1. TIGRESS SMITH, MSHRM
1017 Overlook Park Lane  Lawrenceville, GA 30043  tigress.smith@hotmail.com
 http://www.linkedin.com/in/tigresssmith  (C) 334.750.5583
HUMAN RESOURCE
Self-motivated, innovative Human Resource professional with diverse credentials which combine solid, tactical leadership and
customer service expertise with a strong business background, an ability to work collaboratively, and a commitment to achieving
corporate goals. Proven ability in client relationship-building & management, execution of recruitment and training operations
and project performance.
Strength: Delivering the highest possible ROI through: Innovation, Taking Initiative, Adaptability, Passion for HR, Efficiency
& A "can-do" positive attitude!
 Orientation & On - Boarding  Microsoft Office Solutions Training & Development  Recruitment & Placement
 Relationship-Building  Talent Sourcing  Research  Project Management
 Analysis & Problem Solving  Leadership/Team Building  Strategic Business Concepts  EEO/FMLA/FLSA
VALUE TO ORGANIZATION
U.S. SECURITY ASSOCIATES (Corporate Headquarters) Roswell, GA 2008-Current
Employment Audit Specialist
Monitored and advised training requirements and status of security guards training, work status eligibility, employee relations
policies, and federal and state required documentation for the country’s fourth largest security firm, and the second largest U.S.-
owned security guard provider with operations to 130 cities in 45 states, and employing over 28,000 people.
AACCCCOOMMPPLLIISSHHMMEENNTTSS
 Administered training and resolution to 130+ security guard branches on proper I-9 compliance and auditing
procedures that resulted in a 20% reduction of human errors completed on I-9 documentation.
 Collaborated with general counsel, compliance manager, and security guard branch personnel to ensured
proper open lines of communication in addressing a myriad of problems and issues requiring immediate attention
and resolution.
 Researched, compiled, and authored summations of state regulations and law statues concerning guard
licensing and employment background requirements for approximately 32 security guard licensing states that aided
in the reinforcement of company standards for employment background and licensing processes.
 Simplified and improved the efficiency of newly required training certifications through one on one trainings via
telephone conference and written instructional guides with branch personnel for implementation.
 Identified counterfeit work authorization supporting documents (Social Security Cards & work authorization
documentation) that reduced the hiring of unidentified and unauthorized workers by 10%.
 Training Skills & Knowledge: Designed instructional materials and facilitated presentations.
Demonstrated knowledge of the training process, needs assessment, job analysis, instructional
development process (ADDIE), and adult learning.
HORIZON STAFFING, Suwanee, GA 2007 - 2008
Staffing Coordinator (Company Downsize)
Full cycle recruitment practices. Oversee the daily operations of recruiting, staffing, payroll, employee relations, and client relations.
Sourced, screened, interviewed, and hired candidates for temporary and permanent positions in the areas of administrative,
manufacturing, warehousing, and human resource related services to companies in the Atlanta and surrounding areas.
AACCCCOOMMPPLLIISSHHMMEENNTTSS
 Supervised a 3 month tax seasonal project sponsored by Bank of America for the Internal Revenue Service
(IRS) that increased branch revenue approximately $7,500 dollars. Recruited, screened, interviewed & hired 45+
applicants.
 Streamlined recruitment operations that reduced costs associated with advertising, while enhancing company
profile as staffing coordinator through redesigned modern marketing techniques that increased selection of qualified
applicants by 40%.
 Increased inflow of branch traffic from an average of 10 applicants a day to 25 applicants a day.
 Improved compliance in areas involving drug screens, employment verification checks and I-9 audits of

2. employee personnel records; saving the organization between $200 to $11,000 thousand in potential penalties per
violation.
 Revitalized online job postings for hourly and salaried positions that defined position competencies and
illustrated company branding.
 Edited and reformatted resumes as necessary, adding relevant keywords increasing candidate match with client
positions.
 Coordinated and delivered employee integration/on boarding and strengthen employee relations with newly
hired employees.
 Essential Permanent Positions Placed:
 6 Customer Service Representatives (Call Center) – Placed for temporary assignment. 2 Customer
Service Reps hired permanently.
 1 Inventory Specialist (Major auto dealership) – Initial temporary assignment.
VERIZON WIRELESS, Gainesville, GA 2006 - 2007
Sales Representative
Accountable for utilizing advanced business selling techniques to increase subscriber growth, data penetration and revenue targets
as well as ensuring high quality customer relations and retention within store operations. Known for people skills, understanding of
the telecommunications industry, sales process, and prompt attention to customer service.
AACCCCOOMMPPLLIISSHHMMEENNTTSS
 Achieved 120% quota on newly acquired and existing services related to wireless voice/data/broadband
products and services during tenure; through exceptional customer service.
 Generated $200 - $400 hundred in small business sales monthly; leading my predecessors.
 Assisted customer service representatives in reconciling customer billing issues and complaints.
AT&T MOBILITY, Atlanta, GA 2006
Corporate Account Executive I-- College Hire Business Sales Leadership Development Program
(LDP)
Top-Notch comprehensive leadership development college-hire program designed by AT&T Inc. that is concentrated on cultivating
technical, analytical, sales, executive presentation, leadership, and professional skills.
AACCCCOOMMPPLLIISSHHMMEENNTTSS
 Negotiated, managed, and optimized new and existing revenue with approximately 7 mid-levels to large Fortune
500 accounts; Generated approximately $35,000 thousand in sales.
 Generated sales leads through research of industry specific needs and analysis of sales data to develop
tailored wireless solutions.
 Educated, trained, and mentored new hires on company technical systems and objectives of strategic solution
selling and development and customer service function.
EDUCATION & AFFILIATIONS
Troy University, Troy, AL (ACBSP & SACS Accredited)
Master of Science, Human Resource Management
Graduated - June 2010
Cumulative GPA: 3.7/4.0
***Delta Mu Delta (ΔΜΔ) Business Honor Society – Zeta Omicron Chapter--Induction May 2010
Auburn University Montgomery, Montgomery, AL (AACSB & SACS Accredited)
Bachelor of Science, Business Administration, Marketing
Graduated - December 2005
WorldAtWork (Compensation & Benefits) Member 2010
Society for Human Resource Management (SHRM) - National 2008 - 2010 & Atlanta Chapter 2008 - Current
Volunteer - SHRM - Atlanta Mayor’s Youth Program 2008 - Current
***Volunteer base of 300+ SHRM Atlanta volunteers that assist in the development of materials and facilitation of Ethics,
Communication, Time Management and Workforce Readiness Classes every Spring and Fall for the Mayor's Youth Program;
assisting high school Juniors and Seniors transitioning into college and the workforce.