SanFranciscoStateUniversity,CollegeofBusiness, DepartmentofHospitalityandTourismManagement HTM561–HotelOperationsManagement Assignment–SanFranciscoHotel’sHitHardbyHomelessCrisis AssignedArticle: HotelsandRetailersHitHardbyCaliforniaHousingCrisis’RippleEffect April 10, 2018 Julie Littman, Bisnow Bay Area Want to get a jump-start on upcoming deals? Meet the major San Francisco players at one of our upcoming events! SanFrancisco’shotelsarefacingaseriousproblem.Thecity’sidyllicimageoftheGoldenGate bridgeandgrandioseviewsofthebayarebeingreplacedbyconcernsaboutneedlesandfeces litteringthestreets,homelesscitizenssleepingonsidewalksorinBayAreaRapidTransit stationsandaggressiontowardvisitorsbypeoplewithuntreatedmentalillness.Visitorsare noticingandrethinkingbookingeventsandvacationsathotelsaroundthecity. SanFrancisco’shomelesspopulationwasdownby0.5%in2017 comparedto2015,butisabout17%highercomparedto2013, accordingtoSFist.Whilehomelessnessisnothingnewforthecity, hoteliersandlocalbusinesssaystreetconditionhaveworsened. Within153blocksindowntown,therewereover300pilesoffeces,100drugneedlesand trashoneveryblock,arecentreportbyNBCBayArearevealed.Complaintsofpoorstreet conditionsto311haveskyrocketedinrecentyears.In2016,311,acityagencywhere visitorsandresidentscanreportissuesorseekinformationaboutthecity,received44,000 complaintsofencampments,humanwasteandneedles,upfrom6,300complaintsin2011, accordingtotheSanFranciscoChronicle. “[Visitors] are noticing it and hearing about it and saying, ‘well, why would I bring my conferencehere?’”HotelCouncilofSanFranciscoExecutiveDirectorKevinCarrollsaid. Visitorsoftenhaveravereviewsforthelocalrestaurantsandhotelservice,butsaytheywill notcomebackorwillnotbringtheirfamilieshere,hesaid. SanFranciscoisnottheonlymajorWestCoastcitydealingwithissuesofhomelessnessand streetconditionsimpactingtourismandhospitality.Anaheim,hometoDisneylandwithits spotless,litter-freeMainStreet,U.S.A.,hasthestarkcontrastofhomelesspeoplewholive justoutsidethepark.Thecityhasbeenlookingintowaystohelpitshomelesspopulation, suchasprovidingemergencyshelterandemploymentopportunities.Honolulualsotook actioninrecentyearsoncleaningupthestreets,includingarounditspopularWaikikiarea. Streetconditionshavearippleeffectonalotoflocalandsmall businesses,Carrollsaid.Whenguestsvisitahotel,theyspend moneyatrestaurantsandattractions.Touristsspendabout$9B inSanFranciscoeachyear,accordingtodatafromSFTravel. “Whenhotelsareoff…everybodyisoff,”Carrollsaid. SanFranciscoTravelVicePresident,PublicPolicyandExecutiveProgramsCassandra Costellosaidtourismisoneofthecity’slargestindustriesandbringsinover$700Mintax revenueeachyear.Thatmoneygoestowardthegeneralfund,whichisprovidedfora varietyofservices,suchassupportingpoliceoffices,improvingstreetconditionsand fightinghomelessness. “Withouttourism,ourcitylooksalotdifferent,”shesaid. Thenumberofvisitorsincreased1.4%in2017to25.5millioncomparedto2016,whichis belowSanFranciscoTravel’spredictionof25.6million.
SanFranciscoStateUniversity,CollegeofBusiness, DepartmentofHospitalityandTourismManagement HTM561–HotelOperationsManagement Assignment–SanFranciscoHotel’sHitHardbyHomelessCrisis AssignedArticle: HotelsandRetailersHitHardbyCaliforniaHousingCrisis’RippleEffect April 10, 2018 Julie Littman, Bisnow Bay Area Want to get a jump-start on upcoming deals? Meet the major San Francisco players at one of our upcoming events! SanFrancisco’shotelsarefacingaseriousproblem.Thecity’sidyllicimageoftheGoldenGate bridgeandgrandioseviewsofthebayarebeingreplacedbyconcernsaboutneedlesandfeces litteringthestreets,homelesscitizenssleepingonsidewalksorinBayAreaRapidTransit stationsandaggressiontowardvisitorsbypeoplewithuntreatedmentalillness.Visitorsare noticingandrethinkingbookingeventsandvacationsathotelsaroundthecity. SanFrancisco’shomelesspopulationwasdownby0.5%in2017 comparedto2015,butisabout17%highercomparedto2013, accordingtoSFist.Whilehomelessnessisnothingnewforthecity, hoteliersandlocalbusinesssaystreetconditionhaveworsened. Within153blocksindowntown,therewereover300pilesoffeces,100drugneedlesand trashoneveryblock,arecentreportbyNBCBayArearevealed.Complaintsofpoorstreet conditionsto311haveskyrocketedinrecentyears.In2016,311,acityagencywhere visitorsandresidentscanreportissuesorseekinformationaboutthecity,received44,000 complaintsofencampments,humanwasteandneedles,upfrom6,300complaintsin2011, accordingtotheSanFranciscoChronicle. “[Visitors] are noticing it and hearing about it and saying, ‘well, why would I bring my conferencehere?’”HotelCouncilofSanFranciscoExecutiveDirectorKevinCarrollsaid. Visitorsoftenhaveravereviewsforthelocalrestaurantsandhotelservice,butsaytheywill notcomebackorwillnotbringtheirfamilieshere,hesaid. SanFranciscoisnottheonlymajorWestCoastcitydealingwithissuesofhomelessnessand streetconditionsimpactingtourismandhospitality.Anaheim,hometoDisneylandwithits spotless,litter-freeMainStreet,U.S.A.,hasthestarkcontrastofhomelesspeoplewholive justoutsidethepark.Thecityhasbeenlookingintowaystohelpitshomelesspopulation, suchasprovidingemergencyshelterandemploymentopportunities.Honolulualsotook actioninrecentyearsoncleaningupthestreets,includingarounditspopularWaikikiarea. Streetconditionshavearippleeffectonalotoflocalandsmall businesses,Carrollsaid.Whenguestsvisitahotel,theyspend moneyatrestaurantsandattractions.Touristsspendabout$9B inSanFranciscoeachyear,accordingtodatafromSFTravel. “Whenhotelsareoff…everybodyisoff,”Carrollsaid. SanFranciscoTravelVicePresident,PublicPolicyandExecutiveProgramsCassandra Costellosaidtourismisoneofthecity’slargestindustriesandbringsinover$700Mintax revenueeachyear.Thatmoneygoestowardthegeneralfund,whichisprovidedfora varietyofservices,suchassupportingpoliceoffices,improvingstreetconditionsand fightinghomelessness. “Withouttourism,ourcitylooksalotdifferent,”shesaid. Thenumberofvisitorsincreased1.4%in2017to25.5millioncomparedto2016,whichis belowSanFranciscoTravel’spredictionof25.6million.