Leadership and Modern Service Systems
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Presented as part of a panel session at the 2015 Hawaii International Conference on Systems Sciences (HICSS-48). Panel topic: The role of technology and automation in modern service systems
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Leadership and Modern Service Systems
- 1. #WorkDesign#WorkDesign Leadership and Modern Service Systems Terri L. Griffith, Santa Clara University
- 3. #WorkDesign 124,718 Number of leadership books on Amazon
- 4. #WorkDesign 125,611… Number of leadership books on Amazon – Most about interpersonal leadership
- 5. #WorkDesign 126,340… Number of leadership books on Amazon – Most about interpersonal leadership
- 6. #WorkDesign 127,515… Number of leadership books on Amazon – Most about interpersonal leadership
- 7. #WorkDesign7
- 8. #WorkDesign8
- 10. #WorkDesign It is true that many specific, well-defined jobs continue to exist in contemporary organizations. But we presently are in the midst of what we believe are fundamental changes in the relationships among people, the work they do, and the organizations for which they do it (p. 466). Oldham & Hackman (2010) http://dash.harvard.edu/bitstream/handle/1/5339439/FutureOfJobDesign-- Final.pdf
- 11. #WorkDesign Move away from pure focus on “leaders” and toward practices of: Anticipation Visioning Creating flexible alternatives Initiation of change Extrapolating from Ireland & Hitt, 1999
- 12. #WorkDesign The knowledge to work independently comes from feedback from the work, technology, & {not?] location We validate a model that takes us from job design to work design. These are the factors we can offer to modern workers looking to take on more of their own job crafting (Griffith, Nordbäck, Sawyer, & Rice, 2015) Wed (2-3:30)
- 13. #WorkDesign How Do Service Systems Help?
- 14. #WorkDesign How Do Service Systems Help? Think about the systems we use to do our work….
- 15. #WorkDesign15 Complements/Substitutes for Leadership 70s-90s Today Kerr & Jermier 1978, 1997
- 18. #WorkDesign What does Google know about how we all work? First drafts versus final drafts. What emails get answered? When should a particular person get a particular kind of email -- route it that way. Physical activity and productivity…
- 19. #WorkDesign
- 20. #WorkDesign
- 21. #WorkDesign
- 25. #WorkDesign25
- 27. #WorkDesign27
- 28. #WorkDesign Move away from pure focus on “leaders” and toward practices of: Anticipation Visioning Creating flexible alternatives Initiation of change Extrapolating from Ireland & Hitt, 1999
- 29. Transparency Job Design Hybrid Teams Expertise Work Practices Influence Innovation Complements for Leadership Analytics
- 30. #WorkDesign T@TerriGriffith.com @TerriGriffith Background and Additional Readings terrigriffith.com/blog
- 31. #WorkDesign Electronic Dependence & Copresence Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G. (2011). Including the “I” in virtuality and modern job design: Extending the job characteristics model to include the moderating effect of individual experiences of electronic dependence and copresence. Organization Science, 22(6), 1481-1499.
- 33. #WorkDesign33 Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G. (2011). Including the “I” in virtuality and modern job design: Extending the job characteristics model to include the moderating effect of individual experiences of electronic dependence and copresence. Organization Science, 22(6), 1481-1499.
Editor's Notes
- Let’s start with some data
- About 200 a week?
- 12/29/2014
- 12/29/2014
- Depiction by John Trumbull of Washington resigning his commission as commander-in-chief Most of these books are focused on interpersonal leadership – leadership that looks like this with The light shining down on the leader.
- http://westerncivguides.umwblogs.org/2012/05/01/population-growth-pre-post-industrial-revolution/ The focus on interpersonal leadership made sense following the Industrial revolution. People moved To be closer to their work. Now the trend is in the other direction (with perhaps an exception for Silicon Valley)
- http://scottberkun.com/2013/how-many-companies-are-100-distributed/ Scott Berkun’s book, The Year Without Pants chronicled his time at Automattic, a fully distributed co.
- Kerr, S., and Jermier, J.M., "Substitutes for Leadership: Their Meaning and Measurement", Organizational Behavior and Human Performance, 22(1978, pp. 375-403. Jermier, J.M., and Kerr, S., "Substitutes for Leadership: Their Meaning and Measurement—Contextual Recollections and Current Observations", The Leadership Quarterly, 8(2), 1997, pp. 95-101.
- http://world.bata.com/news/2014/week-history-back-february-1975
- http://clatl.com/atlanta/atlantas-six-best-co-working-spaces-for-startups/Content?oid=9463134
- How could I use this data to improve on my own work strategies? What could my team do?
- Mozilla Developer Network
- Opportunities to leverage systems platforms for work
- Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G. (2011). Including the “I” in virtuality and modern job design: Extending the job characteristics model to include the moderating effect of individual experiences of electronic dependence and copresence. Organization Science, 22(6), 1481-1499.
- Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational behavior and human performance, 16(2), 250-279.
- Also Adam Grant’s work on relationships.