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Tando Baku - CV

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Tando Baku - CV

  1. 1. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor INTRODUCTION CANDIDATE PROFILE I am punctual, efficient, committed and a smart working individual and have outstanding work ethics. I believe in people and skills development to get the best out of them. I have a passion for Customer Service, staying in place with Compliance & Operations, and with great determination and certainty says that I am a “Rain Maker” in Sales. I have 17 years in Banking /Financial services with 10 years being in leadership positions ranging from Sales Manager, Branch Hub Manager , Regional Manager ,Provincial External Sales Manager and Regional Team Leader – Sales Co ordination Achievements Sales 2004 – 2005 – Sales Consultant – Absa exceeded Sales Targets such that I was promoted twice same year ( Jan – May flexi sales consultant, May – Nov Retail sales consultant ,Nov – External sales consultant ) 2005- External Sales Consultant Absa – promoted to Sales Manager -Created fruitful relations with Unions (Sadtu ,Samwu),Private Companies (Metropolitan) that assisted us to drive Absa products and exceed targets even in the Transkei area where Absa branches were not opened yet. 2007 – Sales Manager Absa – No 1 spot Nationally in Transactional Banking through establishing profitable relations with Traditional Leader in the Transkei area 2013 – 2014- Absa SM Turned around Absa Transkei Sales performance from closing 4 to 9 /11 banking buckets within 3 months through a couple of personal initiatives 2014 – Absa TL SC – Occupied the No 1 spot Nationally for Sales in Vehichle finance until retrenchment procress in July 2014 May & June – Absa TL SC Occupied no 1 Spot Nationally with 1 million customers Campaign Management 2008 – 2010 BM – Absa – Chosen to be in the EC Talent Forum and also appointed as Leaders coaching Leaders
  2. 2. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor 2011 RM – Fnb -Opened 5 more operational and profitable branches to take the tally to 8 branches within six months . 2012 P SM - Fnb - Launched and Headed External Sales division in EC and reached the targets within 3 months of operation. PERSONAL DETAILS Name Tando Baku Identity Number 7308295297089 Nationality South African Languages English / Afrikaans / IsiXhosa Residential Location Amalinda – East London Notice Period 1 Week Driver’s License Code 8 Contact Details 0818033365/ 0437064111 Email address tando.baku@gmail.com / tbaku@oldmutualpfa.com FORMAL EDUCATION Date Qualification Institution 1992 Matric Mzomhle High School 1995 National Diploma in Human Resources Walter Sisulu University 2016 NQF Level 5 Millpark
  3. 3. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor 2014 Regulatory Examination RE5 - Representatives Moonstone College 2013 Regulatory Examination RE1 – Key Individual Leselo College EMPLOYMENT SUMMARY Date Company Job Title March 2016 to date Old Mutual Personal Financial Advice Financial Adviser February 2015 to February 2016 AAA Baku(self employed) Director April 2013 to January 2015 Absa Bank – Mthatha Regional Team Leader Sales Coordination January 2012 to March 2013 February 2011 to January 2012 FNB Easyplan – East London Region Provincial External Sales Manger - Eastern Cape Regional Manager – Eastern Cape September 2007 to January 2011 Absa Bank – Butterworth / King Williams Town Branch – Hub Manager Sales Manager - Absa ) Tambo ( Transkei) January 2004 to January 2006 Absa Bank – Mdantsane/ East London Mobile / External Sales Consultant Sales Consultant September 1997 to December 2003 Absa Bank- Mdantsane ,East London,Oxford street ,Vincent ,Cambridge Teller, Enquiries Clerk , Host ,Call Centre Agent Sales Support Clerk
  4. 4. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor COMPUTERPACKAGES  MS Office  MS Excel  MS Word  PowerPoint  Outlook EMPLOYMENT HISTORY Company Old Mutual Personal Financial Advice Employment Duration February 2016 to date Position Personal Financial Advisor Duties and Responsibilities Advising clients about Old Mutual products which are relevant to address their needs Reason for Leaving Joined Old Mutual Company AAA Baku Pty Ltd (Self Employed) Employment Duration February 2015 to February 2016 Position Director Duties and Responsibilities Managing the company in terms of Sales and Distribution Reason for Leaving Retrenched
  5. 5. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor Company Absa Bank – Mthatha Total Employment Duration April 2013 to January 2015 Position TeamLeader Sales Coordination Duties and Responsibilities Heading the Sales Function in the Or Tambo Region( Transkei) in terms of Sales , Customer ,Operations and People aspects Sales Function Plan and develop strategy for the achievement of targets for the branches & the External Sales Team: in terms of monthly, weekly Provincial and National Campaigns Implement strategies and initiatives concluded at the Provincial Management Committee meeting through branch visits Allocate and monitor targets for the branches Monitor and analyses Region’s performance on daily basis and engage the non-Area, Branch and Sales Manager Initiate and drive Campaigns and Promotions ,blitz days in the Region align it with National and Provincial Campaigns Managing and Change and new processes in branches by coaching and guidance Create and maintain relationships with internal & external stake holders to take maximise sales opportunities Customer Chairing Customer Forums and ensuring that the raised at the Forums will be actions Drive Customer appreciation days in partnership with the Customer Experience department Driving and initiating actions to increase the Customer Score on branch visits Conduct & Operations To manage and minimise Fica errors coming from consultants in branches and the External sales consultant To ensure the sales staff is compliant in terms of Legislative requirements
  6. 6. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor People Ensure the staff morale and participation is high Ensure development of staff & maintaining and growing talent Ensure staff is performing to their optimum levels Financial To keep losses at a minimum by not overspending To implement cost saving initiatives like over managing overtime, accommodation To manage and control budget in terms of kilometer claims To manage usage of the Corporate card budget not to exceed Reason for Leaving Seeking career growth Company Fnb Easyplan Total Employment Duration February 2011 to March 2013 Employment Duration January 2012 to March 2013 Position Provincial External Sales Manger Eastern Cape Duties and Responsibilities Driving and overseeing the external sales to achieve and exceed prescribed targets Supporting branches through creation and maintaining of Groups Schemes with various stakeholders e.g. Transnet, Satawu - Union, Sadtu – Union Ensuring that the External Sales consultants and Branch Managers are exposed to enough sales opportunities to reach their targets Coaching and guidance of Branch Managers and External Sales consultants to identify sales opportunities Employment Duration February 2011 to January 2012 Position Regional Manager - Eastern Cape Duties and Responsibilities Managed 8 branches in terms of Sales Customer Service
  7. 7. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor Operations Collections Reason for Leaving Career Growth – Better opportunity Company Absa Bank – Butterworth Employment Duration September 2007 to January 2011 Position Branch – Hub Manager Duties and Responsibilities Managing King Williams Town and its sub branches in terms of Sales, Customer, Operations, People and Finance aspects according to prescribed objectives Sales Achievement of prescribed targets for the King Williams’s Town branch and sub branches Driving Campaigns and Promotions for the Hub so that the branches could achieve their target Customer Ensure that the branches reached the required Customer Service Measurement Score Ensuring that all complaints are resolved within Sla and not resolved escalated up to me for actioning within the prescribed sla Ensure Customer appreciation days and Customer Forums are held Ensure an excellent customer service is delivered by all branches as per the required level Employment Duration January 2007 to August 2007 Position Sales Manager - Absa OR Tambo (Transkei) Duties and Responsibilities Tasked with setting the Sales function as Absa bank was new in the Region Led a staff complement of 20, 1 Sales receptionist, 3 Sales Support clerks, 16 Sales Consultants in terms of: Sales, Customer Service, Operations, People and Finance
  8. 8. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor Sales Ensuring that the sales targets are met by all branches Ensuring that Sales staff is compliant in terms of Fais and Fica Requirement Ensuring that quality sales are recorded and no claw- backs Customer Ensuring the delivery of an excellent Customer Service and this is evidenced by a good Customer service measurement score Ensure customer appreciation days are held and we receive customer feedback and actions to be implemented Ensure that right product is offered to the right client Operation Ensuring that policies and procedures are adhered to, to minimise risk Ensure the teams are compliant in terms of fit & proper status Ensure losses are kept to a minimum by following procedures People Ensure that staff performs to the maximum levels Ensure that the staff is developed according to the agreed developmental plan Ensure that are the working atmosphere is at its best Financial Ensure that losses and expenditure are kept to a minimum Ensure that best practices in saving costs is implemented Reason for Leaving Promoted
  9. 9. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor Company Absa Bank East London Employment Duration February 2004 to December 2005 Position Sales Consultant ,External Sales Consultant Duties and Responsibilities Selling the banks products and providing Customer service : Products – Cheque ,Savings ,Investments ,Personal Loans, Credit Cards , Home loans ,Funeral Plans, Transactional account,Vehicle Finance ,Long and short term Insurance ,Funeral Plans Reason for Leaving Promoted Company Absa Bank ( United Bank) Employment Duration September 1997 to December 2003 Position Teller , Enquiries clerk , Call centre agent, Sales Support clerk, Host Duties and Responsibilities Processing of withdrawals and deposits,Attending and solving customer queries ,Processing Admin for the Sales Department , Welcoming clients into the bank and directing them into appropriate points of service Gordon Simanga Absa Regional Executive North West Province 0828537619
  10. 10. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor gordonsi@absa.co.za Louis Van Aswegen Absa Area Head - East London 59 Western Avenue Sanlam Park Vincent 043 7056000 0824695385 Onevea Marembo( ex Channel Head at Absa) R & G group of consultants 2 Sandton Close Sandton 011 783 9955 0835142484
  11. 11. Registration No.: 2008/020992/07 Directors: C van Eeden (MD) Broad Based BEE Status: Level 4 Contributor

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