Call Center Week 2014 - Become a Social Business

Call Center Week 2014
Become a Social Business
Workshop
June 10, 2014 | Las Vegas, NV

http://stratuscontactsolutions.com
BECOME A SOCIAL BUSINESS
15th Annual Call Center Week Conference & Expo
June 10 | Mandalay Bay Resort & Casino, Las Vegas, NV

Workshop Details
Workshop Day 2 | June 10, 2014 | 11:30 AM | Workshop G
“Become a Social Business”
The workshop is for leaders in customer service who need to shift from using
social as a function to incorporating it as a business-wide strategy.
Social media and customer service experts will lead attendees through
interactive presentation, relevant client-based case studies and best practices.

Notebook, Agenda & Survey

Mobile Survey
Please visit
http://bit.ly/ccw14info

Q&A by Twitter
For any questions to be discussed during
Q&A please tweet:
@stratuscxm “Your Question” #ccw14

Visit us at Booth 58

Workshop Agenda

Mike Lewis
Social Media Leadership
Author “Social Media Leadership”, 30 year telecom veteran and serial
entrepreneur provides overview of Stratus and how new media will impact the
growth of your business.
Touch points
• Creating new business opportunities
• Contact center & the business mission
• Enterprise ROI model
• Becoming a social business

How Stratus and the application
of new media will grow your
business

Stratus Contact Solutions

Stratus Background
Improving Sales Effectiveness and
Customer Experience
We provide one-to-one customer
engagement solutions through our
multi-channel contact center that
incorporates social media, chat, email
and traditional call center services.

Pioneering the Social Enabled
Contact Center
• Demonstrated success of a real world
contact center that is “fully optimized” and
“socially-enabled”, and how the contact
centers can be transformed to a Center of
Excellence that can directly and
substantially contribute to the growth of
your brand and business

Social Media Leadership
• What executives
need to know
• Outline best
practices for
success

Our customers
• Companies, executives and entrepreneurs
• Intimidated by the language and
terminology of social media
• Confused by the practical application of
platforms
• Difficulty identifying best practices to grow
their business

Leveraging social media to
reduce marketing costs and
increase customer satisfaction

Social media as a function
Strategy

Businesses are using social for
• Creating New Business Opportunities
• Marketing, customer engagement &
product development
• Engaging in the workplace & Lead
generation
• Creating more return customers

Your company’s
mission statement

Mission Statement
• Should describe your purpose for being in
business
• Statement of your goals and philosophies
that support them
• Contain operating goals
• Describe relationships with customers,
shareholders and partners
• Describe future growth

How does your contact center fit
into your company’s mission
statement

Does it properly convey your
beliefs to customers and
prospects?

Are you engaging your customers
where they choose?

Does data for your contact center
match data from other insights
online?

How do you establish an Enterprise
ROI process to combine the
utilization of social media with
traditional contact center
engagement to achieve the growth
goals outlined in your mission
statement.

Social Business

Helping businesses adapt to the
new world of customer care and
acquisition is our mission and
reason to exist.

You have to play to win and
Stratus will make you a winner!

ILD Corp Brands

Dennis Stoutenburgh
Social Media Customer Engagement
What is social customer service? What are the best practices? How can social
supplement inbound and outbound tactics? Who are the companies / case
studies to follow?
Key Touchpoints
• Social Listening for call center
• Social media for Inbound / Outbound
• Social media win-back programs

Schedule an appointment
Stratus representatives will be at booth 58 through out Call
Center Week 2014.
Schedule an appointment
• http://bit.ly/ccw14info
• 855-875-CHAT

Call Center Week 2014 - Become a Social Business

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