This document describes a proposed vending machine for international tourists visiting Paris that would provide customized tour recommendations based on user preferences. The vending machine would use icons and multi-language signage to guide users through selecting options like activities, budget, and adventure level. It would be stocked at major transportation hubs and accommodations. Developers would test early paper prototypes with travelers and refine the design based on usability feedback. Once deployed, the machines would collect anonymous usage data to optimize the recommendations over time.

1. Paris Adventure Tour
パリアドベンチャーツアー
Chih-­‐Wei
Chen,
Sean
Lemme,
Susan
Oldham
and
Kalen
Wong

2. A Vending Machine for
International Tourists...

3. Paris, France
Number one tourist destination in the
world with 33 million visitors in 2012
Reference: UNWTO World Tourism Barometer

4. Key Figures of Tourism in Paris (2012)
Top 5 Nationalities of International Tourists
USA
UK
Italy
Germany
Japan
Reference: Tourism in Paris - Key Figures 2012, Paris Convention and Visitors Bureau

5. Reference: National cultural dimensions, the Hofstede Centre
With Hofstede’s Cultural Dimensions in Mind...

6. Nigel
British accountant, 38, no plan, limited time…

7. Nigel
Likes culture, a good French meal, souvenir for wife…

8. Emiko
Japanese Student, 21, has time, not much money…

9. Emiko
Loves the movie Amelie, and loves fashion…

10. Emiko
Staying at hostel, waiting for friend to arrive…

11. ようこそ Bienvenu Welcome Will
Press to Begin

12. Langue
Français
English
Deutsch
日本語
Italiano

13. Langue
Français
English
Deutsch
日本語
Italiano

14. Langue
Français
English
Deutsch
日本語
Italiano

15. Langue
Français
English
Deutsch
日本語
Italiano

16. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

17. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

18. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

19. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

20. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

21. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

22. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

23. What do you want to do?
Food & Drink
Culture
Shopping
Adventure
Back Continue

24. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

25. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

26. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

27. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

28. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

29. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

30. How much time do you have?
Less than an hour
1 - 3 hours
3 - 5 hours
5 - 8 hours
Back Continue

31. How much can you spend?
Low
Medium
High
Back Continue
€
€€
€€€

32. How much can you spend?
Low
Medium
High
Back Continue
€
€€
€€€

33. How adventurous are you?
Low
Medium
High
Back Continue

34. How adventurous are you?
Low
Medium
High
Back Continue

35. How adventurous are you?
Low
Medium
High
Back Continue

36. How adventurous are you?
Low
Medium
High
Back Continue

37. Creating Adventure.

38. Creating Adventure..

39. Creating Adventure...

40. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

41. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

42. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

43. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

44. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

45. Other Adventures
Cafe, Museum, Mall
Restaurant, Park, Store
Cafe, Souvenir Shop, Gallery
Back Continue

46. Other Adventures
Cafe, Museum, Mall
Restaurant, Park, Store
Cafe, Souvenir Shop, Gallery
Back Continue

47. Other Adventures
Cafe, Museum, Mall
Restaurant, Park, Store
Cafe, Souvenir Shop, Gallery
Back Continue

48. Other Adventures
Cafe, Museum, Mall
Restaurant, Park, Store
Cafe, Souvenir Shop, Gallery
Back Continue

49. Other Adventures
Cafe, Museum, Mall
Restaurant, Park, Store
Cafe, Souvenir Shop, Gallery
Back Continue

50. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

51. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

52. Musée de Montmartre
Paintings, photographs, posters and manuscripts that
depict the history of the Montmartre neighbourhood.
“Fascinating and beautiful artwork! A must see!”
- Jean, Paris resident
Back

53. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

54. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

55. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

56. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

57. Recommended Adventure
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept
Café des 2 Moulins

58. Recommended Adventure
Café des 2 Moulins
Musée de Montmartre
Espace Dalí
Chez QHUIT
Change Accept

59. Recommended Adventure
Musée de Montmartre
Café des 2 Moulins
Espace Dalí
Chez QHUIT
Change Accept

60. €5
Please insert cash or credit

61. Thank You
Payment received

62. Now Printing
Enjoy Paris!

64. Design Considerations
Uncertainty
Avoidance
Long Term
Orientation

65. Vending Machine Appearance

66. Form factors
Paris public
transit ticketing
= familiarity

67. Communication design
Activity Icons
 Color coded in case
symbols not understood
 French text in main symbols on machine
Language
 How much are you willing to spend? Not a lot (€) / Treat yourself (€€) /
A night you’ll never forget (€€€)
Signage
 Rolling text in multiple languages to
ensure understanding of purpose
 Imagery of tour locations

68. Logistics
Target users
 International travelers in Paris
Locations
 Airport, Train stations, Hotels & hostels, Conference centers
Payment methods
 Credit card or Cash
 Only one bill needed, €5 or €1, for cash option

69. How We Would Test It?
The First Stage of Usability Testing
 Participants: Japanese and British people who had been to Paris
 Vending machine: paper models
 UI system: paper prototypes
The Second Stage of Usability Testing
 International tourists

70. How to Collect Data Once in Place?
Statistical Information about Actual Usage
 Nationalities and languages
 User preferences
 Drop-out rate

71. Future Work
Consumer’s Feedback
 On-site interview
 Website
 Customer service team

72. Q & A

73. Thanks!