1. CURRICULUM VITAE
Suraj kumar E-mail:firstname.lastname@example.org
3/6,2nd main road Mobile:9731750899,9341250032
A result oriented professional with proven abilities in strategic planning,managing
projects,improving efficiency of operations,team building and detailed project information to
determine effective process for operations.Able to identify areas of strength and weakness and
implement company policies,standards,changes in operation and system that optimize productivity
and bottom line.Demonstrated ability to motivate staff to maximum productivity and control costs
through the most effective issues of manpower and available resources.
AREAS OF EXPERTISE:
Business Operations,Project Management,Fleet Management,Process Improvement ,Resource
Planning,Organisational Development,Office Management, Staff Training, Budget analysis.
Ability to plan, organize and manage multiple projects and set priorities.
Ability to manage operations within budgetary constraints.
Knowledge of budgeting processes and an awareness of profit and loss concepts.
Exceptional problem solving skills.
Superb organizational and administrative skills.
Can work within an ambiguous and fast-moving environment.
Producing Operations manuals which define how the business is to be run.
Implementing quality management and regulatory compliance strategies.
Clearly communicating instructions and information to staff.
Encouraging, identifying and developing best practice strategy.
Daily Health Report.
Daily Classification Report
Agents Productivity Report
(1) currently worked with Records and data pvt. Ltd as an Assistant manager for the client
Reliance telecommunication and Airtel from Sep 2, 2013 to July 31, 2015.
Managing all aspects of business operations.
Participating in the recruitment and staff selection process.
Planning and coordinating project work.
Handling the logistics of the organisation.
Preparing budgets and inventories.
Overseeing the supervision of employees.
2. Ensuring that staff are smart and professional in their appearance at all times.
Ensuring that each department operates in compliance with all legal requirements.
Keeping abreast of emerging technology changes and innovations.
Conducting annual performance reviews of all staff.
Maintaining a clean, professional and safe working environment.
Keeping an eye on the operational budget.Supported manager in performing management
functions such as staffing, training and expanding business plans.
Investigated and resolved customers issues and complaints regarding operational matters
Handled all queries and client feedback in a professional manner.
Communicated with the support team and implemented the organization’s operational
guidelines, standards and policies.
Monitored and managed operational activities – Directed the branch operational risks,
financial aspects and QA and audit processes.
Handled the tasks of conducting training sessions to promotional staff on the product and
service of the company
Assigned the responsibilities of evaluating employees' performance as well as suggested
ways to increase productivity
Assisted the manager in planning, directing and coordinating the daily activities of the
Managed the expenses and revenues to constraint the budget
Handled the responsibilities of maintaining the standards of quality control.
Performed the tasks of conducting training for new employees to achieve performance
Assigned the tasks of generating proprietary documents like employment handbook and
Performed other essential tasks as required
Handling CAF management of Karnataka.
Handling CAF entry, Retrieval, Retention outbound calls.
Daily wise interacting with distributors point and client regarding CAF flow.
Scanning the CAF (customer application form) and Upload the scan data in DMS server.
Maintaining data warehousing (3 locations in Bangalore).
Monthly billing of client (Reliance and Airtel)
Inventory Maintenances, Accuracy, Visual Management.
Organizing Tours / Meeting / Orientation Programs to Staff & Labours
(2) Has worked for shelltransource pvt ltd as a Process Manager for our client Tata teleservices
pvt ltd from Oct 14, 2004 to July 31, 2010.
Handling CAF management all over south zone for Tata indicom...
Handling CAF activation, Retrieval, Retention, outbound calls.
Daily wise interacting with distributors point (All over south zone) and client regarding
Handling CAF related technical issues.
3. Handling escalations with technical and non-technical issues related CAF.
Dealing with different teams to get work done.
Handling the whole team and guiding the team about the new products launched in the
Scanning the caf (customer application form) and Upload the scan data in DMS server.
Maintaing the MIS report for all over south zone.
To handle distributor network ( KA, KL, AP, TN)
Maintaining data warehousing with company software.
Preparing weekly MIS report of Prepaid Tech SLA’s report on weekly basis. Which helped
in stream lining and monitoring of SLA. Handling Dealer Related Complaints, escalating
the same to Marketing and coordinating with the Dealers and Executives and getting the
Degree College Name University/Board Year of
Symbiosis(SCDL) Symbiosis Pune 2015 67.55%
B.Sc(MATH ) Monad university
Monad university 2013 69%
B.Sc (Math Honrs) A.N.College Patna Magadh university 2004 64%
P.T.P.S college Bihar board, Patna 2000 54%
S.S.L.C P.T.P.S high
Bihar board, Patna 1997 55%
Certified Diploma course in I.T from C-DAC (6 months), Mumbai.
TECHNICAL SKILL SET:
Operating System : Windows 95/98/Me/2000/xp/win7
Database : MS-Access , Oracel8i,Developer 2000
Packages : MS-Office-97, 2000,2010, xp
Networking knowledge : TCP/IP, LAN/WAN, token ring, Router, switch connection and other
Hardware and Networking:
Installation and Administration of Windows 9x/XP/NT/2000/2003 and Linux
Troubleshooting of software & Hardware based problems in Desktop PCs.
Installation & configuration of different devices such as Sound Card, Modem,
Local Printers, Network Printers, Network Interface Card etc.
Installation and maintenance Antivirus in Windows Environments
4. PERSONAL ATTRIBUTES:
Excellent communication and interpersonal skills.
Highly energetic and hard-working.
Willing to be directly accountable for the budget and profitability of departments.
Ability to work under time pressure.
Drive and desire to succeed.
Sound decision-making skills.
Name : Suraj Kumar
Father’s Name : Kapileshwer Kumar
Current Address : 3/6,2nd main road
2nd floor Mathikhere
Date of Birth : 31- 01 - 1983.
Languages known : English, Hindi, Bengali
Nationality : Indian
Marital Status : Married
Hobbies : Playing cricket, listening music and go for long drive
Strength : Self confidence
I hereby declare that the above-furnished information is true to my knowledge and belief.
Place: (Suraj Kumar)