Giới thiệu tổng quan về thiết bị ghi âm cuộc gọi Xtend

1. Xtend Voice Logger

2. Telephone Call
Interaction
Assessment

3. Customer Service
Recording

4. Measure Your
Customer Service

5. Uses of Call Recording
To check level of customer satisfaction
To ensure quality control
To verify policy compliance
To analyse recorded interactions
To resolve disputes

6. Benefits of Call Recording
Customer Satisfaction
Interaction Monitoring
Speech Analysis
Performance Appraisal
Quality Assurance

7. Xtend Voice Logger
Multi-channel telephone call recording
from Analog, Digital and VoIP lines

8. Product Range
Analog Lines
Digital Trunk
Digital Extension
VoIP Lines
Audio Lines
Lawful Interception

9. Analog Lines
USB 1/2/4/8/12/16/../128 ports & more
Records analog trunk & extension lines
Multiple connectivity to single PC

10. Connection Diagram

11. Digital Trunk
Supports ISDN PRI & R2MF on E1/T1
Stereo recording of calls
Uses specialised telephony voice card

12. Connection Diagram

13. Digital Extension
Supports proprietary digital extensions
Call status detection using D-channel

14. Connection Diagram

15. Audio Lines
Records audio-out of wireless/amplifier
Continuous/Voice activated modes

16. Connection Diagram

17. Lawful Interception
Case-related call recording & monitoring
Live call redirect & information tracking

18. Connection Diagram

19. Browser Interface
User-friendly browser interface
Multi-login facility
Remote secure access
Multiple access rights

20. Live Call Monitoring
Real-time listening & snooping
Monitor trunk/extension line

21. Full-fledged Call Reports
Daily & monthly reports
Date-wise reports
Caller/Called Id, Date, Time,
Duration, Status & much more
Multimedia ActiveX player

22. In-depth Call Information
Access to detailed call
information
Create call tags
Export to GSM/MP3/PCM
Mark comments

23. Multimedia ActiveX Player
Advanced tools for call analysis
Multiple region selection
Automatic gain control
DTMF muting

24. Simple Search Options
Retrieve call information quickly
Search using phone numbers,
comments, duration, date etc.

25. Enhanced Search
Retrieve specific call information
Define multiple search criteria
Advanced sort, filter & search options
Track information at a faster pace

26. Administrative Features
Administrative privilege
Create & configure user accounts
Set multiple level access rights
Authenticated login

27. Call Statistics
Statistical data analysis
Call frequency analysis
Bar graphs, pie charts & tables

28. Phonebook
Live updation of phonebook
Search for customer details
Quick identification of callers

29. Search & Merge
Search & retrieve specific calls
Sorted search results
Merge related audio files into one file

30. Call Groups
Define groups
Assign calls to group members
Analysis & reporting

31. Error Reports
System failure information
Board failure error report

32. User Session
Real-time session reports
Session log analysis

33. Schedule Recording
Add & configure trunks
Autobackup & schedule recording

34. General Settings
Selective logging
Personal number restriction
Backup settings
E-mail alert settings

35. Advanced Features
Location-wise logging
Backup wave path settings
Share data via e-mail

36. Remote Monitoring Solutions
Administer live calls from
remote PC
Popup and alarm to alert
ongoing calls
Live contact list updation

37. Audio Data Storage
Data storage to CD/DVD,
folder & zip file
Schedule autobackups
Easily restore data
Export call reports in
HTML/Excel format

38. Comprehensive Reports
Backup, Restore, Export,
Delete & E-mail Reports

39. Multilingual Interface Support
Arabic Interface for Middle East
Flexible implementation
Application compatibility
User-friendly menus & call reports

40. Arabic Interface Screenshots
User Accounts
Backup Data

41. Arabic Interface Screenshots
Live Calls
Advanced Search

42. Optional Feature
Voice Mail Facility
SMDR Integration

43. Applicable Areas

44. Our Clients
Federal Bank
Indian Railways
Geojit
Muthoot Finance
BSNL
Sulekha.com
Cochin Shipyard Ltd.
Sanghi Cements
Sharekhan
Getit Yellow Pages
Aditya Birla Hospital JRG Securities
Hedge Securities
Hyundai
Annamalai University Nawras (Oman)
Maruti Sai Service
Magus
RB Teleby, Chennai
Gift360, Bangalore

45. Contact Us
For Phone
Dial +65 6779 7972
For E-mail
sales@xtendtech.com.sg
Visit our website for more
information
www.xtendtech.com
www.xtendtech.com.sg