Joe Graziano – Challenge 2 Design Solution (Part 2)

Business Continuity Plan (BCP)
After the Outbreak: Rebuilding the World
Original Date: 08/18/13
Revision Date: 08/22/13
Written By: Joe Graziano
Sr. Infrastructure Engineer
W.R.O – World Rebuild Organization

Contents
BUSINESS CONTINUITY PLAN ........................................................................2
Distribution List ...............................................................................................2
References and related documents ................................................................2
SECTION 1 .........................................................................................................3
Executive Summary........................................................................................3
Objectives .......................................................................................................3
Glossary..........................................................................................................3
SECTION 2 .........................................................................................................5
Risk Management Planning ................................................................................5
Data security and backup strategy..................................................................7
SECTION 3 .........................................................................................................8
Business Impact Analysis ...................................................................................8
Business Impact Analysis .............................................................................11
SECTION 4 .......................................................................................................12
Incident Response Plan ....................................................................................12
Immediate Response Checklist.....................................................................12
Evacuation Procedures...................................Error! Bookmark not defined.
Emergency kit ...............................................................................................13
Roles and Responsibilities............................................................................14
Key Contact Sheet........................................................................................15
Event Log......................................................................................................16
SECTION 5 .......................................................................................................17
Recovery...........................................................................................................17
Recovery Plan...............................................................................................18
Incident Recovery Checklist..........................................................................19
SECTION 6 .......................................................................................................21
Rehearse, Maintain and Review .......................................................................21
Training schedule..........................................................................................21
Review schedule...........................................................................................21

Business Continuity Plan
Date: _August, 22, 2013___________________________________
Distribution List
Copy Number Name Location
001 Mr Phil N. Thropist New Metropolis Mayor’s Office
002 Joe Graziano New Metropolis Datacenter 1
003 Jonathan Frapier New Metropolis Datacenter 2
004 Akmal Waheed New Metropolis Datacenter 3
005 Josh Atwell New Metropolis Datacenter 1
006 Mike Laverick New Metropolis Datacenter 2
007 Scott Lowe New Metropolis Datacenter 3
008 Angelo Luciani New Metropolis Datacenter 1
009 Chris Wahl New Metropolis Datacenter 2
010 Eric Wright New Metropolis Datacenter 3
References and related documents
Document Title
RestoringTheDatacenter-ZombiesRise
vDM2-Datacenter1.vsdx

Section 1
Executive Summary
In less than a year the world has been uprooted from what once was and the
virus left chaos and disorder in its wake. So many people lost and businesses
left in ruin. Society on the whole is gone. When Phil N. Thropist pulled together
a small team of engineers to re-establish the internet and found untouched
buildings to use as new data centers we all joined in and gave the world
purpose again.
As more and more people flock to this new metropolis we need to be committed
to preserving our buildings, homes and lives. This BCP is designed to ensure
that we prepare for any and all threats. The undead are still among us and we
need to be vigilant.
Objectives
The objectives of this plan are to:
Assess the possible risks to our new family
Define and prioritize the functions of the new metropolis
Detail yourimmediate response to a critical incident
Detail strategies and actions to be taken to enable our society to
continue operating
Review and update this plan on a regular basis.
Glossary
This table provides a consistent and commonly agreed set of definitions for
terms used in the plan. You should customise this list to suit your business.
Business Continuity
Planning
aprocess that helps develop a plan document to manage the
risks to a business, ensuring that it can operate to the extent
required in the event of a crisis/disaster.
Business Continuity
Plan
a document containing all of the information required to
ensure that your business is able to resume critical business
activities should a crisis/disaster occur.
Business Impact
Analysis
the process of gathering information to determine basic
recovery requirements for your key business activities in the
event of a crisis/disaster.
Key business
activities
those activities essential to deliver outputs and achievement
of business objectives.
Recovery Time the time from which you declare a crisis/disaster to the time

Objective (RTO) that the critical business functions must be fully operational in
order to avoid serious financial loss.
Resources the means that support delivery of an identifiable output and/or
result. Resources may be money, physical assets, or most
importantly, people.
Risk Management is the process of defining and analyzing risks, and then deciding on
the appropriate course of action in order to minimize these risks,
whilst still achieving business goals.

Section 2
Risk Management Planning
We need to manage the risks to our business by identifying and analyzing the
things that may have an adverse effect on your business and choosing the best
method of dealing with each of these identified risks.
The questions we need to ask are:
What could cause an impact?
How serious would that impact be?
What is the likelihood of this occurring?
Can it be reduced or eliminated?
The following table outlines some of these events.

Risk Management Plan
Prepared by.:………………………………………………………Date: ……………………………
Reviewed by: …………………………………………………….. Date: ……………………………
Key:
VH = Very High
H = High
M = Medium
L = Low
Risk Description:
Likelihood
Impact
Priority
Preventative Action ContingencyPlans
Interruption to
production processes
-breakdown of key and
equipment
-damage to plant and
equipment (e.g. fire)
H VH H Station armed sentries around perimeter to monitor zombie
and renegade activity
Build in redundant power and generators
Equip doors with locks and security system
immediate access to personal
resources whilst waiting for
insurance payments
Zombie Invasion VH VH VH Snipers and sentries around perimeter at all times
install alarm and video surveillance camera
keep a list of sources for
replacement property/equipment.

Data security and backup strategy
How have you protected your data and your network (e.g. virus protection, secure networks and firewalls, secure passwords
and data backup procedures)? Detail your backup procedures in the table below.
Data for backup Frequency of backup Backup media/ service Person responsible Backup procedure steps
SQL Databases Daily Replication to alternate
datacentre
DataCenter admin Backup is scheduled and runs automatically
DataCenter admin monitors report for sucess
Exchange Mailboxes Daily Replication to alternate
datacentre
DataCenter admin monitors report for success
Sharepoint Environment Daily Replication to alternate
datacentre
DataCenter admin monitors report for success

Section 3
Business Impact Analysis
As part of the Business Continuity Plan business owners should undertake a
Business Impact Analysiswhich will use the information in your Risk
Management Plan to assess the identified risks and impacts in relation to critical
activities of your business and determine basic recovery requirements.
Critical activities may be defined as primary business functions that must
continue in order to support your business.
You need to identify:
your critical business activities
what the impact to your business would be in the event of a disruption
how long could your business survive without performing this activity.
In our Business Impact Analysis we assign Recovery Time Objectives (RTO) to
each function. The RTO is the time from which you declare a crisis/disaster to
the time that the critical business function must be fully operational in order to
avoid serious financial loss.

1. In the following table, lists the business activitiesthat must be performed
ourensure your business continues to operate effectively
1 Sharepoint Servers
2 Exchange Servers
3 SQL Servers
4 Remote Access VPN
5 MPLS
2. Detailed Business Activity:
Business Activity Name: Sharepoint Servers
Business Activity Description:Servers responsible for the file sharing, collaboration
and intranet/internet presence for the W.R.O.
a) What are the losses if this business activity could not be provided?
Loss of Revenue: N/A
Increased Costs: N/A
Staffing: Reduced as people will leave, no longer trusting we can protect them
Loss of good will, public image: Without the servers/presence the organization will
not be able to grow and find other survivors and the zombies will win.
Comments:
b) For what maximum amount of time could this business activitybe unavailable
(either 100% or partial) before the losses would occur?
_______________________ hrs
_______________________days
____________1__________ weeks
_______________________months
Comments:
On a scale of 1 to 5 (1 being the Most Important, 5 being the Least
Important), where would this business activityfall in terms of being important
to the operation of your department or business?

 - 1  - 2  - 3  - 4  - 5
Completed By:__________________________ Date: ______________

Business Impact Analysis
Critical Business
Activity
Description Priority Impact of loss
(describe losses in terms of financial,
staffing, loss of reputation etc)
RTO
(critical period
before business
losses occur)
Sharepoint Servers Servers responsible for the file sharing,
collaboration and intranet/internet
presence for the W.R.O.
High Survivors will leave, not trusting
our organization
Lack of survivors will mean the
Zombies win.
2 days
Exchange Servers Servers to handle email communication
for the W.R.O.
our organization
Zombies win.
2 days
SQL Servers Databases servers to support the Exchange
and Sharepoint environments
our organization
Zombies win
2 days
Remote Access / VPN
Communication mechanism for survivors to
connect and collaborate with the W.R.O.
Medium Survivors will leave, not trusting
our organization
Zombies win
1 week

Section 4
Incident ResponsePlan
It is important to have a plan to prepare for a timely response to critical
incidents and reduce the impact of those incidents on your previously
identified business operations. It also prepares key personnel to provide an
effective response to ensure minimal disruption to operations in theevent of
emergency.
Immediate ResponseChecklist
INCIDENT RESPONSE
ACTIONS TAKEN
Have you:
assessed the severity of the incident? 
evacuated the site if necessary? 
accounted for everyone? 
identified any injuries to persons? 
contacted Emergency Services? 
implemented your Incident Response Plan? 
started an Event Log? 
activated staff members and resources? 
appointed a spokesperson? 
gained more information as a priority? 
briefed team members on incident? 
allocated specific roles and responsibilities? 
identified any damage? 
identified critical activities that have been disrupted? 
kept staff informed? 
contacted key stakeholders? 
understood and complied with any
regulatory/compliance requirements? 
initiated media/public relations response? 

Emergency kit
If there is damage to the building or if it must be evacuated and operations
need to be moved to an alternative location, the emergency kit can be
picked-up and quickly and easily carried off-site oralternatively stored safely
and securely off-site.
Documents:
Business Continuity Plan – your plan to recover your business or
organisation in the event of a critical incident.
List of employees with contact details – include home and mobile
numbers, and even e-mail addresses. You may also wish to include
next-of-kin contact details.
Lists of customer and supplier details.
Contact details for emergency services.
Contact details for utility companies.
Building site plan (this could help in a salvage effort), including
location of gas, electricity and water shut off points.
Evacuation plan.
Latest stock and equipment inventory.
Insurance company details.
Financial and banking information.
Engineering plans and drawings.
Product lists and specifications.
Formulas and trade secrets.
Local authority contact details.
Headed stationery and company seals and documents.
Equipment:
Computer back-up tapes/disks/USB memory sticks or flash drives.
Spare keys/security codes.
Torch and spare batteries.
Hazard and cordon tape.
Marker pens (for temporary signs).
General stationery (pens, paper, etc).
Mobile telephone with credit available, plus charger.
Dust and toxic fume masks.
Shotguns
Hand Guns
Ammunition
Flame thrower
Tank

Roles and Responsibilities
This table allows you to assign responsibility for completion of each task to
one of your designated roles. You will then assign each role, or multiple
roles, to one or more staff members and assign back-up staff as
appropriate.
The staff members involved should then be given this table in order to
understand their roles and as a task assignment list for completion of pre-
emergency planning and emergency tasks. You should customise this table
to suit your business’s needs and structure.
ROLE DESIGNATED EMPLOYEES ALTERNATE
Team Leader Name: Joe Graziano
Contact Information:
555-123-4567
Name: Eric Wright
555-123-4567
Emergency Responsibilities:
ensure the Business Continuity Plan has been activated
oversee smooth implementation of the response and recovery section of
the plan
determine the need for and activate the use of an alternate operation site
and other continuity tasks
communicate with key stakeholdersas needed
provide important information to the Communication Officer for distribution
keep key staff apprised of any changes to situation.
Title Name:
Name:
Title Name:
Contact
Information:
Name:
Contact
Information:

Key Contact Sheet
Contact List – Internal
Use this table to document your staff emergency contact details. Each
business will have different positions identified in its contact list.
Person Contact
number/s
Email Responsibilities
- Joe Graziano 555-123-
4567
JoeG@wro.net Team Leader
- Eric Wright 555-123-
4567
EricW@wro.net Alternate Team
Leader
Contact List – External
Use this table to document external services (including Emergency
Services) contact details. Each business will have different external
suppliers and stakeholders.
Key contacts Contact number/s
Sherrif Rick Grimes / 555-123-4432
Crossbow Specialist Daryl Dixon / 555-321-3848
Amunition Expert Glen Rhee / 555-098-1234
Hacker Dade Murphy / 555-987-1357
Electronics Expert Luther Strickell / 555-567-9753
Buy More Specialist Charles Bartowski / 555-1234-9876
Cereal Specialist Emanuel Goldstein / 555-123-3456

Event Log
Use the Event Log to record information, decision and actions in the period
immediately following the critical event or incident.
Date Time Information / Decisions / Actions Initials

Section 5
Recovery
After a disaster is declared recovery is the phase where we perform our
critical activities as soon as possible to return operations to a normal
functioning state.
The table below outlines critical events and tasks and processes to be
handled in order to restore systems and services.

Recovery Plan
Critical
Business
Activities
Preventative/Recovery Actions Resource
Requirements/
Outcomes
Recovery Time
Objective
Responsibility Completed
Datacenter
compromised by
Zombies
Site recovery manager fail over to
secondary and tertiary datacenter
Research new
warehouses and
scrap yards
Identify alternative
production site.
1 week Business owner/
operator

Incident Recovery Checklist
You will need to customise this list to include information specific to your
business.
INCIDENT RESPONSE
ACTIONS
Now that the crisis is over have you:
refocused efforts towards recovery?

deactivated staff members and resources
as necessary? 
continued to gather information about the
situation as if effects you? 
assessed your current financial position? 
reviewed cash requirements to restore
operations? 
contacted your insurance broker/company? 
developed financial goals and timeframes
for recovery? 
kept staff informed? 
kept key stakeholders informed? 
identified information requirements and
sourced the information? 
set priorities and recovery options? 
updated the Recovery Plan? 
captured lessons learnt from your
individual, team and business recovery? 

Section 6
Rehearse, Maintain and Review
It is critical that we rehearse our plan to ensure that it remains relevant and
useful. This will be done as part of a training exercise and is a key factor in
the successful implementation of the plan during an emergency.
Training schedule
Record details of your training schedule in the table below:
Training Date Training type Comments
0/0/0 Evacuation drill All personnel evacuated and
accounted for within acceptable
timeframe.
Review schedule
Record details of your review schedule in the table below:
Review date Reason for review Changes made
0/0/0 New personnel in new
roles
Plan updated to reflect changes to
roles and responsibilities

Joe Graziano – Challenge 2 Design Solution (Part 2)

Recommended

Recommended

More Related Content

Similar to Joe Graziano – Challenge 2 Design Solution (Part 2)

Similar to Joe Graziano – Challenge 2 Design Solution (Part 2) (20)

More from tovmug

More from tovmug (19)

Recently uploaded

Recently uploaded (20)

Joe Graziano – Challenge 2 Design Solution (Part 2)