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A consumer-centric approach
     to Email Marketing
               
              Kath	
  Pay	
  
     Consultant,	
  Trainer,	
  Speaker	
  
           Plan	
  to	
  Engage	
  
Your presenter – Kath Pay
•  12+	
  years	
  of	
  experience	
  
     in	
  email	
  marke?ng	
  
	
  
•  Email	
  Marke?ng	
  
     Consultant,	
  Trainer	
  &	
  
     Speaker	
  

•  Lead	
  trainer	
  for	
  Email	
  
   Marke?ng	
  for	
  the	
  IDM	
  
                                          @kathpay
About Plan to Engage
•  Email	
  Marke?ng	
  Strategy	
  
•  Email	
  Design	
  &	
  Coding	
  
•  Deliverability	
  Support	
  
•  Email	
  Vendor	
  Selec?on	
  
•  Conversion	
  Op?miza?on	
  
•  Workshops	
  &	
  Training	
  
   Courses	
  


www.PlanToEngage.com
Our exciting agenda!!
•  What	
  do	
  we	
  look	
  for	
  in	
  an	
  email?	
  What	
  do	
  we	
  
   like	
  and	
  ac?on?	
  
•  Introduc?on	
  to	
  what	
  our	
  customer’s	
  expect	
  of	
  
   us	
  
•  Workshop	
  (this	
  is	
  the	
  exci?ng	
  part	
  J)	
  
•  Present	
  your	
  results!	
  
Identify your objective
•  Iden?fy	
  and	
  use	
  this	
  to	
  guide	
  your	
  customer	
  –	
  
   using:	
  
    –  Roadmap	
  to	
  success	
  through	
  design	
  
    –  Persuasive	
  copy	
  
    –  Clear	
  and	
  ac?onable	
  Call	
  to	
  Ac?ons	
  
Identify your customer’s
                   objective
•  Ideally	
  this	
  should	
  be	
  the	
  same	
  as	
  your	
  
   objec?ve	
  
•  Ask	
  yourself:	
  
    –  What	
  are	
  their	
  expecta?ons?	
  
    –  Are	
  there	
  any	
  barriers	
  in	
  the	
  way?	
  
    –  Are	
  there	
  simple	
  things	
  I	
  can	
  do	
  to	
  assist?	
  i.e.	
  
       Customer-­‐centric	
  copy,	
  persuasive	
  CTA’s	
  
Create a wireframe
Effec%ve	
  Subject	
  Lines	
  
Craft your Subject Line
Design for Graceful Degradation
Design for the Preview Pane
Focus your message
•  Benefits	
  not	
  features	
  
•  Email	
  only	
  offers	
  
•  WIIFM?	
  
	
  
	
  
Consider your CTA’s

A                 B




+301%
Landing Page – essential to
         success
Test & Optimise!
Workshop
•  Each	
  group	
  is	
  working	
  to	
  a	
  brief	
  
•  Design	
  a	
  wireframe	
  for	
  the	
  brief	
  –	
  include:	
  
    –  From	
  Name	
  
    –  Subject	
  Line	
  
    –  Call	
  to	
  Ac?ons	
  
    –  Label	
  each	
  pod	
  
Thank you!
And please stay in touch
     Kath@PlanToEngage.com	
  
     www.PlanToEngage.com	
  
h_p://www.linkedin.com/in/kathpay	
  
           @KathPay	
  
                	
  

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IDM Bootcamp - A consumer-centric approach to email marketing - Kath Pay

  • 1. A consumer-centric approach to Email Marketing   Kath  Pay   Consultant,  Trainer,  Speaker   Plan  to  Engage  
  • 2. Your presenter – Kath Pay •  12+  years  of  experience   in  email  marke?ng     •  Email  Marke?ng   Consultant,  Trainer  &   Speaker   •  Lead  trainer  for  Email   Marke?ng  for  the  IDM   @kathpay
  • 3. About Plan to Engage •  Email  Marke?ng  Strategy   •  Email  Design  &  Coding   •  Deliverability  Support   •  Email  Vendor  Selec?on   •  Conversion  Op?miza?on   •  Workshops  &  Training   Courses   www.PlanToEngage.com
  • 4. Our exciting agenda!! •  What  do  we  look  for  in  an  email?  What  do  we   like  and  ac?on?   •  Introduc?on  to  what  our  customer’s  expect  of   us   •  Workshop  (this  is  the  exci?ng  part  J)   •  Present  your  results!  
  • 5. Identify your objective •  Iden?fy  and  use  this  to  guide  your  customer  –   using:   –  Roadmap  to  success  through  design   –  Persuasive  copy   –  Clear  and  ac?onable  Call  to  Ac?ons  
  • 6. Identify your customer’s objective •  Ideally  this  should  be  the  same  as  your   objec?ve   •  Ask  yourself:   –  What  are  their  expecta?ons?   –  Are  there  any  barriers  in  the  way?   –  Are  there  simple  things  I  can  do  to  assist?  i.e.   Customer-­‐centric  copy,  persuasive  CTA’s  
  • 8. Effec%ve  Subject  Lines   Craft your Subject Line
  • 9. Design for Graceful Degradation
  • 10. Design for the Preview Pane
  • 11. Focus your message •  Benefits  not  features   •  Email  only  offers   •  WIIFM?      
  • 13. Landing Page – essential to success
  • 15. Workshop •  Each  group  is  working  to  a  brief   •  Design  a  wireframe  for  the  brief  –  include:   –  From  Name   –  Subject  Line   –  Call  to  Ac?ons   –  Label  each  pod  
  • 16. Thank you! And please stay in touch Kath@PlanToEngage.com   www.PlanToEngage.com   h_p://www.linkedin.com/in/kathpay   @KathPay