I Am Knowledge Worker 2.0
Stephen Collins Hear me roar acidlabs

Definitely not!

Who am I?

Who (and what) is Knowledge
Worker 2.0?

“... works primarily with information
or... develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow, 1959

Work has changed from...

making things...

to knowing things

BigCorp Pty Ltd They’re here.
And here. And here. And here. And here. Where they should be.

Content People Organisational Records Psychologist
Manager Subject Experts Information Architect Researcher HR Manager Knowledge Manager Web Strategist Organisational DBA Marketer Development Research Corporate Manager Scientist Comms Manager Business CIO Industry Analyst CFO Manager CEO Project Manager Software Developer Business Analyst Systems Analyst IT Manager Web Developer Technology Business Original version by Patrick Lambe, Straits Knowledge http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/

Knowledge Worker 1.0 are forced
to look like this ‣ limited location ‣ limited roles ‣ inside the wall ‣ stuck at a desk (and stuck using email and other standard tools) ‣ custodian of information ‣ knowledge as process ‣ uses rigid ways of organising information

Knowledge Worker 2.0 looks like
this ‣ all over the organisation ‣ broad skills on a solid base ‣ not bound to one place ‣ connects with colleagues, peers and client community everywhere ‣ understands “the way we do things around here” ‣ uses many tools ‣ no particular age ‣ knowledgeable, interested, engaged, contributing ‣ shares and distributes information freely

Skills

Synthesizers

T-Shaped

Fuzzy

http://www.flickr.com/photos/geek4x4/237306157/ Which is not the
same as this...

Bursty vs. Busy

“The burst economy, enabled by
the Web, works on innovation, flat knowledge networks, and discontinuous productivity.” Anne Truitt Zelenka, Web Worker Daily http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/

Creative

Innovative

Intellectually present

Not tied to a desk

Continuous Partial Attention

The world is my water
cooler (and my meeting room)

“Networked, social-based opportunities are so
explosive today that when we pursue them we’re flung forward at pace.” James Governor, RedMonk http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/

Seeding the fertile mind

At enlightened, forward-thinking companies, managers
understand the connection between learning, innovation, and higher productivity — in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies.” Joe McKendrick, FASTForward http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/

Wide range of tools

“One of the most interesting
things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily — who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market — will be perceived as not spending enough time on their ‘real’ jobs.” Prof. Andrew McAfee, HBS http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/

Fail gloriously (and often)

Motivation?

Generation Y

Anyone. It’s situational.

How can I add value?

How do I get value?

Outta here...

Engagement

Community

Co-workers

Management

Clients and customers

Conversation

Culture

Aware

Share

Care

Learn

No walls

Authority from knowledge rather than
power

Imagine
http://www.flickr.com/photos/midnight_trucker/376653652/

Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/trib

Like the cool pictures? iStockphoto.com,
LuckyOliver.com and Flickr

Stephen Collins trib@acidlabs.org skype: trib22
+61 410 680722 www.acidlabs.org twitter.com/trib www.linkedin.com/in/stephencollins strategies, tools and processes to empower knowledge workers