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Conducting Kaizen Events

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I schedule to follow for conducting Kaizen events

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Conducting Kaizen Events

  1. 1. What is Kaizen? Stephen R Depoe
  2. 2. Kaizen Tools <ul><li>Kaizen is Japanese for revolutionary improvement </li></ul><ul><li>Kaizen is the organized use of common sense to improve cost, quality, delivery, and responsiveness to customer needs. </li></ul><ul><li>A Kaizen blitz involves a Kaizen activity in a specific area within a short time period. </li></ul><ul><li>The Kaizen blitz, using cross-functional teams in a three to five day period, results in a rapid workplace change on a project basis. </li></ul>
  3. 3. Kaizen Terminology <ul><li>Kaizen – Incremental change for the better </li></ul><ul><li>Kaikaku – Radical change </li></ul><ul><li>3 M’s </li></ul><ul><ul><li>Muda Waste </li></ul></ul><ul><ul><li>Mura Abnormality </li></ul></ul><ul><ul><li>Muri Strain or Stress </li></ul></ul><ul><li>Jidoka – Automating the detection of any abnormal product or condition </li></ul><ul><li>Takt Time – The pace at which the customer is demanding product </li></ul>
  4. 4. Muda is Waste <ul><li>Waste Comes in many forms, described using the “Seven Wastes”: </li></ul><ul><ul><li>Transportation (moving material/product from one place to another) </li></ul></ul><ul><ul><li>Inventory (material/product/information waiting to be processed) </li></ul></ul><ul><ul><li>Motion (excess movement and/or poor ergonomics) </li></ul></ul><ul><ul><li>Waiting (delays caused by shortages, approvals, downtime) </li></ul></ul><ul><ul><li>Overproduction (producing more than is needed) </li></ul></ul><ul><ul><li>Over processing (adding more value than the customer is paying for) </li></ul></ul><ul><ul><li>Defects/Rework (doing the same job/task more than once) </li></ul></ul>
  5. 5. Expectations of reducing Muda Less Labor Requirements Less Space Requirements Increased Flexibility Decreased Costs Improved Quality Improved Responsiveness Increased Innovation Increased Employee Enthusiasm
  6. 6. When to use Kaizen? <ul><li>When the scope and boundaries of a problem are clearly defined and understood </li></ul><ul><li>When results are needed immediately – i.e., capacity constraints, setup reduction, acute quality problems, safety/ergonomic issues </li></ul><ul><li>In the early stages of a project to gain momentum and build credibility </li></ul><ul><li>As a change agent when there is resistance to stimulate change </li></ul><ul><li>As a project launching tool leading to multiple follow-on projects </li></ul><ul><li>Always use Kaizen as a continuous improvement tool </li></ul>
  7. 7. Improvement Spectrum Time to Execute Early Project Quick Wins, 5S, Setup Reduction, Operational Flow More Complex analysis and improvement tools, Pull Systems, Statistical Analysis, Kanban, Inventory Sizing, WIP Control, etc. Most Complex analysis and improvement tools, RSM, EVOP, Mixture Designs, S&OP, Product Reconciliation, Supplier Kanbans, DOE, FMEA , Marketing Strategy, etc. Strategic – Analysis Focused Tactical – Solution Focused Scope ‘ Quick Wins’ or Kaizen Rigorous Lean and Six Sigma Tools Advanced Lean and Six Sigma Tools
  8. 8. The Approach <ul><li>The Kaizen Approach is composed of 3 segments: </li></ul><ul><ul><li>Pre-event Prep: Identify and plan narrowly scoped events </li></ul></ul><ul><ul><ul><li>Reducing defects in order entry </li></ul></ul></ul><ul><ul><ul><li>Implementing marketing metrics </li></ul></ul></ul><ul><ul><ul><li>Performing customer surveys to get VoC </li></ul></ul></ul><ul><ul><li>Kaizen Event: measure, analyze, implement, and control improvements in one week </li></ul></ul><ul><ul><li>Follow-up Actions: remaining action items must be completed within four weeks after event </li></ul></ul>
  9. 9. The Prep-work <ul><li>Develop Kaizen Mandate </li></ul><ul><li>Data Collection/Analysis </li></ul><ul><li>Team Selection/Notified </li></ul><ul><li>Scope Identified </li></ul><ul><li>$$ Savings Determined </li></ul><ul><li>Process Map </li></ul><ul><li>Resources Alerted </li></ul><ul><li>Create “Specialized” Training </li></ul><ul><li>Logistics Arranged </li></ul>Preparation Phase (1-2 weeks before start of event)
  10. 10. <ul><li>Keep The Team Busy! </li></ul><ul><ul><li>Tendency for emails, voicemails, etc. </li></ul></ul><ul><li>Event will be stressful </li></ul><ul><li>Forcefully stay on track </li></ul><ul><li>Be a part of scope and team selection if possible </li></ul><ul><li>Plant seeds but don’t overpower the team with your ideas </li></ul><ul><li>Give something back to area personnel </li></ul>Facilitation Keys
  11. 11. Team Rules <ul><li>Be open to change </li></ul><ul><li>Maintain a positive attitude </li></ul><ul><li>Never leave disagreements unspoken </li></ul><ul><li>We’re not interested in assigning blame – only in creating solutions! </li></ul><ul><li>Practice mutual respect </li></ul><ul><li>Treat others as you want to treated </li></ul><ul><li>One person, one vote – position doesn’t matter </li></ul><ul><li>The only stupid questions are the ones not asked </li></ul><ul><li>Have fun! </li></ul><ul><li>Understand the process, and… JUST DO IT! </li></ul>
  12. 12. Typical Kaizen Weekly Schedule Finalize Pre-Event Prep Kaizen Kickoff, Lean/Kaizen Training, Specialized Training Measure (Present State Analysis) Measure (Present State Analysis) Analyze Lunch Lunch Analyze Brainstorm Ideas, Idea Effort/Impact, Idea Prioritization, Future State Design Mid-Wk Review Process Part Design Review Future State Des Future State Des Implement Improvements, Perform Process Participant Training, Tweak Design Implement Improvements Lunch Lunch Lunch & Celebration Final Presentation Implement Improvements, Perform Process Participant Training, Tweak Design Create and Implement Standard Work, Measure Future State, Calculate Actual Benefits Create Final Presentation Finalize Future State, Complete Training on Standard Work 8AM Monday Tuesday Wednesday Thursday Friday 12PM 4PM 6PM 10AM 2PM
  13. 13. Monday Detail <ul><li>Monday </li></ul><ul><li>Team Training </li></ul><ul><ul><li>What is a Kaizen? </li></ul></ul><ul><ul><li>Project and Goal Background </li></ul></ul><ul><ul><li>Present Data/Burning Platform </li></ul></ul><ul><ul><li>Specialized Training Geared Toward Project Goal </li></ul></ul><ul><li>Discovery </li></ul><ul><ul><li>Team Spends Afternoon in Project Area </li></ul></ul><ul><ul><li>Gather Insights from Personnel </li></ul></ul><ul><ul><li>Observe Issues/Conduct Studies </li></ul></ul><ul><ul><li>Keep Detailed Notes </li></ul></ul>
  14. 14. Tuesday Detail <ul><li>Tuesday </li></ul><ul><li>Area Discovery (Cont.) </li></ul><ul><ul><li>Team Spends Morning in Project Area </li></ul></ul><ul><ul><li>Gather Insights from Personnel </li></ul></ul><ul><ul><li>Observe Issues/Conduct Studies </li></ul></ul><ul><li>Back to Room to Brainstorm Issues </li></ul><ul><ul><li>What was learned? </li></ul></ul><ul><ul><li>Write down ideas </li></ul></ul><ul><ul><li>Evaluate Studies </li></ul></ul>
  15. 15. The Tools <ul><li>Any tool may be used to aid the team during a Kaizen event from a Process Map to a Designed Experiment. </li></ul><ul><li>Bottom line is you use any tool that is needed, as long as it can be successfully employed in the time given! </li></ul><ul><ul><li>Pareto </li></ul></ul><ul><ul><li>Fishbone </li></ul></ul><ul><ul><li>Process map </li></ul></ul><ul><ul><li>Spaghetti Diagram </li></ul></ul><ul><ul><li>Lead Time/Takt Time </li></ul></ul><ul><ul><li>NVA Analysis </li></ul></ul><ul><ul><li>Time Studies </li></ul></ul>
  16. 16. Value Classification <ul><li>Customer Value Add </li></ul><ul><li>Does the task add form, feature, or function to the product or service? </li></ul><ul><li>Does the task enable a competitive advantage (reduced price, faster delivery, fewer defects)? </li></ul><ul><li>Would the customer be willing to pay extra or prefer us over the competition if he or she knew we were doing this task? </li></ul><ul><li>Typical CVA Activities: </li></ul><ul><ul><li>Stamping/Fabricating </li></ul></ul><ul><ul><li>Printing </li></ul></ul><ul><ul><li>Assembling </li></ul></ul><ul><li>Non-Value Add </li></ul><ul><li>If the customer knew we were doing this, would they request that we eliminate the activity so we could lower our prices? </li></ul><ul><li>Does the task fit into either of the other two categories? </li></ul><ul><li>Can I eliminate or reduce this activity? </li></ul><ul><li>Typical NVA Activities: </li></ul><ul><ul><li>Counting </li></ul></ul><ul><ul><li>Handling </li></ul></ul><ul><ul><li>Inspecting </li></ul></ul><ul><ul><li>Transporting/Moving </li></ul></ul><ul><ul><li>Stocking/Storing </li></ul></ul><ul><ul><li>All Rework Loops </li></ul></ul><ul><ul><li>Signoffs (approvals) </li></ul></ul><ul><ul><li>Delays (waiting time) </li></ul></ul><ul><li>Business Non-Value Add </li></ul><ul><li>Does this task reduce owner financial risk? </li></ul><ul><li>Does this task support financial reporting requirements? </li></ul><ul><li>Would the process of producing/selling the product break down if this task were removed? </li></ul><ul><li>Is this task required by law or regulation? </li></ul><ul><li>Typical BNVA Activities: </li></ul><ul><ul><li>Order Entry/Processing </li></ul></ul><ul><ul><li>Purchasing </li></ul></ul><ul><ul><li>Sales/Marketing </li></ul></ul><ul><ul><li>Regulatory reporting </li></ul></ul><ul><ul><li>Internal Financial Reporting </li></ul></ul><ul><ul><li>Point of use material/tool retrieval </li></ul></ul>
  17. 17. Wednesday Detail <ul><li>Wednesday </li></ul><ul><li>Brainstorm Issues </li></ul><ul><ul><li>Capture Ideas/Solutions </li></ul></ul><ul><ul><li>Evaluate Studies </li></ul></ul><ul><li>Reduce and Prioritize Ideas </li></ul><ul><ul><li>Affinitize Ideas/Solutions </li></ul></ul><ul><ul><li>Utilize Effort vs. Impact Matrix </li></ul></ul><ul><ul><li>Assign Numbers Based on Effort and Impact </li></ul></ul><ul><li>Midweek Status Meeting </li></ul>
  18. 18. Process Improvements <ul><li>Remember Lean Expert Principles </li></ul><ul><ul><li>One Piece Flow </li></ul></ul><ul><ul><li>Variation Is The Enemy </li></ul></ul><ul><ul><li>Single Minute Exchange of Die (SMED) </li></ul></ul><ul><ul><li>Visual Controls </li></ul></ul><ul><ul><li>Kanban </li></ul></ul><ul><ul><li>5-S Workplace Organization </li></ul></ul><ul><ul><li>Standard Work </li></ul></ul><ul><ul><li>Quality Imperative </li></ul></ul><ul><ul><li>Total Productive Maintenance </li></ul></ul><ul><ul><li>Defect Prevention (Poka-Yoke) </li></ul></ul>
  19. 19. Thursday Detail <ul><li>Thursday </li></ul><ul><li>Implement Solutions </li></ul><ul><ul><li>Each team member acts on their assignments </li></ul></ul><ul><li>Review Progress </li></ul><ul><ul><li>AM review of assignments </li></ul></ul><ul><ul><li>Noon review of progress </li></ul></ul><ul><ul><li>PM review of progress </li></ul></ul>
  20. 20. Friday Detail <ul><li>Friday </li></ul><ul><li>Continue to implement solutions </li></ul><ul><ul><li>Each team member acts on their assignments </li></ul></ul><ul><li>Establish metrics to monitor performance </li></ul><ul><li>Team presentation to management </li></ul><ul><li>Celebrate </li></ul>
  21. 21. Takeaways <ul><li>Focused, dedicated teams (3-4 dedicated days for entire team) can identify large opportunities – quickly </li></ul><ul><li>Active follow-up must take place after sessions end to ensure projects are completed </li></ul><ul><li>Many participants, when given the chance, will have great implementable ideas </li></ul><ul><li>Tooling, maintenance, IT (as necessary) should be on call to implement Kaizen team ideas </li></ul><ul><li>Communication to management and the team celebration are important </li></ul><ul><li>Having a Champion own the process will help drive results and sustainment of the process </li></ul>
  22. 22. Takeaways <ul><li>Use of simple, relatable examples helps drive results </li></ul><ul><li>Can require considerable follow up work for Maintenance, IT, Cost Accounting, Production Control, etc. </li></ul><ul><li>The Champion should work with Management to prioritize and align projects to strategic plan </li></ul><ul><li>Top management must be involved (active in sessions) and supportive to sustain continuous improvement </li></ul><ul><li>Great tool to launch projects and gain momentum </li></ul><ul><li>Kaizen schedule is intensive – yet fun. </li></ul>