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Grow Your Business Through Community 3.0
Erik Suhonen @ESuhonen
Business growth from…

2 Develop with Deere – 2013 Integrators Conference
Community 3.0

3 Develop with Deere – 2013 Integrators Conference
1.0

2.0

3.0

Community 3.0
Community: a social unit that shares a common focus

4 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

5 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

6 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

7 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

8 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

9 Develop with Deere – 2013 Integrators Conference
Community 1.0
Physical connections
Communication was face to face
Physical limitations
Communication limitations
Scale was difficult
Had common focus

10 Develop with Deere – 2013 Integrators Conference
Community 2.0
Online connections

Communications was via the Internet
Closed

11 Develop with Deere – 2013 Integrators Conference
Community 2.0
Online connections

Communications was via the Internet
Closed

12 Develop with Deere – 2013 Integrators Conference
Community 2.0
Online connections

Communications was via the Internet
Closed

13 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

14 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

15 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

16 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

17 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

18 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

19 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators

Built on trust

20 Develop with Deere – 2013 Integrators Conference
Community 3.0

Virtual and physical hybrid
Singular focus
Common values
Open
Lasting
Supporting infrastructure
Thought leaders and facilitators
Built on trust

21 Develop with Deere – 2013 Integrators Conference
Community 3.0: examples of early ideas
Internet.org
•

Common focus: bring the internet to the entire world

•

Leaders, non-profits, local communities, experts (facebook, Samsung, etc.)

Kickstarter (kickstarter.com)
•

Community-based funding and community-based ideas

Waze (waze.com)
•

Community-based navigation

Mightybell (mightybell.com)
•

Focused commmunities, but need real connections

GoTribal (gotribalnow.com)
•

22 Develop with Deere – 2013 Integrators Conference

Physical and virtual community building around an active lifestyle
3 business strategies:
Knowledge
Connections
Ideas

23 Develop with Deere – 2013 Integrators Conference
Strategy #1

Knowledge

• Grow company knowledge
• Answers to questions, learn new best practices, access
powerful data, get access to technology
• Leverage data
• Not a zero-sum game: think collaboration, not
competition
• Understand when to use private communities vs public
communities
• Give, then get

24 Develop with Deere – 2013 Integrators Conference
Strategy #2

Connections
•
•
•
•

Grow company connections
Find new customers, new partners, new talent
Use communities in addition to partnerships
Connect with people around common opportunities, online and offline

25 Develop with Deere – 2013 Integrators Conference
Strategy #3

Ideas
•
•
•
•
•
•
•
•

Get new ideas
Serendipity
Get new products/services ideas
Ideate on how to improve existing products/services
Be open to new ideas
Collaborate, ideate, innovate
Iterate, learn, iterate, learn, rinse, repeat
Use it to improve company culture

26 Develop with Deere – 2013 Integrators Conference
Communities are changing dramatically
Communities are powerful business drivers
Leverage community strategies to grow
your business

27 Develop with Deere – 2013 Integrators Conference
Communities are changing dramatically

Communities are powerful business drivers
Leverage community strategies to grow
your business

28 Develop with Deere – 2013 Integrators Conference
Communities are changing dramatically

Communities are powerful business drivers
Leverage community strategies to grow
your business

29 Develop with Deere – 2013 Integrators Conference
Thank you!
@ESuhonen

Leverage community strategies to grow your business
30 Develop with Deere – 2013 Integrators Conference
•

Image credits
http://3.bp.blogspot.com/-ya1G4Wo5lGk/TgS13K9ujlI/AAAAAAAACQk/-X5oY6qElps/s320/Knowledge%252C+book.jpg
http://www.dailymail.co.uk/news/article-2239510/Amazing-high-definition-footage-cheetahs-reaching-60-mph-sprint-king-jungles-effortless-speed.html
http://hobesoundcurrents.com/2012/04/patrick-hayes-takes-heat-at-town-hall-meeting/
http://edition.cnn.com/2012/06/13/business/europe-football-economy-lister/index.html
http://www.tornbysports.com/five-college-football-games-must-watch-weekend/
http://socialnicole.com/linkedin-recommendations-explained/
http://thenextweb.com/facebook/2013/05/13/facebook-for-ios-updated-with-new-photo-viewer-button-improved-places-editing-and-faster-events-on-iphone/
http://www.connectedrogers.ca/news/why-is-rogers-hi-speed-internet-so-awesome/
http://socialnicole.com/linkedin-recommendations-explained/
http://thenextweb.com/facebook/2013/05/13/facebook-for-ios-updated-with-new-photo-viewer-button-improved-places-editing-and-faster-events-on-iphone/
http://www.connectedrogers.ca/news/why-is-rogers-hi-speed-internet-so-awesome/
http://www.theaftd.org/support-resources/finding-support/caregiver-support-groups
http://3.bp.blogspot.com/-ya1G4Wo5lGk/TgS13K9ujlI/AAAAAAAACQk/-X5oY6qElps/s320/Knowledge%252C+book.jpg

31 Develop with Deere – 2013 Integrators Conference

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Community 3.0