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CAF Model - Common Assessment Framework english

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CAF is the European guideline for excellent public management & public sector organisati-ons.
CAF stands for “Common Assessment Framework” and was designed by an EU working group as a quality management system for the public sector in the late 1990s. Meanwhile CAF has become a recognized tool for "sustainable administrative reform and capacity building". Already 3.700 European public sector organizations started a continuous improvement process with internal self-assessment based on CAF. It helps to review and develop the “own” organization and it´s perfor-mance.

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CAF Model - Common Assessment Framework english

  1. 1. www.kdz.or.at 27. März 2015 · Seite 1 CAF Center Austria The CAF Model Thomas Prorok Head of CAF Center Deputy Managing Director of KDZ-Center for Public Administration Research
  2. 2. www.kdz.or.at What is CAF? Thomas Prorok Common Assessment Framework CAF Quality Management for the public sector
  3. 3. www.kdz.or.at CAF is …  Common Assessment Framework  Quality Management for the public sector  Self-assessment through members of the organisation  Based on consensus  Questionnaire with 200 questions  Instrument for involvement of staff  Initiating continuous improvement process  Benchlearning Thomas Prorok
  4. 4. www.kdz.or.at Our understanding of CAF! CAF is Change Start of improvement process CAF is Public Sector Reform CAF is THE European Guideline for excellent public management & public organisations Thomas Prorok
  5. 5. www.kdz.or.at Thomas Prorok CAF: Change – Assess - Fix
  6. 6. www.kdz.or.at Thomas Prorok 27. März 2015 · Seite 6 Task 4 – CAF implementation CAF Implementation 4 CAF Online
  7. 7. www.kdz.or.at Individual Self assessment Individual Self assessment CAF Team 6-15 Persons CAF Team 6-15 Persons CAF-SA Workshop CAF-SA Workshop CAF-Actionplan Workshop CAF-Actionplan Workshop CAF ActionplanCAF ActionplanCAF SA-Report CAF SA-Report CAF questionnaires CAF questionnaires Continuous improvementContinuous improvement Task 4 – CAF implementation Thomas Prorok 27. März 2015 · Seite 7 CAF Implementation 4 Standardized process based on ECU
  8. 8. www.kdz.or.at CAF Model Thomas Prorok 27. März 2015 · Seite 8 Achieving excellent results
  9. 9. www.kdz.or.at CAF Model Thomas Prorok 27. März 2015 · Seite 9 9 criterion – 28 subcriterion – 200 examples
  10. 10. www.kdz.or.at PDCA Cycle Thomas Prorok 27. März 2015 · Seite 10
  11. 11. www.kdz.or.at 1.2 Manage the organisation, its performance and its continuous improvement 1 - Leadership Thomas Prorok
  12. 12. www.kdz.or.at Thomas Prorok 1 - Leadership 1.2 Leistungsfähigkeit und kontinuierliche Verbesserung steuern Examples
  13. 13. www.kdz.or.at 2 - Strategy & Planning 2.2 Develop strategy and planning, taking into account the gathered information Thomas Prorok
  14. 14. www.kdz.or.at 3 - People 3.2 Identify, develop and use competencies of people aligning individual and organisational goals Thomas Prorok
  15. 15. www.kdz.or.at 4 - Partnerships & Resources 4.2 Develop and implement partnerships with the citizens/customers Thomas Prorok
  16. 16. www.kdz.or.at 5 - Processes 5.2 Develop and deliver citizen/customer- oriented services and products Thomas Prorok
  17. 17. www.kdz.or.at 6 – Citizen/Customer- oriented Results Customer-Citizen Surveys customerrelated internal indicators Thomas Prorok
  18. 18. www.kdz.or.at 7 – People Results Employee survey employee related Internal indicators Thomas Prorok
  19. 19. www.kdz.or.at 8 – Social Responsibility Results How do stakeholders pertceive the social responsibility of the organisation? (life quality, economy, environment, democracy, transparency….) indicators for social responsibility PUBLIC VALUE Thomas Prorok
  20. 20. www.kdz.or.at 9 – Key Performance Results outputs & outcomes of performance Indicators for management and efficiency Thomas Prorok
  21. 21. www.kdz.or.at Thomas Prorok 27. März 2015 · Seite 21 Contact Thomas Prorok prorok@kdz.or.at +43 1 89 234 92-0 www.caf-zentrum.at/youtube www.facebook.com/KDZ.or.at @thomasprorok @KDZ_Austria www.kdz.or.at www.caf-center.eu

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