1. High Performance. Guaranteed. Totalamber ERP Rollout Methodology & Country Readiness Toolkit

2. Totalamber ERP Rollout Methodology 1 Global Blueprint (Common Solution) Business Process Reports Data Configuration Change & Training Data Migration Integration Rollout Planning DATA FACTORY TRAINING FACTORY SUPPORT FACTORY Country Build Country Build Country Build Country Build Rollout Toolkits & Factories Support > Deploy > Test > Build > Design > Mobilise > Country Rollout Preparation 2 Country A: Countdown 3 Implement A 4 Country B: Countdown 5 Implement B 11 13 14 15 17 18 19 20 12 16 21 10 6 Country C: Countdown Implement C 7 8 Country D: Countdown Implement D 9

4. Speed up rollout – reducing time to market and costs

6. Global view of processes – standardisation

8. Functional & Technical Specifications

9. Data Mapping

10. LiSA & SNA – (ERP support strategy)

12. ERP Functionality Mapping

13. Development Specifications

14. Business facilitation and engagementKey Risks Key business resources not engaged effectively in the blueprint build and testing

18. Process Maps (VISIO)

20. ERP Module (e.g. Supply Chain Process)

21. Business Workshop FacilitationRisk Mitigation Process describes the “As-Is” instead of thinking about the “To-Be”

25. ERP Reports (Standard & Available Reports)

26. Business Facilitation (needs assessment)Risk Mitigation Duplicate the 100’s of existing reports without considering the right-size need

28. Standardised data maps

29. Improved data governance

33. ERP Data MappingRisk Mitigation DCD developed to reflect current practices instead of new ones

37. Enhance communications with stakeholders

40. Stakeholder Engagement & Communications

41. ERP TrainingRisk Mitigation Key changes in the as-is processes not explained effectively to the users

47. Software Survey

49. Interface Development Risk Mitigation Blueprint duplicate current imports and exports instead of rationalising them Too many point to point integrations

52. Change Management Toolkit

53. Cutover Toolkit

55. Toolkits DevelopmentRisk Mitigation Rollout strategy, planning and toolkits considered late in the blueprint phase (just before rollout)

63. ERP Data Migration Tool

64. DBARisk Mitigation Insufficient resources to carry out activities. Country data owners not identified or engaged

70. Knowledge transfer conducted proactively and formally between project and support

72. Helpdesk HandlingRisk Mitigation Support staff not recruited or trained early to ensure readiness for rollout IT helpdesk capacity limited to match rollout demands

74. Speed up ERP implementation

83. Process mapping

84. LocalisationRisk Mitigation Too many customisations required by the country Country wishes to deviate from the global blueprint – change key processes

86. Data Migration

87. Support HandoverRisk Mitigation Country staff not released for training courses

89. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 12weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 12.1 Have you created a handover strategy plan for the rollout to the country? 12.2 Have you created a presentation for the country managers to mobilise them for the rollout? 12.3 Have you created a staff questionnaire to enable you to understand the skills and capabilities of the resources to be used in the country rollout? 12.4 Have you created an IT questionnaire to enable you to understand the current IT Landscape and requirements of the rollout? 12.5 Have you created data maps for the rollout? 12.6 Have you created a data cleansing plan for the rollout? 12.7 Have you created a plan to review the core solution or blueprint as part of the rollout to the country? 24

90. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 11weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 11.1 Do you have a project management plan for the country rollout? 11.2 Have you identified the PM to manage the country rollout? 11.3 Have you created a workshop framework to evaluate and assess the core solution 11.4 Have you created a training strategy which identifies supper users, end users and training methodology? 11.5 Have you created a training plan and checklist for end user training? 25

91. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live – 10weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 10.1 Do you have a corporate process for the purchase of H/W and Components for the rollout? 10.2 Do you have a checklist to enable you to order the right components from the right supplier? 10.3 Have you created a training curriculum? 10.4 Have you created a checklist to review training material? 10.5 Have you created a checklist to enable training rooms and training environment to be prepared? 10.6 Do you have a methodology or a plan to review the solution and the build for the country? 26

92. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 9weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 9.1 Do you have a checklist to validate the training material? 9.2 Do you have a checklist to identify the right trainer? 9.3 Do you have a checklist to ensure the trainer is prepared for the rollout? 9.4 Do you have a checklist to manage the data cleansing activity? 9.5 Do you have a on-site support strategy? 9.6 Have you identified on-site support champions? 9.7 Have you created a test plan to validate the country solution? 9.8 Have you created test scripts to validate the country solution? 27

93. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 8weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 8.1 Have you created a training plan and checklist for supper users? 8.2 Have you created a checklist to sign-off end user training material? 8.3 Have you created a checklist to asses and evaluate readiness for country rollout support? 28

94. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 7weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 7.1 Have you created an approach to review the training material? 7.2 Have you created a methodology to test and validate the training material? 7.3 Do you have change control procedures to incorporate changes to training material? 7.4 Do you have a checklist to sign off training material? 29

95. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 6weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 6.1 Have you created a communication strategy and plan? 6.2 Have you created a process to incorporate changes into the communication strategy? 6.3 Have you created a country-specific / local communication strategy? 6.4 Have you created a checklist to validate the communications strategy and communication style? 30

96. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live - 5weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 5.1 Have you created a checklist for the local solution sign-off? 5.2 Have you created a check list to sign off the training programme? 5.3 Have you created a checklist to validate hardware installation? 5.4 Have you created a checklist to validate training room logistics? 31

97. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live – 4/3weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 4.1 Have you created a checklist to validate end user training? 4.2 Have you created a checklist to assess user skills following training? 4.3 Have you created a checklist to manage data migration process? (ETL) 4.4 Do you have a plan to communicate updates & changes to on-site support champions? 32

98. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live – 2/1weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 2.1 Do you have a plan and a checklist to manage the data cutover? 2.2 Do you have plan and checklist to manage and mitigate additional data entry requirements? 2.3 Do you have an approach to continually review the performance of the support function? 2.4 Do you have a checklist to validate the handover of support? 33

99. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness – Go Live Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No 1.1 Do you have a ‘Go Live’ strategy and plan? 1.2 Have you created a ‘Go Live’ Checklist? 34

100. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live + 1weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No Not Started Nearly Completed No 1.1 Have you created a support review checklist? 1.2 Do you have a methodology to review data quality? 1.3 Have you created a checklist to manage data quality issues? 35

101. Totalamber ERP Rollout Methodology & Country Readiness How would you describe your state of readiness in this area Do you have in-house Tools & Techniques # Country Readiness : Go Live + 2weeks Week - 5 Week - 4 Week - 3 Week - 2 Week - 1 Week - 12 Week - 11 Week - 10 Week - 9 Week - 8 Week - 7 Week - 6 Go Live? Week + 1 Week + 2 Started Completed Part Yes Started Completed Part Yes Not Started Nearly Completed No Not Started Nearly Completed No +2.1 Do you have a strategy to handover to support? +2.2 Have you created a checklist for the handover to support? 36