4. Initial Steps
• Identification of a suitable QA pilot
• Knowledge sharing
• Defined success criteria
• Check Point #1
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5. Growth of the Partnership
• QA for multiple applications
• PeopleSoft support
• Checkpoint #2
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6. Current State of the Partnership
• Development Services
– .NET
– MSSQL
• QA Services
– Manual testing
– Automated testing
– Process consulting
• PeopleSoft Services
– Development
– Support
– Integration
• Claims Related Consulting
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7. Organizational Structure
Onsite Offshore
VP of
Strategy &
Strategy Delivery
Client
Executive(s)
Services
CIO Escalation
Relationship Status
Director, Applications VP of Reporting
Account
Management Delivery
Mgmt.
Support Functions
Manager SQA
Management, Status, Escalation (1)
Audits
Clarifications Resource
Program Manager (1)
Management
Development Lead
Offshore
PeopleSoft Lead
Onsite QA Lead
Onsite .NET
QA Team
Onsite
Daily Status and Reporting Offshore
PeopleSoft Team
Offshore
Account
Delivery Development Team
Management
8. Security Best Practices
• Secure point to point VPN
• Business Associates Agreement
• Internal Audits
• External Audits
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9. Value Adds
• Formalized Internal QA Process
– Root Cause Analysis
– Defect Triage
• PeopleSoft Practice
– Center of Excellence
• Claims Support
– Conformance to industry best practice
– Claims processing engine gap analysis
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Regulatory enforcement actions (fines, outsourcing restrictions et.al.)Civil suits – individual and class action (data transfer issues, joint & several liability, 3rd party beneficiary suit in data subject country)
Regulatory enforcement actions (fines, outsourcing restrictions et.al.)Civil suits – individual and class action (data transfer issues, joint & several liability, 3rd party beneficiary suit in data subject country)
Regulatory enforcement actions (fines, outsourcing restrictions et.al.)Civil suits – individual and class action (data transfer issues, joint & several liability, 3rd party beneficiary suit in data subject country)