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#WorkDesign#WorkDesign
Leadership and Modern
Service Systems
Terri L. Griffith, Santa Clara University
#WorkDesign
124,718
#WorkDesign
124,718
Number of leadership books on Amazon
#WorkDesign
125,611…
Number of leadership books on Amazon – Most about interpersonal
leadership
#WorkDesign
126,340…
Number of leadership books on Amazon – Most about interpersonal
leadership
#WorkDesign
127,515…
Number of leadership books on Amazon – Most about interpersonal
leadership
#WorkDesign7
#WorkDesign8
#WorkDesign9
+120
additional
responses
to Berkun’s
post
#WorkDesign
It is true that many specific, well-defined jobs
continue to exist in contemporary organizations. But
we presently are in the midst of what we believe are
fundamental changes in the relationships among
people, the work they do, and the organizations for
which they do it (p. 466).
Oldham & Hackman (2010)
http://dash.harvard.edu/bitstream/handle/1/5339439/FutureOfJobDesign--
Final.pdf
#WorkDesign
Move away from pure focus on
“leaders” and toward practices of:
Anticipation
Visioning
Creating flexible alternatives
Initiation of change
Extrapolating from Ireland & Hitt, 1999
#WorkDesign
The knowledge to work
independently comes from
feedback from the work,
technology, & {not?] location
We validate a model that takes us from job design to work design. These
are the factors we can offer to modern workers looking to take on more of
their own job crafting (Griffith, Nordbäck, Sawyer, & Rice, 2015)
Wed (2-3:30)
#WorkDesign
How Do Service Systems
Help?
#WorkDesign
How Do Service Systems
Help?
Think about the systems we use to do our work….
#WorkDesign15
Complements/Substitutes for Leadership
70s-90s Today
Kerr & Jermier 1978, 1997
#WorkDesign16
1975
#WorkDesign17
2014
#WorkDesign
What does Google know
about how we all work?
First drafts versus final drafts. What emails get answered? When should a
particular person get a particular kind of email -- route it that way. Physical
activity and productivity…
#WorkDesign
#WorkDesign
#WorkDesign
Fully Distributed
#WorkDesign25
#WorkDesign27
#WorkDesign
Move away from pure focus on
“leaders” and toward practices of:
Anticipation
Visioning
Creating flexible alternatives
Initiation of change
Extrapolating from Ireland & Hitt, 1999
Transparency
Job Design
Hybrid Teams Expertise
Work
Practices
Influence
Innovation
Complements
for Leadership
Analytics
#WorkDesign
T@TerriGriffith.com
@TerriGriffith
Background and Additional Readings
terrigriffith.com/blog
#WorkDesign
Electronic Dependence &
Copresence
Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G. (2011). Including the
“I” in virtuality and modern job design: Extending the job characteristics model to
include the moderating effect of individual experiences of electronic dependence and
copresence. Organization Science, 22(6), 1481-1499.
#WorkDesign33
Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G.
(2011). Including the “I” in virtuality and modern job design: Extending
the job characteristics model to include the moderating effect of
individual experiences of electronic dependence and copresence.
Organization Science, 22(6), 1481-1499.

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Leadership hicss

Editor's Notes

  1. Let’s start with some data
  2. About 200 a week?
  3. 12/29/2014
  4. 12/29/2014
  5. Depiction by John Trumbull of Washington resigning his commission as commander-in-chief Most of these books are focused on interpersonal leadership – leadership that looks like this with The light shining down on the leader.
  6. http://westerncivguides.umwblogs.org/2012/05/01/population-growth-pre-post-industrial-revolution/ The focus on interpersonal leadership made sense following the Industrial revolution. People moved To be closer to their work. Now the trend is in the other direction (with perhaps an exception for Silicon Valley)
  7. http://scottberkun.com/2013/how-many-companies-are-100-distributed/ Scott Berkun’s book, The Year Without Pants chronicled his time at Automattic, a fully distributed co.
  8. Kerr, S., and Jermier, J.M., "Substitutes for Leadership: Their Meaning and Measurement", Organizational Behavior and Human Performance, 22(1978, pp. 375-403. Jermier, J.M., and Kerr, S., "Substitutes for Leadership: Their Meaning and Measurement—Contextual Recollections and Current Observations", The Leadership Quarterly, 8(2), 1997, pp. 95-101.
  9. http://world.bata.com/news/2014/week-history-back-february-1975
  10. http://clatl.com/atlanta/atlantas-six-best-co-working-spaces-for-startups/Content?oid=9463134
  11. How could I use this data to improve on my own work strategies? What could my team do?
  12. Mozilla Developer Network
  13. Opportunities to leverage systems platforms for work
  14. Gibson, C. B., Gibbs, J. L., Stanko, T. L., Tesluk, P., & Cohen, S. G. (2011). Including the “I” in virtuality and modern job design: Extending the job characteristics model to include the moderating effect of individual experiences of electronic dependence and copresence. Organization Science, 22(6), 1481-1499.
  15. Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational behavior and human performance, 16(2), 250-279.
  16. Also Adam Grant’s work on relationships.