8. Challenges In “Meeting the Challenge: The 2009 CIO Agenda,” improving business processes was once again ranked as the No. 1 business priority. . .” Gartner Executive Programs Report, July 2009 Inefficient Operations Slow Responses Disconnected Teams Rigid Systems Leadership Operations Suppliers IT Framework

27. Ricoh Orchestrates Your Supply Chain PEOPLE PROCESS INTEGRATION SERVICES Internal Participants, Often Cross-Functional External Participants Integration Model

30. SCM – Common Questions Question Typical Current Method Ricoh Capabilities What statistics are provided and how is historical information tracked? Statistics and historical metrics collected in spreadsheets, or, Access DB and not backed up Statistics identified by client and updated in recoverable DB and accessed through flexible & robust BPM tools How is the reporting structure matched to the organization? Standard set of reports require IT modification , or, spreadsheets/Access DB Utilize BPM and hierarchy workflow DB for standard and custom, user developed reporting. Can you modify flow to support revisions to process? Flow very strict, requires IT modification to update process and flows & documentation Flow is managed by client and modified based on client business requirements Methods for scoring the suppliers based on performance Standard updates for metrics and scores based on structured DB and coding Scoring is defined and via discovery and design process How is the re-work expense recovered? Structure and expense highly stringent. Expense recovered through AP and requires significant effort to modify Re-work expense and penalties defined by client and managed through BPM tool and integration with AP What is the cost to support this? Included in license and services

32. SCM – Common Questions Question Typical Current Method Ricoh Capabilities How are the key processes identified and managed for exceptions? Manually via spreadsheets, or simple requirements captured upon first receipt. Exception and handling requirements defined in discovery process and then maintained by end users in configuration. How is information shared and managed across the operation and the partners - Via legacy reports, spreadsheets & Access DB Information shared and managed by role and shared via web portal for ease and performance. How do you track on-time delivery? - Via legacy reports, spreadsheets & Access DB All statistics tracked via auto and manual updates during the process. Can the use be limited by role? - Yes by security access in legacy apps and by selective distribution of spreadsheets Yes, via role based access management What is the cost to support this? Included in license and services

33. SCM – Common Questions Question Typical Current Method Ricoh Capabilities How do you store & manage supplier performance statistics? - Legacy DB and spreadsheets that require coding and manual updates to support. Updated in hierarchical DB via auto and manual integration. What are the integration requirements? - Legacy stovepipe apps require coding changes Flexible and manageable via end user updates and auto integration to manual forms entry What are the requirements for publishing to the partners through the web? - Develop web site and integrate publishing from legacy apps. Manually maintained Web portal and role based access via BPM tool How do you manage the business process and workflow configurations? - Legacy apps require IT support and program changes. Documentation manually updated. Updated, created and deleted through tool . How do you manage security and access? - Manually via security access changes and limiting spreadsheet availability Security managed based on role and access requirements What is the cost to support this? Included in license and services