Customer Success Summit 2015 breakout session: Presented by: Jeff Cann, Sr. Director Client Experiance, Sysomos Whether you already have an Customer Success team up and running or are starting to build and deploy your team, this presentation will provide actionable and tangible insights on success for customer success teams that can be implemented for 2015. Key takeaways: Driving Customer Success through Employee Success High Tech, High Touch and the Customer Lifecycle How the “Magic Number” can drive visibility and results