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What is BI on Cloud?
- Hari Prasad Devarapalli
Agenda

                Business and Business Intelligence (BI)


               Cloud Computing


               Business Intelligence on cloud




         TCS Confidential                  9 February 2011   2
Agenda



               Cloud Computing


               Business Intelligence on cloud




         TCS Confidential                 9 February 2011   3
Business goal : A Self-Optimizing Enterprise

 Efficiency
 Q: Business & IT Error Rate
    Reduction
 C: Reduction in Business &
    IT Costs
                                  Internal Efficiency
 T: Process FTE & Cycle-Time
                                                               Agility
    Reduction                                                  Problem/Change Impact Analysis
                                                                  Time
                                                               Process Cycle-Time Reduction
                                                               Time-To-Market Improvement


                                 External Efficiency           Adaptability
                               (Agility and Adaptability)      Change Impact Analysis &
                                                                 Response Time
                                                               Business & Infrastructure Service
                                                                  Reuse
                                                               Level of Process Standardization


                     Continuously adapt your business processes
         to seize opportunities quickly and efficiently in a dynamic marketplace
                                            TCS Confidential                9 February 2011
Business Intelligence


                • Reporting tools, analytics, dashboards, scorecards, data
  BI Is User-     modeling, data warehouse, data mining, online analytical
 Defined and      processing (OLAP), or performance management. It is all of
   Scalable       those, and more.




                • Each product may do some things, but not necessarily all of
                  them; however BI can deliver many, if not all of them. When
The BI Market     considering a BI platform, it's important to learn about BI's
 Is Saturated     many embedded features and create a prioritized list for your
                  own organization.




                                       TCS Confidential              9 February 2011
Business Intelligence

                  • Business Intelligence platforms take a horizontal
                    approach to data that supports many vertical
                    applications - including most of those listed above in item
 It's Horizontal,   number one.
   Not Vertical
                  • Every organization or application with data has a
                    potential case for using BI, no matter how many vertical
                    uses or applications might be involved




                • This initial learning can include drilling down to a report,
                  adding summarizations, or learning the best way to
                  display data visually. For example, in data mining you
  BI's Feature    may need to learn about clustering, decision trees, or
 Set Is Complex   regression, all-powerful features that require a higher
                  learning curve than out-of-the box solutions. However,
                  BI's benefits do outweigh the difficulties.


                                        TCS Confidential              9 February 2011
Business Intelligence
                 • Most business applications are available as software solutions-fit
                   for specific purposes and ready to use right out of the box.
    BI Is a      • Most Business Intelligence applications rely on platforms where
Platform, Not      technical users build specific solutions in a development
 a "Solution"      environment.
                 • There are a few BI vendors who are moving toward solution-
                   based applications.



                • Data that is stored and used for Business Intelligence can be
                  either standardized for transactional systems or optimized for
                  reporting and analysis.
 BI's Data      • BI is flexible and can provide good results using many different
Structure Is      structures. Although most business applications rely on
  Flexible        transactional structures for speedy record processing, in BI it can
                  be modeled as relational, dimensional, or a hybrid that might be
                  ROLAP (Relational) or MOLAP (Multidimensional).


                                         TCS Confidential               9 February 2011
Business Intelligence


                 • Most business applications are specific to standard business
   User            processes-something users are already comfortable with.
                   However, Business Intelligence is very flexible and doesn't follow
 Adoption
                   any specific, prescribed process. Users have the ability to explore
  Can Be           the data and develop reporting tools as they choose. This is a huge
Challenging        benefit that can also present challenges and intimidate many users
                   preventing them from fully adopting a BI solution.




                  • Because Business Intelligence is complex, flexible in structure,
                    and platform-based, it depends more on IT than most business
BI Requires IT
                    applications. Organizations where business users and IT resources
Involvement         work together will experience a much greater overall success rate
                    with Business Intelligence.


                                           TCS Confidential              9 February 2011
Agenda

                Business and Business Intelligence (BI)




               Business Intelligence on cloud




         TCS Confidential                  9 February 2011   9
What is Cloud Computing?
    TCS Definition
    • A Cloud is a set of IT optimization techniques rolled into capabilities offered as a shared service to
      customers, providing extremely large scale through a very simple and easy-to-consume interface,
      in an extremely granular, usage-based pricing model

    Characteristics (from NIST)
    • Pay-Per-Use
    • On-demand Self-Service
    • Ubiquitous Network Access
    • Resource Pooling
      • Location Independence
      • Homogeneity
    • Rapid Elasticity
    • Measured Service


    Service Models
    • Software as a Service (SaaS)
    • Platform as a Service (PaaS)
    • Infrastructure as a Service (IaaS)

    Deployment Models
    • Private Cloud
    • Public Cloud
    • Hybrid Cloud

                                                      TCS Confidential                        9 February 2011   - 10
Cloud Delivery Models

 IT Level              System administration, obtain general             Amazon Web Services, IBM,
                       processing, storage, database management,         GoGrid, Sun Grid Compute Utility,
 “Infrastructure-as-   and other resources and applications through      Google Base, …
 a-Service”            the network and pay only for what gets used




                       Developers can design, build and test             Azure Services Platform, Oracle
 Developer Level       applications that run on the Cloud provider’s     SaaS platform, Coghead,
 “Platform-as-a-       infrastructure and then deliver those             force.com, Yahoo developer
                                                                         network, Google App Engine, …
 Service”              applications to end-users from the providers
                       servers.




                       Companies host applications in the cloud that     Google Docs, acrobat.com, Zoho,
 User Level                                                              salesforce.com, animoto, Oracle
                       many users access through internet
 “Software-as-a-       connections. The services being sold or offered
                                                                         on demand, Windows Office Live,
                                                                         …
 Service”              is a complete end-user application




                                               TCS Confidential                          9 February 2011     - 11
What does pay-as-you-go mean?

Service   Typical Unit of Measure                    Typical values
Model
SaaS      Per user per month                         No norm. The vendor is free to set
          Per location per month, etc.               his pricing and the unit of measure!
PaaS      Per GB per month for DBs                   10 USD/GB-month
          Per connection per month for
          integration layer
          Data Transfer In/Out
IaaS      Instance-hours per month                   10 cents/hour
          Data Transfer in/Out                       10 cents/GB – in, 15 cents/GB-out
          GB per month for storage                   10 cents/GB-month




                                         TCS Confidential                   9 February 2011   12
Cloud Computing Deployment Models
   Public Cloud
   •   Mega-scale Infrastructure and Services
   •   Sold publically
   •   Pay-Per-Use
   •   Multitenant applications and services
   •   Access virtually unlimited resources

   Private Cloud
   •   Finite Infrastructure and Services
   •   Enterprise owned or leased
   •   Charge-back to LOBs or Users
   •   Cloud Computing model in a company's own datacenter or providers
   •   Access limited resources that must be managed by LOBs or Central IT.

   Hybrid Cloud
   • Composition of two or more clouds
   • Mixed usage of both public and private clouds
   • Enables application components to be spread between multiple public and/or
     private clouds.

                                           TCS Confidential             9 February 2011   - 13
                                                                                             -
Cloud Deployment Models




 Source: Security Guidance for Critical Areas of Focus in Cloud Computing, Cloud Security Alliance, April 2009




                                                               TCS Confidential                              9 February 2011
Amazon Web Services™ Customer Agreement




      Source: http://aws.amazon.com/agreement/ - Updated December 6, 2010 and retrieved on 3rd Feb 2011
                                            TCS Confidential                   9 February 2011
Benefits & Challenges in Cloud

               • Benefits :                               Challenges/Risks :


Agility                                    * Confidentiality

                                            * Integrity
No Capex.
                                            * Availability
Scalability
                                            * Multitenant s/w/resources.
dynamic provisioning,
                                            * Policy migration

location independent availability,         * Auditing limitations

Pay Per use.                               * Changing cloud vendor


                                TCS Confidential                 9 February 2011
Agenda

                Business and Business Intelligence (BI)


               Cloud Computing




         TCS Confidential                  9 February 2011   17
Typical Use Case for Cloud
• Infrastructure Transformation        • High Performance Computing

• SaaS (e-mail, collaboration, etc.)   • POCs

• Dev and Test                         • Backup

• Hosted solutions                     • DR

• Content Delivery Networks            • VPCs / Private Clouds




                                       TCS Confidential          9 February 2011   - 18
Advantages of Cloud over hosted Service

                  • Massive computing power on
  Demand            demand available immediately



  Unlimited       • Infinitely scalable on demand
                    and resources can be released
  Elasticity        as well when not required


Low cost of       • Pay as you use for minutes ,
                    hours or days based on
ownership,          capacity used. Affordable
                       TCS Confidential   9 February 2011
Cloud BI Platforms

• Informatica Cloud

• Microsoft

• SAP
   – SAP BusinessObjects OnDemand

• IBM
   – Cognos Business Intelligence 10.1 on the cloud.
   – Blue Insight, IBM’s own business intelligence (BI) and analytics private cloud
     deployment

• Oracle
   – Cloud ready Business Intelligence with Oracle Business Intelligence 11g



                                        TCS Confidential            9 February 2011
SaaS BI Pure Play vendors
          SaaS-based end-to-end BI and data integration platform.

          It provides customers with the option of either uploading data to Birst or leaving
          data locally, with only the analysis happening in the cloud.



          the analytic platform uses a proprietary columnar data structure, allowing granular
          data to be stored to support extensive analysis of KPIs.

          an open platform integration strategy that will allow its clients to access data
          now stored in its system and combine it with other data in the enterprise for
          combined analysis and reporting.



          built-in business user-oriented statistical capabilities for identifying trends,
          forecasts with error ranges, and patterns with support for drilling into the data
          while context is maintained to identify the root cause of a problem. Moreover,
          users can perform real-time what-if analysis to determine the impact of various
          scenarios, while alerts are shown based on variance from goals or best practice.




                                       TCS Confidential                    9 February 2011
SaaS BI Pure Play vendors
                    Uses a proprietary columnar data structure, allowing
                    granular data to be stored to support extensive analysis of
                    KPIs.


                     Data Warehouse as a Service (DWaaS)

                     Business Intelligence as a Service (BIaaS)

                     Data Integration as a Service (DIaaS)



                     The Oco product is used to augment installed BI
                     capabilities already in place.

                     The company has designed an innovative data model that
                     supports standard analysis for supply chain, sales,
                     marketing, customer and finance operations, but will also
                     work with clients to build out customized analytic
                     applications tailored to their needs.




                         TCS Confidential                    9 February 2011
Cloud Platforms for Business Intelligence




RightScale is the cloud management platform that manages the underlying cloud
infrastructure


Clients: Sibblingz   a virtul world platform
         CrowdStar   a Facebook based social gaming company,

                                               TCS Confidential   9 February 2011
Analyst Groups Analysis
• .
      IDC
      • A new IDC report finds the SaaS BI market will experience triple the growth of
        the market overall, soaring at a compound annual growth rate of 22.4
        percent through 2013, although actual revenue totals will remain small
        compared to on-premise BI applications



      Gartner
      • According to research conducted by Gartner, BI platform SaaS and cloud
        adoption is currently very low, with only around 30% of the current users of
        BI expecting to adopt either SaaS or cloud in the future. Gartner inquiries
        suggest that BI SaaS has had the most adoption in specific analytic application
        areas, such as Web analytics or social media analytics, or embedded as part of
        other SaaS applications. As data volumes become extreme and must be
        combined with internal and cloud-based sources, the need for on-demand
        scalability may change the trajectory of demand and growth for BI platform
        SaaS and cloud.


                                              TCS Confidential               9 February 2011
Thank You




            TCS Public   9 February 2011
TCS Analytics Platform BPO Solution

  Analytics



   •Customer Analytics
   •Data Mining & Predictive Analytics
   •Finance & Accounting Analytics
   •Human Capital Analytics
   •IT Analytics   TCS Analytics Platform BPO Solution

   •Supply Chain Analytics
   •Retail & CPG Analytics
   •Other Industry Vertical Analytics




                                   TCS Public            9 February 2011
TCS Analytics Platform BPO Solution
                            • Exponential growth in data volumes coupled with the need for timely, better & deeper
Business Drivers              insights
                            • Increased acceptance & adoption of SaaS solutions in the market to drive down costs
                            • Understanding customer behavior becoming key for organization’s success
                            To provide cost-effective, value enhancing analytics outsourcing solutions that helps
      Objective             organizations build customer intimacy, reduce customer churn, reduce operating cost,
                            increase revenue and provide excellent customer experience

       Solution
• Each offering comes
  with pre-built industry
  standard data model,
  KPIs, role based
  dashboards/reports,
  ETL scripts, data
  integration templates

• Service oriented Core
  Platform Architecture

• Integrated Advanced
  Analytics

• Analytics Shared
  Services/KPO

                            • Unique “Powered by Oracle” Analytics BPO alliance in the world
Value Proposition           • World class analytics; Comprehensive, fully managed, hosted and integrated solution integrating BI, PM
                              and advanced analytics
                            • TCS investments in prebuilt multi-tenant -
                                                                    - 27 solution; Global shared services DW, BI and Advanced Analytics
                                                                  TCS Public                                   9 February 2011
                              competency center
Key Characteristics
• Agility - improves with users able to rapidly and inexpensively re-provision technological
  infrastructure resources
• Cost (Pay as You Go) – cost is greatly reduced and capital expenditure is converted to
  operational expenditure . Also you can convert fixed cost to variable.
• Device and location independence - enable users to access systems using a web browser
  regardless of their location or what device they are using, e.g., PC, mobile.
• Multi-tenancy - enables sharing of resources and costs among a large pool of users, allowing for:
    – Centralization of infrastructure in areas with lower costs (such as real estate, electricity, etc.)
    – Peak-load capacity increases (users need not engineer for highest possible load-levels)
    – Utilization and efficiency improvements for systems that are often only 10-20% utilized.
• Reliability - improves through the use of multiple redundant sites, which makes it suitable for
  business continuity and disaster recovery .
• Scalability - via dynamic ("on-demand") provisioning of resources on a fine-grained, self-service
  basis near real-time, without users having to engineer for peak loads.
• Sustainability comes about through improved resource utilization, more efficient systems, and
  carbon neutrality. Nonetheless, computers and associated infrastructure are major consumers of
  energy
• Virtualized: Applications are decoupled from the underlying hardware. Multiple applications can
  run on one computer (virtualization a la VMWare) or multiple computers can be used to run one
  application
                                                   TCS Confidential                   9 February 2011   - 28
Cloud Computing Concerns
   Loss of control
   Integration: enterprise & federated authorization
   Interoperability: with key enterprise applications
   Accessibility and UI limitations of web apps
   Reliability, performance, security; offline access
   Features; changes; vendor lock-in
   Policy/compliance concerns (privacy)
   Breach forensics and mitigation
   Business “surprises”;
   Support; More Logins
   Consequences of “Creative Destruction”




                                       TCS Confidential   9 February 2011   - 29

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What is BI on Cloud

  • 1. What is BI on Cloud? - Hari Prasad Devarapalli
  • 2. Agenda Business and Business Intelligence (BI) Cloud Computing Business Intelligence on cloud TCS Confidential 9 February 2011 2
  • 3. Agenda Cloud Computing Business Intelligence on cloud TCS Confidential 9 February 2011 3
  • 4. Business goal : A Self-Optimizing Enterprise Efficiency Q: Business & IT Error Rate Reduction C: Reduction in Business & IT Costs Internal Efficiency T: Process FTE & Cycle-Time Agility Reduction Problem/Change Impact Analysis Time Process Cycle-Time Reduction Time-To-Market Improvement External Efficiency Adaptability (Agility and Adaptability) Change Impact Analysis & Response Time Business & Infrastructure Service Reuse Level of Process Standardization Continuously adapt your business processes to seize opportunities quickly and efficiently in a dynamic marketplace TCS Confidential 9 February 2011
  • 5. Business Intelligence • Reporting tools, analytics, dashboards, scorecards, data BI Is User- modeling, data warehouse, data mining, online analytical Defined and processing (OLAP), or performance management. It is all of Scalable those, and more. • Each product may do some things, but not necessarily all of them; however BI can deliver many, if not all of them. When The BI Market considering a BI platform, it's important to learn about BI's Is Saturated many embedded features and create a prioritized list for your own organization. TCS Confidential 9 February 2011
  • 6. Business Intelligence • Business Intelligence platforms take a horizontal approach to data that supports many vertical applications - including most of those listed above in item It's Horizontal, number one. Not Vertical • Every organization or application with data has a potential case for using BI, no matter how many vertical uses or applications might be involved • This initial learning can include drilling down to a report, adding summarizations, or learning the best way to display data visually. For example, in data mining you BI's Feature may need to learn about clustering, decision trees, or Set Is Complex regression, all-powerful features that require a higher learning curve than out-of-the box solutions. However, BI's benefits do outweigh the difficulties. TCS Confidential 9 February 2011
  • 7. Business Intelligence • Most business applications are available as software solutions-fit for specific purposes and ready to use right out of the box. BI Is a • Most Business Intelligence applications rely on platforms where Platform, Not technical users build specific solutions in a development a "Solution" environment. • There are a few BI vendors who are moving toward solution- based applications. • Data that is stored and used for Business Intelligence can be either standardized for transactional systems or optimized for reporting and analysis. BI's Data • BI is flexible and can provide good results using many different Structure Is structures. Although most business applications rely on Flexible transactional structures for speedy record processing, in BI it can be modeled as relational, dimensional, or a hybrid that might be ROLAP (Relational) or MOLAP (Multidimensional). TCS Confidential 9 February 2011
  • 8. Business Intelligence • Most business applications are specific to standard business User processes-something users are already comfortable with. However, Business Intelligence is very flexible and doesn't follow Adoption any specific, prescribed process. Users have the ability to explore Can Be the data and develop reporting tools as they choose. This is a huge Challenging benefit that can also present challenges and intimidate many users preventing them from fully adopting a BI solution. • Because Business Intelligence is complex, flexible in structure, and platform-based, it depends more on IT than most business BI Requires IT applications. Organizations where business users and IT resources Involvement work together will experience a much greater overall success rate with Business Intelligence. TCS Confidential 9 February 2011
  • 9. Agenda Business and Business Intelligence (BI) Business Intelligence on cloud TCS Confidential 9 February 2011 9
  • 10. What is Cloud Computing? TCS Definition • A Cloud is a set of IT optimization techniques rolled into capabilities offered as a shared service to customers, providing extremely large scale through a very simple and easy-to-consume interface, in an extremely granular, usage-based pricing model Characteristics (from NIST) • Pay-Per-Use • On-demand Self-Service • Ubiquitous Network Access • Resource Pooling • Location Independence • Homogeneity • Rapid Elasticity • Measured Service Service Models • Software as a Service (SaaS) • Platform as a Service (PaaS) • Infrastructure as a Service (IaaS) Deployment Models • Private Cloud • Public Cloud • Hybrid Cloud TCS Confidential 9 February 2011 - 10
  • 11. Cloud Delivery Models IT Level System administration, obtain general Amazon Web Services, IBM, processing, storage, database management, GoGrid, Sun Grid Compute Utility, “Infrastructure-as- and other resources and applications through Google Base, … a-Service” the network and pay only for what gets used Developers can design, build and test Azure Services Platform, Oracle Developer Level applications that run on the Cloud provider’s SaaS platform, Coghead, “Platform-as-a- infrastructure and then deliver those force.com, Yahoo developer network, Google App Engine, … Service” applications to end-users from the providers servers. Companies host applications in the cloud that Google Docs, acrobat.com, Zoho, User Level salesforce.com, animoto, Oracle many users access through internet “Software-as-a- connections. The services being sold or offered on demand, Windows Office Live, … Service” is a complete end-user application TCS Confidential 9 February 2011 - 11
  • 12. What does pay-as-you-go mean? Service Typical Unit of Measure Typical values Model SaaS Per user per month No norm. The vendor is free to set Per location per month, etc. his pricing and the unit of measure! PaaS Per GB per month for DBs 10 USD/GB-month Per connection per month for integration layer Data Transfer In/Out IaaS Instance-hours per month 10 cents/hour Data Transfer in/Out 10 cents/GB – in, 15 cents/GB-out GB per month for storage 10 cents/GB-month TCS Confidential 9 February 2011 12
  • 13. Cloud Computing Deployment Models Public Cloud • Mega-scale Infrastructure and Services • Sold publically • Pay-Per-Use • Multitenant applications and services • Access virtually unlimited resources Private Cloud • Finite Infrastructure and Services • Enterprise owned or leased • Charge-back to LOBs or Users • Cloud Computing model in a company's own datacenter or providers • Access limited resources that must be managed by LOBs or Central IT. Hybrid Cloud • Composition of two or more clouds • Mixed usage of both public and private clouds • Enables application components to be spread between multiple public and/or private clouds. TCS Confidential 9 February 2011 - 13 -
  • 14. Cloud Deployment Models Source: Security Guidance for Critical Areas of Focus in Cloud Computing, Cloud Security Alliance, April 2009 TCS Confidential 9 February 2011
  • 15. Amazon Web Services™ Customer Agreement Source: http://aws.amazon.com/agreement/ - Updated December 6, 2010 and retrieved on 3rd Feb 2011 TCS Confidential 9 February 2011
  • 16. Benefits & Challenges in Cloud • Benefits : Challenges/Risks : Agility * Confidentiality * Integrity No Capex. * Availability Scalability * Multitenant s/w/resources. dynamic provisioning, * Policy migration location independent availability, * Auditing limitations Pay Per use. * Changing cloud vendor TCS Confidential 9 February 2011
  • 17. Agenda Business and Business Intelligence (BI) Cloud Computing TCS Confidential 9 February 2011 17
  • 18. Typical Use Case for Cloud • Infrastructure Transformation • High Performance Computing • SaaS (e-mail, collaboration, etc.) • POCs • Dev and Test • Backup • Hosted solutions • DR • Content Delivery Networks • VPCs / Private Clouds TCS Confidential 9 February 2011 - 18
  • 19. Advantages of Cloud over hosted Service • Massive computing power on Demand demand available immediately Unlimited • Infinitely scalable on demand and resources can be released Elasticity as well when not required Low cost of • Pay as you use for minutes , hours or days based on ownership, capacity used. Affordable TCS Confidential 9 February 2011
  • 20. Cloud BI Platforms • Informatica Cloud • Microsoft • SAP – SAP BusinessObjects OnDemand • IBM – Cognos Business Intelligence 10.1 on the cloud. – Blue Insight, IBM’s own business intelligence (BI) and analytics private cloud deployment • Oracle – Cloud ready Business Intelligence with Oracle Business Intelligence 11g TCS Confidential 9 February 2011
  • 21. SaaS BI Pure Play vendors SaaS-based end-to-end BI and data integration platform. It provides customers with the option of either uploading data to Birst or leaving data locally, with only the analysis happening in the cloud. the analytic platform uses a proprietary columnar data structure, allowing granular data to be stored to support extensive analysis of KPIs. an open platform integration strategy that will allow its clients to access data now stored in its system and combine it with other data in the enterprise for combined analysis and reporting. built-in business user-oriented statistical capabilities for identifying trends, forecasts with error ranges, and patterns with support for drilling into the data while context is maintained to identify the root cause of a problem. Moreover, users can perform real-time what-if analysis to determine the impact of various scenarios, while alerts are shown based on variance from goals or best practice. TCS Confidential 9 February 2011
  • 22. SaaS BI Pure Play vendors Uses a proprietary columnar data structure, allowing granular data to be stored to support extensive analysis of KPIs. Data Warehouse as a Service (DWaaS) Business Intelligence as a Service (BIaaS) Data Integration as a Service (DIaaS) The Oco product is used to augment installed BI capabilities already in place. The company has designed an innovative data model that supports standard analysis for supply chain, sales, marketing, customer and finance operations, but will also work with clients to build out customized analytic applications tailored to their needs. TCS Confidential 9 February 2011
  • 23. Cloud Platforms for Business Intelligence RightScale is the cloud management platform that manages the underlying cloud infrastructure Clients: Sibblingz a virtul world platform CrowdStar a Facebook based social gaming company, TCS Confidential 9 February 2011
  • 24. Analyst Groups Analysis • . IDC • A new IDC report finds the SaaS BI market will experience triple the growth of the market overall, soaring at a compound annual growth rate of 22.4 percent through 2013, although actual revenue totals will remain small compared to on-premise BI applications Gartner • According to research conducted by Gartner, BI platform SaaS and cloud adoption is currently very low, with only around 30% of the current users of BI expecting to adopt either SaaS or cloud in the future. Gartner inquiries suggest that BI SaaS has had the most adoption in specific analytic application areas, such as Web analytics or social media analytics, or embedded as part of other SaaS applications. As data volumes become extreme and must be combined with internal and cloud-based sources, the need for on-demand scalability may change the trajectory of demand and growth for BI platform SaaS and cloud. TCS Confidential 9 February 2011
  • 25. Thank You TCS Public 9 February 2011
  • 26. TCS Analytics Platform BPO Solution Analytics •Customer Analytics •Data Mining & Predictive Analytics •Finance & Accounting Analytics •Human Capital Analytics •IT Analytics TCS Analytics Platform BPO Solution •Supply Chain Analytics •Retail & CPG Analytics •Other Industry Vertical Analytics TCS Public 9 February 2011
  • 27. TCS Analytics Platform BPO Solution • Exponential growth in data volumes coupled with the need for timely, better & deeper Business Drivers insights • Increased acceptance & adoption of SaaS solutions in the market to drive down costs • Understanding customer behavior becoming key for organization’s success To provide cost-effective, value enhancing analytics outsourcing solutions that helps Objective organizations build customer intimacy, reduce customer churn, reduce operating cost, increase revenue and provide excellent customer experience Solution • Each offering comes with pre-built industry standard data model, KPIs, role based dashboards/reports, ETL scripts, data integration templates • Service oriented Core Platform Architecture • Integrated Advanced Analytics • Analytics Shared Services/KPO • Unique “Powered by Oracle” Analytics BPO alliance in the world Value Proposition • World class analytics; Comprehensive, fully managed, hosted and integrated solution integrating BI, PM and advanced analytics • TCS investments in prebuilt multi-tenant - - 27 solution; Global shared services DW, BI and Advanced Analytics TCS Public 9 February 2011 competency center
  • 28. Key Characteristics • Agility - improves with users able to rapidly and inexpensively re-provision technological infrastructure resources • Cost (Pay as You Go) – cost is greatly reduced and capital expenditure is converted to operational expenditure . Also you can convert fixed cost to variable. • Device and location independence - enable users to access systems using a web browser regardless of their location or what device they are using, e.g., PC, mobile. • Multi-tenancy - enables sharing of resources and costs among a large pool of users, allowing for: – Centralization of infrastructure in areas with lower costs (such as real estate, electricity, etc.) – Peak-load capacity increases (users need not engineer for highest possible load-levels) – Utilization and efficiency improvements for systems that are often only 10-20% utilized. • Reliability - improves through the use of multiple redundant sites, which makes it suitable for business continuity and disaster recovery . • Scalability - via dynamic ("on-demand") provisioning of resources on a fine-grained, self-service basis near real-time, without users having to engineer for peak loads. • Sustainability comes about through improved resource utilization, more efficient systems, and carbon neutrality. Nonetheless, computers and associated infrastructure are major consumers of energy • Virtualized: Applications are decoupled from the underlying hardware. Multiple applications can run on one computer (virtualization a la VMWare) or multiple computers can be used to run one application TCS Confidential 9 February 2011 - 28
  • 29. Cloud Computing Concerns  Loss of control  Integration: enterprise & federated authorization  Interoperability: with key enterprise applications  Accessibility and UI limitations of web apps  Reliability, performance, security; offline access  Features; changes; vendor lock-in  Policy/compliance concerns (privacy)  Breach forensics and mitigation  Business “surprises”;  Support; More Logins  Consequences of “Creative Destruction” TCS Confidential 9 February 2011 - 29