Implementation of Online Safety Incident Reporting System in a Tertiary Care Teaching Hospital by Dr. Bijoy Johnson, Dept. of Hospital Administration, KMC Manipal, India
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Implementation of Online Safety Incident Reporting System in a Tertiary Care Teaching Hospital by Dr. Bijoy Johnson
1. 1
Implementation of
Online Safety Incident Reporting System
in a Tertiary Care Teaching Hospital
Dr. Bijoy Johnson,
Junior Resident,
Dept. of Hospital Administration,
KMC Manipal.
Bijoy Johnson1, Arun MS2, Somu G3
1Junior Resident, 2Assistant Professor, 3Professor & Head
Department of Hospital Administration,
Kasturba Medical College – Manipal,
Manipal University.
2. 2
Introduction
• 86% of hospital safety incidents go
unreported
• 28 of 40 reported events led to investigations
• 5 led to policy changes
Hospital incident reporting systems do not capture most patient harm
– Report by Office of Inspector General, Health and Human Services (Jan 2012)
3. 3
• Study site: 2000 bedded tertiary care teaching
hospital
• Pre-existing paper based system evaluated
• Process mapping was done
• The limitations of the system were identified
• Input from the hospital staff
• Web based platform designed by in-house IT
department
Methods
12. 12
• Accessible via the hospital intranet
– Rapid reporting
• SMS notifications
– Instant communication to all stakeholders
• 84% of the incidents were tracked by safety
committee on the same day of occurrence
• 100% reports reviewed within the defined time
frame
Results
13. 13
• Faster implementation of corrective and
preventive actions
• User friendly software
– Acceptance by hospital staff
• Digital data capture
– Easy analysis and creation of custom reports
– Baseline for assessing the impact of patient
safety initiatives
Conclusion
This study serves to showcase the benefits of harnessing information technology in improving patient safety through online incident reporting.
Report directed to the concerned staff based on the category of incident
It also featured SMS based alerts to ensure rapid dissemination of information.