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THE GROWTH OF CSR AND ITS
INTEGRATION WITH SOCIAL MEDIA
It is how
                               companies
                              manage their
                                 business
What is                       processes to
                               produce an
 CSR?                             overall
                                  positive
                                impact on
                                  society.
Image by HowardLake (flickr)
The goal of CSR is to embrace responsibility for the company's actions and
encourage a positive impact through its activities on the environment, and all
other members of the public sphere who may be considered as stakeholders.




       Are companies responsible for their
               societal impacts?
                                                                Image by mugley (flickr)
Image by paul (dex) (flickr)
The Idea of a
                                                      Stakeholder




Stakeholder: A party that can affect or be affected
by the actions of the business as a whole. Those
groups without whose support the organization
would cease to exist.

                                                               Image by 10ch (flickr)
Social Media’s Impact




A Reputation Institute 2011 survey found that a
company’s CSR programme (in its broadest sense),
can be responsible for more than 40% of a
company’s reputation.

Image by Thos003 (flickr)
Factors
Influencing Change




             Image by Anonymous9000 (flickr)
Social media
                             can be a doubled
                                edged sword.




        Image by
Albion Europe ApS (flickr)
Image by oskay (flickr)




                          Image by mdanys (flickr)
Transparency
    “We do business with people we like and trust.” 




                Social media now
                 provides greater
                transparency with
                 how companies
               behave – both good
                     and bad. 
For businesses, it is no Now how they act, how
  longer as simple as    they engage with their
having the best product   communities plays an
     or best price.        even greater role. 


                                                       Image by planetc1 (flickr)
Image by DonkeyHotey (flickr)
What is the most effective way to
  reach out to an audience?




                            Image by stuartpilbrow (flickr)
Image by Dell’s Official Flickr Page (flickr)
Examples: My Starbucks Idea




                        Image by bfishadow (flickr)
Pepsi Refresh




                Image by cambodia4kidsorg (flickr)
In Conclusion
Social Media has changed the
face of Corporate Social
Responsibility.

Transparency has become key
to CSR marketing strategies.

Companies must now focus
on their stakeholders and
finding ways to engage them
in conversations and with
their products.                Image by Sean MacEntee (flickr)
Links
http://www.forbes.com/sites/sap/2011/10/31/social-media-means-transparency-into-corporate-social-responsibility/

http://www.changeeverything.ca/

http://mystarbucksidea.force.com/apex/idealist?lsi=0

http://www.refresheverything.ca/

http://econsultancy.com/us/blog/9117-how-social-media-can-make-csr-more-visible

http://en.wikipedia.org/wiki/Corporate_social_responsibility

http://en.wikipedia.org/wiki/Stakeholder_%28corporate%29

http://econsultancy.com/us/blog/9117-how-social-media-can-make-csr-more-visible

http://greeneconomypost.com/csr-social-media-16538.htm

http://www.convinceandconvert.com/pr-20/tying-together-social-media-and-corporate-social-responsibility/

http://mashable.com/2010/09/21/pepsi-refresh-project-racks-up-more-votes-than-last-presidential-election/

http://adcontrarian.blogspot.com/2011/03/social-medias-massive-failure.html

http://www.brandautopsy.com/2010/01/tough-love-for-starbucks.html

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The Growth of CSR and the Impact of Social Media