The foundation of Agile teams when faced with VUCA chaos.

1. The SECRET Method
The foundation of Agile teams when faced with VUCA chaos

2. TEAM TITANSOFT

3. Best Tech Company to Work For Award, Singapore 2017

4. Best Companies to Work for in Asia – Singapore & Taiwan 2018/2019

5. 5 Values and 3 Pillars of Scrum

6. “People are not so much resistant
to change itself as they are to
being changed.”
From <Fearless Change> by Linda Rising
Linda Rising is an American author, lecturer, independent consultant.

7. “No matter how it looks at first,
its always a people problem.”
From <The Secrets of Consulting> by Gerald Weinberg
Gerald Marvin Weinberg (1933 - 2018) was an American computer scientist.

8. Just because you are right,
does not mean I am wrong.
You just haven’t seen life from my side.

9. Behaviour
Coping
Feelings
Feelings about Feelings
Perceptions
Expectations
Yearnings
Self: I am
The Personal Iceberg Metaphor of the Satir Model
*Virginia Satir (1916 - 1988) was an influential American author and psychotherapist.

10. • Quality Conversation: Face-to-face in front of whiteboard
• Speak Positively and Encourage Speaking Up
• Meeting objectives to produce practical results

11. Performance
Time
Late
Status Quo
Chaos
Practice and
Integration
New
Status Quo
Foreign
Element
Transforming Idea
Satir Change Model
Resistance

12. Performance
Time
Waterfall Dev
Chaos
Practice and
Integration
Agile Org
Agile
Scrum
Dev Linda: Agile Mindset
Martin Fowler: Refactoring
Stanly Lau: Pair Programming & CI & CD
ICA Larry: Group Facilitation
Gojko: Impact Mapping
Agile Singapore: Open Space Technology
Jutta Eckstein: Sociocracy
Satir Change Model – Titansoft Agile Transformation
Resistance

13. Performance
Time
Waterfall Dev
Chaos
Practice and
Integration
Agile Org
Agile
Scrum
Dev Linda: Agile Mindset
Martin Fowler: Refactoring
Stanly Lau: Pair Programming & CI & CD
ICA Larry: Group Facilitation
Gojko: Impact Mapping
Agile Singapore: Open Space Technology
Jutta Eckstein: Sociocracy
Satir Change Model – Titansoft Agile Transformation
Resistance
Safety First
Emergent Leadership
Courage & Curiosity
Responding to Change
Emotional & Mental Well-being
Transparent Information Sharing

14. Performance
Time
Normal
Chaos
Practice and
Integration
New Normal
COVID 19
WFH,
Lockdown, Circuit Breaker,
Quarantine, SHN,
Social Distancing,
Vaccine…
Satir Change Model – COVID 19
Resistance

15. CRISIS
DANGER OPPORTUNITY

16. • Safety First

17. Office Operations Preparation Checklist
• Activate Business Continuity Plan and BCP Drill
• Increased VPN servers and bandwidth
• Laptop - YES! All Titaners use laptops
• Video conference (Zoom)
• Annual leave policy
• Claims process
• Newcomers on-boarding
• Recruitment interviews
• Training (Internal / External)
• Cash flow
• Collaborating with people makes it more meaningful and
valuable for getting work DONE.

18. Workplace Safety Tools
• Self check-in temperature monitoring stations
• Introducing contactless door entry system to reduce spread of COVID-19

19. • Titansoft measures to support SG Govt
policy
• Introduced hot-desking -
employees can work anywhere as
long as they adhere to the 1-metre-
distancing rule
• Managing Group A & B to minimize
cross interaction for employees’
safety and business continuity
• Gradual opening of office after
peak of pandemic, employees only
go in when needed
• Singapore Govt policy
• Compulsory mask wearing and temperature taking
• Adherence to 1-metre safe-distancing between desks
Measures to Support SG Govt Policies

20. “In the new world,
it is not the big fish which eats the small fish,
it's the fast fish which eats the slow fish.”
Klaus Schwab,
Founder and Executive Chairman of the World Economic Forum

21. • Safety First
• Emergent Leadership

22. Emergent Leadership
• With a culture of self-management within teams,
teams proactively provide information, resources
and ideas to company
• Prepared with game plan for all possible scenarios
• Introduce new tools to teams and share experience
with different circles
• Weekly sync-up between management across all
offices since Feb 2020
• Monitoring and daily checking of situation within
the external environment

23. • Safety First
• Emergent Leadership
• Courage & Curiosity

24. Courage & Curiosity
• Be a Jira user or be a Jira Business Partner?
• WFH or Work From Anywhere?
• WFH mandated by govt CB or WFH as New
Normal?

25. Jira
Confluence
Trello
Bitbucket

26. Work From Anywhere
• La La Mountain, Taoyuan City
• Alishan, Chiayi County
• Pinglin, New Taipei City
• Shoufeng, Hualien County

27. Monthly WFH Week Drill

28. • Safety First
• Emergent Leadership
• Courage & Curiosity
• Responding to Change

29. Low Tech
High Touch

30. Leveraging Tools
Facilitation:
• Zoom, Metroretro.io
• Leverage Zoom updates in shaping our
virtual department management
• Metroretro.io has become our default
collaboration tool to share ideas or
thoughts instantly
• Pre-defined Metroretro.io retrospective
templates allowed us to try new
methods of conducting retrospectives
Managing Work Items:
• Atlassian Jira and Confluence
Instant Messaging:
• Slack and Skype

31. ZOOM - Breakout RoomsZOOM - Main Room

32. Zoom Breakout Rooms
June 2020
• A team member suggested to have dedicated breakout rooms for teams
• Idea of having department exist virtually, each team as a breakout room
July 2020
• Zoom rolled out an update allowing participants to choose the breakout room
• Became possible to work as a virtual department and not as isolated teams
• Host creates breakout rooms as team names for participants to join
• Department manager has own breakout room, just like a physical office. Same
for product owner and a dedicated room for knowledge sharing and chatting.
September 2020 - December 2020
• IT department provide a dedicated company zoom account for the department’s
use, instead of having a personal Zoom account as the meeting host
• Host’s presence becomes almost invisible as members can enter the respective
breakout room and conduct their Daily Stand-ups, just like a physical workspace

33. Team Virtual Working Agreement Example
Zoom:
• Be on time for every meeting
• There is no stupid question
• Mute if you are not speaking
• Turn on videos
• Always set an agenda going
into meetings
• Participants to turn off
screen sharing when having
a discussion with the whole
group or asking a question to
the whole group to increase
eye contact and a chance to
read non-verbal
communication.

34. Product Backlog Management - Jira

35. Sprint Backlog - Jira

36. Ticket Tracking - Jira

37. Sprint Retrospective – Metro Retro

38. Retrospective – Glad, Mad, Sad, Worry

39. • Safety First
• Emergent Leadership
• Courage & Curiosity
• Responding to Change
• Emotional & Mental Well-being

40. Observations about Team Dynamics
• Pulse survey conducted to understand the main
challenges faced by our staff when WFH
Lack of social
interaction with
colleagues
60%
Working extended
hours
(work life vs personal
life blurred)
51%
Practical aspects
(e.g. disturbances at
home)
46%

41. ● Allocation of HR buddies for departments
● HR one-on-one check-ins and chats
● One-on-one check-ins with department
management
Increased Intentional Communication

42. April: Virtual Fitness Classes
• Virtual fitness classes throughout WFH period,
It’s important to stay active during WFH!

43. May: Home Desk Setup Competition
• The competition started in April, with employees submitting photos
of their workstations at home, and guessing which one belongs to
who, with results announced in May.

44. May: Appreciation of Families
Celebrating 520 #iloveyou #我爱你 on 20th May.
All employees & their respective family members of
the same household get to enjoy dinner together as a
company via Zoom
During Circuit Breaker, employees receive a budget to enjoy a scrumptious dinner together
with their family members of the same household.

45. June: The Secret Angel Game
• During Phase 1 in June:
The Secret Angel - office social delivery game
• Increase the feeling of connection and gratitude among
Titaners!

46. June & July: Virtual Games

47. August: Mentally Happy Farmers
• In August, we had our #togetherwegrow plant
activity to keep our employees mentally happy!

48. September: Celebrating Mooncake Festival
• Door-to-Door surprise
delivery of mooncakes &
mini cocktail to
employees’ residences
during mooncake festival

49. • Safety First
• Emergent Leadership
• Courage & Curiosity
• Responding to Change
• Emotional & Mental Well-being
• Transparent Information Sharing

50. Transparent Information Sharing
• Open and honest updates on company status and
next steps via Town Hall Meetings
• 91% of staff felt that updates were transparent
• Open channels for 2-way communication
• HR assigned to each department for close
monitoring
• Frequent status updates
• 95% of staff felt that updates were timely

51. Town Hall Meeting

52. Safety First
Emergent Leadership
Courage & Curiosity
Responding to Change
Emotional & Mental Well-being
Transparent Information Sharing
The TOP SECRET Method
Titansoft Operation Plan

54. Appreciation for my Titaners!