1. Making feedback work

2. Show of hands

3. Who wants to grow in their jobs?

4. Imagine...

5. Everyday growth

6. The secret...

7. Feedback

8. Which Agile practices manifest
the value of feedback?

10. Practices designed to...

11. improve software

12. How about...

13. improving people?

14. Our Agenda
Receiving Antipatterns &
Giving Feedback
Feedback resources

15. Giving Feedback

16. Be an Art
Critic

17. Step1:
Draw a picture representing
ThoughtWorks University

19. Step 2:
Exchange sheets with your neighbour.

20. Step 3

21. Strengthen
Confidence

22. Reflection

24. Step 4

25. Improve
Effectiveness

26. Reflection

27. Fear Less

28. Step 5

29. Make changes

30. Reflection

31. “The meaning of your
communication is the
response you get.”

32. Giver’s Fantasy

33. Ladder of Inference

34. A true story...

35. Pravin Pandit

36. Pravin was upset

37. Pravin’s boss
• didn’t catch up with him
• gave his project to Akash
• interacted positively with Akash

38. Lisa Lorn
(Pravin’s boss)

39. Has no idea ...

40. Pravin decides to give feedback...

41. I can’t trust you! Yes, you can!
You play favourites! No, I don’t!
You don’t care for me! Yes, I do!

42. What went wrong?

43. Where he should have
F
focussed
F
Where Pravin focussed

44. How When
and

45. Our Model for Feedback

46. undeniable!
F
Your observation
+
How you felt (impact)
F
undeniable too!

47. An example ...

48. WhEN you Don't Catch
up with me regularly,
it makes me feel that
you don't care for me.

49. I'm sorry about that.
I assure you this isn't
deliberate. Let's set
up weekly meetings
now!

50. Much better, huh?

51. The best time

52. When will you give feedback?
Incident 1 Incident 2

53. Give Feedback...

54. as close as possible...

55. to the first incident.

56. When will you give feedback?
FFfeedback
Incident 1 Incident 2
ask if it’s a good time!

57. Before you make judgements...

58. Give Feedback

59. Top Tips

60. Feedbacno
e’s k
herr
T St engt
• adcekcr
henedobfi o
evef efAestk n e
escn f
•itipv o s F
neg a m r f oc liveness
lmwssion
oi t
Brainsto r
perm he m
odel
solutions

61. Lastly,

62. Phrasing Matters

64. Our Agenda
Receiving Antipatterns &
Giving Feedback
Feedback resources

65. Receiving
Feedback

66. A sk f or
ed ba ck
Fe

67. It encourages...

68. 2 way communication

69. Don’t d
efend

70. Feedback is like a gift

71. “ Your critics are the ones
telling you they still love you.
- Dr. Randy Pausch
”

73. Se ek
ic at io ns
cl ar if

74. Especially...

75. to understand feedback

76. Lastly...

77. Take act
ion &
Follow u
p

78. Show your commitment

79. Ask how you did

80. Our Agenda
Receiving Antipatterns &
Giving Feedback
Feedback resources

81. Antipatterns
&
resources

82. Dee Yanti Patton

83. She has trouble....

84. with Feedback

85. “Sumeet, you’re a very
committed worker.
”

86. “ Sumeet, you’re awesome to work
with.You’re an understanding
and effective partner.You’re also
very dedicated.
”

87. “I’m you toI improve on.anything
for
sorry can’t think of
”

88. In my defense...

89. Remember...

90. undeniable!
F
Your observation
+
How you felt (impact)
F
undeniable too!

91. Learning Resources

92. An elearning module

93. http://bit.ly/TW-Feedback

94. Patrick Kua
thekua.com/atwork

96. Questions?

97. Thank You!