Attivvo - Email Management Software improves handling of your customer queries/complaints emails, in a quick and intelligent manner for outstanding customer service.

1. Why companies
should look at
setting up email
based contact
centers

2. History teaches us that change is inevitable and the one who changes with change is
successful. Similarly, those who are able to follow the upcoming technical trends
remain the leader for longer time irrespective of which domain it is! Resolving the
clients’ issues to the core can retain them for your business to flourish to new
heights. Customer care or a contact center is undoubtedly a brilliant means of getting
in touch with business clients. In addition to the traditional call centers which work
through telephonic calls, successful companies which are forerunners of a particular
domain have set up email customer care along with other mediums to get glued to
their customers. Why exactly is an email contact center required?
Need of An Email
Management
Solution

3. Omni presence:
Unlike a silo technology based contact center, a
unified contact center can be contacted using
email from anywhere in the world. This leads to a
maximum access of customers eventually
empowering the companies to serve the global
customers in a better manner.

4. Time-saving:
In case of email assistance, customer doesn’t
need to be live while the problem is being solved.
An email is very convenient for busy people. The
customer can frame an email explaining the issue
and send it to the contact center in a click. The
representatives after resolving the issue will
contact the customer through a reply email.

5. Cost cutting:
No extra cost involved for the customers of email
support. Contact Center also doesn’t need to hire more
people; the existing voice agents can handle the
incoming customer emails. A normal internet connection
on both the ends can cut back the weight of other
channels involved. An email management software can
reduce the cost of the customer care contact center to a
drastic extent thereby saving a lot of time.

6. Ignore the time zones:
In the context of global entrepreneurship,
companies are having clients across continents. It
is not relevant to reach a contact center at odd
times due to being on a different continent with a
different time zone. An email contact center erases
all such barriers paving a way to hassle-free
communication with the companies’
representatives.

7. Valid proof:
An email correspondence is a valid proof for
both the company and the customer. Email
thread with the complete instance right from
the initial stage to the closure can be retrieved
from a string. This documented proof can win
the trust of a customer.

8. Ease of usage while saving the customers’ time
has been the fundamental concept behind the
surge of email contact centers in the past
couple of years. Setting up an email contact
center does not require any extra equipment but
can definitely drive the numbers in a better
place. The idea is to get along with the new
technologies and trends to catch the pulse of
the customer as a customer is the king in the
digital era. Any change adopted at the earliest
can reap a better harvest as early birds win
quick worms.

9. Facilitate your contact center with Gen y
technology, Attivvo- Email management
software to uplift the customer satisfaction.
Attivvo comes in different flavors, soundly
integrated and can be opted for ticket
management, lead management, or
complaint management ready to suit the
nature of your business. Visit our website to
know more: attivvo.in
Presenting Attivvo…!

10. www.teckinfo.com
info@Teckinfo.com
info@teckinfo.com
+91-11-49605588
Contact us