Coaching Plan
• The objective of this plan is to create a
happy, creative and productive team who
provide exceptional service to everyone they
interact with.
• When relationships with your team members
are stable and productive, there is mutual
trust and respect and a lack of tension. Your
team will learn new skills, they will grow and
develop and your business will benefit.
Coaching Plan
• As you Manage by Walking Around you’ll
see and hear things you like about a team
member’s behaviour. This is the time to
give some Confirming feedback. This is
about giving the good news. It’s about
confirming to your team member that you
approve of whatever it is you’ve seen
them do, or heard them say. It’s a
compliment or a thank you.
Coaching Plan
• When you see or hear things you don’t
like about a team member’s behaviour,
you could ignore it, you might not bother
to find the causes, and you may just hope
it’ll go away.
Think about a time in your life when you were
reprimanded for failing to do something right. It may
have been from a parent, a teacher or your boss. How did
you feel about it then, and how do you feel about it now?
Think about a time in your life when someone helped,
taught, coached you to get better at something. It may
have been school, at work or in sports. How did you feel
about the experience and how do you feel about it now?
Coaching is about finding out the
cause of ineffective behaviour and
discussing with the team member
how, by working together, it can be
put right.
It’s about telling the team member
what you’re not happy with, listening
to what they have to say and
agreeing a way forward.
You can discuss the ineffective
behaviour, explore the causes, and
deal with them.
The team member will know that you
are supportive and understanding;
however, they will also be clear about
what you expect from them.