1. PAUL A. SHARRAH, JR.
517 WildAvenue | Drexel Hill, PA 19026 | (267) 679-3558 | psharrah@gmail.com
SUMMARY OF QUALIFICATIONS
TECHNICAL SUPPORT SUPERVISOR
Driven leader in technical support practices with a strong track record of aligning technical logistics and business
needs that help drive customer retention and company profitability.
Knowledgeable advisor in the Internet media, healthcare and hospitality industries with experience in
delivering technical development strategies and initiatives for midmarket and Fortune 1000 companies.
Proven ability to lead, define, organize and execute daily operations within budgetary and time constraints.
Possesses excellent verbal and written communication skills that engages effectively with business and
technical audiences. Manages and inspires teams to drive transformational change as well as ensure quality
execution of customer experience, corporate integration and operational process initiatives.
CORE SKILL AREAS
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Leadership
Customer Service
Team Management
Problem Resolution
Network Management
Service Management
Desktop Management
TCP/IP Management
Asset Management
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Technical Support
IT Security Administration
LAN/WAN Administration
Project Management
Employee Training
Microsoft Platforms
Change Management
Hardware Configurations
Software Testing and
Deployments
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Documentation
Performance Management
Mobile Platforms
Cross-Functional
Collaboration
Escalation Management
Mentoring
Linux Platforms
Quality and Process Assurance
PERFORMANCE HIGHLIGHTS
PROFESSIONAL EXPERIENCE
COMCAST BUSINESS SERVICES, Horsham, PA
Headquartered in Philadelphia,PA, Comcast is one of the nation's leading providers of communications, entertainment and
cable products and services with over 100,000 employees.
Technical Support Specialist, Data and Email Services, Level II 2012 – 2016
Provides customer support services to the company’s business subscribers and users throughout the
Southeastern and Midwestern regions of the United States.
Key Accomplishments:

2. • Acts as a primary point of contact that provides team guidance on data and email issues for customers
that utilize web services, email and DNS administration and platform integrations.
• Actively manages, monitors and provides resolution on 120 – 150 weekly escalated customer service
issues.
• Mentors newer agents, providing training, documentation and performance management programs.
• Handles all document administration in platforms such as Workbench, SharePoint and Fax-to-Mail.
• Participates in a corporate escalation forum that resolves company-wide issues crossing divisions.
PAUL A. SHARRAH, JR. – PAGE TWO
(267) 679-3558 | psharrah@gmail.com
UHS AT THE KEYSTONE CENTER,CHESTER,PA UHS Keystone Center is a treatment center
that primarily focuses on substance abuse services.
Clinical Aide 2006 – 2009
Served as a counselor’s aide and staff member for a recovery and rehabilitation center, supporting patients who
have experienced drug and alcohol addiction.
Key Accomplishments:
• Provided reporting and evaluations on patient medical records.
• Offered drug and alcohol rehabilitation counseling to patients.
• Deployed programs that delivered continuity of care to patients in transition.
RADNOR HOTEL, RADNOR,PA
The Radnor Hotel is the only Full Service Hotel in Philadelphia's Main Line Suburbs, featuring 171 guest rooms and
luxury suites.
Banquet and Catering Chef 2003 – 2006
Managed a culinary staffoftwenty -fiveemployees for a highly-established catering facility in Philadelphia, PA.
Key Accomplishments:
• Devised all scheduling, work orders and inventory processes to accommodate up to 250 dining guests.
• Acted as primary point of contact for all large and corporate events at the hotel.
ACADEM IC BACKGROUND
Anthem Institute
Springfield, PA
Computer and Network Security
2008 – 2009
TECHNICAL CERTIFICATIONS AND PROFICIENCIES
Certifications
A+, Net Plus and Security+

3. Proficiencies
Android Platforms
Linux SUSE, Ubuntu, and Fedora Distributions.
OSI Models
LAN/WAN/WLAN Junior Administrator
Microsoft Windows 2000,Windows XP, Windows Vista, Windows Experience, Beta Tester for Windows 7