this slide provides some information about hotel services and facilities with the real vocabularies. there is a practice for you about the conversation in the hotel.

1. Hotel
Facilities and Services

2. Service and Facilities
 Services: are
specific benefits
and tasks that the
hotel offers to its
guests: Free Wi-Fi,
breakfast, wake up
calls, TV etc.
 Facilities are places
that provide extra
benefit to the
guests: pool, office
center, meeting
rooms, restaurants
etc.

3. Vocabulary
 Amenities
 Booked
 Cot, Rollaway
 Deposit
 Pool
 Hot Tub
 Luggage Cart
 Rate
 Vacancy
 Gym, Exercise Room
 Fully Booked
 Lobby
 Late Charge
 Noisy
 Parking Pass
 Bed Size
 Complementary Meals
 Ice Machine
 Hostel
 Valet
 Wake Up Call

4. Compartment
Room
For quick stays close or even in
air ports and high traffic areas.

5. Ice Hotel, Sweden

6. Amenities

7. Guest: Excuse me sir, can you tell me how
late the pool is open.
Clerk: Yes, Ma’am. The pool is open until 10
pm every night.
Guest: Ok, thank you. Are there any towels
at the pool. Or do I need to bring the one in
my room.
Clerk: There are towels available at the
pool. If you do not see any please let our
front desk know and they can assist you.
Guest: Thank you very much.
Clerk: You are welcome, have a nice
evening.

8. Guest: Good morning. Does the hotel offer a
complementary breakfast?
Clerk: Yes Sir. We are pleased to offer all guests
complementary breakfast.
Guest: Can you tell me where breakfast is served in the
morning?
Clerk: Breakfast will be served from 6 to 10 am in Hall B.
Please follow this hallway to the left. You will see Hall B on
your right side.
Guest: Great thank you for your assistance.
Clerk: You are very welcome, please make sure to tell your
waiter your room number. That will ensure you are not
accidentally charged. Is there anything else I can assist
you with today?
Guest: No. Thank you.
Clerk: Thank you.

9. Clerk: I see that you have children with you today, Mr.
Jones.
Guest: Yes we are on holiday.
Clerk: That is great. I want to let you know that we have a
playground outside. And we also have an indoor pool and
hot tub.
Guest: Oh, I did not know that this hotel had a play ground
set.
Clerk: Yes sir. Also, just down the hall from your room, you
can find an ice machine and vending machines. In case
you all want a snack.
Guest: Is that to the right or to the left?
Clerk: It is to the left sir. Next to the elevators.
Guest: Great, thank you for all your kind help.
Clerk: You are welcome Mr. Jones, have a great stay with
us.

10. Clerk: Thank you for checking in with us. Please see our
welcome table. It has many brochures and information
about local amenities and amusements.
Guest: I heard that there is a zoo close by.
Clerk: Yes, our city has a wonderful zoo. The brochure is on
the second shelf.
Guest: Great, my wife loves going to new zoos.
Clerk: If you like zoos, you may also enjoy the safari ride. It is
a very lovely drive.
Guest: We may like that is it close to the hotel as well?
Clerk: Yes it is. Actually, the zoo and safari are very close to
each other as well.
Guest: That sounds like fun. Thank you for letting me know.
Clerk: My pleasure. Please let me know if there is anything
else that I can assist you with. Have a great day.

11. Guest: Good after noon. I booked a room with a
kitchenette and an office desk. Is that still available?
Clerk: Yes ma’am. The kitchenette comes with cooking
utensils and dishes.
Guest: Good, I like to be able to cook even while I am
traveling. Is there a grocery store near by.
Clerk: Yes, there is one about 5 miles north of the hotel.
May, I also suggest the local farmers market. It is next to
the hotel every Friday.
Guest: Oh, thank you that is good to know. I like fresh foods.
Clerk: How long will you be staying with us this visit?
Guest: I will be here two weeks. So that will give me two
times to visit the farmers market.
Clerk: I am glad that you will enjoy the market. Is there
anything else I can help you with today?
Guest: No. You have been very kind, thank you for your
help.
Clerk: Thank you, have a great day.

12. Task and Presentation
Local Hotel
 Visit a local hotel.
 Please interview and
find information
about the hotel’s
services and
facilities.
 Bring a brochure
from the hotel.
Foreign Hotel
 Go online and find
an international
hotel.
 Find information on
its services and
facilities.

13. Task and Presentation
Prepare an individual presentation giving
information about the two hotels. This
information should be in the form of
comparing and contrasting the two hotels,
services offered, and facilities that they
have a available. Your presentation should
be a minimum of 4 minutes long.