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Why
Social Media
     Matters
     Travis Warren
        WhippleHill
A powerful global
       conversation has begun.

Through the Internet, people are
  discovering and inventing new
         ways to share relevant
 knowledge with blinding speed.

  As a direct result, markets are
   getting smarter—and getting
       smarter faster than most
                       companies.


                           1999
involvement, join the party.
                                 80. Don't worry, you can still make money. That is, as long as it's not the
                                     only thing on your mind.
                            IN   81. Have you noticed that, in itself, money is kind of one-dimensional
                        A            and boring? What else can we talk about?
                    R            82. Your product broke. Why? We'd like to ask the guy who made it. Your
                T
            E                        corporate strategy makes no sense. We'd like to have a chat with




                                                                                                         95
        U                            your CEO. What do you mean she's not in?
    L                            83. We want you to take 50 million of us as seriously as you take one
C                                    reporter from The Wall Street Journal.
                                 84. We know some people from your company. They're pretty cool
                                     online. Do you have any more like that you're hiding? Can they come
                                     out and play?
                                 85. When we have questions we turn to each other for answers. If you
                                     didn't have such a tight rein on "your people" maybe they'd be
                                     among the people we'd turn to.
                                 86. When we're not busy being your "target market," many of us are
                                     your people. We'd rather be talking to friends online than watching
                                     the clock. That would get your name around better than your entire
                                     million dollar web site. But you tell us speaking to the market is
                                     Marketing's job.
                                 87. We'd like it if you got what's going on here. That'd be real nice. But it
                                     would be a big mistake to think we're holding our breath.
                                 88. We have better things to do than worry about whether you'll change
                                     in time to get our business. Business is only a part of our lives. It
                                     seems to be all of yours. Think about it: who needs whom?
                                 89. We have real power and we know it. If you don't quite see the light,
                                     some other outfit will come along that's more attentive, more
                                     interesting, more fun to play with.
                                 90. Even at its worst, our newfound conversation is more interesting
                                     than most trade shows, more entertaining than any TV sitcom, and
                                     certainly more true-to-life than the corporate web sites we've been
                                     seeing.
                                 91. Our allegiance is to ourselves—our friends, our new allies and
                                     acquaintances, even our sparring partners. Companies that have no
                                     part in this world, also have no future.
                                 92. Companies are spending billions of dollars on Y2K. Why can't they
                                     hear this market timebomb ticking? The stakes are even higher.
                                 93. We're both inside companies and outside them. The boundaries that
                                     separate our conversations look like the Berlin Wall today, but
                                     they're really just an annoyance. We know they're coming down.
                                     We're going to work from both sides to take them down.
                                 94. To traditional corporations, networked conversations may appear
                                     confused, may sound confusing. But we are organizing faster than
                                     they are. We have better tools, more new ideas, no rules to slow us
                                     down.
                                 95. We are waking up and linking to each other. We are watching. But
                                     we are not waiting.
IN
                        A
                    R
                T
            E




                                         95
        U
    L
C




                                 New Rules!
IN
                        A
                    R

    L
        U
            E
                T
                                 “Markets are [now] Conversations”
C
IN
                        A

                                 “Conversations sound human”
                    R
                T
            E
        U
    L
C
IN
                        A
                    R
                T
            E
        U
    L
C



    “There are no secrets. The ..
    market knows more than
    [schools] do about their own
    [programs]. And whether the
    news is good or bad, they tell
    everyone.”




    http://www.flickr.com/people/59953599@N00/
A powerful global conversation has begun.

Through the Internet, people are discovering and inventing new
        ways to share relevant knowledge with blinding speed.

    As a direct result, markets are getting smarter—and getting
                           smarter faster than most companies.
FAQ
Example
Q
         FA
    LD
O




               12
Q
      FA
 EW
N
CONTENT
          WHIPPLEHILL
WHIPPLEHILL
WHIPPLEHILL
worcester academy -site:worcesteracademy.org
craiglist
Student

  Teacher
                          Alum



Parent
                      Head of School



Parent
                       Candidate
of Alum




                                 WHIPPLEHILL
WHIPPLEHILL
D IA
         I PE
    IK
W
                “Social media is the combination of
                  people gathering together using
                   technology that allows for the
                sharing of words, pictures and
                 videos to create engagement and
                     the opportunity for shared
                             meaning”

                         96.229.37.254 (talk)
                         20:37, 4 April 2009

                                                      WHIPPLEHILL
D IA
         I PE
    IK
W


                   of words, pictures
                  and videos to create
                   engagement and the
                  opportunity for shared
                        meaning”

                                           WHIPPLEHILL
NG
             A NI
         D ME
        E
    H AR
S
NG
             A NI
         D ME
        E
    H AR
S
NG
             A NI
         D ME
        E
    H AR
S
Content +
   Comments
= Shared Meaning


                   WHIPPLEHILL
WHIPPLEHILL
Show
don’ t
Tell
WHIPPLEHILL
WHIPPLEHILL
W   elcome to Blank School. It is my hope that by exploring our web site,
you will discover the countless opportunities available at Blank to young
men who are in pursuit of academic excellence, sound character
development, and athletic and artistic training at the highest levels.

Since our founding in 1900, Blank has been a leader in the education of
boys. Our traditional approach to education provides our talented and
diverse student body with the tools necessary to be successful leaders,
thinkers and innovators in today’s world. While we are proud to send our
students to the finest universities and colleges, our focus remains on the
development of the whole boy. At Blank, our goal is to prepare our
students to be good men as much as it is to prepare them to be exemplary
scholars.
Welcome to the
 admission section of
our website. We really
  hope you enjoy it.
Differentiate


• Write down 5 words or phrases they use
  to describe your school.
WHIPPLEHILL
Words    Video




Photos   Audio
Video



flickr.com/smilebig01
flickr/daniel_manning
Takeaways

Your Audience Craves Reality
Trivial is good
Short Shelf-life = Honesty
Invite Conversation!
Use Social Media to Drive Traffic Back to your Site

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ACIS - Keynote

  • 1.
  • 2. Why Social Media Matters Travis Warren WhippleHill
  • 3.
  • 4. A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies. 1999
  • 5. involvement, join the party. 80. Don't worry, you can still make money. That is, as long as it's not the only thing on your mind. IN 81. Have you noticed that, in itself, money is kind of one-dimensional A and boring? What else can we talk about? R 82. Your product broke. Why? We'd like to ask the guy who made it. Your T E corporate strategy makes no sense. We'd like to have a chat with 95 U your CEO. What do you mean she's not in? L 83. We want you to take 50 million of us as seriously as you take one C reporter from The Wall Street Journal. 84. We know some people from your company. They're pretty cool online. Do you have any more like that you're hiding? Can they come out and play? 85. When we have questions we turn to each other for answers. If you didn't have such a tight rein on "your people" maybe they'd be among the people we'd turn to. 86. When we're not busy being your "target market," many of us are your people. We'd rather be talking to friends online than watching the clock. That would get your name around better than your entire million dollar web site. But you tell us speaking to the market is Marketing's job. 87. We'd like it if you got what's going on here. That'd be real nice. But it would be a big mistake to think we're holding our breath. 88. We have better things to do than worry about whether you'll change in time to get our business. Business is only a part of our lives. It seems to be all of yours. Think about it: who needs whom? 89. We have real power and we know it. If you don't quite see the light, some other outfit will come along that's more attentive, more interesting, more fun to play with. 90. Even at its worst, our newfound conversation is more interesting than most trade shows, more entertaining than any TV sitcom, and certainly more true-to-life than the corporate web sites we've been seeing. 91. Our allegiance is to ourselves—our friends, our new allies and acquaintances, even our sparring partners. Companies that have no part in this world, also have no future. 92. Companies are spending billions of dollars on Y2K. Why can't they hear this market timebomb ticking? The stakes are even higher. 93. We're both inside companies and outside them. The boundaries that separate our conversations look like the Berlin Wall today, but they're really just an annoyance. We know they're coming down. We're going to work from both sides to take them down. 94. To traditional corporations, networked conversations may appear confused, may sound confusing. But we are organizing faster than they are. We have better tools, more new ideas, no rules to slow us down. 95. We are waking up and linking to each other. We are watching. But we are not waiting.
  • 6. IN A R T E 95 U L C New Rules!
  • 7. IN A R L U E T “Markets are [now] Conversations” C
  • 8. IN A “Conversations sound human” R T E U L C
  • 9. IN A R T E U L C “There are no secrets. The .. market knows more than [schools] do about their own [programs]. And whether the news is good or bad, they tell everyone.” http://www.flickr.com/people/59953599@N00/
  • 10. A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.
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  • 26. Student Teacher Alum Parent Head of School Parent Candidate of Alum WHIPPLEHILL
  • 28. D IA I PE IK W “Social media is the combination of people gathering together using technology that allows for the sharing of words, pictures and videos to create engagement and the opportunity for shared meaning” 96.229.37.254 (talk) 20:37, 4 April 2009 WHIPPLEHILL
  • 29. D IA I PE IK W of words, pictures and videos to create engagement and the opportunity for shared meaning” WHIPPLEHILL
  • 30. NG A NI D ME E H AR S
  • 31. NG A NI D ME E H AR S
  • 32. NG A NI D ME E H AR S
  • 33. Content + Comments = Shared Meaning WHIPPLEHILL
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  • 42. W elcome to Blank School. It is my hope that by exploring our web site, you will discover the countless opportunities available at Blank to young men who are in pursuit of academic excellence, sound character development, and athletic and artistic training at the highest levels. Since our founding in 1900, Blank has been a leader in the education of boys. Our traditional approach to education provides our talented and diverse student body with the tools necessary to be successful leaders, thinkers and innovators in today’s world. While we are proud to send our students to the finest universities and colleges, our focus remains on the development of the whole boy. At Blank, our goal is to prepare our students to be good men as much as it is to prepare them to be exemplary scholars.
  • 43. Welcome to the admission section of our website. We really hope you enjoy it.
  • 44. Differentiate • Write down 5 words or phrases they use to describe your school.
  • 46. Words Video Photos Audio
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  • 59. Takeaways Your Audience Craves Reality Trivial is good Short Shelf-life = Honesty Invite Conversation! Use Social Media to Drive Traffic Back to your Site