1.
Driving Performance by Coaching

2.
What
does a
Manager
do?

3.
What does
a coach
do?

4.
Understanding Your Job
Responsibilities of an Manager
1. Planning
2. Analysing data
3. Resource allocation
4. Cost control
5. Solving problems
6. Writing reports
7. Dealing with customers
8. Meetings
9. Email
Responsibilities of a Coach
1. Motivating
2. Communicating expectations
3. Inspiring
4. Listening
5. Giving feedback
6. Caring
7. Winning and getting results

5.
Planning
Writing reports
Email
Phone calls
Analysing data
Meetings
Resource allocation
Cost control
Solving problems
Dealing with
customers
Interviews
What does a Manager do?

6.
Motivating
Inspiring
Listening

7.
Giving feedback
Caring
Winning
Getting results

8.
Drives Performance

9.
Coaching Plan
Happy
Productive
Stable
Exceptional
Service
www.themotivationdoctor.com

10.
Coaching Plan
• The objective of this plan is to create a
happy, creative and productive team who
provide exceptional service to everyone they
interact with.
• When relationships with your team members
are stable and productive, there is mutual
trust and respect and a lack of tension. Your
team will learn new skills, they will grow and
develop and your business will benefit.

11.
Coaching Plan
Happy
Productive
Stable
Exceptional
Service
Effective
Behaviour
Confirming
Feedback
www.themotivationdoctor.com

12.
Coaching Plan
• As you Manage by Walking Around you’ll
see and hear things you like about a team
member’s behaviour. This is the time to
give some Confirming feedback. This is
about giving the good news. It’s about
confirming to your team member that you
approve of whatever it is you’ve seen
them do, or heard them say. It’s a
compliment or a thank you.

13.
Coaching Plan
Happy
Productive
Stable
Exceptional
Service
Effective
Behaviour
Confirming
Feedback
Ineffective
Behaviour Ignore
Anxiety
Unstable
Unproductive
Relationship
Effective
Behaviour
Ineffective
Behaviour
www.themotivationdoctor.com

14.
Coaching Plan
• When you see or hear things you don’t
like about a team member’s behaviour,
you could ignore it, you might not bother
to find the causes, and you may just hope
it’ll go away.

15.
Coaching Plan
• What are the consequences?

16.
Coaching Plan
Happy
Productive
Stable
Exceptional
Service
Effective
Behaviour
Confirming
Feedback
Ineffective
Behaviour
Deal with it
Ignore
Reprimand
Dominate
Anxiety
Unstable
Unproductive
Relationship
Effective
Behaviour
Ineffective
Behaviour
www.themotivationdoctor.com

17.
Think about a time in your life when you were
reprimanded for failing to do something right. It may
have been from a parent, a teacher or your boss. How did
you feel about it then, and how do you feel about it now?

18.
Think about a time in your life when someone helped,
taught, coached you to get better at something. It may
have been school, at work or in sports. How did you feel
about the experience and how do you feel about it now?

19.
Coaching Plan
Happy
Productive
Stable
Exceptional
Service
Confirming
Feedback
Deal with it
Coach
with
Productive
Feedback
Ignore
Reprimand
May just
comply
Anxiety
Unstable
Unproductive
Relationship
Effective
Behaviour
Ineffective
Behaviour
Commitment
Resign
Sacked

20.
Coaching is about finding out the
cause of ineffective behaviour and
discussing with the team member
how, by working together, it can be
put right.

21.
It’s about telling the team member
what you’re not happy with, listening
to what they have to say and
agreeing a way forward.

22.
You can discuss the ineffective
behaviour, explore the causes, and
deal with them.
The team member will know that you
are supportive and understanding;
however, they will also be clear about
what you expect from them.

23.
Have you got them?

24.
Thank you