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Project Quality Management - PMBOK6

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The concepts and processes on how to perform project quality management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan quality management, manage quality, and control quality.

Veröffentlicht in: Leadership & Management
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Project Quality Management - PMBOK6

  1. 1. Module 8 Project Quality Management Agus Suhanto
  2. 2. Module Overview • Lesson 1: Key Concepts & Terms • Lesson 2: Plan Quality Management • Lesson 3: Manage Quality • Lesson 4: Control Quality
  3. 3. Lesson 1: Key Concepts & Terms • Definition of Quality • Project Quality Management • Quality, Grade, & Gold Plating • Prevention & Inspection • Attribute Sampling & Variable Sampling • Tolerances & Control Limits • Trend Analysis • Trends & Emerging Practices • Tailoring Considerations • Considerations for Adaptive Environment • Project Quality Management Processes Interrelations
  4. 4. Definition of Quality • Quality is • the totality of characteristics of an entity that bears on its ability to satisfy stated or implied needs. [ISO8402] • the degree to which the project fulfills requirements. [PMBOK6 / ISO9000]
  5. 5. Project Quality Management The processes for incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements in order to meet stakeholders’ objectives.
  6. 6. Quality, Grade, & Gold Plating • Quality ≠ Grade • Grade is a category assigned to deliverables having the same functional use but different technical characteristics. • Low-grade product of high quality is OK. • High-grade product of low quality is NOT OK. • Gold plating is giving the customer extras.
  7. 7. Prevention & Inspection • Prevention means keeping errors out of the process. • Inspection means keeping errors out of the customers’ hands.
  8. 8. Attribute Sampling & Variable Sampling • Attribute sampling means the result either conform or does not conform. • Variable sampling means the result is rated on a continuous scale that measures the degree of conformity.
  9. 9. Tolerances & Control Limits • Tolerances means specified range of acceptable results. • Control limits means identify the boundaries of common variation in a statistically stable process or process performance.
  10. 10. Trend Analysis • Trend analysis is the science of analyzing past results to predict future performance.
  11. 11. Trends & Emerging Practices • Customer satisfaction • Continual improvement • Plan-do-check-act (PDCA) by Shewhart / Deming • Total Quality Management (TQM) • Six Sigma • Lean Six Sigma • Management responsibility • Mutually beneficial partnership with suppliers
  12. 12. Tailoring Considerations • Policy compliance & auditing • Standards & regulatory compliance • Continuous improvements • Stakeholder engagement
  13. 13. Considerations for Adaptive Environment • Quality & review steps are built-in throughout the project. • Checking the effectiveness of quality processes is done in recurring retrospectives.
  14. 14. Project Quality Management Processes Interrelations
  15. 15. Lesson 2: Plan Quality Management • Plan Quality Management Overview • Plan Quality Management Data Flow • Plan Quality Management Input • Plan Quality Management Tools & Techniques • Plan Quality Management Output
  16. 16. Plan Quality Management Overview • The process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/or standards. [PMBOK6] • The process of identifying all relevant organizational or industry practices, standards, and requirements for the quality of the project, the product of the project, and the project management efforts, and then to plan how to meet those quality standards and requirements. [RITA9]
  17. 17. Plan Quality Management Data Flow
  18. 18. Plan Quality Management Input • Project charter • Project management plan • Requirements management plan • Scope baseline • Risk management plan • Stakeholder management plan • Project documents • Requirements documentation • Requirements traceability matrix • Risk register • Stakeholder register • Assumptions log • Enterprise environmental factors • Organizational process assets
  19. 19. Plan Quality Management Tools & Techniques • Expert judgment • Data gathering • Benchmarking • Brainstorming • Interviews • Data analysis • Cost-benefit analysis • Cost of quality (COQ) • Decision making • Multi-criteria decision analysis • Prioritization matrices • Data representation • Flowcharts/process maps → SIPOC • Logical data model • Matrix diagrams • Mind mapping • Test and inspection planning • Meetings
  20. 20. Cost of Quality (Philip Crosby) • Cost of conformance • Prevention cost: build a quality product • Training, document processes • Appraisal cost: asses the quality • Testing, inspection • Cost of non-conformance • Internal failure cost: failures found by project • Rework, scrap • External failure cost: failures found by customers • Liabilities, warranty work
  21. 21. Marginal Analysis Analysis focuses on finding the point at which the benefits or revenue to be received from improving quality equals the increment cost to achieve that quality.
  22. 22. Plan Quality Management Output • Quality management plan • Quality metrics • Project management plan updates • Risk management plan • Stakeholder management plan • Project documents updates • Lessons learned register • Requirements traceability matrix • Risk register • Stakeholder register
  23. 23. Lesson 3: Manage Quality • Manage Quality Overview • Manage Quality Data Flow • Manage Quality Input • Manage Quality Tools & Techniques • Manage Quality Outputs
  24. 24. Manage Quality Overview • The process of transforming quality management plan into executable quality activities that incorporate organization’s quality policies into the project. • Sometimes is called Quality Assurance → using project processes effectively
  25. 25. Manage Quality Data Flow
  26. 26. Manage Quality Input • Project management plan • Quality management plan • Project documents • Lessons learned register • Quality metrics • Quality control measurements • Risk report • Organizational process assets
  27. 27. Manage Quality Tools & Techniques • Data gathering • Checklists • Data analysis • Alternative analysis • Document analysis • Process analysis • Root cause analysis • Decision making • Multicriteria decision analysis • Prioritization matrix • Data representation • Affinity diagrams • Cause-end-effect diagrams (fishbone, Ishikawa, why-why) • Flowcharts • Histograms • Matrix diagrams • Scatter diagrams
  28. 28. Manage Quality Tools & Techniques (continued) • Audits • Design for X (DfX) • Problem solving • Quality improvement methods • Plan-do-check-act (PDCA) • Six sigma
  29. 29. Design of Experiments (DOE) • A technique that can be used to analyze alternatives. • Allows to systematically change important factors in a process to see which combinations have an optimal impact on the project deliverables. • Example: determining combination of materials, structure, and construction to product the highest-quality product.
  30. 30. Manage Quality Outputs • Quality reports • Test and evaluation documents • Change requests • Project management plan updates • Quality management plan • Scope baseline • Schedule baseline • Cost baseline • Project documents updates • Issue log • Lessons learned register • Risk register
  31. 31. Lesson 4: Control Quality • Control Quality Overview • Control Quality Data Flow • Control Quality Input • Control Quality Tools & Techniques • Control Quality Output
  32. 32. Control Quality Overview • The process of monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are complete, correct, and meet customer expectations. [PMBOK6] • The process of ensuring a certain level of quality in a deliverable, whether it be a product, service, or result. [RITA9]
  33. 33. Control Quality Data Flow
  34. 34. Control Quality Input • Project management plan • Quality management plan • Project documents • Lessons learned register • Quality metrics • Test and evaluation documents • Approved change requests • Deliverables • Work performance data • Enterprise environmental factors • Organization process assets
  35. 35. Control Quality Tools & Techniques • Data gathering • Checklists • Check sheets / tally sheets • Statistical sampling • Questionnaires and surveys • Data analysis • Performance reviews • Root cause analysis (RCA) • Inspection • Reviews, peer reviews, audits, walkthroughs • Testing / product evaluations • Data representation • Cause-and-effect diagrams (fishbone, Ishikawa, why-why) • Control charts • Histogram • Scatter diagrams • Meetings • Approved change requests review • Retrospectives / lessons learned
  36. 36. Control Quality Output • Quality control measurements • Verified deliverables • Work performance information • Change requests • Project management plan updates • Quality management plan • Project documents updates • Issue log • Lessons learned register • Risk register • Test and evaluation documents
  37. 37. Quiz
  38. 38. Module Reviews
  39. 39. References • [PMBOK6] – The PMBOK 6th edition from pmi.org • [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th edition from RMC Publications™ • [ISO8402] – https://www.iso.org/standard/20115.html

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