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Quantifying the True Value of DevOps with Metrics and Automation
- 1. Realising the true value of DevOps Quantifying DevOps value
- 3. DevOps?
- 4. Developers working together with Operations to get things done faster in an automated and repeatable way
- 6. 2005 Portal-services & handset testing
- 7. my
- 8. de sk
- 9. flashing
- 10. lights space
- 13. Runbook 1. 2. 3. 4. 5. 6. 7. 8. Call L2 ops team Call infrastructure ops Call signaling partner Call radio ops Call backbone provider Call international L2 ops team Wait for reply... Repeat 1-7 until resolution
- 15. OPS: “Everything is fine from our end.”
- 16. Typical Day 1. 2. 3. 4. 5. 6. 7. Open 30 new tickets Make 200 phone calls Attend executive P1 status update meeting Argue about what a P1 and P2 really is Reprioritize P2 tickets to P1 Reprioritize P3 tickets to P2 Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
- 17. What did I care about?
- 18. What did I really care about? P1’s SLA’s
- 19. What did the Business care about? £
- 20. P1 = £ Even though the business could never prove it.
- 21. How the Business really viewed me
- 22. How L2 L3 Support viewed me
- 23. How Ops viewed me
- 24. False Alarms Site is down 404 Errors My search is slow
- 25. 2am Friday - #FFS We have had an alert that the load on one of your staging servers is critical.
- 26. How much time do false alarms waste? Role Hours Per Week Cost Per Week Cost Per Year Me 20 £400 £20,800 L2 10 £200 £10,400 L3 15 £300 £15,600 Hosting 6 £120 £6240 Network 6 £120 £6240 CMS 10 £200 £10,400 Total 55 £1,340 £69,680 Conservative estimates assuming £20/hour
- 27. How much revenue did the business lose? No idea
- 28. Typical Day 1. 2. 3. 4. 5. 6. 7. Open 30 new tickets Make 300 phone calls Attend executive P1 status update meeting Argue about what a P1 and P2 really is Reprioritize P2 tickets to P1 Reprioritize P3 tickets to P2 Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
- 29. Things I wish I’d had 1. 2. 3. 4. Automation Collaboration Better Tooling Business Metrics
- 30. Things I wish I’d done 1. 2. 3. 4. 5. Baseline where I started Measured my progress Calculated Business Impact Promote success not problems Proved my value
- 31. Present Day
- 33. 3 billion daily transactions 500 updates/yr 250 milliseconds
- 34. Users Expectations 1 million+ servers 100 million GB 1,000 man years 1,500 miles Konstantin Karpov
- 35. A simple travel search...
- 36. tools can be helpful
- 37. right tools right hands right use
- 38. FOCUS
- 39. DEFECTS Identify early ! Troubleshoot fast ! Resolve quickly ! Quantify impact
- 40. automatically map your application
- 41. Who is using my app?
- 43. device, carrier browser performance
- 45. Correlate business metrics with your metrics $64,499 per min Application Revenue 10.1 s $11,987 per min Application Response Time 100 ms Application Errors * Screenshot from US e-Commerce AppDynamics Customer
- 46. Automation = ?? Time is Money. !
- 47. Infrastructure automation How much time and € do these tools save?
- 48. Deployment automation Fabric How much time and € do these tools save?
- 49. Monitoring tools How much time and € do these tools save?
- 50. Collaboration = ?? Productivity saves time Time is money.
- 51. DevOps Tasks Annual Cost £ Annual Benefit £ Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ? Total X Y DevOps Value £Y-X
- 52. DevOps Automation = Time = Money collaboration ! Tell the Business how much you save them.