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Tom Hood, CPA, CITP, CGMA!
CEO!
MACPA & the Business Learning
Institute!
MACPA 2013 Innovation Summit!
Press Conference!
The$collaboration curve$is$replacing$
the$experience$curve$
The organizations that will
become the household names of
this century will be renowned for
sustained, large-scale, efficient
innovation.
The key to that capability is
neither company loyalty nor free-
agent autonomy but, rather, a
strong collaborative community.
HBR, July-August 2011
v$
Agenda$
•  Context$
–  The$CPA$Profession’s$Vision$for$Future$
–  Trends$
•  L>C$
•  Learning$&$Competencies$
•  Connect$&$Collaborate$
–  CPA$Community$
–  Sponsors$&$Vendors$
–  Social$#MDSUMMIT$
•  Engagement$
–  Conferences.IO$$
–  Flybits$
$
• Change$
• Complexity$
• Compliance$
• Convergence$
• CompeJJon$
2.$MANAGING$THE$SEA$CHANGE$
“In$a$period$of$rapid$change$and$increasing$
complexity,$the$winners$are$going$to$be$the$
people$who$can$LEARN$faster$than$the$rate$of$
CHANGE$and$faster$than$their$COMPETITION.”$
S$Tom$Hood,$CPA.CITP.CGMA$
#MDSUMMIT13$$
InnovaJon$thru$CollaboraJon$
13$Top$Thought$
Leaders$
25$Top$technology$&$SoWware$Vendors$
Terri$ Polley,$ Gail$ Perry,$ Teresa$
MacKintosh,$ Jennifer$ Warawa,$
Donny$ Shimamoto,$ Byron$
Patrick,$ Clarke$ Price,$ Erik$
Asgeirsson,$ Tom$ Hood,$ Ron$
Baker,$ $Jody$Padar,$Joel$Sinkin,$
Reggie$Henry$and$more…$
CollaboraJon$Technologies$
v$
•  Full$Outsourced/Cloud$Infrastructure$Service$Provider$
•  Full$Outsource$IT$Support$Team$
•  Day$to$Day$Technical$Support$
•  All$SoWware$Maintenance,$Patches$and$Upgrades$
•  Primarily$Focused$on$CPA$Firm’s$
•  Unique$ApplicaJon$Sets$
•  Unique$Workloads$
•  Unique$Support$Needs$
•  Major$Benefits$
•  Scalability$in$both$Infrastructure$and$Staff$Needs$
•  Extremely$Secure$
•  Access$from$any$Preferred$Device$
•  All$the$Benefits$of$the$Cloud$
•  Always$On$
•  Remote$Access/Portability$
•  Advanced$Backup$and$Data$ConJnuity$Procedures$
•  Byron$K$Patrick,$CPA.CITP,$CGMA,$MCSE$
•  CEO/CoFounder$of$Simplified$InnovaJons$
•  Started$my$career$in$the$Public$AccounJng$arena$and$merged$it$with$
Technology$9$years$ago$
•  Incoming$Chair$of$the$MACPA$
•  Member$of$Board$of$Directors$since$2009$
•  Member$of$MACPA$Technology$Commifee$
•  Frequent$speaker$on$Technology$Topics$for$MACPA,$AICPA$and$other$CPA$
AssociaJons$
•  Past$Member$of$AICPA$InformaJon$Technology$ExecuJve$Commifee$
•  Member$of$AICPA$Council$
•  Recipient$of$CPA$PracJce$Advisor’s$40$under$40$for$the$last$4$years$
Media2Update2
MACPA2Summit220132
Digital2DisrupBon2in2AccounBng2
2
32Megatrends2that2MaGer—2
•  DigiBzaBon2
–  From$Paper$to$Paperless$
–  Cloud&Compu)ng&
–  Overcoming$barriers$of$producJvity$
•  VirtualizaBon2
–  From$Physically$Present$to$Digitally$Present$
–  Systems&of&Engagement&
–  Overcoming$barriers$of$market$reach$
•  TransformaBon2
–  From$compliance$vendor$to$trusted$advisor$
–  Business&Intelligence&
–  Overcoming$barriers$of$value$
AccounBng2Services:2A2New2Century2
A2Roadmap2to2Success2
!  A$model$for$evolving$$AccounJng$Services$as$a$
pracJce$
!  A$guide2to$the$technology$investments$required$
!  A$strategy$for$change$management$
CPA2PracBce2Assessment2Tool22
•  What’s$the$right$strategy$for$offering$cloudSbased$accounJng$services?$$
•  Help$CPA$firms$gauge$where$they$fall$on$the$spectrum$of$technology$adopJon$
•  Offer$smart$suggesJons$for$moving$to$the$next$level.$
•  The$app$asks$a$series$of$quesJons$and$uses$the$results$to$calculate$a$firm’s$
“pracJce$maturity$level”$when$it$comes$to$embracing$innovaJon.$Specific$
opJons$on$adopJng$cloud$soluJons$are$offered$based$on$that$assessment,$so$
firms$can$begin$moving$ahead$at$their$own$preferred$pace.$
$
Client2Assessment2Tool$
•  Crossing&the&Chasm&Assessment&Tool,$poses$similar$quesJons$for$businesses$
in$general,$and$serves$as$a$useful$filter$for$CPAs$to$use$with$clients$when$
discussing$cloud$soluJons.$$$
•  Both$apps$are$free$and$available$for$iOs$and$Android$devices.$The$apps,$first$
introduced$at$the$Digital$CPA$Conference$last$year,$have$already$been$
downloaded$thousands$of$Jmes.$$
Driving2Engagement2
Ziptr$–$Making$Secure$ESCommunicaJon$Easy$
Solve$the$User$Dilemma$
•  Make2it2easy2to2use2
•  Secure$communicaJon$as$a$service$
•  UserSfriendly,$conversaJonSbased$design$
•  One$place$to$PROTECT$and$SHARE$
$
•  Automate2the2protecBon2
•  EndStoSend$256$bit$AES$encrypJon$
•  Safeguards$data$at$rest$&$in$moJon$
•  CloudSbased$with$local$redundancy$
•  Give2them2access2anywhere2
•  Encrypted$synchronizaJon$
•  Windows$/$Mac$desktop$app$
•  MobileSopJmized$web$version$
•  Outlook$integraJon$
20
At the Center of the Firm in Motion
CCHGroup.com/Axcess$
MACPA Innovation Summit
- Innovating the Way Sage Participates
•  We recognize cloud and mobility are important advancements that are changing
the way CPAs do business and we are excited to be sharing some of Sage s
latest cloud and mobile solutions at the Innovation Summit.
•  However, technology is just one piece of the puzzle. At the end of the day, how
CPAs engage with their clients and the overall value they bring plays an even
more critical role in their success.
•  Our involvement in the MACPA Innovation Summit is focused on those two pillars:
engagement and value, and we will be focused on those topics in our booth and
during all of our speaking slots.
•  Sage is also proud to be the social media sponsor of the Summit and we ll be
bringing some of Sage s leading social media gurus to engage with attendees
( Tweet Treats are coming to reward some of the most active tweeters at the
conference!). For anyone that isn t up and running yet, we ll be helping get you
there through our two Twitter sessions, Twitter 101 and 201, as well as through
hands-on one-on-one workshops.
•  As the profession changes to position themselves for success in the changing
business environment, Sage will ensure we re changing as well to support them
because we truly believe CPAs play an important role in a businesses success.
InnovaJon$adopJon$=$Social$Networks$
&
“The&degree&to&which&an&individual&in&a&social&network&is&
connected&to&other&individuals&in&the&network&(actor&
centrality)&has&been&shown&to&have&a&major&influence&on&
that&individual’s&adop)on&of&business&innova)ons.”$
$$$$$$$$–$Research$Report$by$AssociaJon$of$American$
Medical$Colleges$
Tom2Hood,2CPA.CITP2
CEO2
Maryland2AssociaBon2of2CPAs2
Business2Learning2InsBtute2
(443)2632X23012
EXmail2tom@macpa.org2
Web2hGp://www.macpa.org2
Blog2hGp://www.cpasuccess.com2
Blog2hGp://www.bizlearningblog.com2
2
2
Follow$me$on:$
" $Twifer:$hfp://www.Twifer.com/tomhood$
" $LinkedIn:$hfp://www.linkedin.com/in/tomhood$
" $Facebook:$hfp://www.facebook.com/thoodcpa$
" Slideshare:$hfp://www.slideshare.net/thoodcpa$
" Youtube:$hfp://www.youtube.com/thoodcpa$
" Second$Life$avatar$name:$Rocky$Maddaloni$
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What if mobile devices
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A popular site for events, promotions,
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Connecting people and places to possibilities Jane Smith
The city’s most visited
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Jane Smith created the Toronto City Square zone.
TODAY | WEDNESDAY JANUARY 30, 2013
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CHOOSE FILEUPLOAD A FILE
OR
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AVERAGE
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-
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-
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AUTO LAUNCH PUBLISH
Toronto City Square
Toronto City Square
Bike Event Promo
A quick video that shows
you clips of performances
and events happening
this summer.
Bike Event Promo
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City Square
Event Listings
@TorontoSquare @CityTourism Past Events
Movies in the Square City Street Style City Square Dogathon
The city’s most visited
commercial junction and
public square.
Jane Smith created a Video service.
TODAY | WEDNESDAY JANUARY 30, 2013
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TODAY | WEDNESDAY JANUARY 30, 2013
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Jane Smith created a Website service.
Service 1:14 PM
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Service 1:14 PM
Zone Discovery
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Zone Discovery
2
THE USER EXPERIENCE
TORONTO
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Zone Discovery.
Pasta PalaceCoffee ‘n’ Music Cafe
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Finder
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click to launch service
tap-and-hold
FEEDBACK AND
ADMINISTRATION VIA THE
MANAGEMENT CONSOLE
3
Zones Friends Messagessearch for your zones, services, and friends...
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TOTAL VIEWS
Activities Reviews
17
4.5 RATING
Connecting people and places to possibilities
Toronto City Square
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City Square
Event Listings
The city’s most visited
commercial junction and
public square.
20,048
1,920,958
Damyan Petkov launched the Video service.
TODAY | WEDNESDAY MAY 5, 2013
Dianna Chu launched the Twitter service.
Jane Smith
Zones Friends Messagessearch for your zones, services, and friends...
MapList of Zones
0Connecting people and places to possibilities Jane Smith
Toronto City Square
Mount Pleasant Mall
Victoria Metro Station
Freeing ideas from the egos of humanity
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MACPA 2013 Innovation Summit - Press Conference

  • 1. Tom Hood, CPA, CITP, CGMA! CEO! MACPA & the Business Learning Institute! MACPA 2013 Innovation Summit! Press Conference!
  • 2.
  • 3. The$collaboration curve$is$replacing$ the$experience$curve$ The organizations that will become the household names of this century will be renowned for sustained, large-scale, efficient innovation. The key to that capability is neither company loyalty nor free- agent autonomy but, rather, a strong collaborative community. HBR, July-August 2011
  • 4. v$
  • 5. Agenda$ •  Context$ –  The$CPA$Profession’s$Vision$for$Future$ –  Trends$ •  L>C$ •  Learning$&$Competencies$ •  Connect$&$Collaborate$ –  CPA$Community$ –  Sponsors$&$Vendors$ –  Social$#MDSUMMIT$ •  Engagement$ –  Conferences.IO$$ –  Flybits$ $
  • 6.
  • 8.
  • 10. #MDSUMMIT13$$ InnovaJon$thru$CollaboraJon$ 13$Top$Thought$ Leaders$ 25$Top$technology$&$SoWware$Vendors$ Terri$ Polley,$ Gail$ Perry,$ Teresa$ MacKintosh,$ Jennifer$ Warawa,$ Donny$ Shimamoto,$ Byron$ Patrick,$ Clarke$ Price,$ Erik$ Asgeirsson,$ Tom$ Hood,$ Ron$ Baker,$ $Jody$Padar,$Joel$Sinkin,$ Reggie$Henry$and$more…$ CollaboraJon$Technologies$
  • 11. v$
  • 12. •  Full$Outsourced/Cloud$Infrastructure$Service$Provider$ •  Full$Outsource$IT$Support$Team$ •  Day$to$Day$Technical$Support$ •  All$SoWware$Maintenance,$Patches$and$Upgrades$ •  Primarily$Focused$on$CPA$Firm’s$ •  Unique$ApplicaJon$Sets$ •  Unique$Workloads$ •  Unique$Support$Needs$ •  Major$Benefits$ •  Scalability$in$both$Infrastructure$and$Staff$Needs$ •  Extremely$Secure$ •  Access$from$any$Preferred$Device$ •  All$the$Benefits$of$the$Cloud$ •  Always$On$ •  Remote$Access/Portability$ •  Advanced$Backup$and$Data$ConJnuity$Procedures$
  • 13. •  Byron$K$Patrick,$CPA.CITP,$CGMA,$MCSE$ •  CEO/CoFounder$of$Simplified$InnovaJons$ •  Started$my$career$in$the$Public$AccounJng$arena$and$merged$it$with$ Technology$9$years$ago$ •  Incoming$Chair$of$the$MACPA$ •  Member$of$Board$of$Directors$since$2009$ •  Member$of$MACPA$Technology$Commifee$ •  Frequent$speaker$on$Technology$Topics$for$MACPA,$AICPA$and$other$CPA$ AssociaJons$ •  Past$Member$of$AICPA$InformaJon$Technology$ExecuJve$Commifee$ •  Member$of$AICPA$Council$ •  Recipient$of$CPA$PracJce$Advisor’s$40$under$40$for$the$last$4$years$
  • 15. Digital2DisrupBon2in2AccounBng2 2 32Megatrends2that2MaGer—2 •  DigiBzaBon2 –  From$Paper$to$Paperless$ –  Cloud&Compu)ng& –  Overcoming$barriers$of$producJvity$ •  VirtualizaBon2 –  From$Physically$Present$to$Digitally$Present$ –  Systems&of&Engagement& –  Overcoming$barriers$of$market$reach$ •  TransformaBon2 –  From$compliance$vendor$to$trusted$advisor$ –  Business&Intelligence& –  Overcoming$barriers$of$value$
  • 17. CPA2PracBce2Assessment2Tool22 •  What’s$the$right$strategy$for$offering$cloudSbased$accounJng$services?$$ •  Help$CPA$firms$gauge$where$they$fall$on$the$spectrum$of$technology$adopJon$ •  Offer$smart$suggesJons$for$moving$to$the$next$level.$ •  The$app$asks$a$series$of$quesJons$and$uses$the$results$to$calculate$a$firm’s$ “pracJce$maturity$level”$when$it$comes$to$embracing$innovaJon.$Specific$ opJons$on$adopJng$cloud$soluJons$are$offered$based$on$that$assessment,$so$ firms$can$begin$moving$ahead$at$their$own$preferred$pace.$ $ Client2Assessment2Tool$ •  Crossing&the&Chasm&Assessment&Tool,$poses$similar$quesJons$for$businesses$ in$general,$and$serves$as$a$useful$filter$for$CPAs$to$use$with$clients$when$ discussing$cloud$soluJons.$$$ •  Both$apps$are$free$and$available$for$iOs$and$Android$devices.$The$apps,$first$ introduced$at$the$Digital$CPA$Conference$last$year,$have$already$been$ downloaded$thousands$of$Jmes.$$ Driving2Engagement2
  • 19. Solve$the$User$Dilemma$ •  Make2it2easy2to2use2 •  Secure$communicaJon$as$a$service$ •  UserSfriendly,$conversaJonSbased$design$ •  One$place$to$PROTECT$and$SHARE$ $ •  Automate2the2protecBon2 •  EndStoSend$256$bit$AES$encrypJon$ •  Safeguards$data$at$rest$&$in$moJon$ •  CloudSbased$with$local$redundancy$ •  Give2them2access2anywhere2 •  Encrypted$synchronizaJon$ •  Windows$/$Mac$desktop$app$ •  MobileSopJmized$web$version$ •  Outlook$integraJon$
  • 20. 20 At the Center of the Firm in Motion CCHGroup.com/Axcess$
  • 21. MACPA Innovation Summit - Innovating the Way Sage Participates •  We recognize cloud and mobility are important advancements that are changing the way CPAs do business and we are excited to be sharing some of Sage s latest cloud and mobile solutions at the Innovation Summit. •  However, technology is just one piece of the puzzle. At the end of the day, how CPAs engage with their clients and the overall value they bring plays an even more critical role in their success. •  Our involvement in the MACPA Innovation Summit is focused on those two pillars: engagement and value, and we will be focused on those topics in our booth and during all of our speaking slots. •  Sage is also proud to be the social media sponsor of the Summit and we ll be bringing some of Sage s leading social media gurus to engage with attendees ( Tweet Treats are coming to reward some of the most active tweeters at the conference!). For anyone that isn t up and running yet, we ll be helping get you there through our two Twitter sessions, Twitter 101 and 201, as well as through hands-on one-on-one workshops. •  As the profession changes to position themselves for success in the changing business environment, Sage will ensure we re changing as well to support them because we truly believe CPAs play an important role in a businesses success.
  • 24. Audience Participation Made Easy Your audience needs to participate during your event, not just listen. We make it easy. Conferences.IO
  • 25. Real-Time Interaction •Ask questions • Respond to Polls • Feedback Surveys Extended Engagement • 24/7 Access • Engage before and after events Web Based •Any mobile device Conferences.IO Advantages
  • 26. Social Q&A Feature 1.Attendees ask questions 2.Attendees vote for the questions that they want answered. 3.The most popular questions automagically rise to the top. 4.When it's time for Q&A, the moderator knows what questions the audience has, and which are most important to address.
  • 27. Real Time Polling No more expensive equipment, or hassling with hardware devices. Multiple Choice Open-Ended
  • 30. What if mobile devices could “sense” who we are, where we are, and what was important to us? Imagine if they could deliver personalized and relevant information to us based on our location, needs, and interests, while protecting our privacy. Now that solution exists! CUSTOMER USING FLYBITS USER WITHOUT FLYBITS EMPLOYEE USING FLYBITS WHAT IS FLYBITS?
  • 31. ZONE NAME* 50 CHARACTER MAX. DESCRIPTION 1000 CHARACTER MAX. HERE’S HOW IT WORKS Zone Administrator. Management Console Zones.1 Toronto City Square A popular site for events, promotions, and live outdoor performances. LARGE IMAGE* MUST BE AT LEAST 960 x 540 PIXELS CHOOSE FILEUPLOAD A FILE
  • 32. Services Zones Friends Messagessearch for your zones, services, and friends... Map StatisticsServices ONLINE USERS 0 TOTAL VIEWS 0 NO RATING Activities Reviews 0 Your zone doesn’t have any services associated to it yet. Why don’t you create some? By adding services, your zone will come to life – instantly delivering personalized mobile content and information to visitors of your space. From photos and videos to websites, existing apps to your favorite social media, services allow you to put your signature stamp on every zone you own. And if you want friends to come back for more, you’ll definitely make an impact with services. CREATE A SERVICE Connecting people and places to possibilities Jane Smith The city’s most visited commercial junction and public square. Jane Smith created the Toronto City Square zone. TODAY | WEDNESDAY JANUARY 30, 2013 Bike Event Promo Toronto City Square
  • 33. Map StatisticsServices ONLINE USERS 0 TOTAL VIEWS 0 Activities Reviews NO RATING Flybits Video Service CHOOSE FILEUPLOAD A FILE OR BROWSE YOUTUBE enter keywords to search for videos... Associate Roles TimestampsService Details DELETE SERVICE AVERAGE VIEWING TIME - TOTAL VIEWS - NO RATING AUTO LAUNCH PUBLISH Toronto City Square Toronto City Square Bike Event Promo A quick video that shows you clips of performances and events happening this summer. Bike Event Promo Bike Event Promo Metro Station Finder City Square Event Listings @TorontoSquare @CityTourism Past Events Movies in the Square City Street Style City Square Dogathon The city’s most visited commercial junction and public square. Jane Smith created a Video service. TODAY | WEDNESDAY JANUARY 30, 2013 Jane Smith created a Twitter service. TODAY | WEDNESDAY JANUARY 30, 2013 Jane Smith created a Speed Dial service. TODAY | WEDNESDAY JANUARY 30, 2013 Jane Smith created an Album service. TODAY | WEDNESDAY JANUARY 30, 2013 Jane Smith created a Website service.
  • 34. Service 1:14 PM Back Service 1:14 PM Zone Discovery Service 1:14 PM Zone Discovery 2 THE USER EXPERIENCE TORONTO CITY SQUARE ZONE Zone Discovery. Pasta PalaceCoffee ‘n’ Music Cafe Toronto City Square Toronto City Square Bike Event Promo City Square Event Listings CityTourism Metro Station Finder @TorontoSquare Past Events Toronto City Square click to launch service tap-and-hold
  • 35. FEEDBACK AND ADMINISTRATION VIA THE MANAGEMENT CONSOLE 3 Zones Friends Messagessearch for your zones, services, and friends... Map StatisticsServices ONLINE USERS TOTAL VIEWS Activities Reviews 17 4.5 RATING Connecting people and places to possibilities Toronto City Square Bike Event Promo Metro Station Finder City Square Event Listings The city’s most visited commercial junction and public square. 20,048 1,920,958 Damyan Petkov launched the Video service. TODAY | WEDNESDAY MAY 5, 2013 Dianna Chu launched the Twitter service. Jane Smith Zones Friends Messagessearch for your zones, services, and friends... MapList of Zones 0Connecting people and places to possibilities Jane Smith Toronto City Square Mount Pleasant Mall Victoria Metro Station
  • 36.
  • 37. Freeing ideas from the egos of humanity creating moments that transform individuals into teams and dreams into collective action ThinkTank™ revolutionizes how groups generate, refine, and execute breakthrough ideas. From single workshops to enterprise-wide deployment, this critically acclaimed collaboration software enables participants in the same room, and even those at remote locations around the world to problem solve together. By utilizing their collective wisdom, ThinkTank™ turns any group into a powerful crowdsourcing and crowd-computing resource. ThinkTank™ structured collaboration employs a combination of methodology and technology to obtain reliable results from any group, ensuring fast, accurate, and ultimately successful decisions based on the best information. ELITE COLLABORATION™ AND THINKTANK™
  • 38. WORKSHOP TO ENTERPRISE SOLUTIONS Superior crowdsourcing with ThinkTank™ Brainstorm. Generate more quality ideas in a fraction of the time with our award-winning innovation platform. ThinkTank™ presentations allow real-time, slide- by-slide feedback from the audience, capturing important ideas as they occur. ThinkTank™ PictureThis allows you to immediately photo-document whiteboards, flip charts and other external group memory for comment and analysis. Capture the wisdom of the crowd with powerful voting and assessment tools, from simple ballots to complex multi-criteria analyses, in seconds. Real-time display of voting results provides standard deviations, and visual representations in the form of heat maps and bar charts to quickly identify topics that require further discussion. Save hundreds of hours with one-touch reporting. Generate professional Word, HTML, and/or Excel reports that document the group process at every stage of the session. Engage more people in the solution, accelerate the process, increase quality, and enhance commitment. Arrive at better decisions, faster. Enterprise deployment significantly accelerates core organizational processes, reducing cycle times, increasing productivity and cost savings.
  • 39. THINKTANK™ BENEFITS • Anonymous contributions separate ideas from egos, ensuring that all voices are heard. • Mine the wisdom of the crowd. • The superior ideation and consensus building capabilities of ThinkTank™ maximizes group innovation. • Effective simultaneous contributions functionality enables hyper-efficient use of the group’s time. • Increased efficiency minimizes the time demands on key personnel. • Superior engagement of the group stimulates stronger commitment to the outcomes. • Areas of consensus and contention are rapidly identified, allowing the group to focus its attention on the issues that require more work, reducing process time. • Intuitive design and functionality allows for productive asynchronous collaboration. Regardless of scheduling or geography, groups can work together without having to convene at the same time. • ThinkTank™ enhances alignment on outcomes, ensuring maximum buy-in for execution and achievement of the team’s goals. USE CASES ThinkTank™ has been utilized to create constitutions of nations, address the H1N1 pandemic, redefine the mission of NATO, assess the space shuttle Columbia disaster, and create billions of dollars of value in Fortune 500 companies through strategy, product, and process improvements. Common uses include: • Requirements Gathering • Risk Assessment • Innovation • Process Improvement • Six Sigma • Marketing and Branding • Strategic Planning • Large Group Facilitation • Enterprise Transformation • Option Analysis • Training and Education • Finance and Accounting • Organizational Change/Change Management • Project Management/Review Meetings • HR and Culture • Technology Selection • And many more
  • 40. At it’s simplest, ThinkTank™ is used in workshops as a powerful crowdsourcing, crowd-computing, and group decision support platform that wows participants, significantly accelerating and enhancing outcomes, creating a profound collective experience for participants.  Deployed across the enterprise, ThinkTank™ transforms organizational productivity and agility by structuring the way teams work on core processes, accelerating decisions, maximiz- ing innovation, and creating a culture of openness and engagement. ABOUT THINKTANK™ North America: +1 800.368.6338 | South Africa: +27 10 500 9078 | Sweden: +46 84 030 9910 | Australia: +61 737 031 051 | Mexico: +52 554 7411413 | www.ThinkTank.net Collaborative Process Software