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Developing Good (Virtual)
Corporate Citizens
Elsa Powel Strong & Sean Kavanagh
The Ariel Group
Agenda
• The life of a virtual corporate citizen
• Virtual presence: making connections
• Developing your virtual corporate citizens
RAISE YOUR HAND…
• Had projects delayed because of
miscommunication between virtual
team members?
• Had trouble building relationships
with remote colleagues?
• Facilitated a virtual meeting and
wanted more organized participation?
Have your people ever:
• Felt frustrated when their emails go
unnoticed or are misunderstood?
The Virtual Work Environment
• In a poll of 379 global organizations,
46% use virtual teams, SHRM (2012)
• Working-at-home arrangements
increased 103% since 2005, Global
Workplace Analytics (2016)
• Leaders spend 40% of their time
writing. Boston Consulting Group
Source: RW3 CultureWizard http://www.eremedia.com/tlnt/why-arent-we-training-more-managers-to-manage-virtual-teams/
0% 10% 20% 30% 40% 50% 60% 70% 80%
Generating innovative
ideas
Delivering quality output
Expressing opinions
Making decisions
Managing conflict
39%
47%
29%
27%
17%
47%
48%
64%
69%
73%
14%
5%
7%
4%
10%
Differences Between Virtual and
Face-to-Face Teams
Less challenging
More challenging
No difference
VIRTUAL PRESENCE
The ability to authentically connect
with virtual audiences so that they
feel included, engaged and inspired.
vPRES Model
Virtually…
PRESENT
REACHING OUT
EXPRESSIVE
SELF-KNOWING
VIRTUALLY
Leverage the technology
that you have
VIRTUALLY TIPS
• Use video
• Use web conference tools
• Take phones OFF mute
• Choose wisely: Email or IM
PRESENT
Focused on the now.
Flexible/adaptable.
Aware of what’s
happening in the
virtual “environment.”
PRESENT TIPS
• Empower monotasking
• Take deep breaths
• Run shorter meetings
• Take a moment to strategize
REACHING OUT
Builds trusting relationships.
Asks questions & solicits
opinions. Uses reader-centered
writing. Shows empathy.
REACHING OUT TIPS
• Create culture of respect
• Pause to check in & listen
• Ask, “What’s in it for them?”
• “Voluntell” (with notice)
EXPRESSIVE
What you say matches how
you say it. Communicates
with energy and passion.
EXPRESSIVE TIPS
• Choose an intention
• Put your BLOT: Bottom Line
on Top
• Create “eye contact”
• Align approach with tech
and audience
SELF-KNOWING
Self-confident. Prepared &
ready for virtual interactions.
Uses concise, clear, specific
communication. Aware of
virtual communication
strengths & challenges.
SELF-KNOWING TIPS
• Prepare to communicate often
and explicitly
• Challenge yourself to
contribute
• Ask a colleague for feedback
Kicking Off a Virtual Meeting
• Welcome and introduce everyone
• Share the goal(s) of the meeting
• Share the agenda
• Set expectations for participation
• Check for understanding
• Invite people to check in
Developing Good (Virtual) Corporate Citizens
Developing Good (Virtual) Corporate Citizens
vPRES Model
Virtually…
PRESENT
REACHING OUT
EXPRESSIVE
SELF-KNOWING
The Virtual Management Team
Questions?
Elsa Powel Strong
Director of Product
estrong@arielgroup.com
@elsapowel
Sean Kavanagh
Chief Executive Officer
skavanagh@arielgroup.com
@Seanjkavanagh
Want to know more?
http://info.arielgroup.com/tice2017

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