1. Motivating casual employees in hospitality
Industry Research Project Motivating casual employees in hospitality: Today and tomorrow.
Page 2 of 45 I. EXECUTIVE SUMMARY ………………………………………………………………………………..
3 II. INTRODUCTION & PROBLEM STATEMENT ……………………………………………………. 5 III.
GOALS AND OBJECTIVES………………………………………………………………………………7 IV.
RESEARCH BACKGROUND- LITERATURE REVIEW …………………………………………… 8 V.
METHODOLOGY ………………………………………………………………………………………. 12 VI.
TIMETABLE AND KEY PERSONNEL………………………………………………………………. 19 VII.
FINDINGS………………………………………………………………………………………………… 20 VIII.
CONCLUSION AND RECOMMENDATIONS……………………………………………………. 33 IX.
REFERENCES……………………………………………………………………………………………. 36 X.
APPENDIX……………………………………………………………………………………………….. 40 Page 3 of 45
I. Executive Summary This study examines the attributes that motivate casual employee’s
within their workplace. The context of the study is a catering business called,