CEMMethod walkthough version 10
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BPGroups CEMMethod has now evolved to version 10. Catch the latest additions and innovations. Qualifying in the use of CEMMethod is available at http://www.certifiedprocessprofessional.com and more general information via http://www.bpgroup.org
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CEMMethod walkthough version 10
- 1. CEMMethod 2015 (v.10) Business Process Management www.bpgroup.org CEMMethod™ We have to get more scien0fic about the customer experience™ www.cemmethod.com www.cer0fiedprocessprofessional.com
- 2. Since its launch ten years ago the CEMMethod has evolved to become a core approach for organizaFons seeking and implemenFng effecFve change. Now in version 10 it is a proven, tried and tested means to implement BPM and Customer Experience driven approaches. The CEMMethod is best guided by CerFfied Process Professionals who are familiar with the the raFonale and philosophy of Outside-‐In thinking and pracFce. www.bpgroup.org
- 3. 010203 040506 070809 wwwww.wbp.bgwprogwurowpu..obprp.gog rrgo up.org Confirm Customer Choices ORCA Assessment. Understand OrganizaFon Maturity Successful Customer Outcome Mapping Process AcFvity Mapping As-‐Is Choose OpFmize Align or Innovate AcFon Planning Process AcFvity Mapping To-‐Be IntegraFon Roll Out ORCA Refinement Development www.bpgroup.
- 4. CORE SUPPLEMENTAL STEERING www.bpgroup.org CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 1 ORCA ✔ ✔ ✔ ✔ 2 AS IS OISM ✔ ✔ ✔ 3 SCOR 1 ✔ ✔ ✔ 4 SEM ✔ ✔ ✔ 5 03 AS IS PAM (CURRENT STATE) ✔ ✔ ✔ 6 POF ANALYSIS AS IS MOT ✔ ✔ ✔ ✔ 7 POF ANALYSIS AS IS BP ✔ ✔ ✔ 8 POF ANALYSIS AS IS BR ✔ ✔ ✔ 9 POF ANALYSIS AS IS ABACUS ✔ ✔ 10 PAM Check ✔ ✔ 11 POF Profile ✔ ✔ ✔ ✔ 12 POF Documentation ✔ ✔ 13 Risk Impact Matrix ✔ ✔ 14 Impact Rating ✔ ✔ 15 MOT Ranking ✔ ✔ 16 02 TO BE OISM 2/4 (Start Finish, Business we are in) ✔ ✔ ✔ 17 Action Plan ✔ ✔ ✔ 18 Apple Innovation Formula ✔ ✔ 19 Integration Feasibility Outline ✔ ✔ ✔ 20 Action Plan Decision ✔ ✔ ✔ ✔ 21 TO BE PAM ✔ ✔ ✔ 22 TO BE MOT ✔ ✔ ✔ ✔ 23 TO BE BP ✔ ✔ ✔ 24 TO BE BR ✔ ✔ ✔ 25 TO BE PPL ✔ ✔ 26 TO BE ABACUS ✔ ✔ ✔ 27 Digital Capabilities ✔ ✔ 28 TO BE POF Documentation ✔ ✔ ✔ 29 TO BE Risk Impact Matrix ✔ ✔ 30 TO BE Impact Rating ✔ ✔ 31 POF Profile Comparison ✔ ✔ ✔ 32 TO BE OISM 4/4 (SCOR 2, KEY MOT's) ✔ ✔ ✔ 33 ORCA Update ✔ ✔ 34 OIBS ✔ ✔ 35 Heliogramme ✔ ✔ 36 Presentation Preparation ✔ ✔ ✔ ✔ 37 Presentation Critique ✔ ✔ ✔ ✔ 38 Presentation ✔ ✔ ✔ ✔ 39 GO LIVE SCOR REV 3 ✔ ✔ 40 Qualified Integration Feasibility Plan ✔ ✔ ✔ 41 4E Customer Categorization ✔ ✔ 42 OI Compliance ✔ 01 04 05 06 07 08 09 Choose one core approach, any number of supplement approaches and any number of steering approaches.
- 5. 1. ORCA www.bpgroup.org 4. SEM 3. SCOR 1 2. OI Strategic Matrix 6. POF A -‐ MOT 5. PAM – Current State 14. Impact RaFng 7. POF A -‐ BP 8. POF A -‐ BR 9. POF A -‐ ABACUS 10. PAM check 15. MOT Ranking 18. InnovaFon Formula 17. AcFon Plan 16. OISM (To Be) 19. IFO 11. POF Profile 12. POF Doc 13. Risk Impact Matrix 20. AP Decision MOT BP BR
- 6. www.bpgroup.org 22. POF A -‐ MOT 21. TO BE PAM MOT 23. POF A -‐ BP BP 24. POF A -‐ BR BR 25. TO BE PPL 26. TO BE – ABACUS 27. TO BE – DIGITAL CAPABILITY 28. POF Doc 30. Impact RaFng 29. Risk Impact Matrix 33. ORCA UPDATE 32. TO BE OISM 31. POF Profile 34. OIBS 35. HELIOGRAMME 39. GO LIVE SCOR
- 7. www.bpgroup.org ORCA Assessment. Understand OrganizaFon Maturity CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 1 ORCA ✔ ✔ ✔ 1 ✔ 01
- 8. www.bpgroup.org Confirm Customer Choices ORCA Assessment. Understand OrganizaFon Maturity CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 2 AS IS OISM ✔ ✔ 2 ✔ 0102
- 9. www.bpgroup.org Confirm Customer Choices ORCA Assessment. Understand OrganizaFon Maturity Successful Customer Outcome Mapping CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 3 SCOR 1 ✔ ✔ ✔ 4 SEM ✔ ✔ ✔ 3 010203
- 10. www.bpgroup.org Confirm Customer Choices ORCA Assessment. Understand OrganizaFon Maturity Successful Customer Outcome Mapping Process AcFvity Mapping As-‐Is CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 5 AS IS PAM (CURRENT STATE) ✔ ✔ ✔ 6 POF ANALYSIS AS IS MOT ✔ ✔ ✔ ✔ 7 POF ANALYSIS AS IS BP ✔ ✔ ✔ 8 POF ANALYSIS AS IS BR ✔ ✔ ✔ 9 POF ANALYSIS AS IS ABACUS ✔ ✔ 10 PAM Check ✔ ✔ 11 POF Profile ✔ ✔ ✔ ✔ 12 POF Documentation ✔ ✔ 4 010203 04
- 11. www.bpgroup.org Stage 2: Confirm Customer Choices Stage 1: ORCA Assessment. Understand OrganizaFon Maturity Stage 3: Successful Customer Outcome Mapping Process AcFvity Mapping As-‐Is Choose OpFmize Align or Innovate CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 13 Risk Impact Matrix ✔ ✔ 14 Impact Rating ✔ ✔ 15 MOT Ranking ✔ ✔ 16 TO BE OISM 2/4 (Start Finish, Business we are in) ✔ ✔ ✔ 5 010203 0405
- 12. www.bpgroup.org Stage 2: Confirm Customer Choices Stage 1: ORCA Assessment. Understand OrganizaFon Maturity Stage 3: Successful Customer Outcome Mapping Stage 4: Process AcFvity Mapping As-‐Is Stage 5: Choose OpFmize Align or Innovate AcFon Planning CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 17 Action Plan ✔ ✔ ✔ 18 Apple Innovation Formula ✔ ✔ 19 Integration Feasibility Outline ✔ ✔ ✔ 20 Action Plan Decision ✔ ✔ ✔ ✔ 6 010203 040506
- 13. www.bpgroup.org Stage 2: Confirm Customer Choices Stage 1: ORCA Assessment. Understand OrganizaFon Maturity Stage 3: Successful Customer Outcome Mapping Stage 4: Process AcFvity Mapping As-‐Is Stage 5: Choose OpFmize Align or Innovate Stage 6: AcFon Planning Process AcFvity Mapping To-‐Be CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 21 TO BE PAM ✔ ✔ ✔ 22 TO BE MOT ✔ ✔ ✔ ✔ 23 TO BE BP ✔ ✔ ✔ 24 TO BE BR ✔ ✔ ✔ 25 TO BE PPL ✔ ✔ 26 TO BE ABACUS ✔ ✔ ✔ 7 010203 040506 07
- 14. CORE SUPPLEMENTAL STEERING www.bpgroup.org Stage 2: Confirm Customer Choices Stage 1: ORCA Assessment. Understand OrganizaFon Maturity Stage 3: Successful Customer Outcome Mapping Stage 4: Process AcFvity Mapping As-‐Is Stage 5: Choose OpFmize Align or Innovate Stage 6: AcFon Planning Process AcFvity Mapping To-‐Be IntegraFon Roll Out CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 27 Digital Capabilities ✔ ✔ 28 TO BE POF Documentation ✔ ✔ ✔ 29 TO BE Risk Impact Matrix ✔ ✔ 30 TO BE Impact Rating ✔ ✔ 31 POF Profile Comparison ✔ ✔ ✔ 32 TO BE OISM 4/4 (SCOR 2, KEY MOT's) ✔ ✔ ✔ 8 010203 040506 0708
- 15. CORE SUPPLEMENTAL STEERING www.bpgroup.org Stage 2: Confirm Customer Choices Stage 1: ORCA Assessment. Understand OrganizaFon Maturity Stage 3: Successful Customer Outcome Mapping Stage 4: Process AcFvity Mapping As-‐Is Stage 5: Choose OpFmize Align or Innovate Stage 6: AcFon Planning Process AcFvity Mapping To-‐Be IntegraFon Roll Out ORCA Refinement Development 9 010203 040506 070809 CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit 33 ORCA Update ✔ ✔ 34 OIBS ✔ ✔ 35 Heliogramme ✔ ✔ 36 Presentation Preparation ✔ ✔ ✔ ✔ 37 Presentation Critique ✔ ✔ ✔ ✔ 38 Presentation ✔ ✔ ✔ ✔ 39 GO LIVE SCOR REV 3 ✔ ✔ 40 Qualified Integration Feasibility Plan ✔ ✔ ✔ 41 4E Customer Categorization ✔ ✔ 42 OI Compliance ✔ Choose one core approach, any number of supplement approaches and any number of steering approaches.
- 16. 010203 040506 070809 wwwww.wbp.bgwprogwurowpu..obprp.gog rrgo up.Confirm Customer Choices ORCA Assessment. Understand OrganizaFon Maturity Successful Customer Outcome Mapping Process AcFvity Mapping As-‐Is Choose OpFmize Align or Innovate AcFon Planning Process AcFvity Mapping To-‐Be IntegraFon Roll Out ORCA Refinement Development www.bpgroup.org
- 17. CEMMethod 2015 (v.10) Business Process Management www.bpgroup.org CEMMethod™ We have to get more scien0fic about the customer experience™ www.cemmethod.com www.cer0fiedprocessprofessional.com