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Think Like A 


growth hacker
What is a

growth hacker
      ?
Sean Ellis’ Definition

             http://startup-marketing.com/"

"
A growth hacker is a person whose true
north is growth.  Everything they do is
scrutinized by its potential impact on
scalable growth.  Is positioning important? 
Only if a case can be made that it is
important for driving sustainable growth
(FWIW, a case can generally be made)."
Growth Hacker is the new VP of Marketing

by Andrew Chen"
http://andrewchenblog.com/2012/04/27/how-to-be-a-growth-hacker-an-
airbnbcraigslist-case-study/

"
Growth hackers are a hybrid of marketer and coder, one
who looks at the traditional question of “How do I get
customers for my product?” and answers with A/B tests,
landing pages, viral factor, email deliverability, and Open
Graph. On top of this, they layer the discipline of direct
marketing, with its emphasis on quantitative measurement,
scenario modeling via spreadsheets, and a lot of database
queries. If a startup is pre-product/market fit, growth
hackers can make sure virality is embedded at the core of a
product. After product/market fit, they can help run up the
score on what’s already working."


"
“The fastest way to spread your
product is by distributing it on a
platform using APIs, not MBAs.” 

                 - Andrew Chen"
Viral   Growth
Sustainable Growth
Viral Coefficient	
  
Viral Coefficient = # of Invites * Conversion %


      1 = 10 * 10%
                     "
   "    "    "	
  
                     	
  
                     	
  
Simple Viral Growth K=1




Lessons	
  Learned	
  –	
  Viral	
  Marke0ng	
  by	
  David	
  Skok	
  
h8p://www.forentrepreneurs.com/lessons-­‐learnt-­‐viral-­‐marke0ng/	
  
Simple Viral Growth K = 2




Lessons	
  Learned	
  –	
  Viral	
  Marke0ng	
  by	
  David	
  Skok	
  
h8p://www.forentrepreneurs.com/lessons-­‐learnt-­‐viral-­‐marke0ng/	
  
Viral Cycle Time




•  Lessons	
  Learned	
  –	
  Viral	
  Marke0ng	
  by	
  David	
  Skok	
  
•  h8p://www.forentrepreneurs.com/lessons-­‐
   learnt-­‐viral-­‐marke0ng/	
  
If Viral Coefficient < 1
             	
  

NOT True Viral Growth
             	
  
If Viral Coefficient < 1
YOU Must retain active users
Analytics
• Daily Active Users
• Monthly Active Users
Sustainability
Viral Loop
Viral	
  Growth	
  =	
  Customers are Free


Viral	
  Loop	
  =	
  Customers at a discount
The 4 Ways Customers Drive
        Sustainable Growth	
  
                 	
  



1. Word of Mouth
2. A Side Effect of Using the Product
3. Paid Advertising
4. Repeat Use
1. Word of Mouth
–	
  When	
  people	
  love	
  your	
  product,	
  they’ll	
  tell	
  
other	
  people	
  about	
  it.	
  Great	
  word	
  of	
  mouth	
  is	
  
oIen	
  the	
  Holy	
  Grail	
  of	
  adver0sing.	
  It’s	
  cheap,	
  
incredibly	
  effec0ve,	
  but	
  also	
  difficult	
  to	
  build	
  
deliberately.	
  

	
  
	
  
why people share
The	
  following	
  is	
  roughly	
  adapted	
  from	
  Dr.	
  Robert	
  Cialdini’s	
  “6	
  Principles	
  of	
  
Persuasion”	
  
Prestige -­‐	
  I	
  will	
  be	
  viewed	
  as	
  important	
  because	
  I	
  
am	
  associated	
  with	
  an	
  important	
  brand.	
  
	
  	
  
Authority -­‐	
  people	
  will	
  look	
  up	
  to	
  me	
  because	
  I	
  
know	
  about	
  things	
  first.	
  
	
  	
  
Likable -­‐	
  people	
  will	
  like	
  me	
  because	
  I	
  share	
  
things	
  that	
  make	
  their	
  life	
  be8er.	
  
Consistency -­‐	
  I	
  liked	
  it	
  before	
  so	
  I	
  need	
  to	
  
con0nue	
  to	
  like	
  it	
  or	
  I	
  will	
  be	
  in	
  conflict	
  with	
  
myself.	
  
	
  	
  
Social Proof -­‐	
  Everyone	
  else	
  likes	
  it,	
  so	
  I	
  do	
  too.	
  
(Social	
  proof)	
  
	
  
Scarcity	
  -­‐	
  Purchase	
  if	
  quan00es	
  are	
  perceived	
  to	
  
be	
  scarce	
  
	
  
	
  
Influence:	
  The	
  Psychology	
  of	
  Persuasion	
  (Collins	
  Business	
  Essen9als)	
  
by	
  Robert	
  B.	
  Cialdini	
  
h8p://www.squeezedbooks.com/ar0cles/influence-­‐the-­‐psychology-­‐of-­‐persuasion-­‐(collins-­‐business-­‐essen0als).html	
  
	
  
	
  
Social Design	
  
                      https://developers.facebook.com/socialdesign/




Social	
  Design	
  is	
  a	
  way	
  of	
  thinking	
  about	
  product	
  
design	
  that	
  puts	
  social	
  experiences	
  at	
  the	
  core.	
  
Create	
  these	
  social	
  experiences	
  with	
  the	
  
features	
  available	
  on	
  Facebook	
  Pla_orm.	
  
2. A Side Effect of Using the Product
–	
  Many	
  products	
  adver0se	
  themselves.	
  iPhones,	
  
Coach	
  purses,	
  and	
  Gmail	
  are	
  great	
  examples.	
  
Simply	
  by	
  using	
  a	
  product,	
  a	
  customer	
  adver0ses	
  
your	
  product	
  to	
  people	
  around	
  them.	
  
h8ps://developers.facebook.com/docs/opengraph/	
  
h8ps://developers.facebook.com/docs/bestprac0ces/	
  
3. Paid Advertising
–	
  This	
  is	
  what	
  most	
  businesses	
  rely	
  on.	
  As	
  long	
  
as	
  you’re	
  able	
  to	
  keep	
  the	
  cost	
  of	
  adver0sing	
  
below	
  your	
  marginal	
  revenue	
  from	
  the	
  
campaign,	
  you’ll	
  do	
  just	
  fine.	
  Businesses	
  run	
  into	
  
problems	
  when	
  they	
  don’t	
  keep	
  adver0sing	
  
costs	
  under	
  control.	
  To	
  help	
  you	
  do	
  this,	
  make	
  
sure	
  you’ve	
  built	
  a	
  system	
  that	
  can	
  track	
  the	
  
effec0veness	
  of	
  the	
  ads	
  (Google	
  Analy0cs,	
  
coupon	
  codes,	
  etc).	
  	
  
4. Repeat Use
–	
  Many	
  products	
  need	
  to	
  be	
  bought	
  repeatedly	
  
in	
  order	
  to	
  con0nue	
  to	
  use	
  them.	
  Magazine	
  
subscrip0ons,	
  supplements,	
  Ne_lix,	
  and	
  web	
  
hos0ng	
  are	
  all	
  examples	
  of	
  this.	
  When	
  you	
  have	
  
a	
  product	
  that	
  requires	
  repeated	
  purchases,	
  you	
  
only	
  have	
  to	
  obtain	
  a	
  small	
  number	
  of	
  new	
  
customers	
  to	
  keep	
  growing.	
  
Repeat Use
•  Be Awesome
•  Invested in the product
Facebook, LinkedIn, Dating Sites,
Luminosity, Pandora"
•  Reminder/Re-engage
Social Media, Email Marketing, Push
Notification"
Think Like A 


growth hacker
•  Always think about growth

•  Look at all communication platforms as a tool

•  Learn from others (ventures and disciplines)
TimHomuth@gmail.com
linkedin.com/in/TimHomuth
facebook.com/TimHomuth
twitter.com/TimHomuth

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Think Like A Growth Hacker

  • 1. Think Like A 
 growth hacker
  • 2. What is a growth hacker ?
  • 3. Sean Ellis’ Definition
 http://startup-marketing.com/" " A growth hacker is a person whose true north is growth.  Everything they do is scrutinized by its potential impact on scalable growth.  Is positioning important?  Only if a case can be made that it is important for driving sustainable growth (FWIW, a case can generally be made)."
  • 4. Growth Hacker is the new VP of Marketing
 by Andrew Chen" http://andrewchenblog.com/2012/04/27/how-to-be-a-growth-hacker-an- airbnbcraigslist-case-study/
 " Growth hackers are a hybrid of marketer and coder, one who looks at the traditional question of “How do I get customers for my product?” and answers with A/B tests, landing pages, viral factor, email deliverability, and Open Graph. On top of this, they layer the discipline of direct marketing, with its emphasis on quantitative measurement, scenario modeling via spreadsheets, and a lot of database queries. If a startup is pre-product/market fit, growth hackers can make sure virality is embedded at the core of a product. After product/market fit, they can help run up the score on what’s already working." 
 "
  • 5. “The fastest way to spread your product is by distributing it on a platform using APIs, not MBAs.” 
 - Andrew Chen"
  • 6.
  • 7. Viral Growth Sustainable Growth
  • 8. Viral Coefficient   Viral Coefficient = # of Invites * Conversion % 1 = 10 * 10% " " " "      
  • 9. Simple Viral Growth K=1 Lessons  Learned  –  Viral  Marke0ng  by  David  Skok   h8p://www.forentrepreneurs.com/lessons-­‐learnt-­‐viral-­‐marke0ng/  
  • 10. Simple Viral Growth K = 2 Lessons  Learned  –  Viral  Marke0ng  by  David  Skok   h8p://www.forentrepreneurs.com/lessons-­‐learnt-­‐viral-­‐marke0ng/  
  • 11. Viral Cycle Time •  Lessons  Learned  –  Viral  Marke0ng  by  David  Skok   •  h8p://www.forentrepreneurs.com/lessons-­‐ learnt-­‐viral-­‐marke0ng/  
  • 12. If Viral Coefficient < 1   NOT True Viral Growth  
  • 13. If Viral Coefficient < 1 YOU Must retain active users
  • 17. Viral  Growth  =  Customers are Free Viral  Loop  =  Customers at a discount
  • 18. The 4 Ways Customers Drive Sustainable Growth     1. Word of Mouth 2. A Side Effect of Using the Product 3. Paid Advertising 4. Repeat Use
  • 19. 1. Word of Mouth –  When  people  love  your  product,  they’ll  tell   other  people  about  it.  Great  word  of  mouth  is   oIen  the  Holy  Grail  of  adver0sing.  It’s  cheap,   incredibly  effec0ve,  but  also  difficult  to  build   deliberately.      
  • 20. why people share The  following  is  roughly  adapted  from  Dr.  Robert  Cialdini’s  “6  Principles  of   Persuasion”   Prestige -­‐  I  will  be  viewed  as  important  because  I   am  associated  with  an  important  brand.       Authority -­‐  people  will  look  up  to  me  because  I   know  about  things  first.       Likable -­‐  people  will  like  me  because  I  share   things  that  make  their  life  be8er.  
  • 21. Consistency -­‐  I  liked  it  before  so  I  need  to   con0nue  to  like  it  or  I  will  be  in  conflict  with   myself.       Social Proof -­‐  Everyone  else  likes  it,  so  I  do  too.   (Social  proof)     Scarcity  -­‐  Purchase  if  quan00es  are  perceived  to   be  scarce       Influence:  The  Psychology  of  Persuasion  (Collins  Business  Essen9als)   by  Robert  B.  Cialdini   h8p://www.squeezedbooks.com/ar0cles/influence-­‐the-­‐psychology-­‐of-­‐persuasion-­‐(collins-­‐business-­‐essen0als).html      
  • 22. Social Design   https://developers.facebook.com/socialdesign/ Social  Design  is  a  way  of  thinking  about  product   design  that  puts  social  experiences  at  the  core.   Create  these  social  experiences  with  the   features  available  on  Facebook  Pla_orm.  
  • 23.
  • 24.
  • 25. 2. A Side Effect of Using the Product –  Many  products  adver0se  themselves.  iPhones,   Coach  purses,  and  Gmail  are  great  examples.   Simply  by  using  a  product,  a  customer  adver0ses   your  product  to  people  around  them.  
  • 26.
  • 28. 3. Paid Advertising –  This  is  what  most  businesses  rely  on.  As  long   as  you’re  able  to  keep  the  cost  of  adver0sing   below  your  marginal  revenue  from  the   campaign,  you’ll  do  just  fine.  Businesses  run  into   problems  when  they  don’t  keep  adver0sing   costs  under  control.  To  help  you  do  this,  make   sure  you’ve  built  a  system  that  can  track  the   effec0veness  of  the  ads  (Google  Analy0cs,   coupon  codes,  etc).    
  • 29. 4. Repeat Use –  Many  products  need  to  be  bought  repeatedly   in  order  to  con0nue  to  use  them.  Magazine   subscrip0ons,  supplements,  Ne_lix,  and  web   hos0ng  are  all  examples  of  this.  When  you  have   a  product  that  requires  repeated  purchases,  you   only  have  to  obtain  a  small  number  of  new   customers  to  keep  growing.  
  • 30. Repeat Use •  Be Awesome •  Invested in the product Facebook, LinkedIn, Dating Sites, Luminosity, Pandora" •  Reminder/Re-engage Social Media, Email Marketing, Push Notification"
  • 31. Think Like A 
 growth hacker •  Always think about growth •  Look at all communication platforms as a tool •  Learn from others (ventures and disciplines)