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Ultimate Guide for Marketing
Your Local Business on Google
Local Marketing Workshop
2
2014, 2015, 2016,
2017, 2018, 2019
The only all-in-one local marketing command center for attracting
lifetime customers and growing your local business.
3
A Few Quick Reminders
You will receive a recording of this webinar. Please check
your spam folder for emails from Surefirelocal.com.
You can ask questions at any point by using the
questions/chat box or emailing
marketing@surefirelocal.com
4
Who wants to win
today’s Google Home
Hub giveaway?
5
Gabriel Brunk
Digital Marketing Strategist
Surefire Local
6
Identify the key areas that
make up Google Search
Walk through a strategy for
how your business can appear
in each of these areas
What we’re going to cover today
7
97% of consumers search
online for local businesses
8
The search journey has become complex, multi-channel,
and multi-device, with near endless touchpoints
73%
of customer
engagement
happens off your
website
9
It’s a Google World
Google has 90.46% of the search
engine market share worldwide
(StatCounter)
Google receives over 63,000 searches
per second on any given day
(Search Engine Land)
An average person conducts 3–4
searches every single day
(Andor SEO)
10
Today’s
Search now
looks
something
like this on
desktop
At the very top are
Google Local Service
Ads and Google Ads
Followed by Google Map
listings for local
businesses
With organic search
results found at the
bottom: Directory
Listings, Online Reviews,
Website, SEO, Content
11
At the very top are
Google Local Service
Ads and Google Ads
Followed by Google
Map listings for local
businesses
With organic search
results found at the
bottom
Today’s
Search now
looks
something
like this on
mobile
12
R P
R P
Where are you in relation to
someone’s search...does Google
know you service the area that
person is searching from?
Proximity
Do others link to your website as
a source for knowledge and
expertise?
Prominence
How often are you publishing
new content on your website,
directories, and social media?
Recency
Is what you’re creating valuable
and useful? Does it provide
answers to the questions people
are searching for?
Relevance
Availability
Identifying Local Search Signals
A
Are your business hours set to
open in the moment someone is
performing their search?
13
The struggle to show up is real
14
When thinking about...
Which promotion to run with on Google Ads
What content you publish as Google Posts through Google My Business
How you go about asking for online reviews
The layout and structure of your website
Anticipate what matters
15
Google Local
Service Ads
Google
Ads
Google My
Business
Organic
Search
Website,
Content,
Business Listings,
Review Sites,
Social Media
Building a Strategy
16
Google Local
Service Ads
17
What are Google Local
Service Ads?
● Paid Placement
● Requires Background Check
● Availability Varies by Industry
● Focuses on services that require an
immediate response:
○ Roofing, HVAC, Plumbers, Locksmiths
(etc.)
● Not available for longer-term home
projects:
○ Interior Design / Remodelling,
Fencing, Handyman
18
19
What Your Ads Say About Your Business
20
How is Ranking Decided for Local Service Ads?
Proximity
How far away are
you from the
person searching?
Have you built
your digital
presence up to
cover your entire
service area?
Relevance
Does your
business match
the services the
user searched for?
Responsiveness
How quickly do
you respond to
leads?
Do you answer
the phone during
your open hours?
Ratings
What is your
average star
rating?
How many Google
reviews
do you have?
21
Google LSA Verticals Are Going Nationwide!
● Appliance repair
● Carpet Cleaning
● Electrician
● Garage Door
● House Cleaning
● HVAC
● Lawn Care
● Locksmith
● Moving Company
● Pest Control
● Plumber
● Roofing
● Water Damage Restoration
● Window Cleaning
22
Google
Ads
23
Google Ads…Explained
02
03
01
Google Search Network
(based on demographic and geographic
targeting)
● Text ads
● Responsive text ads
● Google Local Services
Google Display Network
(based on demographic, geographic, and
contextual targeting)
● Audience-based display
● Responsive display ads
● Remarketing
YouTube Advertising
(based on content, demographic, and
remarketing targeting)
● TrueView ads (pre-roll, in-roll,
non-skippable, bumper ads)
● Video discovery ads
● In-stream ads
24
Keys to
creating a
successful
Google Ads
campaign
`
What do I want to do?
● Drive traffic, awareness,
leads… all three
How / where do people
search?
● Understand search
behavior and plan for
specific keywords and
geographies to target
them.
What makes my ads stand
out?
● Use the right search
extensions and snippets to
grab attention.
● Set your advertising
geography and timing
based on your business.
How do I measure success?
● Implement Goals and
Conversions before
launching campaigns.
25
Translate what you do into how people search
26
Create tightly relevant Ad Groups with keywords &
ads that match
27
Be mindful of keyword match type
● gutters need installation
● installation for my gutters
Ads may show on searches for
● roofers local
● local roofers
● a local roofer
1 Exact Match
[local roofer]
● local gutter installation pro
● best gutter installation company
● gutter installation costs
2 Phrase Match
“gutter installation”
● microsoft windows
● install windows on computer
● window complaints
3 Broad Match
windows
Ads won't show on searches for
● find local roofer
● local roofer near me
● It’s gonna show
28
Enable all relevant Ad Extensions
29
Expanded Text Ads
BEFORE AFTERBEFORE AFTER
30
Responsive Search Ads
BEFORE
31
BEFORE AFTER
Campaign:
Google | DSA | Remodeling
Ad Group:
Kitchen
Ad Group:
Bathroom
Ad Group:
Basement
Auto-Target:
URL Contains:
/kitchen
Auto-Target:
URL Contains:
/bathroom
Auto-Target:
URL Contains:
/basement
Dynamic Search Ads
32
Google My
Business
33
Google My Business allows you to control what
information a potential customer sees when they
search for your business on Google Search and Maps
34
56%
of local businesses
HAVE NOT CLAIMED
their Google My Business listing
35
Business Listings & Your Online Information
● NAP Data Management: Name, Address, Phone Number
○ Information provided: Hours open, same location, services
○ Spelling: “&” vs “and”, “LLC” vs no LLC
○ Formatting: 571.327.3391 vs (571) 327-3391
36
Geo Targeting with Service Areas
37
Geo Targeting with Service Areas
3838SurefireLocal.com
Set Up Your Service Area
● Radius (phased out)
● Counties
● Towns
● Zip codes
39
Geo Targeting with Service Areas
Target by
zip codes /
cities.
Target by
radius
40
Adding a Services List
41
Adding a Services List
Organize services
by categories, and
then descriptions
42
Set Up Your Services List
Allows you to add a whole
menu of services you provide
right within Google My
Business
Categorize your services, add
descriptions
Displays only on mobile
4343SurefireLocal.com
Set Up Your Services List
● Confirm services
listed are correct
● Define primary
category
● Be aware of tools
connected
to your GMB listing
44
Adding Photos & Videos
4545SurefireLocal.com
Businesses with
photos receive
35% more clicks
to their website
than businesses
that don’t have
photos
4646SurefireLocal.com
Google Posts in Google Search
4747SurefireLocal.com
Google Posts Now Appear in Map Listings
48
Get reviews on Google,
Facebook, Yelp, and
other popular review
sites
49
Get reviews on your website
Every time a homeowner leaves a review, it checks off all the major
local ranking factors that Google and other search engines look for in
your online presence
50
Businesses that respond to reviews see, on average, a
¼ star
increase in their average rating
5151SurefireLocal.com
Google My Business and Local Search
Local search results favor...
● the most relevant results for a given search
● businesses offering the most detailed and accurate information
● actively sharing new content
Don’t leave anything to be guessed or assumed; make sure your listing
communicates with potential customers what your business does, where it is,
and how they contact you about your services.
52
Google My Business is the start to owning page 1 of Google...
… it’s not about rank anymore
… it’s about dominating Google’s search result page
… filling your lead funnel is increasingly about off site vs on site
… Google My Business is a critical tool in your marketing toolbox;
CLAIM IT!
53
Organic:
Website,
Content,
Business Listings,
Review Sites,
Social Media
54
Get Control of Your Online Information
● Google My Business optimization
● NAP Data Management
● Directory Listings Management
● Geo-signals
● Local sites- posts and links
● Social Media content
55
Add structured data to your website
Adding local schema to your website makes it easy for Google to
quickly decide what’s important
56
Majority of
businesses
are not
taking
advantage
of local
schema
57
…that is valuable. Ask yourself “What are my clients trying to find?”
…that provides answers to these common questions
…that’s available in multiple formats (read, hear, watch)
...for all stages of the customer journey:
● Signs it’s time for a replacement
● About your company
● Success Stories
● Home maintenance tips
Create Content
58
Publish content to your website
with location signals that get
shared across all your online
business listings and social
media channels
Show Google and clients your
full service area, descriptions of
your team at work, and images
of your final results.
59
Social Media Channels
Facebook Instagram Nextdoor
Twitter YouTube Google My
Business
Houzz
LinkedIn
world’s largest social
media platform
photo and video
dominant channel
only community that
verifies where you live
niche channel to the
home services industry
in-the-moment updates
and news
dominant channel for
video content
controls your profile on
Google, the world’s largest
search engine
professional community
to connect and find new
talent
60
Let’s wrap this up
61
Ask Yourself: What is Google Looking For?
● To provide quality search results for its customers, so they will return
again and again, and view the PAID listings. This is how they make
money.
● You help Google return quality results when…
○ Geo-tagged content
○ Relevant and frequent content
○ Mobile-friendly
○ Cultivate a digital footprint
62
How can you manage all of this in an easy way while also managing
the day-to-day operations of your business?
63
Your Digital Command Center
● Website
● Leads
● Online Reviews
● Directory Listings
● Local Online Visibility
● Content
● Social Media
● Phone Calls
● Analytics
64
Your sole command center for
attracting lifetime customers
and growing your local business.
An all-in-one
marketing platform
for local businesses.
Get a Digital Fitness Report of your online
presence and a demo during a 15-minute call
Let’s meet on
Wednesday
Let’s meet on
Thursday
Let’s meet
next week
65SurefireLocal.com
“Hey Google, who is the
winner to today’s Google
Home Hub giveaway?”
66
SurefireLocal.com
marketing@surefirelocal.com
(571) 327-3391
Thank You!
Such a pleasure to work with. The
knowledge and experience they have
is amazing.
We have worked with Surefire Local
for over 8 years. Our experience with
their team has been nothing less than
excellent!

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Ultimate Guide for Marketing Your Local Business on Google

  • 1. Ultimate Guide for Marketing Your Local Business on Google Local Marketing Workshop
  • 2. 2 2014, 2015, 2016, 2017, 2018, 2019 The only all-in-one local marketing command center for attracting lifetime customers and growing your local business.
  • 3. 3 A Few Quick Reminders You will receive a recording of this webinar. Please check your spam folder for emails from Surefirelocal.com. You can ask questions at any point by using the questions/chat box or emailing marketing@surefirelocal.com
  • 4. 4 Who wants to win today’s Google Home Hub giveaway?
  • 5. 5 Gabriel Brunk Digital Marketing Strategist Surefire Local
  • 6. 6 Identify the key areas that make up Google Search Walk through a strategy for how your business can appear in each of these areas What we’re going to cover today
  • 7. 7 97% of consumers search online for local businesses
  • 8. 8 The search journey has become complex, multi-channel, and multi-device, with near endless touchpoints 73% of customer engagement happens off your website
  • 9. 9 It’s a Google World Google has 90.46% of the search engine market share worldwide (StatCounter) Google receives over 63,000 searches per second on any given day (Search Engine Land) An average person conducts 3–4 searches every single day (Andor SEO)
  • 10. 10 Today’s Search now looks something like this on desktop At the very top are Google Local Service Ads and Google Ads Followed by Google Map listings for local businesses With organic search results found at the bottom: Directory Listings, Online Reviews, Website, SEO, Content
  • 11. 11 At the very top are Google Local Service Ads and Google Ads Followed by Google Map listings for local businesses With organic search results found at the bottom Today’s Search now looks something like this on mobile
  • 12. 12 R P R P Where are you in relation to someone’s search...does Google know you service the area that person is searching from? Proximity Do others link to your website as a source for knowledge and expertise? Prominence How often are you publishing new content on your website, directories, and social media? Recency Is what you’re creating valuable and useful? Does it provide answers to the questions people are searching for? Relevance Availability Identifying Local Search Signals A Are your business hours set to open in the moment someone is performing their search?
  • 13. 13 The struggle to show up is real
  • 14. 14 When thinking about... Which promotion to run with on Google Ads What content you publish as Google Posts through Google My Business How you go about asking for online reviews The layout and structure of your website Anticipate what matters
  • 15. 15 Google Local Service Ads Google Ads Google My Business Organic Search Website, Content, Business Listings, Review Sites, Social Media Building a Strategy
  • 17. 17 What are Google Local Service Ads? ● Paid Placement ● Requires Background Check ● Availability Varies by Industry ● Focuses on services that require an immediate response: ○ Roofing, HVAC, Plumbers, Locksmiths (etc.) ● Not available for longer-term home projects: ○ Interior Design / Remodelling, Fencing, Handyman
  • 18. 18
  • 19. 19 What Your Ads Say About Your Business
  • 20. 20 How is Ranking Decided for Local Service Ads? Proximity How far away are you from the person searching? Have you built your digital presence up to cover your entire service area? Relevance Does your business match the services the user searched for? Responsiveness How quickly do you respond to leads? Do you answer the phone during your open hours? Ratings What is your average star rating? How many Google reviews do you have?
  • 21. 21 Google LSA Verticals Are Going Nationwide! ● Appliance repair ● Carpet Cleaning ● Electrician ● Garage Door ● House Cleaning ● HVAC ● Lawn Care ● Locksmith ● Moving Company ● Pest Control ● Plumber ● Roofing ● Water Damage Restoration ● Window Cleaning
  • 23. 23 Google Ads…Explained 02 03 01 Google Search Network (based on demographic and geographic targeting) ● Text ads ● Responsive text ads ● Google Local Services Google Display Network (based on demographic, geographic, and contextual targeting) ● Audience-based display ● Responsive display ads ● Remarketing YouTube Advertising (based on content, demographic, and remarketing targeting) ● TrueView ads (pre-roll, in-roll, non-skippable, bumper ads) ● Video discovery ads ● In-stream ads
  • 24. 24 Keys to creating a successful Google Ads campaign ` What do I want to do? ● Drive traffic, awareness, leads… all three How / where do people search? ● Understand search behavior and plan for specific keywords and geographies to target them. What makes my ads stand out? ● Use the right search extensions and snippets to grab attention. ● Set your advertising geography and timing based on your business. How do I measure success? ● Implement Goals and Conversions before launching campaigns.
  • 25. 25 Translate what you do into how people search
  • 26. 26 Create tightly relevant Ad Groups with keywords & ads that match
  • 27. 27 Be mindful of keyword match type ● gutters need installation ● installation for my gutters Ads may show on searches for ● roofers local ● local roofers ● a local roofer 1 Exact Match [local roofer] ● local gutter installation pro ● best gutter installation company ● gutter installation costs 2 Phrase Match “gutter installation” ● microsoft windows ● install windows on computer ● window complaints 3 Broad Match windows Ads won't show on searches for ● find local roofer ● local roofer near me ● It’s gonna show
  • 28. 28 Enable all relevant Ad Extensions
  • 29. 29 Expanded Text Ads BEFORE AFTERBEFORE AFTER
  • 31. 31 BEFORE AFTER Campaign: Google | DSA | Remodeling Ad Group: Kitchen Ad Group: Bathroom Ad Group: Basement Auto-Target: URL Contains: /kitchen Auto-Target: URL Contains: /bathroom Auto-Target: URL Contains: /basement Dynamic Search Ads
  • 33. 33 Google My Business allows you to control what information a potential customer sees when they search for your business on Google Search and Maps
  • 34. 34 56% of local businesses HAVE NOT CLAIMED their Google My Business listing
  • 35. 35 Business Listings & Your Online Information ● NAP Data Management: Name, Address, Phone Number ○ Information provided: Hours open, same location, services ○ Spelling: “&” vs “and”, “LLC” vs no LLC ○ Formatting: 571.327.3391 vs (571) 327-3391
  • 36. 36 Geo Targeting with Service Areas
  • 37. 37 Geo Targeting with Service Areas
  • 38. 3838SurefireLocal.com Set Up Your Service Area ● Radius (phased out) ● Counties ● Towns ● Zip codes
  • 39. 39 Geo Targeting with Service Areas Target by zip codes / cities. Target by radius
  • 41. 41 Adding a Services List Organize services by categories, and then descriptions
  • 42. 42 Set Up Your Services List Allows you to add a whole menu of services you provide right within Google My Business Categorize your services, add descriptions Displays only on mobile
  • 43. 4343SurefireLocal.com Set Up Your Services List ● Confirm services listed are correct ● Define primary category ● Be aware of tools connected to your GMB listing
  • 45. 4545SurefireLocal.com Businesses with photos receive 35% more clicks to their website than businesses that don’t have photos
  • 47. 4747SurefireLocal.com Google Posts Now Appear in Map Listings
  • 48. 48 Get reviews on Google, Facebook, Yelp, and other popular review sites
  • 49. 49 Get reviews on your website Every time a homeowner leaves a review, it checks off all the major local ranking factors that Google and other search engines look for in your online presence
  • 50. 50 Businesses that respond to reviews see, on average, a ¼ star increase in their average rating
  • 51. 5151SurefireLocal.com Google My Business and Local Search Local search results favor... ● the most relevant results for a given search ● businesses offering the most detailed and accurate information ● actively sharing new content Don’t leave anything to be guessed or assumed; make sure your listing communicates with potential customers what your business does, where it is, and how they contact you about your services.
  • 52. 52 Google My Business is the start to owning page 1 of Google... … it’s not about rank anymore … it’s about dominating Google’s search result page … filling your lead funnel is increasingly about off site vs on site … Google My Business is a critical tool in your marketing toolbox; CLAIM IT!
  • 54. 54 Get Control of Your Online Information ● Google My Business optimization ● NAP Data Management ● Directory Listings Management ● Geo-signals ● Local sites- posts and links ● Social Media content
  • 55. 55 Add structured data to your website Adding local schema to your website makes it easy for Google to quickly decide what’s important
  • 57. 57 …that is valuable. Ask yourself “What are my clients trying to find?” …that provides answers to these common questions …that’s available in multiple formats (read, hear, watch) ...for all stages of the customer journey: ● Signs it’s time for a replacement ● About your company ● Success Stories ● Home maintenance tips Create Content
  • 58. 58 Publish content to your website with location signals that get shared across all your online business listings and social media channels Show Google and clients your full service area, descriptions of your team at work, and images of your final results.
  • 59. 59 Social Media Channels Facebook Instagram Nextdoor Twitter YouTube Google My Business Houzz LinkedIn world’s largest social media platform photo and video dominant channel only community that verifies where you live niche channel to the home services industry in-the-moment updates and news dominant channel for video content controls your profile on Google, the world’s largest search engine professional community to connect and find new talent
  • 61. 61 Ask Yourself: What is Google Looking For? ● To provide quality search results for its customers, so they will return again and again, and view the PAID listings. This is how they make money. ● You help Google return quality results when… ○ Geo-tagged content ○ Relevant and frequent content ○ Mobile-friendly ○ Cultivate a digital footprint
  • 62. 62 How can you manage all of this in an easy way while also managing the day-to-day operations of your business?
  • 63. 63 Your Digital Command Center ● Website ● Leads ● Online Reviews ● Directory Listings ● Local Online Visibility ● Content ● Social Media ● Phone Calls ● Analytics
  • 64. 64 Your sole command center for attracting lifetime customers and growing your local business. An all-in-one marketing platform for local businesses. Get a Digital Fitness Report of your online presence and a demo during a 15-minute call Let’s meet on Wednesday Let’s meet on Thursday Let’s meet next week
  • 65. 65SurefireLocal.com “Hey Google, who is the winner to today’s Google Home Hub giveaway?”
  • 66. 66 SurefireLocal.com marketing@surefirelocal.com (571) 327-3391 Thank You! Such a pleasure to work with. The knowledge and experience they have is amazing. We have worked with Surefire Local for over 8 years. Our experience with their team has been nothing less than excellent!