1. PUBLIC DEALING
Administrative Staff Seminar
PATLE
Suhail Aziz
HoD

2. FACE OF THE ORGANIZATION
•Dress Code
•Overall outlook

3. KNOW YOUR ORGANIZATION
 You should have complete knowledge about:
 System
 Functions
 Organizational Set-up
 Everything related to your job.

4. OWN YOUR WORKPLACE
 Don’t blame
 Feel responsibility
 Motivation

5. SMILE
Smile is magic
It’s the strongest tool of non-
verbal communication

6. BE PATIENT
 Patience is the key

7. PEOPLE TO DEAL WITH
 Colleagues
 Teachers
 Students
 Support Staff
 Parents
 Visitors
 Dignitaries

8. COLLEAGUES
 Avoid criticism
 Don’t comment on their personal affairs
 Don’t compare yourself with them
 Don’t bring your family in the workplace
 Don’t poke your nose in others’ affairs

9. TEACHERS
 They may be overburdened.
 They are sensitive with low boiling point.
 Patience
 Respect
 Sharing

10. STUDENTS
 Students are the most important people in a school
 Deal them as respectable human beings (whatever age group
they may belong to)

11. SUPPORT STAFF
 When President John F. Kennedy was visiting NASA
headquarters in the early 1960s he passed a sweeper who
was mopping the floor. The President asked him what he was
doing and the sweeper responded,
‘Helping to put a man on the moon,
Mr. President.’”

12. ARE THEY INFORMED?
 We wondered how many support staff, asked the
same question, would answer, “Helping to achieve
educational outcomes for students.” How many
administrators would convey to support staff that
they are equally responsible for achieving the
goals.

13. SUPPORT STAFF
 Deal them as human beings but Keep distance.
 Never make jokes with them
 Try to speak national language
 Never ask them about the previous or present staff
members otherwise you may be the next victim
 Never use abusive language

14. SUPPORT STAFF
 Secrecy is the key
 Job description
 Follow-up
 Turn-out

15. PARENTS
 Parents may be of three types:
Present Parents
Previous Parents
Potential Parents

16. PREVIOUS PARENTS
 They may visit school for some documentation.
 Try to provide them one-window operation
 If there are some accounts disputes then deal in a polite
manner
 Respect them
 Show them how valuable they are.

17. PRESENT PARENTS
 Deal them in the perfect way if you want to retain
them.
 A big cause of drop out is school’s behaviour with
the parents.

18. POTENTIAL PARENTS
 Every visitor that enters the school premises could
be a potential parent.
 If you want to attract the towards school then treat
them with respect and honour.

19. GENERAL VISITORS
 The best source of advertisement
 Don’t deal the way they look, respect them for what
they are.

20. SKILLS AT WORKPLACE
 Interpersonal skills
• Presenting yourself
• Questioning
• Listening
• Negotiating
• Decision-making
• Communicating
• Problem solving

21. WHAT YOU NEED TO DO
 Help visitors feel welcome
 Present a positive image of yourself and your
organization
 Identify visitors and the reason for their visit
 Follow organizational and security procedures
 If appropriate, inform colleagues of the visitors’
arrival
 Make sure visitors’ needs are met

22. HOW TO DEAL
 First come first served
 Don’t wait for them to come to you. Instead
approach them and ask ”May I help you?”
 Offer them tea/water/coffee etc.
 Availability of newspaper in the reception area.
 If you are given a visiting card read it first and then
if possible write date/time and event.
It will help you remind you where you met him/her.

23. IMPORTANT TO REMEMBER
 Your character is very important factor behind the
face of an organization.

24.  Thanks
 Any Questions?