Suresh Kumar Balaraman is seeking an IT management role. He has over 8 years of experience in areas such as project management, IT infrastructure, technical support, and customer relationship management. He has expertise in technologies including Oracle database administration, SAP Basis administration, Windows server administration, and network administration. He is proficient in both technical and management skills such as managing teams, developing processes and policies, and ensuring business excellence.

1. SURESH KUMAR BALARAMAN
Mobile: 9551745242
E-Mail: sureshkumar.balaraman@gmail.com,
sureshkumar.balaraman@hotmail.com
Job Objective:
Seeking assignments in the position of IT Infrastructure & IT Manager / SAP-Basis Administration /
Oracle Database Administration/ Team Leader/ System Administration / Windows Server
Administration / Network Administration / Infrastructure Support / Data Center Management / IT
Project Management in any reputed organisation.
PROFESSIONAL PROFILE
 An IT professional with more than 8 years of extensive experience in Project Management, IT
Infrastructure, Technical Support Service & Customer Relationship Management.
 Knowledge and Hands on experience in Oracle Database Administration on Technical Planning,
Installation, Upgrades, Migration.
 Knowledge and Hands on experience in SAP Basis Administration and Security on Technical
Planning , Installations, Upgrades, OS/DB Migrations and Unicode Conversions.
 Proficient in managing & leading teams for running successful process operations & experience of
developing procedures & corporate policies, service standards for business excellence.
 Hands on expertise in an installation, configuration, administration and maintenance of 2003 &
2008 series Windows Server, Hyper-V & Vmware, Active Directory and Exchange
Mailserver, EMC Storage. Netvault Backup, Sharepoint Server etc.
 Sound understanding of Windows / Mac Desktop application and other freeware Tools &
Utilities, etc.
 Possess in-depth knowledge about Router and Switches of Cisco, 3Com, Dlink, etc.
 Hands on expertise in managing an IT department or group supporting over 700 users.
 Extensive experience at keeping track and monitoring of many concurrent projects, issues and
requests.
 Adept in IT Infrastructure Management with experience in configuring and troubleshooting
various Networks, Hardware and Software related issues.
 Proficient in setting up and managing Network Computing Environment entailing LAN & WAN and
Networking Devices Administration.
 Aware of ITIL Management procedure and corporate IT policy.
 Excellent communication & interpersonal skills with proven abilities in customer relationship
management & Team Management.
AREA OF EXPERTISE
IT SKILL SETS:
Operating Systems : Win2K, WinXP, WinVista, Win7, Mac OS X Snow Leopard,
Lion
Programming Languages : Visual Basic
ERP Application : SAP-ERP ECC 6.0
Microsoft Application Languages : MS-word, MS-excel, MS-PowerPoint, MS-Access, MS-Photo editor
Email Application Languages : Ms-Outlook, Lotus Notes, Outlook Express, Netscape,
Thunderbird Other Application Languages : WordStar, Lotus, Kaseya, TeamViewer, SCCM, SCOM,
SCVM
Network Platforms : Windows 2003/2008 Server, Hyper-V, VMware,
Sharepoint
Email & Database Server : Ms-Exchange 2010, Netcore Mailserv, EMC Storage
Antivirus Application : Mcafee, Trendmicro, Kaspersky, Symantec etc
Firewall : Fortigate, Sonicwall etc.
Technical Knowledge : Computer Systems, TFT LCD, Wireless Multimedia, polycom AV
Conference, Projector, Web/Digital Camera, etc.

2. General Awareness : RDBMS (Oracle 7.0, 10g, 11g,12c), ‘C’ Programming, HTML,
DotNet
Functional
Project Management
 End to end Program/ Project Management from conceptualisation and visualisation to technology
mapping, budgeting, resource & task scheduling and final execution of projects.
 Managing and leading team members; allocating resources among team members and guide team
members during the project, till final delivery.
 Holding review meetings to monitor progress of the project as per schedule and ensure timely
completion and delivery of the project to the client.
 Monitoring development activities; report project progress, technical guidance / support to project
team. Develop competencies of Project Teams.
 Delivering and implementing the project as per scheduled milestones & ensuring compliance to
quality standards.
IT Infrastructure Management
 Conceptualising and executing strategic IT plans for achievement of organisational targets.
 Interfacing with Internal Depts for assessing requirements for future / existing resources; present
need based product solutions and finalise specifications for the same.
 Developing and negotiating with vendors for timely supply of computer peripherals and hardware
devices to facilitate smooth project activities, ensuring compliance with SLA.
 Overseeing development and implementation of Business Application Packages.
 Maintaining updated documentation for current hardware and software configurations, and also for
proposed future installations & modifications to the current environment for Depts.
 Co-coordinating with ISP for Connection and any IP Routing problems.
 Managing Audio and Video Conference with all required techniques for Polycom setup.
Service Operations
 Supervising customer service operations for rendering and achieving quality services; providing first
line customer support by answering queries & resolving their issues, ensuring minimum TAT.
 Setting out quality standards for various operational areas & conducting regular quality audits,
ensuring a high-quality customer experience, while adhering to the SLAs and work processes.
Technical
Hardware & Software
 Hands on experience with Windows Server 2008, Storage and Operating system.
 Experience with Intel servers, Storages and windows operating system.
 Proficiency in Desktop Operating System.
 Good understanding of Mailing solutions, various solutions & Backup solutions.
Networking
 Setting up & managing Local and Wide Area Networks (LAN, WAN) to maintain maximum network
uptime.
 Handling Networking & Database Administration with technical expertise in the implementation,
operations and support functions using IT as a tool.
 Monitoring network maintenance activities and ensuring prompt troubleshooting of network
problems, to achieve maximum network uptime.
 Managing IP allocation & ensuring minimal downtime of machines, configuring servers for fault
tolerance
with User Security and Disk Space management to optimise the server utilization.
System Administration
 Installing, administration and maintaining (2003/2008) Windows Server, Exchange Server,
Sharepoint Server Router and Switches and hardware devices NAS, SAN etc in networked
environment.

3.  Installing, administration and maintaining software, Windows OS (Win98, 2000, XP, Vista, Win7
etc.), SQL 7.0/ 2000, NT & DLT Tape Backup and other many office applications.
 Performing LAN/WAN Management, Server Administration on Windows platform,
 Installation & configuration of Active Directory & Users, DHCP, DNS, SMTP, Sharing and Security,
Group Policy etc.
 Administration and maintenance of DVR, Cameras & Security Systems.
 Providing innovative Developments in Information Technology.
 Managing installation and Troubleshooting of Firewall Devices like SonicWall,Fortigate etc.
 Taking regular backup(HP Data Protector) of server / database information and plan efficient
storage(Using NAS, EMC). Ensuring maximum server uptime.
 Providing expert guidance & architect solution and support on Server Administration on
Windows and SQL 7.0/ 2005 platform.
 Planning & designing servers for backup(HP Data Protector) & recovery of database information;
creating a virus-free environment.
 Restoring OS (Vmware / Hyper-V) and Database(from backup) in case of crash/ emergencies
& maintaining high availability with configuration, monitoring databases performance and managing
database locks/ processes, etc.
SAP Basis Administration (ERP ECC 6.0)
 SAP Basis and Security – Knowledge and Hands on experience on Technical Planning , Installations,
Upgrades.
 Knowledge/Experience in performance tuning, User Management, System copies, Unicode
Conversions
 Troubleshoot/analyse and resolve technical problems.
 Worked on activities involved in Plan areas (Sizing, Scoping, Client/Landscape Strategy, High
Availability/ Disaster Recovery Strategy etc,) of Implementation projects and have played the role of
a Technical Architect/Design.
 Understanding and adherence of Project management & Quality Assurance Methodologies
Oracle Database Administration
 Oracle Database Administration and Security – Knowledge and Hands on experience on Technical
Planning, Installations, Upgrades, Migration.
 Knowledge/Experience in performance tuning, User Management, Backup and Restore.
 Troubleshoot/analyse and resolve technical problems.
 Worked on activities involved in Plan areas (Sizing, Clone, Migration, Upgrades, Installation, High
Availability, Disaster Recovery Strategy, Redo Logs Manage, Parameter Configuration, Password
Manage.
Data Center Management
 Led a team of engineers in Data Center NOC involved in incident management of Network Critical
Physical Infrastructure.
 Streamlined and optimized passive infrastructure monitoring on data centers via centralized
monitoring system.
 Managed technical team assigned to monitor network & infrastructure alarms on ‘Adam Netman
Plus’ Alarm Management System; ensured resolution of incidents within specified SLA.
 Ensured technical assistance to team members in logging fault tickets.
 Measured and ensured compliance to contract reporting requirements and SLAs apart from
generation of weekly/ monthly MIS reports.
 Expertise to manage projects across all of its phases right from initiation to closure, handover and
across all areas such as scope, cost, schedule, resource, procurement & quality etc.
 Focused on process and team improvement programs; suggested maintenance schedules based on
analysis of equipment alarm trends.
 Coordinated alarm data with escalation SLAs and reported the same to top management.
 Counterparts pertaining to support and implementation of process changes.
 Manage 24/7 operations of Data Center.

4. ORGANISATIONAL EXPERIENCE
STYLE SPA FURNITURE PVT LTD, Chennai Since Nov 2013 to till date
As Manager – Information Technology
STYLE SPA FURNITURE is one of the leading home and kitchen furniture shops in all over India for more
than a decade and is head quartered in Chennai.
Adventz is a dynamic conglomerate made of India’s premier companies in the Agriculture and
Engineering Sectors. The ‘ADVENTZ’ Group is an Indian conglomerate with global ambitions that
participates in and contributes to India’s economic growth and prosperity through transformational
change. The Group is partnered by world leaders in various areas of enterprise and has significant
presence in agriculture, engineering & infrastructure, real estate, consumer durables and services which
are the key drivers of the India economy. It is deepening its engagement with consumers across the
value spectrum with new initiatives in these areas.
Reporting to: Chief Executive Officer, Managing Director
Team Size: 10
Role:
IT Infrastructure Administration :
 Responsible to managing entire systems administration of Company.
 Efficiently handling entire IT infrastructure administration and Troubleshooting of Windows
2003/2008 Server, Exchange Server, Router and Switches etc in networked environment.
 Effectively coordinating with Vendors and External Call Support agencies.
 Techno-commercial evaluation & purchase of software/hardware
 Actively involved in the preparing and developing monthly MIS report pertaining to software-
hardware, new project and other Service expenses, etc.
 Planning and monitoring activities and providing support on the various IT initiatives.
 Accountable for scheduling upgrades and security backups of software systems and ensuring
smooth running of all systems, including anti-virus software and email provision.
 Handling and supporting Remote all over India i.e. 120 Branches.
 Creation & Management of Group Policy, Groups & OU’s Profiles in Active Directory.
 Maintaining and administration of more than 500 Systems of corporate network environment.
 As per company requirement and to smooth functioning created IT procedure manual i.e. IT
Management Policy & deploy on IT Infra Setup.
 Manage Disaster Recovery site more than 2 location in chennai.
 Manage Vendor Relationship more than 100 company.
 Server Capacity Planning for more than 3 data center.
SAP Basis Administration :
 Handling SAP ERP 6.0 (Oracle Platform) business functional application and playing part role of
SAP Basis Administration. The job involved with
o User creation, deletion, restriction of regular and temporary user ID’s.
o Creating Single/Composite roles for the End users
o Resolving tickets on authorization issues, logon failures, Password reset
o Locking and unlocking the users and role addition to a particular user
o Determination of necessary authorizations to match business requirements.
o Maintenance of User Master & Support End Users with Security issues.
o Using system trace to record authorization checks in different sessions using ST01
o Application of R3 Support Packages and Kernel Upgrade.
o Ensuring & maintaining Oracle Database Administration in regards to health &
integrity.

5. o Maintaining Oracle Online Backup and Restore, Checking free space & increase data
file size spaces if necessary.
o Create Authorizations upon request and assigning the Profiles to users.
 Exposures in interacting with IT team to manage SAP Basis environments.
 Knowledge of monitoring, documenting and supporting SAP Basis administration.
 Gained exposure in Client management and checking spool and background jobs.
 Experience with SAP Security authorization including user management, profile generator.
 Transport Management System releasing and importing transports within a landscape.
 Resolve SAP Issues to ensure minimum disruption SAP System.
 Evaluation of changes in business process and frame it in SAP system.
 Effective utilization of SAP System.
Significant Achievements:
 SAP-System Refresh Copy as per quarterly basis requirement.
 Improve Network and SAP-Production Server performance.
Oracle Database Administration :
 Handling Oracle Database Version (9i,10g,11g) playing role of Oracle Database Manager.
The job involved with
o Oracle software Installations, Upgradations and Manual Database Creation.
o Database version migration and database porting to different platform or hardware.
o Oracle RAC installation, database setup with high availability and load balancing
configuration.
o Recovery of database, datafile, controlfile and table from corruptions, lost, failures or
hardware problems.
o Control file recreation, Database renaming, Table Re-organization and Index Rebuild.
o Periodic oracle vulnerability patch application.
o Configuration of database control parameters towards tuning of Database performance.
o Implementations of oracle Database Security Model guidelines.
o Database auditing to capture all changes and to reconcile it by review team.
o Based on transaction volumes and database growth, analyze and advise on capacity
planning.
o Table Statistics gathering based on transaction volume.
o Review of database objects for fragmentation or contentions to take corrective action.
o Trouble Shooting, finding RCA to provide suitable solution during
problem/crisis/incidence.
o Database performance tuning using stats pack report.
o Identify resource intensive queries and assist & advice in tuning for better
performance.
o Configurations, maintenance and conducting periodic disaster recovery drill.

6. o Developing necessary tools for monitoring, reports and database maintenance.
o Possess good exposure in basic level of Unix administration and clustering concepts.
o Assist user during object creation, SQL tuning, database access and application design.
o Coordinating with vendors, team & users to fix any major problem and updating the
status to higher management.
o Raw volume creation, copy, backup and restoration.
o Providing technical assistance, techniques and knowledge sharing to the team during
any activities, developing tools or any new feature implementation.
o Establish and maintain strong, effective working relationships with users and
coworkers.
o System Monitoring includes CPU load, Memory & I/O usage and file system space
usage.
o Database Monitoring includes Tablespace Freespace, Alert Log, Table Lock, Wait Events
and Resource intensive query.
o Involved in Creation of reports using Crystal Reports.
o Involved in RMAN Backup and Recovery
o Involved in Database Cloning
o Database Migration
o Involved Solaris & Linux Installation
o Involved in Configure and maintain profile parameter.
o Involved in Background Job configuration and management.

7. SUN GROUP, Chennai Since Feb 2007 to Oct 2013
As Manager – Information Technology
Sun Group, India's largest media conglomerate has power packed Thirty Three Television Channels with
the reach of more than 95 million households in India. Sun Group's channels can be viewed throughout
the world including U.S.A, Canada, Europe, Middle East, Singapore, Malaysia, Sri Lanka, South Africa,
Australia and New Zealand.
It also has 45 FM Radio Stations, Two Daily News Papers - Dinakaran one of the leading Tamil daily with
daily sales of over 1.4 million copies, Tamil Murasu one of the leading evening Tamil daily and Five
Magazines. Sun Direct one of the largest DTH (Direct To Home Satellite TV service) service provider in
India having more than 9 million subscribers, Sun Pictures the film division of Sun TV Network and
SpiceJet India's preferred Airline.
Reporting to: Chief Technical Officer
Team Size: 8
Role:
IT Infrastructure Administration :
 Responsible IT Head for managing entire systems administration of Company.
 Attend Management level calls in regards to Macbook and other innovative technology
implementation.
 Efficiently handling entire IT infrastructure administration and Troubleshooting of Windows
2003/2008 Server, Exchange Server, Sharepoint Server, Router and Switches and
NAS,EMC, etc in networked environment.
 Effectively coordinating with Vendors and External Call Support agencies.
 Techno-commercial evaluation & purchase of software/hardware
 Actively involved in the preparing and developing monthly MIS report pertaining to software-
hardware, new project and other Service expenses, etc. to be submitted to the COO/Director in
review meet.
 Planning and monitoring activities and providing support on the various IT initiatives.
 Accountable for scheduling upgrades and security backups of software systems and ensuring
smooth running of all systems, including anti-virus software and email provision.
 Handling and supporting Remote Location Branches of all Over India i.e. 60 Branches.
 Creation & Management of Group Policy, Groups & OU’s Profiles in Active Directory.
 Administration & Quota Management of File Servers using Network Area Storage for Quota
management.
 Maintaining and administration of more than 1200 Systems and 40 Thin Client & 60
Locations across India.
 Exclusively involved with Blackberry Mobile, Fire Alarm, Public Address, Security Systems & IT
Security and Software & Hardware VDO Conferencing of 18 Rooms as well as 20 LCD's Digital
Signage Project etc.
 Responsible for supervision of DVR, Cameras & Security Systems of HO & Factory and retail
shop.
 Maintaining Software license of Microsoft (3 Years Enterprise Agreement)
 As per company requirement and to smooth functioning created IT procedure manual i.e. IT
Management Policy & deploy on IT Infra Setup.
SAP Basis Administration :
 SAP ERP 6.0 business functional application driven since 6+ years and handling the part role of
SAP Basis Administration. The job involved with
o User creation, deletion, restriction of regular and temporary user ID’s.
o Creating Single/Composite roles for the End users
o Resolving tickets on authorization issues, logon failures, Password reset
o Locking and unlocking the users and role addition to a particular user
o Determination of necessary authorizations to match business requirements.
o Maintenance of User Master & Support End Users with Security issues.
o Using system trace to record authorization checks in different sessions using ST01
o Application of R3 Support Packages and Kernel Upgrade.
o Ensuring & maintaining Oracle Database Administration in regards to health &
integrity.
o By using BRTOOLS & T-Codes; maintaining Backup and Restore, Checking free space
& adding data file & table spaces if necessary.
o Create Authorizations upon request and assigning the Profiles to users.
 Exposures in interacting with IT team to manage SAP Basis environments.

8.  Knowledge of monitoring, documenting and supporting SAP Basis administration.
 Gained exposure in Client management and checking spool and background jobs.
 Experience with SAP Security authorization including user management, profile generator.
 Transport Management System releasing and importing transports within a landscape.
 Resolve SAP Issues to ensure minimum disruption SAP System.
 Evaluation of changes in business process and frame it in SAP system.
 Effective utilization of SAP System.
Significant Achievements:
 Distinction of implementing entire Infrastructure Setup for New Office i.e. Server Room Design, 42U
Rack Mountable 10 Servers of HP DL 380 series with Hyper-V (12 Servers) and UPS backup.
 Co-ordinated with HP in regards to Technical Architect/Designing & implementation of SAP-ERP 6.0
projects at IDC data Centre and successfully run its business functional process across PAN India
locations.
 Successfully installed and setup Online.
 Successfully done setup of all over India branches network with system procurement within a
month.
 Succesfully installed and setup EMC Storage with User Sharing & Security alongwith mirror backup.
 Evaluated product of Mobile Sales Tracker Solutions, HP Data Protector Data backup, Checkpoint
Security etc…
 Successfully setup & design Polycom with Video Conferencing.
 Successfully written Manual of IT Infra Policy Procedures and deployed in Network Environment.
Oracle Database Administration :
 Handling Oracle Database Version (9i,10g,11g) playing role of Oracle Database Manager.
The job involved with
o Oracle software Installations, Upgradations and Manual Database Creation.
o Database version migration and database porting to different platform or hardware.
o Oracle RAC installation, database setup with high availability and load balancing
configuration.
o Recovery of database, datafile, controlfile and table from corruptions, lost, failures or
hardware problems.
o Involved in Coding Activity extensively in projects as a team player.
o Involved in Database Designing, Administration & writing in-depth Procedures.
o Involved in Interactions with the end-users for providing support to issues raised post
Production Implementation and also for providing new features / enhancements to the
system as well as impact analysis.
o Database performance tuning using stats pack report.
o Identify resource intensive queries and assist & advice in tuning for better performance.
o Configurations, maintenance and conducting periodic disaster recovery drill.
o Developing necessary tools for monitoring, reports and database maintenance.
o Possess good exposure in basic level of Unix administration and clustering concepts.
EDUCATIONAL QUALIFICATION
 B.C.A from Madras University, Chennai in 2007.
 MS IT from Madras University, Chennai in 2010.
CERTIFICATION
 Learned SAP Basis Administration and Security from outsource expertise.

9.  Oracle Database Administration Certified Associate.
 Learned Oracle RAC Administration from Oracle
PERSONAL DETAILS:
Address: Akshaya Flats, 2nd
Floor, 3B
#16, 3rd
Street, Sadasivam Nagar North,
Madipakkam, Chennai: 600 091. Tamil Nadu, INDIA
Date of Birth: 14th
May, 1984.
Passport No.: L8461017
Languages Known: English, Tamil
Date :
Place : [ Suresh Kumar
Balaraman ]

10.  Oracle Database Administration Certified Associate.
 Learned Oracle RAC Administration from Oracle
PERSONAL DETAILS:
Address: Akshaya Flats, 2nd
Floor, 3B
#16, 3rd
Street, Sadasivam Nagar North,
Madipakkam, Chennai: 600 091. Tamil Nadu, INDIA
Date of Birth: 14th
May, 1984.
Passport No.: L8461017
Languages Known: English, Tamil
Date :
Place : [ Suresh Kumar
Balaraman ]