1. Your Complex Business, Simplified ZY CONNECT OVERVIEW
Your Complex Business, Simplified ZY CONNECT OVERVIEW
About ZY Connect
We’re not called ZY Connect for nothing. ZY Connect specializes in designing and implementing
business management strategies and solutions that help companies stay connected – across the
SOLUTIONS OFFERED:
enterprise and between departments, teams and people. We develop and implement strategies and
• Customer Relationship Management
workflows that save time, freeing companies to reinforce valuable connections with customers,
• CRM Mobile Solutions
vendors and business partners.
• Business Collaboration Solutions
• Integration Solutions
More than just strategy and advice, our solutions include proven customer relationship management
• Automation Solutions
(CRM) and enterprise application integration (EAI) capabilities. We integrate and consolidate data
• Web-Based Applications
sources for streamlined communication channels, support advanced analysis of actionable information,
and automate key business operations, such as financial management, inventory control, and customer
communications functions.
Our Team
Since 1997, ZY Connect has helped companies develop business management solutions that
improve productivity and efficiency with actionable, real-time information. Our experienced Microsoft-
certified professionals integrate an extensive knowledge of enterprise-grade applications with years of
real-world experience, allowing us to meet a wide range of business needs.
From planning to implementation, the ZY Connect team is able to support clients in all stages of their
business process initiative.
Why ZY?
Information is power, and at ZY Connect, we help companies harness information to become more
effective, profitable organizations. We go beyond our clients’ immediate challenges and provide reliable
solutions that address long- and short-term goals while delivering continuing value.

2. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
Key account informa- Real-World Business Insight
tion is communicated Because there’s no such thing as a one-size-fits-all product in the business world – at least none that
work – we integrate real-world experience with current industry best practices to design solutions
throughout the customized to meet our clients’ needs. We help companies navigate today’s complex technology
choices and make the right decisions for improved business performance.
organization for
seamless customer Collaborative Discovery Process
Our discovery process focuses on listening to the people who know your business best – your users.
relations from all Only then can we develop the right solutions to meet your users’ needs and your company’s business
aspects of our busi- goals, delivering immediate results and helping ensure long-term success.
ness. ZY Connect’s Unparalleled Support
team has been help- Adopting a new solution can pose unique challenges. That’s why we help companies make the most of
their technology investment by providing targeted end-user training and ongoing white-glove
ful and professional. support. Like you, we’re in it for the long haul – our long-term relationships with clients ensure every
Their knowledge implementation is successful and sustainable.
base is strong and
the commitment to
customer satisfaction
“ Customer Relationship Management Solutions
Businesses today need more effective ways to start and build relationships if they are to gain a
competitive advantage. Our CRM solutions will help identify new opportunities, improve customer
loyalty, enhance communication channels, manage internal processes, and share information
has been excellent. throughout your company. Become more agile and responsive than your competition by leveraging a
solution that allows you to provide unparalleled service and support to your network of business
Erik Brainard, President
Anritsu Industrial Solutions USA contacts while you capitalize on sales opportunities.
Microsoft Dynamics CRM
With Microsoft Dynamics CRM, you can quickly centralize customer information, increase customer
satisfaction and loyalty, streamline business processes, and optimize your marketing campaigns and
promotions with a solution that offers unmatched user adoption, convenience, and business productiv-
ity. As a managed Microsoft Silver Partner with a specific competency designation for Microsoft
Dynamics CRM, we have been recognized as an industry leader in providing premise-based and online
implementations of Microsoft CRM, as well as mobile solutions that work with Microsoft CRM.
Solutions Designed to Meet Your Users’ Needs
At ZY Connect, we believe the best solutions are those designed to meet specific challenges. That is why
we work with our clients to customize a new or existing CRM environment to improve workflows and
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.

3. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
Consummate profes- processes based on their needs. Working with you, we will create a rich experience to support the
evolving needs of your users and set a foundation for business growth. And because Microsoft
sionals dedicated to Dynamics CRM works seamlessly with Microsoft Outlook and Microsoft Office productivity tools, your
field, sales, marketing, and customer service professionals will have a consistent and familiar experience
our complete satis- that ensures success.
faction, their team
has provided every- Mobile CRM Solutions
Business today isn’t confined to traditional offices – it’s conducted in planes, trains and automobiles,
thing, from initial and virtually around the clock – it’s 9 a.m. somewhere, after all. Mobile computing is a given, which
setup and employee makes mobile CRM solutions a necessity. At ZY Connect, we can empower your users with unparalleled
management tools that reduce communication delays and increase efficiency.
training to ongoing
Stay Connected – Anywhere, Anytime
support. Thanks to
Our mobile solutions extend CRM to the field, allowing your employees to manage information
ZY Connect, we are anywhere, on any device. We have partnered with CWR Mobility, the leading provider of mobile CRM
servicing customers, solutions, to give our customers today’s best mobile CRM solutions. CWR Mobile CRM is the best-
in-class mobility solution for Microsoft Dynamics CRM 2011, making field sales, service and marketing
tapping into new professionals more effective and efficient – and allowing them to get and stay closer to customers. With
powerful features for users, flexible benefits for IT and unparalleled value for management, it’s the only
revenue sources, and
closing sales faster
and better than
“ mobile CRM solution that truly meets the needs of agile, customer-focused companies.
Extend Mobility to Other Business Applications
ZY Connect can help extend mobility throughout your
ever before. business. We provide access and on-the-go manage-
ment to operational systems information, ensuring
Camillo Santomero, President key users will always have the right information at the
Guard Hill Holdings
right time. No longer will your operational and
warehouse personnel be confined to an office desk.
Let us help you design and implement an invaluable
mobile experience for your users that will help you
better manage your business and bring enhanced
efficiency throughout your organization.
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.

4. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
What was a surprise
for me, beyond the
technical expertise,
was the assistance ZY
provided in planning
Collaboration Solutions
Today’s business environment means companies need to outperform their competition while
doing more with less. ZY Connect is dedicated to helping you transform your business, maximizing
collaboration with best-in-class solutions that improve productivity, increase efficiency and reduce
internal communication delays.
Centralize Communication to Increase Productivity
Workplace productivity depends on people having real-time access to information and the
and implementing ability to collaborate. Give your users consistent and secure solutions, and you’ll position your company
for continued growth and success. ZY Connect delivers and implements the tools that foster new,
best practice sales collaborative environments. With a single, scalable collaboration solution designed solely for you,
your users can work together more productively, take action faster, and access the tools that drive
process and work- better business decisions.
flows, which, in turn,
allowed us to maxi-
mize sales force
“ Microsoft SharePoint
SharePoint collaboration software
company to meet evolving user needs with cost-
allows your
effective solutions tailored to specific business
efficiency. processes. SharePoint facilitates communication by
providing a central place to share information,
Marc Lawrence
COO, Lawrence Foods manage documents, and publish reports, resulting in
increased productivity and more efficient operations.
What’s more, users can get up to speed quickly thanks
to a familiar and fully integrated Microsoft Office
suite. By consolidating solutions on a SharePoint website, portal or application, you can reduce
management and training costs, enhance collaboration and improve productivity while ensuring that
company resources are secured, regardless of a user’s physical location or device.
Web-Based Applications
Functionality is an important element in the operational success of any website or software program;
however, the presentation is what grabs attention and keeps your audience’s interest. ZY Connect and
ZY Media bring together the experience and expertise to ensure an interactive, visually appealing, and
streamlined user experience.
Content Management Solutions
Are you looking to implement an Intranet or public-facing website that not only fulfills your needs
today, but offers flexibility as your business grows? Our content management solutions allow your
organization to take control of your web presence and manage internal documents, marketing efforts,
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.

5. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
ZY Connect has social media and mobile solutions through a centralized location. With our affordable and feature-rich
content management solutions, you can empower non-technical business users to create and manage
demonstrated a messaging through a secure and intuitive user interface. Let us help your organization expand internal
capabilities by leveraging tools that simplify changes and ensure corporate brand consistency.
systematic approach
to our problems, and eCommerce Solutions
By combining proven technologies and today’s best practices,
provided a strong ZY Connect can deliver the strategic guidance and knowledge
you need to make your eCommerce initiative a success. Our
architecture that will team has over 14 years’ experience with industry-standard
eCommerce technologies, including electronic data inter-
service us for some change (EDI), web-based product catalogs, and web-based
product and service sales for retail and business-to-business
time to come. They clients. Drive revenue growth and increase customer
met every expecta- satisfaction with an eCommerce solution seamlessly
integrated into your existing operational applications.
tion, and we are
pleased with the
results from our
relationship with
“ Integration Solutions
In today’s competitive marketplace, companies need complete visibility into business operations and
access to actionable data – data that unfortunately often resides on separate systems throughout an
enterprise. From business intelligence to supply chain and customer relationship management
solutions, the experts at ZY Connect can design scalable solutions that allow your company to
ZY Connect. integrate and consolidate any number of data sources, providing real-time access to critical
information, when and how you need it.
Jeff Grahn
Director of eBusiness, Stepan Company
Cross Platform Integration
In order to support the growing demands of today’s marketplace, enterprise organizations support
their operations with complex systems and applications, including ERP systems and financial, supply
chain management, CRM, and HR applications. Years of real-world experience have given our specialists
the knowledge and skills to streamline communication channels between diverse information systems
and applications, such as ERP and CRM solutions, allowing businesses to become more agile in an
evolving market. It’s a process that can start small, with joint strategy sessions helping restructure work-
flows and establishing a foundation for future development and phased-in improvements.
Our proven process begins by designing a technology roadmap for your data integration
initiative based on current needs and long-term objectives. We will work with your team to seamlessly
integrate these systems and ensure enterprise information is continuously accessible to customers,
vendors and business partners. Through EDI and middleware or message bus solutions, we efficiently
integrate disparate and legacy systems to increase responsiveness, improve internal processes, and
reduce costs, all while maintaining the integrity of the supporting data sources. No more manual data
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.

6. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
We’re a small entry, no need for unnecessary paper trails, and no more data inconsistencies. One version of the truth
– easily accessed by those who need it – means streamlined operations, enhanced responsiveness and
organization faced more opportunity for growth, every day.
with the challenge of
Automation Solutions
becoming a more
Are you looking to eliminate manual processes to reduce errors, improve efficiency, and optimize
efficient organization. performance? At ZY Connect, our automation solutions can effectively reduce manual processing time
and associated costs, freeing employees to focus on critical business matters, not time-consuming
ZY listened to us, operations that burn money. And we build with an eye for the future, ensuring your company’s flex
asked questions adaptability for years to come.
about our goals and Automated Application Integration
then worked with us
on multiple projects
to increase our
“ Our proven automation services reduce the complexity and costs associated with application
integration. We simplify complex environments by developing automated processes that eliminate the
need for costly manual maintenance, allowing you to focus on your business. Whether you need a
secure data gateway to broadcast information to other applications or a point-to-point bridge between
two systems, we can develop the right solution for your specific needs. Let us help your organization
efficiency. develop a strategic plan that standardizes your operations while consolidating multiple data sources
and formats.
Don McNulty
President, Riken of America Inc.
Business Process and Workflow Automation
ZY Connect’s business process management and work-
flow automation solutions help companies respond
quickly to a fast-paced business environment and stay
ahead of the competition. We automate processes,
significantly increasing employee efficiency by reducing
complexity and streamlining workflows. Our flexible
solutions reduce the risk of performance challenges
and downtime and allow complete visibility into your
operations. No matter the size or scope, our solutions
are scalable for large or small deployments and will be
tailored to meet your specific business needs.
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.

7. Your Complex Business, Simplified ZY CONNECT OVERVIEW
“
We looked at several
options out there,
and the solution
ZY presented was
Other Solution Partners
At ZY Connect, we are dedicated to providing our clients with proven solutions designed to increase
performance and productivity. We have formed strategic partnerships with industry-recognized
solution providers to enhance your technology investment.
the best value for our
investment - and it
exceeded our
“ Alert Stratus by Fieldpoint extends Dynamics CRM functionality to provide a complete solution for
organizations that want project management, contract administration, and field service dispatching
included directly within CRM.
expectations.
Dan Demetzensky Broadlook offers intuitive research solutions for Dynamics CRM that automatically pull in real-time and
Regional Sales Manager, Medo USA
business-ready information from the internet for sales and marketing, business development, and
recruitment.
CoreMotives develops advanced email marketing automation and lead generation software solutions
that enable users to detect, track and target potential customers within the Microsoft Dynamics CRM
environment.
Ektron is a leading provider of web software solutions focused on content management, social business,
marketing optimization and mobility - all designed to improve efficiency, drive revenue growth and
build customer loyalty.
About ZY Solutions
ZY Solutions is an information technology and multimedia consulting company that specializes in
innovative solutions that allow businesses to quickly gain insight into operations, automate processes,
build relationships, generate growth, and develop new capabilities. By offering professional interactive
media services, paired with best-in-class technical expertise and support, we can deliver focused
strategic solutions from design to execution.
Contact ZY Solutions at 847.242.7000 to find out how our team of experienced professionals can
help you make the most of your business process initiatives.
900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect
©2011 ZY Solutions Corporation. All Rights Reserved.