After writing an article on SaaS titled "It's a service, stupid", I have been asked to talk about SaaS to engineering teams at companies that are making the transition to a SaaS delivery model. This is my intro presentation.

1. Software as a Service “It’s a service stupid” Tom Chikoore Tom Chikoore | http://twitter.com/tomchikoore

2. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com

3. Tom Chikoore | http://twitter.com/tomchikoore It’s NOT On-Premise software

4. Tom Chikoore | http://twitter.com/tomchikoore Basic SaaS is single instance/ multi-tenant

5. Tom Chikoore | http://twitter.com/tomchikoore Its not a business model, it’s a delivery model

6. Tom Chikoore | http://twitter.com/tomchikoore It’s a service stupid!! Build and operate it like one

7. Tom Chikoore | http://twitter.com/tomchikoore Mindshift!! From a software company To a SERVICE company

8. Tom Chikoore | http://twitter.com/tomchikoore New Processes and Procedures Focus on customer experience

9. Tom Chikoore | http://twitter.com/tomchikoore Customer Concerns: Security, Reliability, Performance, SLAs

10. Tom Chikoore | http://twitter.com/tomchikoore Your Concerns: Friction, Touchpoints, Predictability

11. Tom Chikoore | http://twitter.com/tomchikoore “ Always On” Have at least 2+ of everything a.k.a. redundancy

12. Tom Chikoore | http://twitter.com/tomchikoore Fire Drills Hard to think during a meltdown. Plan everything.

13. Tom Chikoore | http://twitter.com/tomchikoore No Part-time Sys Admins here. SaaS oriented admins

14. Tom Chikoore | http://twitter.com/tomchikoore Distance matters Good SaaS architeture geo location of key resources matters

15. Tom Chikoore | http://twitter.com/tomchikoore Be Transparent Notification policies, System health page

16. Tom Chikoore | http://twitter.com/tomchikoore “ What’s our churn and uptime?” - CEO Measure everything. Business & Operations

17. Tom Chikoore | http://twitter.com/tomchikoore “ Boss we lost our users table” - You Backup! Backup! Backup the Backup

18. Tom Chikoore | http://twitter.com/tomchikoore “ ALTER TABLE is taking 5 days” - You Plan for big data. Metrics explosion

19. Tom Chikoore | http://twitter.com/tomchikoore It’s a service It’s always on Cust. Experience first

20. Tom Chikoore | http://twitter.com/tomchikoore Specific Topics (Questions)

21. About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com