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Lessons Learned from 15 Years in Higher Ed Tech Management
1.
Lessons Learned Bringing Business
Practices to Higher Education Technology Management
2.
15 Years in
College Enrollment Management and Marketing Started TargetX in 1998 410 College & University Clients Technology - Creative - Experience
3.
Online. In print. In
person.
4.
Recruitment Minute (Fridays)
Xpert Tips (Mondays) The iThink Blog Free on Fridays Webcasts XpertSummit (2009 in Atlanta) iThink & iDrink (NACAC 2009 Baltimore)
5.
6.
Two Stories. My “challenging”
relationship with Information Technology.
7.
Another Story. My frustrating
relationship with purchasing.
8.
One Final Story.
My indignant relationship with shared governance.
9.
What drives you
crazy about higher education? (or your college :)
10.
The Tipping Point
11.
ROI
12.
A Time for Different
Decisions.
13.
Humans instinctively
resist change.
14.
Lessons Learned Ideas to
Consider
15.
Watch Your Language
16.
You provide a
service. You accept money for it. You have delivery costs. You pay people. You may (or not) have profits.
17.
It’s a Business.
Stop thinking it’s something else!
18.
Business Consumers or Customers
Sales & Marketing Costs, Return, Investment Experience
19.
Train staff differently.
Provide different tools. Create different plans. Set different goals. Hire different skills. Have different priorities.
20.
Get Everyone On
Board (or get them off)
21.
Hire the best
people you can afford, pay them well, get out of their way. TargetX Human Resources Strategy, 1998-Present
22.
Everyone is replaceable. Everyone
is accountable. Everyone has ownership.
23.
Do you know
what your staff spend their time doing?
24.
Do you know
what you own?
25.
30-Every-90
26.
Share Information (especially financials)
27.
Knowledge is Power. Empower
your People.
28.
Department Budget Short-Term
Focus Long-Term Direction
29.
Employee
vs. Team Member
30.
Do What You
Do Best (outsource the rest)
31.
What is your
college “in business” for?
32.
Bookstore
Food Services Housing Information Technology what’s next?
33.
What is your
department “in business” for?
34.
A Time for Different
Decisions.
35.
What is “core”
to you?
36.
Build vs. Buy
Tool vs. Service Want vs. Need Today vs. Tomorrow
37.
38.
Your Vendor Relationship
39.
40.
Vendor Partnership Mutual Goals/Understanding
Regular Communication New External Perspective Teardown Mistrust
41.
Take back purchasing
responsibility.
42.
Read Different Stuff
43.
44.
45.
46.
47.
“How does cloud
computing relate to your institution’s security policies?”
48.
49.
Down with Committees!
50.
“Committee on Committees”
51.
Hire great people.
Give them ownership. Make them accountable. Provide necessary resources.
52.
Take the Chairs
Away
53.
54.
55.
What are your
3?
56.
Subigentes Humanitas Mortuas
57.
Overthrowing Dead Culture
58.
The Times They Aren’t
a Changing. They already have.
59.
Lessons Learned
Brian Wm. Niles niles@targetx.com 877-715-7474
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