Presentation on Social Media for the Content Creation: The Power of Storytelling,
UW Certificate in Storytelling and Content Strategy course.
Feb. 24, 2015
YouScan Company Overview - Social Media Listening with Visual Insights.pdf
Content Strategy and Social Media: A Symbiotic Relationship
1. Content Creation: The Power of Storytelling
UW Certificate in Storytelling and Content Strategy
Feb. 24, 2015
Suna Gurol Communications
www.sunagurol.com
suna@sunagurol.com
5. Mouthpiece, but not a monologue
In the best world there is a
relationship, community and
dialogue
Speedy!
Real-time!
Disappearing content!
Great for branding
Real measurement and demographics
6. Without great content
social media has no
purpose.
Without social media
your content will be
limited in its reach.
9. Identify what your goals are -
To get people to the website?
To donate?
To register?
More likes/follows?
Brand awareness?
Needs to support the business but
also connect with the audience.
And make sure everyone - from C-
suite to Marketing Assistant - is in
agreement about the goals!
10. Who are you trying to reach?
Is it a new or existing audience?
If existing audience, what do you
know about them?
Facebook insights
Web searches
Audience surveys, usability
studies, donor/custom profiles,
etc.
How do you connect with them?
11. Get a baseline of likes,
followers, average post
likes/shares/comments, and
current sales/donations,
clicks BEFORE you put up your
content.
Review after campaign to see
how audience responded.
12. Brainstorm of how to
present your content in
different ways - messaging is
different on every platform
Short stories - Think how to
impart your message in 140
characters
Visually - What kinds of
images will work with this
content? Remember - social
channels LOVE square
images.
13. Identify what social media channels make
the most sense to utilize for the campaign.
Typically Facebook & Twitter, but could also
use:
Instagram - visual, time-driven, works
great for events, brand awareness
YouTube
Storify - Using a variety of social media &
web
Pinterest - photos, infographics
Blog - obviously
LinkedIn
14. Be prepared to have an
online dialogue about your
content and the story on
social media.
Good to strategize ahead,
however...
The conversations may go
in directions that you don't
plan for.
15. Feedback - likes,
shares, comments,
RT's.
Who is responding?
Opportunity -
Expand on the content
Keep, refine or pivot
the strategy
16.
17.
18.
19. Social Media can inform
the Content Strategy –
show what is working.
Social Media works best
with good Content
Strategy!
Remember social media is the most used content channel for brands.
Newsletters are the most effective.
Note: Fewer than 40% of B2C marketers said they use the following tactics: Print Magazines (37%), Online Presentations (36%), Case Studies (35%), Print Newsletters (34%), Webinars/Webcasts (31%), Books (30%), Research Reports (28%), White Papers (28%), Digital Magazines (27%), eBooks (25%), Podcasts (22%), Virtual Conferences (22%), and Games/ Gamification (20%). Usage of almost all of the tactics on this chart has risen this year over last year. The exceptions are blogs (down 5 percentage points) and articles on your website (which has stayed the same). The biggest jump in usage has been for branded content tools (from 37% to 47%). Illustrations/photos is new to the list this year.
Content and social media have a symbiotic relationship: Without great content social media is meaningless and without social media less people will know about your content. Use them together to reach and convert your prospects.
Partnering with a social media strategist. Here they are - the content strategist, a social media strategist, and maybe a developer.
Sooner or later, if this hasn't happened already, you'll be working with someone to get the campaign or content you've been working on on the web. You'll probably end up partnering with a social media strategist.
Collaborate. They want to get the most engagement for the story.
If it's too focused on the business it sounds like an ad and doesn't meet audience interests. Sweet spot
An existing audience. How do they engage with you? Do you have any information on customer or donor data?
For example, one client I have works on rare and challenging diseases in children. His audience skews highly female/mothers. What he talks about is science, but campaigns tend to be highly emotional in terms of the storytelling.
An example of how sometime seemingly innocuous can go out of control.A press release for a study was posted on our social media channels. Was picked up by an anti-circumcism blog. Suddenly, Fred Hutch went from saving lives and curing cancer to butchering babies.
Hard for a strategist, who has carefully planned and honed your messages, to realize that once your content is on social media, you can lose control.
Example of a recruitment campaign planned with the HR department. Posted a photo from the top of one of the buildings at the Fred Hutchinson Cancer Research Center with the caption "Gorgeous view from one of our rooftop decks. If you worked here, you could watch the seaplanes landing on Lake Union." with a link to the Jobs page.
However, the response we got was from former patients and their caregivers, remembering the view when they or their loved one was undergoing cancer treatment . The response was very positive, but had nothing to do with