2. HISTORY
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Quality management program developed by
Motorola in the 1980s.
Officially launched by Motorola in 1987.
After Motorola some electronic companies like
IBM, DEC And TEXAS Instruments also adopted
Six Sigma in 1990s.
3. Your first question is likely….
What is Six Sigma?
Your second question is likely…
Why Six Sigma?
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4. WHAT IS SIGMA?
σ
A term (Greek) used in statistics to represent
standard deviation from mean value, an indicator
of the degree of variation in a set of a process.
Sigma measures how far a given process deviates
from perfection. Higher sigma capability, better
performance
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5. WHAT IS SIX SIGMA?
Six Sigma - A highly disciplined process that
enables organizations deliver nearly perfect
products and services.
The figure of six arrived statistically from current
average maturity of most business enterprises
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6. A statistical concept that measures a
process in terms of defects – at the six sigma
level, there 3.4 defects per million
opportunities(DPMO).
But, it is much more! 6
8. SIX SIGMA METHODOLOGIES
(IT TAKES MONEY TO SAVE MONEY)
BPMS
Business Process Management System
DMAIC
Six Sigma Improvement Methodology
DMADV
Creating new process which will perform at Six
Sigma
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9. WHAT IS DMAIC?
A logical and structured
approach to problem solving and
process improvement.
An iterative process (continuous
improvement)
A quality tool which focus on
change management style.
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10. DMAIC - 5 STEP PROCESS
Define
Measure
Analyse
Control
Improve
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11. DEFINE
1. Define 2. Measure 3. Analyze 4. Improve 5. Control
Clearly identify the problem
Utilize numerical definition
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12. MEASURE
Define performance standards
Measure current level of quality
into Sigma. It precisely pinpoints
the area causing problems.
Identify all potential causes for
such problems.
2. Measure1. Define
3. Analyze 4. Improve 5. Control
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13. ANALYSE
Establish process capability
Define performance objectives
Identify variation sources
1. Tools for analysis
2. Process Mapping
3. Statistical Tests
4. Design of Experiments
5. Control charts
3. Analyse1. Define 2. Measure
4. Improve 5. Control
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14. IMPROVE
Screen potential causes
Discover variable relationships
among causes and effects.
Pursue a method to resolve and
ultimately eliminate problems
4. Improve1. Define 2. Measure 3. Analyse
5. Control
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15. CONTROL
Monitor the improved process
continuously to ensure long term
sustainability of the new
developments.
Document the results and
accomplishments of all the
improvement activities for
future reference.
5. Control1. Define 2. Measure 3. Analyse 4. Improve
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17. WHAT IS DMADV ?
Acronym for:
Define the project
Measure the opportunity
Analyze the process options
Design the process
Verify the performance 17
18. VARIOUS TOOLS USED IN SIX
SIGMA
Check Sheet
Root Cause Analysis
Control Chart
Cost-benefit analysis
Correlation
Run Chart
Pareto Chart
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19. WHY SIX SIGMA?
Six Sigma emerged as a natural evolution in
business to increase profit by eliminating defects.
The Current business environment now demands
and rewards innovation more than ever before due
to:
* Customer Expectations
* Technological Change
* Global Competition
* Market Fragmentation 19
20. BENEFITS OF SIX SIGMA
Generates sustained success
Sets performance goal for everyone
Enhances value for customers
Accelerates rate of improvement
Promotes learning across boundaries
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23. HOW TO IMPLEMENT SIX SIGMA
FACTORS FOR SUCCESS:-
LEADERSHIP
COMMUNICATION
REWARDS AND RECOGNITION
TRAINING
LAUNCHING THE INITIATIVE
IMPLEMENTATION
CONTINUE MOMENTUM 23
24. RETURN ON INVESTMENT
In 2000 GE’s gross annual benefit was $6.6
billion.
Motorola claims a Six Sigma ROI of between
10:1 & 50:1
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25. TRAINING AND CERTIFICATIONS
If you want to make yourself more valuable
and attractive then get training and
certification
• Option I – Certification as Six Sigma Green
Belt
• Option II – Certification as Six Sigma Black
Belt
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26. COMPANIES USING
Six Sigma is in use in virtually all industries around
the world. Some of companies can be listed as:
Motorola
Ericsson
General Electric
Sony
Ford Motor Co.
CITI bank
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27. CONCLUSION
A true Six Sigma organization produces not only
excellent product but also maintains highly
efficient production and administrative systems
that work effectively with the company's other
service processes.
Driving rapid and sustainable improvement to
business processes.
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