We explore a customer lifecycle model and relate employee sentiment to customer experience strategy: a semantic cognitive analysis of thousands of Glassdoor reviews reveals surprising linkage to Verizon's fluctuating market success. The comprehensive approach marries a novel approach to process design, employee engagemnet and customer success models.

1. Customer Experience Discussion (Wireless)
Tiran Dagan, 10/10/2017
Proprietary Intellectual Capital, Tiran Dagan

2. RELENTLESS
FOCUS ON
THE
CUSTOMER
A complete lifecycle view of the customer experience with Verizon
provides a playbook for improvement projects by addressing core
experience questions

3. OUR TEAMMAP THE CUSTOMER JOURNEY
FOR ILLUSTRATION PURPOSES ONLY

4. UNDERSTAND THE BRIDGING BETWEEN EXPERIENCES 4
REPEAT FOR EACH STEP OF THE JOURNEY
SLIDE:
Essence: information, data, sentiment, promises made, set expectations
1. What experience did the customer arrive FROM? Is there a need to transfer
essence?
2. What will the next experience be? What essence needs to be transitioned?
3. What is the ideal experience for this part of the journey?
4. What are the business capabilities needed to implement the experience?
5. What are the technical requirements needed to implement the
experience

5. Create a future state customer experience map

6. Include actual customers to vote on new service level innovation ( )

7. WHAT DO CUSTOMERS WANT? 7
RELIABLE SERVICE
Easy install, easy to use
PRICE/VALUE
Reasonable pricing and
advantages over
disaggregated options
CHOICE
Choices in content, apps and
connectivity options (VPN,
hotspot, etc)
GOOD SUPPORT
Good customer
service and support
SLIDE:

8. HOW? 8
RELIABLE SERVICE PRICE/VALUE CONTENT CHOICE GOOD SUPPORT
SLIDE:
Resiliency
Maintenance
Fast repair
Packaging
Personalization
Customization
Brand value
Carriage deals
3rd integrations
Original content
Curation
Presentation
Easy setup
Streamlined Experiences
Consistently high visibility
“Be considerate of my time”

9. GLASSDOOR ANALYSIS 9
Employee Feedback
The following is an analysis of 10 years of
Glassdoor employee feedback (4,158
employee reviews) about Verizon
Wireless.
Only the “pro” section of the feedback is
being provided here (full study available
in person)
SLIDE:

10. GLASSDOOR ANALYSIS 10
GENERAL SENTIMENT
The entire set of positive and negative
feedbacks was analyzed using a cognitive
natural language processing engine and a
formula was applied to calculate a net
positive sentiment (similar to Net
Promoter Score)
SLIDE:
Sentiment of “Pro” and “Con” portions of the glassdoor review of users who indicated they
were current employees of Verizon Wireless. A quantitative measure of sentiment was
analyzed via cognitive NLP engine for all comments and then a formula to create a
sentiment score based on aggregate quarterly data (the quarter the review was submitted):
Where:
np(t) = Number of positive comments on a specific quarter t
nn(t) = # negative comments on specific quarter
nn(t) = # neutral comments on a specific quarter

11. 1 Stock adjusted for both splits and dividends
2 See formula on prior page for more information
EMPLOYEE
SENTIMENT
$27
$32
$37
$42
$47
7%
9%
11%
13%
15%
17%
19%
21%
23%
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2012 2013 2014 2015 2016 2017
VZW Adjusted Stock Price1
Employee “Net” sentiment2

12. $130b Vodaphone Buyout
announcedEMPLOYEE
SENTIMENT
$27
$32
$37
$42
$47
7%
9%
11%
13%
15%
17%
19%
21%
23%
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2012 2013 2014 2015 2016 2017
Verizon loses 307,000
customers in Q1
Feb launch of unlimited plan
stems defections by April/17
Yahoo/AOL Integration
(Oath)
Union labor negotiations
and pay bumps
Verizon offers “no contract”
service
Purchase of 37M miles of
fiber for nextgen solutions
LTE Advanced
introduction
Acq of XO Fiber
Vodaphone integration
Verizon cloud
marketplace

13. 13
This excerpt of the full study provides
information analyzed from the “pro”
section of employee feedback.
The user freeform text was fed into the
NLP engine to extract meaningful
keywords based on the keyword
sentiment: a sentiment score >0.25 in the
pro section represents a keyword which
is significantly meaningful in that section.
A keyword with sentiment < [- 0.25] in the
“cons” section is meaningful in that
section as well
SLIDE:FEEDBACK ANALYSIS

14. 20%WORKFORCE ENGAGEMENT
78%EMPLOYEE EXPERIENCE
1%THE CUSTOMER
BROAD EMPLOYEE
COMPLIMENTS*
Brand Enthusiasm, Charitable Contributions, Colleagues, Company
Culture, Company Policies, Company Values, Employee Empowerment,
Employee Morale, Job Satisfaction, Leadership, Mid Level Management,
Overall Company, Work Environment and Wireless Service Offerin.
WORKFORCE ENGAGEMENT
Advancement Opportunities, Benefits Overall, Benefits: Education,
Benefits: Financial, Benefits: Health, Customrer Base, Diversity, Employee
Recognition, Employee Tools & Methods, Growth Environment, Hr
Function, Pay & Bonus, Pay: Commissions Plan, Perks, Recruiting Process,
Sales Channels, Sales Roles, Sales Team, Training & Development,
Vacation/work-life Balance and Work Schedule/flex Schedu.
EMPLOYEE EXPERIENCE
Customer Experience, Customer Facing Service & Support, Customer
Relationships, Customer Satisfaction & Loyalty, Customer Service and
Produc.
THE CUSTOMER
* Percent of total keywords identified. See appendix for note

15. KEY OBSERVATIONS 15
SLIDE:
Verizon employees have a high degree of
satisfaction in their experience as
employees. The top 3 compliments in
each category are listed
Very few (<1%) comments were
complimentary of customers or their
experience. Further insights will be made
available from the “cons” analysis of the
glassdoor feedback
WORKFORCE ENGAGEMENT
EMPLOYEE EXPERIENCE
CUSTOMER
• Benefits: Education
• Benefits Overall
• Pay & Bonus
• Work Environment
• Brand Enthusiasm
• Colleagues
Warning signs!

16. TOPICAL BREAKDOWN 16SLIDE:

17. EMPLOYEE CONCERNS &
COMPLAINTS (“CONS”)
* Percent of total keywords identified. See appendix for note
THIS PORTION OF THE ANALYSIS WAS OMITTED

18. CONS: KEY OBSERVATIONS
18SLIDE:

19. CONS: TOPICAL BREAKDOWN 19SLIDE:

20. 20SLIDE:
How do we focus on the customer when current & former employees share so many concerns?
Question:

21. COMPARITIVE VIEW
COMPARITIVE ANALYSES
How are competitors perceived
by their current/former
employees?
WHATS NEXT? • How do you ensure a consistent customer experience
across all digital channels - social media, websites, and
mobile apps?
• Do customers make service requests through digital
channels? How do you respond?
• How do you gather the appropriate teams to respond to
negative social comments?
• How does Verizon currently source ideas for new
products or services?
• How does Verizon encourage and receive feedback
regarding products or services?
• What social tactics can Verizon use to increase brand
awareness? How do you measure the success of these
tactics?
• How do you engage with customers to ensure
participation?
• How are customer’s thoughts, concerns, and ideas
heard by those who need to hear them?
• How do you quickly gather appropriate teams to
respond to negative social comments?
• How do you take suggestions and push them to
appropriate teams for exploration and expansion?
DEEP DIVE
• Persona development for
employees and customer
segments
• Co-create with IT, Product,
Field Ops (business services)
and Service/Support
• Engage the customer in
defining a future vision
WORK SMARTER, NOT HARDER
• Prioritize investments in labor
to retain and enhance
customer experience while
introducing automation at
low-level transactional
touchpoints

22. How Glassdoor was analyzed
The following slides depict the process to extract the data from Glassdoor’s website
into Excel where custom VBA routines were developed to extract and refine the data
and to post REST API calls to Watson API (free service allows up to 40,000 calls a
month which was more than sufficient for this purpose)

23. 23SLIDE:
The following is an excerpt from the full data analysis. Only the analysis of “pro” comments is included
here. That means that only positive feedback from current Verizon employees is included here. This
data indicates where these employees consider Verizon’s strengths and advantages as an employer.
Absent from this analysis is the “cons” section: where employees were critical of Verizon and the
insights gains understanding this criticism and its impact on customers and the company’s reputation
IMPORTANT NOTE

24. 1. SCRAPE
ANALYSIS PROCESS
2. EXTRACT
KEYWORDS
3. NORMALIZE
KEYWORDS
4. CATEGORIZE
KEYWORDS
Web scraping and export to
database
Send “Cons” paragraph of
the review to Cognitive
engine for keyword
extraction and sentiment
analysis. Only keywords with
>70% (positive) or <-50%
(negative) sentiment are
recorded
NLP-chosen keywords are
aggregated (manually) to a
term which properly defines
the concept.
e.g. “promotions”, “pay
advancement” and “real
advancement opportunities” are all
mapped to “Advancement
Opportunities”
Keywords are rolled up to
one of the 3 major themes
(Company, Employee and
Customer)

25. EXAMPLE REVIEW

26. 1. SCRAPE (MODEL DEFINITION)

27. JOB SATISFACTION
WORKFORCE
ENGAGEMENT
PAY & BONUS
A cognitive semantic analysis
was used to extract keywords
from the “Pro” and “Cons”
sections of the review. The
sentiment expressed in the
context where the word was
used identified keywords that
are significant to the review (a
positive sentiment for “job
satisfaction” in the “pro” section
– is significant).
2. WEIGHTED KEYWORD EXTRACTION

28. The extracted keywords contain
typos and are in the user’s own
words. They were manually
scrubbed and rolled up to a
representative keyword
3. KEYWORD NORMALIZATION
Advancement, Advancement
Opportunities, Advancement
Opportunity, Advancements,
Agents Progress, Ample
Opportunities, Awesome
Growth Possibilities, Awesome
Opportunities, Bright Future,
Career Advance Opportunities,
Career Advancement, Career
Advancement Available., Career
Advancement Opportunities,
Career Advancement
Opportunity, Career
Advancement Program…
Additional Training
Opportunities, Affordable
Personal Training, Amazing
Training, Amazing Training
Program, Amazing Training
Programs, Awesome Training,
Best Employee Training, Best
In-class Training, Best Sales
Training, Best Training
Programs, Class Training,
Company Training
Opportunities, Continual
Training, Continuous Job
Training, Continuous Training,
Decent Training,
Developmental Training…
Training and
Development
Advancement
Opportunities

29. The normalized keywords were
categorized into major “themes”.
In the case of “pro” (positive
comments about the company)
the emerging themes were:
• Employee Experience
• Workforce Engagement
• Customer
4. CATEGORIZE KEYWORDS
Employee
Experience
Advancement, Advancement
Opportunities, Advancement
Opportunity, Advancements,
Agents Progress, Ample
Opportunities, Awesome
Growth Possibilities, Awesome
Opportunities, Bright Future,
Career Advance Opportunities,
Career Advancement, Career
Advancement Available., Career
Advancement Opportunities,
Career Advancement
Opportunity, Career
Advancement Program…
Additional Training
Opportunities, Affordable
Personal Training, Amazing
Training, Amazing Training
Program, Amazing Training
Programs, Awesome Training,
Best Employee Training, Best
In-class Training, Best Sales
Training, Best Training
Programs, Class Training,
Company Training
Opportunities, Continual
Training, Continuous Job
Training, Continuous Training,
Decent Training,
Developmental Training…
Training and
Development
Advancement
Opportunities

30. KEYWORD MAPPED TO CUSTOMER: 58X
Customer
Experience (5)
Customer Experience Exposure, Customer Interaction., Notch Customer
Experience, Quality Customer Experience, Satisfactory Customer
Experience.
Customer Facing
Service & Support
(2)
Best Service and Best Servic.
Customer
Relationships (2)
Great Customer Relationships, New Customer Relation.
Customer
Satisfaction &
Loyalty (5)
Customer Loyalty, Customer Satisfaction, Customers Issues, Loyal
Customers, Satisfied Customers.
Customer Service
(17)
Customer Service, Customer Service Experience, Customer Service Field,
Customer Service Issues, Customer Service Organization, Customer
Service Positions, Customer Service Representatives, Excellent Customer
Service, Excellent Product Support, Excellent Support, Good Customer
Service, Love Customer Service.
Amazing Assets, Awesome Accessories, Awesome Product, Best Product,
Best Products, Cool Devices, Cool New Things, Cool Phones, Cool Toys,
Excellent Products.
Customer
Experience (5)
Customer Experience Exposure, Customer Interaction., Notch Customer
Experience, Quality Customer Experience, Satisfactory Customer
Experience.

31. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE (2935X)
Advancement
Opportunities
(157)
Advancement, Advancement Opportunities, Advancement Opportunity,
Advancements, Agents Progress, Ample Opportunities, Awesome Growth
Possibilities, Awesome Opportunities, Bright Future, Career Advance
Opportunities, Career Advancement, Career Advancement Available.,
Career Advancement Opportunities, Career Advancement Opportunity,
Career Advancement Program, Career Advancements, Career Choice,
Career Development, Career Development Opportunities, Career Growth,
Career Multiple Times, Career Opportunites, Career Opportunities, Career
Options, Career Path, Career Pathing, Career Paths, Career Progression
Plan, Clear Path, Clear Paths, Continuous Job Opportunities, Decent
Opportunity, Developmental Opportunitites, Different Career
Opportunities, Different Occasions..gives Opportunity, Earning Potential,
Endless Opportunities, Equal Opportunity Employer, Excellent
Development Opportunities, Exciting Career Opportunities, Exciting
Opportunities, Fantastic Advancement Opportunities, Fast Advancement,
Fast Advancement Opportunities, Good Advancement Opportunities,
Good Career, Good Career Advancemnet, Good Opportunities, Good
Opportunity, Great Advancement, Great Advancement Opportunities,
Great Advancement Opportunity, Great Advancenent, Great Career, Great
Career Advancement, Great Career Opportunities, Great Career
Progression, Great Earning Potential, Great Exposure Opportunities, Great
Market Opportunity, Great Opportunities, Great Opportunity, High
Earning Potential, Higher Level, Highly Rewarding Career, Huge
Advancement Opportunity, Internal Career Progression, Internal Career
Promotions, Motivational Opportunity, New Advancements,
Opportunities, Opportunity, Ot Opportunities, Pay Benefits Career,
Professional Growth Opportunity, Profit Sharing Opportunities, Profit
Sharing Opportunity, Proper Attitude Advancement, Salary Quick
Advancement, Sales Career, Sales Related Positions, Solid Growth
Prospects, Technological Advancements, Unlimited Career Advancement,
Unlimited Opportunity, Upward Mobility Opportunities, Upward
Trajectory/career-growth Opportunities, Yearly Reviews, Yoyr Career.
Benefits Overall
(678)
Basis. Great Benefits, Benefit Package, Benefit Packages, Benefit Pkg.is,
Benefits Great Benefits, Benefits Package, Benefits. Reasonable Work,
Benfits, Best Benefits, Best Benefits Package, Better Benefits, Bood
Benefits, Broad Benefit Package, Company Great Benefits, Competitive
Benefits, Competitive Benefits Package, Comprehensive Benefits,
Comprehensive Benefits Package, Comprehensive Benefits Packages,
Decent Benefits, Decent Benefits/vacation, Decent Health Benefits,
Decent Overall Benefits, Eap- Employee Assistance, Employee Assistance
Program, -excellant Benefits, Excellent Benefit Package, Excellent Benefit
Packages, Excellent Benefits, Excellent Benefits Package, Excellent
Benefits. Employer, Excellent Benifits, Excellent Company Benefits,
Excellent Employee Benifits, Excellent Health Benefits, Excellent Medical
Benefits, Excellent Relocation Benefits, Exceptional Benefits, Extensive
Benefits Package, Extra Benefits, Extremely Good Benefits, Fair Benefits,
Fantastic Benefits, Fantastic Benefits Package, Fantastic Industry-leading
Benefits, Good Benefit, Good Benefit Options, Good Benefit Package,
Good Benefits, Good Benefits Package, Good Benefits Program, Good
Benefits Sense, Good Benefits. Greet, Good Great Benefits, Great Benefit,
Great Benefit Package, Great Benefits, -great Benefits, Great Benefits
Pacakge, Great Benefits Package, Great Benefits Package., Great Benefits
Plan, Great Benefits.., Great Benefits..job Security, Great Benefits.flexible
Work, Great Employee Benefits, Great Employee Plan, Great Insurance
Benefits, Great Maternity Benefits, Hire- Great Benefits, Importunity
Great Benefits, Incredible Benefits, Industry Leading Benefit, Industry
Leading Benefits, Insurance Benefits, Job Great Benefits, Lot. Great
Benefits, Management. Amazing Benefits, Military Benefits, Nice Benefits,
Nice Benefits Package, Nice. Benefits, Notch Benefits, Offer Great Benefit,
Offer Great Benefits, Okay Benefits, Outstanding Benefits, Overall
Benefits, Phenomenal Benefits, Premium Benefits, Pretty Good Benefits,
Pretty Solid Benefits, Retirement Benefits, Roof. Benefits, Salary Good
Benefits, Solid Benefits, Star Benefits, Strong Benefits Package, Strong
Comp/benefits Package, Super Company..good Benefits, Superb Benefits
Package, Terrific Benefits, Tremendous Benefits, Wonderful Benefits,
Wonderful Benefits.show.

32. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE
Benefits:
Education (186)
Aggressive Pay. Tuition, Best Tuition Assistance, College Gain, College
Grad, College Grads, College Payments, College Student, College Tuition
Assistance, Continual Education Benefits, Degrees. Tuition
Reimbursement, Education, Benefits: Education, Education Contribution,
Education Reimbursement, Education Reimbursement Benefits,
Educational Advantages, Excellent Education Benefits, Excellent School,
Excellent Tuition Assistance, Excellent Tuition Reimbursement, Generous
Educational Reimbursement, Good Education Benefits, Good Study
Benefit, Good Tuition Assistance, Good Tuition Reimbursement, Great
College Job, Great Education, Great Education Benefits, Great Education
Tools, Great Educational Plan, Great Educational Reimbursement, Great
School Tuition, Great Tuition Assistance, Great Tuition Payment, Great
Tuition Reimbursement, Great Tuition Reimbursment, High School
Education, Instance Tuition Assistance, Insurance College Tuition, Match
Tuition Payments, Offers Tuition Assistance, Pre Pay Tuition, Prepaid
School Tuition, Prepaid Tuition, Prepaid Tuition Assistance, Schedule
Tuition Reimbursements, School Reimbursement Benefits, School Tuition,
School Tuition Program, Student Too., Tuition Assistance, Tuition
Assistance Ap, Tuition Assistance Benefit, Tuition Assistance Part/full,
Tuition Assistance Program, Tuition Assistance Programs, Tuition
Assistance. Service, Tuition Assistants, Tuition Asst, Tuition Benefits,
Tuition Job Stability, Tuition Money, Tuition Payment Program, Tuition
Program, Tuition Reiburstment, Tuition Reimburse Ment, Tuition
Reimbursement, Tuition Reimbursement Program.
Benefits:
Financial (149)
401k, 401k Match, 401k Plan, Accessory Discounts and Affiliate
DiscountsAll/ Most Benefits, Amazing Benefits, Amazing Benefits Package,
Amazing Benifits, Annual Company Match, Awesome Benefits, Awesome
Benifits, Benefits, Benefits Compensation, Best Deals/ Promotions,
Company Match, Employee Incentives, Generous Benefits Package,
Savings Plan..
Benefits: Health
(118)
Adoption Asst, Adoption Credit, Affordable Health Insurance, Amazing
Health Benefits, Amazing Health Insurance, Amazing- Healthcare,
Awesome Insurance, Backup Childcare Benefit, Benefits Great Health,
Benefits. Medical Benefits, Best Insurance, Blue Cross Health, Dental
Benefit, Dental Benefits, Dental Insurance, Excellent Health Insurance,
Excellent Health Insurance/benefits, Excellent Healthcare Coverage,
Excellent Insurance Coverage, Excellent Medical Benifits, Fairly Good
Health, Good Health, Good Health Benefits, Good Health Insurance, Good
Healthcare Benefits, Good Insurance Benefits, Good Medical Benefits,
Good Medical Insurance, Great Health, Great Health Benefits, -great
Health Benefits, Great Health Benifits, Great Health Care, Great Health
Coverage, Great Health Insurance, Great Healthcare, Great Healthcare
Benefits, Great Medical Benefits, Great Medical Benifits, Great
Medical/dental Coverage, Benefits: Health, Health Benefits., Health
Benefits.the, Health Care, Health Care Benefits, Health Care Benifits,
Health Care Coverage, Health Care Premiums, Health Coverage, Health
Ins, Health Insurance, Health Insurance Benefits, Health Insurance Prices,
Health Plan, Health Plans, Health/life/dental Insurance, Health/pregnancy
Benefits, Healthcare Benefits, Healthcare Providers, Healthy Promotion
Path, Healthy Sales Enviroment, Healthy Work Environment, Incredible
Health Benefits, Medical Benefits, Medical Insurance, On-site Health
Center, Retail. Health Benefits, Vision Health Insurance.
Customrer Base
(6)
Enterprise Customers, External Customers, Great Customer, Great
Customer Base, Great Customer Clientele, Great Customers.
Diversity (8)
Celebrates Diversity, Diverse Employees, Diverse Group, Employee
Individuality, Female Friendly Environment, Progressive Company, Values
Diversity.
Employee
Recognition (6)
Employee Recognition Programs, Great Employee Recognition, Great
Recognition, Great Recognition Prizes, Great Recognition Programs, Job.
Recognition.
Employee Tools
& Methods (3)
Good Sales Tools, Great Sales Tactics, Great Sales Tools.

33. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE
Growth
Environment (33)
Constant Company Growth, Constant Evolution, Constantly Evolving
Technology, Extremely Stable Company, Fosters Growth, Good Growth,
Good Growth Potential, Good Growth Potentials, -great Growth
Opportunities, Great Growth Opportunity, Great Sales History, Growth,
Growth Opportunities, Growth Opportunity, Growth Potential, New
Growth Engines, Personal Growth, Profitable Company, Stable Growth,
Successful Company.
HR Function (1) Employee Friendly Hr.
Actual Salary, Added Bonus, Annual Bonus, Annual Bonus Payout, Annual
Bonuses, Annual Incentive, Annual Merit Increases, Annual Performance
Bonus, Annual Raises, Annual Sti Bonus, Awards, Awesome
Compensation, Awesome Compensation Package, Awesome Money
Potential, Awesome Pay, Awesome Paychecks, Awesome Salary, Base Pay,
Base Salary, Benefit Great Pay, Benefits Great Pay, Benefits.
Compensation, Benefits. Decent Salary, Benifits. Nice Salary, Best Pay,
Best Starting Salaries, Better Paying Jobs, Big Bonus, Big Bonuses, Big
Earning Potential, Bonus, Bonus Checks, Bonus Opportunities, Bonuses,
Cash … Bonuses, Cash Bonus, Checks Nice Bonuses, Company Good
Money, Comparable Pay, Comparable Paying Job, Comparatively Great
Pay, Compatible Salary, Compensation, Compensation Package,
Compensation Packages, Compensation Plan, Compensation Structure,
Compensations, Competitive Comp, Competitive Hourly Pay, Competitive
Hourly Wage, Competitive Incentives, Competitive Pay, Competitive
Salaries, Competitive Salary, Competitive Salary Package, Competitive
Salary.. Company, Competitive Wages, Competitve Salary, Competive
Salary, Consistent Merit Increases, Consistent Paycheck, Decent Bonus,
Decent Bonuses, Decent Bonuses/profit Sharing, Decent Money, Decent
Pay, -decent Pay, Decent Pay 401k, Decent Pay Benefits, Decent Pay Scale,
Decent Salary, Decent Starting Pay, Decent Yearly Increases, Different
Bonuses, Easy Money, Entry Level Pay, Excellent Compensation, Excellent
Compensation Packages, Excellent Pay, Excellent Pay., Excellent Profit
Sharing, Excellent Salary, Excellent Salary Wages, Excellent Starting Pay,
Excellet Pay, Extra Bonus Money, Extra Bonuses, Extra Incentives Tons,
Extra Money, Extremely Good Pay, Extremely Great Pay, Fair
Compensation, Fair Pay, Fair Salary, Fantastic Pay, Flexible Scheduling.
Pay:
Commissions
Plan (45)
Best Commission, Commission, Commission Goals, Commission Pay,
Commission Structure, Commission. Great Incentives, Commission-based
Salary, Commissions, Company/ Commission Opportunity, Competitive
Commission, Decent Commission, Fair Commission Structure, Fair
Commissions, Generous Commission Structure, Good Commission, Good
Commission Check, Good Commission Structure, Good Sales Incentives,
Great Commision, Great Commision Payout, Great Commision Plan, Great
Commission, Great Commission Incentives, Great Commission Payouts,
Great Commission Structure, Great Commissions, Great Pay Commission,
Great Sales Commissions, Great Sales Incentives, Higher Pay Cap, Hourly +
Commissions, Monthly Commission, Motivating Commission, Salary.
Commissions, Sales Commision.
Perks (144)
Amenities, Arcade Cabinet, Available.generous Employee Discount,
Benefits Sweet Toys, Best Perk, Cafeteria, Cafeteria Food, Cell Phone
Discount, Cell Phone Discounts, Cellular Discounts, Company Perks,
Company Phone, Corporate Discounts, Discount, Discount Benefits,
Discount Perks, Discounted Cellphone, Discounts, Employee Discount,
Employee Discounts, Employee Perks, Employee Phone Program,
Employee Stock, Employer Discounts, Equipment Discounts, Excellent
Cafeteria, Excellent Cellphone Discount, Excellent Discount, Excellent
Employee Cell, Excellent Perks, Extra Perks, Family Discounts, Free
Company Phone, Free Phone Service, Free Service, Free Work Phone,
Fringe Benefits, Fully Serviced Café, Fun Incentives, Good Discount, Good
Discounts, Good Employee Discounts, Good Monthly Discount, Good Perk,
Good Perks, Great Discount, Great Discounts, Great Employee Discount,
Great Employee Discounts, Great Monthly Discount, Great Perk, Great
Perks, Great Perks Benefits, Great Phone Discount, Great Wireless Perks,
Hotel Discounts, Mobile Perks, Nice Discount, Nice Discounts, Nice Perks,
Obvious Great Discount, Perks, Phone Discounts, Phone Plan Discount,
Phone Plan Discounts, Phone Plans, Plan Discount, Plans Good Prices,
Restaurant Discounts, Service Discounts, Technology Perks.
Recruiting
Process (2)
Background Screening, Best Reception.
Sales Channels
Different Sales Channels.

34. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE
Pay & Bonus
(1058)
Actual Salary, Added Bonus, Annual Bonus, Annual Bonus Payout, Annual Bonuses, Annual Incentive, Annual Merit
Increases, Annual Performance Bonus, Annual Raises, Annual Sti Bonus, Awards, Awesome Compensation, Awesome
Compensation Package, Awesome Money Potential, Awesome Pay, Awesome Paychecks, Awesome Salary, Base Pay,
Base Salary, Benefit Great Pay, Benefits Great Pay, Benefits. Compensation, Benefits. Decent Salary, Benifits. Nice Salary,
Best Pay, Best Starting Salaries, Better Paying Jobs, Big Bonus, Big Bonuses, Big Earning Potential, Bonus, Bonus Checks,
Bonus Opportunities, Bonuses, Cash … Bonuses, Cash Bonus, Checks Nice Bonuses, Company Good Money, Comparable
Pay, Comparable Paying Job, Comparatively Great Pay, Compatible Salary, Compensation, Compensation Package,
Compensation Packages, Compensation Plan, Compensation Structure, Compensations, Competitive Comp, Competitive
Hourly Pay, Competitive Hourly Wage, Competitive Incentives, Competitive Pay, Competitive Salaries, Competitive
Salary, Competitive Salary Package, Competitive Salary.. Company, Competitive Wages, Competitve Salary, Competive
Salary, Consistent Merit Increases, Consistent Paycheck, Decent Bonus, Decent Bonuses, Decent Bonuses/profit Sharing,
Decent Money, Decent Pay, -decent Pay, Decent Pay 401k, Decent Pay Benefits, Decent Pay Scale, Decent Salary, Decent
Starting Pay, Decent Yearly Increases, Different Bonuses, Easy Money, Entry Level Pay, Excellent Compensation, Excellent
Compensation Packages, Excellent Pay, Excellent Pay., Excellent Profit Sharing, Excellent Salary, Excellent Salary Wages,
Excellent Starting Pay, Excellet Pay, Extra Bonus Money, Extra Bonuses, Extra Incentives Tons, Extra Money, Extremely
Good Pay, Extremely Great Pay, Fair Compensation, Fair Pay, Fair Salary, Fantastic Pay, Flexible Scheduling. Pay,
Generous Bonus, Generous Pay, Generous Salary, Good Base Pay, Good Bonus, Good Bonus Structure, Good Bonuses,
Good Compensation, Good Compensation Package, Good Compensations, Good Competition Rewards, Good Earnings,
Good Hourly Pay, Good Incentives, Good Money, Good Money..pay, Good Pay, -good Pay, Good Pay., Good Potential
Money, Good Salary, Good Salary Pay, Good Starting Pay, Good Yearly Bonus, Great Base Pay, Great Bonus, Great Bonus
Incentive, Great Bonus Program, Great Bonus Structure, Great Bonuses, Great Compensation, Great Compensation
Package, Great Compensation Packages, Great Competitive Salary, Great Incentive Packages, Great Incentives, Great
Money, Great Money-great Hours-you, Great Pay, -great Pay Benefits, Great Pay Incentives, Great Pay Rewarding, Great
Pay Scale, Great Pay Structure, Great Potential Pay, Great Salary, Great Salary Base, Great Starting Pay, Great Yearly
Bonus, Healthy Yearly Bonus, High Bonus Check, High Pay, High Pay Opportunites, High Pay Potential, Higher Income,
Higher Pay, Higher Payed Positions, Holiday Pay, Hourly Pay, Hourly Salary, Incentive, Incentive Package, Incentives,
Increase, Industry Pay, Industry-leading Pay, Long Term Incentives, Lucrative Pay, Major Money, Market Fair Salary,
Maximum Pay Benifits, Merit Increase, Merit Increases, Monetary Incentives, Money, Money Gift Incentives, Nice Annual
Bonus, Nice Bonus, Nice Bonuses, Nice Incentives, Nice Pay, Nice Paycheck, Nice Salary Structure, Nice Second Bonus, Ok
Money, Ok Pay, Overall Compensation Package, Pay, Pay Good Benefits, Pay Good Bonus, Pay Good Start, Pay Great
Benefits, Pay Scale, Pay., Pay/benefits Flexible Scheduling, Paymaster, Payout, Performance Bonuses, Performance-based
Incentives, Pretty Competitive Salary, Pretty Good Compensation, Pretty Good Money, Pretty Good Pay, Profit-sharing
Bonus, Quaterly Bonuses, Reasonable Bonus Structure, Reasonable Pay, Reliable Paychecks, Salary, Salary + Bonus, Short
Term Incentives, Small Bonus, Solid Base Salary, Solid Pay, Sti Annual Bonus, Sti Bonus, Stock Bonuses, Stock Payout,
Strong Base Pay, Tier Pay, Total Salary Rewards, Unmatched Pay, Wages, Wages Tops, Wonderful Bonus Trips, Work
Incentives, Yearly Bonus, -yearly Bonus, Yearly Bonus Incentives, Yearly Bonus Potential, Yearly Bonus/profit Sharing,
Yearly Bonuses, Yearly Company Bonuses, Yearly Merit Bonus, Yearly Merit Increase, Yearly Merit Increases, Yearly
Raises, Yearly Salary Increase, Yrly Bonus.
Growth Environment
(33)
Constant Company Growth, Constant Evolution,
Constantly Evolving Technology, Extremely
Stable Company, Fosters Growth, Good Growth,
Good Growth Potential, Good Growth Potentials,
-great Growth Opportunities, Great Growth
Opportunity, Great Sales History, Growth,
Growth Opportunities, Growth Opportunity,
Growth Potential, New Growth Engines, Personal
Growth, Profitable Company, Stable Growth,
Successful Company.
HR Function (1) Employee Friendly Hr.
Pay: Commissions
Plan (45)
Best Commission, Commission, Commission
Goals, Commission Pay, Commission Structure,
Commission. Great Incentives, Commission-
based Salary, Commissions, Company/
Commission Opportunity, Competitive
Commission, Decent Commission, Fair
Commission Structure, Fair Commissions,
Generous Commission Structure, Good
Commission, Good Commission Check, Good
Commission Structure, Good Sales Incentives,
Great Commision, Great Commision Payout,
Great Commision Plan, Great Commission, Great
Commission Incentives, Great Commission
Payouts, Great Commission Structure, Great
Commissions, Great Pay Commission, Great
Sales Commissions, Great Sales Incentives,
Higher Pay Cap, Hourly + Commissions, Monthly
Commission, Motivating Commission, Salary.
Commissions, Sales Commision.

35. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE
Perks (144)
Amenities, Arcade Cabinet, Available.generous Employee Discount, Benefits Sweet
Toys, Best Perk, Cafeteria, Cafeteria Food, Cell Phone Discount, Cell Phone Discounts,
Cellular Discounts, Company Perks, Company Phone, Corporate Discounts, Discount,
Discount Benefits, Discount Perks, Discounted Cellphone, Discounts, Employee
Discount, Employee Discounts, Employee Perks, Employee Phone Program,
Employee Stock, Employer Discounts, Equipment Discounts, Excellent Cafeteria,
Excellent Cellphone Discount, Excellent Discount, Excellent Employee Cell, Excellent
Perks, Extra Perks, Family Discounts, Free Company Phone, Free Phone Service, Free
Service, Free Work Phone, Fringe Benefits, Fully Serviced Café, Fun Incentives, Good
Discount, Good Discounts, Good Employee Discounts, Good Monthly Discount, Good
Perk, Good Perks, Great Discount, Great Discounts, Great Employee Discount, Great
Employee Discounts, Great Monthly Discount, Great Perk, Great Perks, Great Perks
Benefits, Great Phone Discount, Great Wireless Perks, Hotel Discounts, Mobile Perks,
Nice Discount, Nice Discounts, Nice Perks, Obvious Great Discount, Perks, Phone
Discounts, Phone Plan Discount, Phone Plan Discounts, Phone Plans, Plan Discount,
Plans Good Prices, Restaurant Discounts, Service Discounts, Technology Perks.
Recruiting
Process (2)
Background Screening, Best Reception.
Sales
Channels (1)
Different Sales Channels.
Sales Roles
(1)
Future Sales Positions.
Sales Team
(1)
Acheivable Bonus Structures.
Training &
Development
(123)
Additional Training Opportunities, Affordable Personal Training, Amazing
Training, Amazing Training Program, Amazing Training Programs,
Awesome Training, Best Employee Training, Best In-class Training, Best
Sales Training, Best Training Programs, Class Training, Company Training
Opportunities, Continual Training, Continuous Job Training, Continuous
Training, Decent Training, Developmental Training, Effective Training,
Excellent Leaning Resources, Excellent Training, Excellent Training
Opportunities, Excellent Training Opportunity, Excellent Training Program,
Excellent Training Programs, Extensive Training, Extensive Training
Program, Fantastic Training, Fantastic Training Department, Free Personal
Training, Good Developement Center, Good Initial Training, Good Learning
Experince, Good Online Trainings, Good Sales Training, Good Trainers,
Good Training, Good Training Opportunies, Good Training Process, Good
Training Program, Good Training Programs, Good Training Staff, Great
Development Plan, Great Development Programs, Great Engineering
Development, -great Initial Trainining, Great Introductory/initial Training,
Great Trainers, Great Training, Great Training Opportunities, Great
Training Program, Great Training Programs, Great Training Resources,
Great Trainings, Initial Store Training, Initial Training, Job Training,
Leadership Development Program, Leadership Development Training,
Management Training, Nest Training Programs, New Hire Training, Nice
Training, Notch Training, Notch Training Program, Outstanding Sales
Training, Outstanding Training, Outstanding Training Program, Product
Knowledge Training, Product Training, Quality Training Program,
Remarkable Training, Sales Training, Solid Training, Stay Past Training,
Sufficient Training, Superb Ongoing Training, Terrific Training, Thorough
Training, Trainers, Training, Training Department, Training Especially
Leadership, Training Opportunities, Training Perks, Training Process,
World Class Training.

36. KEYWORD MAPPED TO EMPLOYEE EXPERIENCE
Vacation/Wor
k-Life
Balance (171)
Ample Vacation, Decent Pto, Decent Time-off, Decent Vacation, Decent Vacation
Package, Decent Vacation Policy, Decent Vacation Time, Decent Work Life, Decent
Work/life Balance, Definite Full Time, Excellent Work/life Balance, Exceptional Time,
Fair Vacation Time, Fair Work/life Balance, Flex Time, Flexable Time, Flexable Work
Schedule, Flexibility Manage Work, Flexible Time, Flexible Work, Flexible Work
Environment, Flexible Work Location, Flexible Work Schedule, Flexible Work
Schedules, Flexible Working Schedule, Generous Time, Good Life/work Balance,
Good Vacation, Good Work Life, Good Work-life Balance, -good Work-life Balance,
Great Paid Time, Great Pto, Great Vacation, -great Vacation/401k, -great
Vacation/personal/sick Time, Great Work/life Balance, Great Work-life Balance,
Home Work Balance, Jobs. Good Vacation, Life Balance, Life Balance Lifestyle, Nice
Vacation Option, Okay. Pto, Outstanding Work/life Balance, Paid Time, Paid Vacation
Time, Person Time/ Vacation, Personal Time, Personal Times, Project Timelines, Pto,
Quick Promotion Time, Substantial Paid Time, Time, Time Employee, Vacation,
Vacation/work-life Balance, Vacation Rewarding Career, Vacation Time, Vacation
Time Allotment, Vacation/ Time, Vacation/personal/sick Time, Work Life Balance,
Work/life Balance, Work/life Balance Options, Work/personal Life Balance, Work-life
Balance.
Work
Schedule/Flex
Schedule (44)
Different Schedule Opitons, Flex Scheduling, Flexible Schedule, Flexible Schedules,
Flexible Scheduling, Flexible Scheduling Options, Great Schedule, Great Scheduling,
Night Schedules, Regular Schedule, Schedule, Schedule Flexibility, School Schedule,
Somewhat Flexible Scheduling, Weekly Schedule.

37. KEYWORD MAPPED TO THE WORKFORCE ENGAGEMENT (765)
Brand
Enthusiasm (203)
Amazing Company, Best Carrier, Best Cellular Provider, Best Companies, Best Company, Best
Fortune Companies, Best Wireless Carrier, Best Wireless Companies, Best Wireless Company,
Brand Name Fortune, Brand Recognition, Company, Company Credo, Company., Companys,
Excellent Company, Excellent Opportunity, Excellent Place, Exciting Company, Fantastic
Company, Foward Thinking Company, Genuinely Good Company, Good Company, Good Name
Recognition, Great Company, Great Company Love, Great Company Period., Great Company.,
Great Reputable Company.take, Great Strong Company, Great Technology Company, Great
Wonderful Company, Greatest Company, Healthy Company, Incredible Company, Innovation
Company, Innovative Company, Nice Company, Overall Exciting Company, Overall Great
Company, Premium Company, Reputable Company, Rewarding Company, Services. Best Cell,
Solid Brand Perception, Solid Company, Solid Strong Company, Stable Company, Strong Brand,
Strong Company, Strongest Brand, Wonderful Company, World Class Company.
Charitable
Contributions (4)
Charitable Contributions, Charitable Donations, Charities Base, Community Involvement.
Colleagues (243)
Amazing Co-workers, Amazing Culture, Amazing People, Amazing Staff, Awesome Coworkers,
Awesome Co-workers, Awesome People, Awesome Work Culture, Benefits Culture, Benefits
Nice People, Benefits. Team Building, Benefits. Top Notch, Benefits.. Awesome People, Best
Friends, Best Minds, Best Network, Bright Individuals, Brilliant Coworkers, Co Workers,
Colleagues, Cool Employees, Cool People, Courteous Employees, Coworkers, Co-workers,
Dedicated People, Employee Base, Employees, Employees Family, Enjoyable People,
Entertaining Co-workers, Excellent Coworkers, Excellent Co-workers, Excellent Teams,
Exceptional Co Workers, Expert Co-workers, Fabulous Network, Fantastic Co-workers,
Fantastic People, Friendly Co Workers, Friendly Coworkers, Friendly Co-workers, Friendly
People, Friendly Staff, Friendly Team, Fun Co-workers, Fun People, Fun Work Team, Generous.
Co-workers, Good Coworkers, Good Friends, Good People, Good/friendly/dynamic
Teammates, Great Co Workers, Great Coworkers, Great Co-workers, Great Friends, Great
Friendships, Great People, -great People, Great People. Room, Great Sales People, Helpful Co-
workers, Highly Intelligent People, Highly Motivated Sales, Important People, Intelligent Co-
workers, Interesting People, Knowledgeable People, Long Lasting Friendships, Loved Co
Workers, Management Friendly Coworkers, New People, Nice Coe Workers, Nice Coworkers,
Nice People, Optimistic People, Peer-level Co-workers, People, People Friends Money, People.
Money, Reasonable People, Right People, Sales Employees, Scares Lazy People, Smart
Coworkers, Smart People, Supportive People, Truly Dedicated People, Wonderful People,
Workers, Young Co Workers, Young Environment, Young People, Young Person.
Company
Culture (41)
Business Culture, Company Culture, Corporate Culture, Culture
Change, Culture Great Techonolgy, Decent Culture, Diverse
Culture, Excellent Culture, Fantastic Culture, Friendly Corporate
Culture, Fun Culture, Good Company Culture, Good Culture,
Good Work Culture, Great Company Culture, Great Corporate
Culture, Great Culture, -great Culture, Great Family Culture,
Outstanding Culture, Overall Culture, Performance Based
Culture, Strong Culture, Strong Team Culture, Team Culture,
Traditional Company Culture, Work Culture, World Class Culture.
Company
Policies (1)
Company Policies.
Company
Values (9)
Company Values, Decent Corporate Values, Good Ethics, Good
Values, Great Work Ethics, High Ethic Attitude, Strong Core
Value, Strong Values, Values.
Employee
Morale (6)
Employee Morale, Excellent Morale, Good Employee Morale,
Morale, Outstanding Company Morale.
Job
Satisfaction
(21)
Amazing Work, Awesome Job, Best Corporate Job, Best Job, Best
Retail Job, Career, Comfortable Lifestyle, Comfortable Work,
Constant Motivation, Employee Satisfaction, Excellent Entry
Level, Excellent Job Security, Fair Company, Family Oriented
Company, Fun Loving Work, Fun Work, Good Moral, Good Sales
Job, Great Sales Job, Sales Role.
Leadership
(15)
District Leadership Team, Excellent Management Team, Friendly
Upper Leadership, Good Ongoing Leadership, Great Leadership,
Great Leadership Programs, Great Leadership Team, Leadership,
Leadership Values Employees, Leadership. Good Growth, Sales
Management.
Mid Level
Management
(9)
Amazing Boss, Amazing Supervisor, Approachable Management,
Assistant Managers, Awesome Management, Awesome
Managers, Bosses, Cool Managers, Local Leadership.

38. KEYWORD MAPPED TO THE WORKFORCE ENGAGEMENT (766)
Overall Company
(10)
Agile Company, Amazing Potential, Awesome Company, Benefits Great Company, Big Company Experience, Big Name
Company, Big Telecom Company.
Work
Environment
(188)
Amazing Atmosphere, Amazing Work Environment, Atmosphere, Awesome Atmosphere, Awesome Environment,
Awesome Place, Awesome Work Environment, Benefits. Fun Environment, Benefits. Supportive Culture, Casual
Atmosphere, Casual Attire, Casual Dress Code, Casual Wear, Challenging Environment, Challenging Work Environment,
Cheerful Working Environment, Clean Bathrooms, Clean Environment, Comfortable Work Environment, Cool Buildings,
Cool Environment, Decent Atmosphere, Dynamic Environment, Dynamic Work Environment, Enjoyable Atmosphere,
Enjoyable Environment, Enjoyable Work Place, Environment, Environment Fun Company, Environment.typical Call
Center, Excellent Safety Measures, Excellent Work Environment, Excellent Work Life, Family Environment, Fast Fun
Environment, Fast Paced Environment, Fast-paced Corporate Environment, Fast-paced Environment, Free Environment,
Friendly Atmosphere, Friendly Environment, Friendly Work, Friendly Work Environment, Friendly Work Place, Fun
Atmosphere, Fun Environment, Fun Retail Atmosphere, Fun Work Environment, Generally Positive Environment, Good
Atmosphere, Good Environment, Good Sales Environment, Good Team Environment, Good Work Environment, Good
Work Evironment, Good Work/life Balance, Good Working Conditions, Good Working Environment, Good Workplace,
Grear Atmosphere, Great Atmosphere, Great Environment, Great Support Environment, Great Team Atmosphere, Great
Team Environment, Great Work Enviroment, Great Work Environment, Great Working Atmosphere, Great Working
Environment, Great Worn Environment, Happy Work Environment, High Energy Environment, High Paced Environment,
High Speed Environment, Money Good Atmosphere, Nice Environment, Nice Working Atmosphere, Okay Environment,
Overall Environment, Paced Environment, Performance Atmosphere, Positive Environment, Professional Atmosphere,
Retail Environment, Sales Environment, Satisfying Work Environment, Social Atmosphere, Stable Work Environment,
Steady Work Environment, Team Atmosphere, Team Environment, Team Oriented Environment, Technology
Environment, Telesales Environment, Upbeat Atmosphere, Welcoming Environment, Wonderful Environment,
Wonderful Work Environment, Work Environment, Young Atmosphere.
Wireless Service
Offerings (15)
Cell Phone Plans, Cell Service, Great Cellular Service, Great Services, Monthly Phone Service, Monthly Service Plan, New
Evolving Services, Phone Service, Verizon Service, Verizon Wireless Service.

39. ABOUT TIRAN 39
Tiran is an industry veteran with a background in
Telecom, Media, Financial Services and Healthcare. He
launched a medical facility which became the largest
diagnostic testing facility in the Tri-State. After selling
the business to W.R. Grace, Tiran founded a marketing
and creative design agency named 6FootMedia. Tiran
has worked across industries in various operational
roles and has led large consulting and implementation
organizations at Ernst & Young and IBM.
Tiran has an MBA from Tel-Aviv University, B.Sc. In A.I.
and Computer Sciences and lives in NJ with his wife and
9 year old son in a mid-century modern home. He is
passionate about woodworking and design as much as
the analytics, operations and strategy of running a large
enterprise.
SLIDE:
www.tirandagan.com