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• Welcome students to the Fleet and Family Support Center (FFSC) and the Exceptional Family Member Program (EFMP) Command Point of Contact training! Thank them for taking the time to attend this class.
• Provide housekeeping guidelines:
Provide location of restroom, water fountains, snack machine, etc. Pass around muster sheet Pass out class evaluations so students can complete as topics are covered Ask attendees to place phones on vibrate and if they need to take an emergency call please step out quietly to do so.
Take a minute to introduce yourself and “tell your story”.
Complete Icebreaker of your choice. Can be as simple as having everyone give a brief introduction of themselves, or as complicated as pairing students up, conducting an interview and then introducing each other. Suggested icebreaker questions include:
What is your name and command? What is your rate? How long have you been in the Navy? How did you come to be the Command EFMP POC? State one thing you know to be true about the EFMP.
The primary goal of the EFMP is to ensure Service members are assigned only to those geographic areas where the medical or educational needs of their EFMs can be met. EFMP DOES NOT negate the responsibility of the Service member to remain world-wide assignable to meet the needs of the Navy. This may require the Service member to serve on unaccompanied tours.
EFMP supports mission and operational readiness by ensuring the families medical and educational needs are met thereby allowing the Sailor to focus on mission. An example of that is some overseas locations may have great programs for children with autism, while others may have none.
The EFMP brings three priorities together needs of the Navy needs of the Member’s family Service Member’s career
Transition: EFMP is over 20 years old, yet there are still many myths and misconceptions about enrollment. Let’s discuss the most common myths and talk about the reality.
(Request answers before moving onto reality)
Here are some popular myths about EFMP enrollment.
HUMS provides a means for a Sailor to be temporarily (usually 6 months or less) assigned to a duty station close to their family in order to resolve an emergency situation. Sailors who think they qualify for or are interested in applying for a HUMS, should be referred to the Command Career Counselor (CCC).
Rather than hurting a Sailor’s career, EFMP can actually enhance a Sailor’s career. EFMP enrollment helps to ensure that all necessary services are available in the new duty station area, thus allowing the Sailor to focus on his/her career.
EFMP helps lessen the chance that a Sailor will not be able to execute orders due to a family situation.
Despite our best intentions, there will still be times when a Sailor and/or their family will have to be transferred early due to a new medical or educational need, but enrollment in the EFMP will greatly lessen the incidence of early return.
Dodging EFMP enrollment to get to a “must have-career enhancing” duty station can prove to be disastrous for career advancement and can even result in non-judicial punishment.
Active duty personnel who have a page 2 dependent (adults or children) with special medical, mental health, or educational needs should enroll their dependents Dependents must reside with the sponsor and must be enrolled in DEERS.
The Enrollment Process
The EFMP MTF EFMP Coordinator is responsible for assisting the family throughout the enrollment process and EFMP Liaisons at the FFSC provide EFMP family support including needs assessment, information and referral, ISP development and maintenance, systems navigation and non-medical case management. As a Command EFMP POC, you will need a good working knowledge of the enrollment process and required paperwork.
Walk students through process and let them know that their student packet has a copy of the flow-chart.
Make sure students understand that Family Support can be initiated at ANY point in the process.
When a spouse is enrolled into EFMP, within 60 days of that enrollment the Sailor must provide a Family Care Plan to the designated Command Family Care Plan Coordinator.
Enrollment needs to be updated every 3 years. This requires submitting updated paperwork via the MTF EFMP Coordinator.
Category 6 enrollments must be updated annually.
The Sailor should also review and verify EFMP status 12 months prior to negotiating orders. Orders WILL be held up if the enrollment is shown as “lapsed”.
A change in circumstances may require re-enrollment, update of enrollment request, category reconsideration or disenrollment due to loss of eligibility.
Enrollment forms can be obtained: FFSC’s MTF NFAAS (As soon as they are loaded) www.militaryhomefront.dod.mil/efm http://www.public.navy.mil/BUPERS-NPC/SUPPORT/EFM/Pages/EnrollmentForm.aspx http://www.ffsp.navy.mil
To prevent delays caused by the submission of incomplete paperwork, and to expedite enrollment processing, paperwork should always be submitted via the EFMP Coordinator at a Military Treatment Facility.
*Time is needed for this process – expect that the paperwork is going to take some time to gather and complete. There is a lot of paperwork involved with EFMP enrollment so, organization is a must. -You will want to shape the expectations of your Sailors as they begin this process. -We recommend a binder to help keep everything orderly. Military OneSource provides a SCOR binder, free of charge, which provides organizational tools to help sort and tore important documents. -Remind Sailors to keep copies of everything submitted. They should note on copies of submitted paperwork the date and to whom it was submitted.
Who needs a Break??
INSERT WHERE NEEDED
1. Log-in as normal 2. Access EFM Tab (red box) 3. Request Enrollment (green box), you will be asked to verify enrollment, click yes (blue arrow) 4. Member will receive an email from NFAAS for A REQUEST FOR ASSISTANCE WITH enrollment confirmation. The EFM Case Liaison that has been assigned will contact the Member. 5. Member will see the enrollment in progress – Requested with the assigned case liaison (red arrow)
Also, Service Members can confirm enrollment within the NFAAS system under the Family Member Information Tab.
Refer to EFM Resource Guide and review categories.
As the Command EFMP POC it is your responsibility to know your role as defined in OPNAVINST 175402D.
A copy of this instruction is included in your info packet
Please take time when you get back to your command to familiarize yourself with the policy set forth in the instruction and the responsibilities of the other positions listed
Explain how to find contact information for MTF Coordinators. Provide the following web addresses:
POC responsibilities include:
Utilize EFMP team – explain who makes up the leadership team and the local team Leadership – OPNAV N135 (resourcing and policy) PERS4 (Program Manager and assignments) BUMED (identification and enrollment) CNIC (family support)
Local – Medical (providers and Coordinators) CNIC (Liaisons) Command POC
Review OPNAVINST 1754.2D - remind students that there is a copy in their info packet
Provide general program info – to service members, families and possibly command leadership
Speak at INDOC and Command Briefs – INDOC is a requirement. Talk about what should be covered at minimum. The command may request other briefs. Don’t forget you can always contact the EFMP Liaison to speak or assist you. There is a sample brief in your info packet.
Annual EFM Survey – You may be asked to assist in the survey done by the Installation
Ensure required updates – Discuss ways to keep track of upcoming update requirements and getting the word out Explore ways to “encourage” staff to comply with this requirement
Advertise in POD/POW – Discuss what other media is available for advertisement
Discuss the EDVR and other ways to identify personnel in the command who are enrolled in the EFMP Query tool NFAAS (future phases) Ask upon check-in (have your name added to the check-in sheet or have CCC ask for you during the check-in Career Development Board (CDB)
For the next few minutes we are going to discuss making an Action Plan.
(At this point you will need to decide if you want to do this as a whole group exercise or if you want to split the class into several groups.)
WHOLE GROUP – Facilitator covers Action Plan slide. Have the class pull out the Action Plans handout and guide the group through the exercise. SPLIT GROUP – Facilitator assigns groups and covers Action Plan slide. Have the class pull out the Action Plans handout Give groups 10 minutes to discuss and then have each group quickly go over their ideas Facilitator summarize findings
**BE AWARE – doing the activity with SPLIT GROUPS will add 30 – 45 minutes to the length of the class depending on the number of groups used.
When a Sponsor needs to disenroll a dependant from the EFMP, it is the command’s responsibility to verify documentation supporting the request and provide a letter to be included in the disenrollment package.
A sample letter can be found in OPNAVINST 1754.2D
Networking with the following command personnel is essential to the role of POC
Command Career Counselor Command Sponsor Coordinator Family Care Plan Coordinator
Ask who else they could network with to assist them with their duties. Have them think about people in the command and outside the command.
Liaisons are CNIC employees located at Fleet and Family Support Centers worldwide. Liaisons are the point of contact for any family seeking EFMP information and assistance.
A strong support “team” will aid in arming our EFM families with the information they need to assist their EFM and to make good choices for themselves and their families. You are a vital member of the “team” and many times you will be the very first person the Sponsor talks to about EFMP enrollment, so it is important that you are able to provide accurate information and tips on getting through the process. If we shape expectations from the start, we will be able to more successfully manage those myths we talked about earlier.
I takes an average of 6-8 weeks for a family to gather all necessary documentation for the EFMP application
Binders to keep all paperwork have proven very beneficial for our most successful EFMP families -There is a lot of paperwork involved in the process , so organization is a MUST. -You might want to recommend a binder – Military OneSource provides a SCOR binder, free of charge, which provides organizational tools to help sort and store important documents. Refer families who want/need more information and assistance with organization to the FFSC EFMP Liaison
Families should get into the habit of keeping EVERYTHING related to the care of their EFM Remind your EFMP Sponsors and families of the importance of keeping copies of everything they submit with regard to their EFM. It is a good idea to annotate on the copies the date and to whom it was submitted.
EFMP Liaisons and MTF Coordinators work together to ensure EFMs are identified, enrolled and provided with all necessary enrollment, medical and family support
EFMP Liaisons and MTF Coordinators are the only two resources most POCs will ever need for their EFM families
ALL enrollment issues should be referred to the MTF Coordinator. Let students know that when they make a referral to the MTF Coordinator, they should also contact the EFMP Liaison to make ensure receipt of family support services
Emphasize that POCs can ALWAYS refer their Sailors and families to the nearest FFSC and EFMP Liaison
Whenever talking to an EFM sponsor or family, POCs should ask “who is your EFMP Liaison at the FFSC/” If they don’t know, make the referral.
Customize for your area
Exceptional Family Member Efm training2 - efmrpt
Exceptional Family Member
Command POC Training
EFMP History & Goals
Myths vs. Reality
Benefits of EFMP
Program Eligibility/Enrollment Process
EFMP POC Role
Over 13,000 Navy Service Members enrolled
Over 16,000 Navy EFMP family members
Evolved to include
and enrollment of
all family members
with special needs
•Detailing tool: Ensures availability of services required to meet
the family’s special needs. OPNAVINST 1754.2D
Goals of EFMP
Support mission and operational readiness
Promote systems navigation and access to services
Identify family members with ongoing medical,
psychological, and/or educational needs
Enable service member to continue career and care
Retain top quality personnel
Limits Duty Stations
Enrollment doesn’t limit where
service members can be assigned.
In the Navy, all active duty
members must be worldwide
assignable based on the needs of
the mission and the Navy. EFMP
may limit where families can
accompany their Sailor if the
needed resources are not
available in that area.
Gives Sea Duty/Deployment Exemption
EFMP enrollment does not exempt
Sailors from sea duty or deployments.
EFMP enrollment does lay the
groundwork for a humanitarian
transfer (HUMS) if a situation arises
that requires the Sailor’s presence on
a time limited basis to resolve.
Hurts My Career
This is the most popular myth
about EFMP. A Sailor is more
likely to compromise their career
by accepting orders they can’t
execute because of last minute
family issues the command is
Is Optional & My Choice
Enrollment in EFMP is mandatory
per OPNAVINST 1754.2D. All
family members identified with
medical, mental health, or special
educational requirements of a
chronic nature (six months or
longer) are required to enroll
when the condition is identified.
Benefits of EFMP
For the Sponsor/Family
Needs supported at every
Continuity of care
Priority housing (Cat 4/5)
Provides connection to
For the Navy/Command
May reduce number of
early returns and
All Active Duty Military and mobilized
Military dependent enrolled in DEERS
(with ID card) who resides with the
Medical, educational, or psychological
need(s) requiring special services of 6+
EFM is identified
(DD 2792 & DD
by family and
forwards forms to
Detailers make EFMP
Addendum 1 - Asthma/Reactive Airway Disease
Addendum 2- Mental Health
Addendum 3- Autism Spectrum
*Filled out by PCM
If they can write and sign a prescription they may
fill out the paperwork
Special Education/Early Intervention Summary
Must be signed by school provider (i.e. Guidance
Counselor, Assistant Principal)
• If home schooled, form can be signed by the
Individualized Education Program, Individual Family
Service Plan, or Section 504 Plan must be included
Access NFAAS at
Click yes to verify
You will receive an
email from NFAAS for
An EFMCL will
contact you to provide
You can confirm
enrollment within the
NFAAS system under
your Family Member
Mouse, Minnie (Spouse)
1: Enrollment for monitoring purposes
2: Limited overseas/remote U.S. areas
3: No overseas assignments
4: Major medical areas within U.S.
5: Homestead program
6: Temporary (1 Year)
Command EFMP POC
Utilize EFMP FFSC Liaison and MTF Coordinator team
Maintain confidentiality of personal information
Review OPNAV 1754.2D responsibilities (copy in info packet)
Provide general program information to service members and
Conduct EFMP training at Command INDOC and provide
command briefs as required (ask EFMP Liaisons)
Assist with the annual EFM Survey
Ensure service members update EFM status as required and
Advertise via POD/POW and other available media
(SMART – Specific, Measurable, Achievable, Realistic, Time-based)
Producing an action plan can help you:
Recognize what you want to achieve in the long term
Consider what steps to take in the short term
Factors to consider when writing an action plan:
What you need to do
How you will do it
REQUIRES SUBMISSION OF UPDATED APPLICATION (DD2792)
A serialized letter on command letterhead citing verification of legal
documentation supporting disenrollment such as:
Dependency (custody) Change
Networking with the following personnel is essential to your role as
Command Career Counselor
Will assist in developing a career path that permits normal
Command Sponsor Coordinator
Will inform the command of incoming service member with an
Family Care Plan Coordinator
Will identify all service members who need FCP, i.e. a spouse who is
Provide information, referral, and system navigation to
special needs families
Link families with available military, national, and local
Provide non-medical case management
Develop and maintain Individual Service Plans (ISP)
Partner with the MTF Coordinators to provide information,
education, and marketing
Oversee the identification and enrollment of eligible service
members and their families
Provide enrollment forms, offer help in the preparation of
the forms, review completed forms for accuracy, and
forward the enrollment package to the Central Screening
At overseas MTFs, coordinate with the DoDDs and the local
Educational and Developmental Intervention Services
Partner with the FFSC EFMP Liaisons to provide EFM
Program information, education, and marketing
Who are the Hampton Roads
FFSC EFMP Liaisons?
NAB Little Creek/Fort Story
◦ Marielle Dilks
NAS Oceana/ Dam Neck
◦ Robin Conley & Erica Edmonston
NAVSTA Norfolk/ Portsmouth
◦ Loris Vélez- Acevedo, Christie Jones & Joyce McPherson
NWS Yorktown & Newport News Shipyard
◦ Lisa Wakeman
VISIT US ON
www.Facebook.com/FFCPSanDiego www.Facebook.com/ NavyEFMP.sandiego