This document describes the services offered by an ISO 9001:2000 certified translation and documentation solutions company. The company provides translation, desktop publishing, and other linguistic services to multinational clients. It aims to offer fast, flexible, high-quality solutions for clients' multilingual documentation needs. Key aspects of the company's approach include leveraging technology and subject matter experts, maintaining quality standards, and optimizing processes to reduce time-to-market while allowing for last-minute changes.

1. An ISO 9001:2000 certified company
multilingual documentation solutions

2. An ISO 9001:2000 certified company
OUR MISSION
TO PROVIDE FAST, FLEXIBLE,
HIGH QUALITY SOLUTIONS FOR
MULTINATIONALS’ TRANSLATION
AND DOCUMENTATION NEEDS.

3. An ISO 9001:2000 certified company
CONTENTS
SERVICES AND METHODOLOGY
WHAT QUALITY MEANS TO US
WHY QUICKSILVER TRANSLATE?

4. An ISO 9001:2000 certified company
SERVICES
SPEEDQUALITYCOST
ANY LANGUAGE
Combining top
professionals and IT
tools to produce
quick, cost-
effective
multilingual
documentation
which is
appropriate to
purpose
TRANSLATION
ANY FORMAT
Optimised
processes for the
creation, re-
creation and
maintenance of
professionally laid
out documents and
websites
DESKTOP
PUBLISHING (DTP)
ANY LINGUISTIC NEED
Linguistic
consulting,
transcription,
professional
editing,
proofreading,
interpreting,
printing, file
conversion, etc.
OTHER SERVICES

5. An ISO 9001:2000 certified company
SERVICES - TRANSLATION
•Large volumes of text within tight
deadlines
•Optimised management of several
languages in parallel
•Appropriate language for all
business objectives
•Use of sector- and client-specific
preferred terminology and technical
vocabulary
•Specialised expertise (business,
engineering, legal, medical…)
•Use of leading-edge Translation
Memory software
•Incorporation of previous translations
•Very quick turnaround on short
documents
ANY LANGUAGE
SPEEDQUALITYCOST

6. An ISO 9001:2000 certified company
SERVICES – DESKTOP PUBLISHING (DTP)
•Creation of multilingual, technical
documentation
•Re-creation of PDF files to same
resolution (printing or web
publication)
•Expertise in interface between DTP
and TM software
•Maintenance of client-produced
documents and websites
•File conversion (eg: QuarkXpress to
Adobe InDesign)
•Expertise in linguistic capabilities of
different DTP packages
•Expertise in typographic issues
•Version control
ANY FORMAT
SPEEDQUALITYCOST
OFFICE
DESKTOP PUBLISHING
WEB

7. An ISO 9001:2000 certified company
SERVICES – OTHER SERVICES
•Website localisation
•Editing of marketing materials
(English)
•Linguistic consulting
•Internationalisation strategy
•Internal linguistic review process
consulting
•Expertise in regional linguistic
differences and use
•Transcription services (any
language)
•Interpreting for conferences and
events
•Voice-over
•Off-set and digital printing
ANY LINGUISTIC NEED
SPEEDQUALITYCOST

8. An ISO 9001:2000 certified company
SERVICES – FOR ALL BUSINESS OBJECTIVES
EXTERNAL INTERNAL
INSPIREBEACCURATE
Newsletters,
intranets, motivational
materials…
Brochures, websites,
communications,
advertising…
Catalogues, datasheets,
installation manuals,
training materials…
Business reports, financial,
legal,
admin., IT, quality…

9. An ISO 9001:2000 certified company
SERVICES – FOR ALL BUSINESS OBJECTIVES
EXTERNAL INTERNAL
INSPIREBEACCURATE
D&G - Glossary for CMS (8)
Mandarin Oriental -
Marketing (3)
Caterpillar - Brochures (4)
Ansul - Website (4)
ADT - Newsletter (12)
ADT - Intranet (8)
Clinton Foundation -
Newsletter (2)
CapGemini - Intranet (3)
Barclays - Contracts (2)
Major Airline - Procedures
(2)
Filmax - Contracts (3)
Tyco - Datasheets (14)
Siemens - Technical
Documents (5)
Akzo-Nobel - Datasheets
(2)
UTC - Datasheets (2)

10. An ISO 9001:2000 certified company
SERVICES – FOR ALL TYPES OF PROJECT
e-mail / quick checks
professional editing
letters & press releases
SMALL
training manuals
business reports
marketing brochures
MEDIUM
multilingual websites
product catalogues
technical datasheets
LARGE

11. An ISO 9001:2000 certified company
SERVICES - THE ENTIRE DOCUMENTATION PROCESS
WE ADD VALUE AND TAKE THE HASSLE AWAY AT ALL STAGES
OF THE DOCUMENTATION PROCESS
Which
langs?
How do I
choose?
Stress from
chasing up
I only speak
English!!!
Who do
I trust?
Changes
half-way
through?
I don’t
have time!
Tech
issues?
OBSTACLE
select
translation
supplier(s)
copy
text into
MS word
doc(s)
send to
translate
copy text
into
layout
proofread
internally
project
manage print
PHASE
decide
project
scope
Use QS
expertise
Take
advantage
of QS’s
selection
process
SOLUTION
QS can
work
directly
in any
format
QS
guarantees
on-time
delivery
We have
native
speakers of
all
languages
QS deals
with all
issues
arising from
review
Our
process
deals with
changes
quickly
QS delivers
print-ready
results

12. An ISO 9001:2000 certified company
METHODOLOGY – THE TRADITIONAL APPROACH
Create
original
(layout,
text)
Extract
text for
translation
Translate
Paste
text into
layout,
fix
issues…
Quality
control
(text)
Quality
control
(layout)
COORDINATOR
Quality
control
(final)
LAYOUTTRANSLATOR(S)
Print
REVIEWER(S)
Write /
obtain
original
text
CHANGES!!!
CHANGES!!!
CHANGES!!!
CHANGES!!!
Translate
Translate
Translate
Translate
Fix
Fix
Fix
Fix
Fix
CHANGES!!!
CHANGES!!!

13. An ISO 9001:2000 certified company
METHODOLOGY – THE QUICKSILVER APPROACH
CLIENT BENEFITS
new version(s)
TM
LAYOUT
Prepare Translate
Post-edit
layout
Quality
control
(internal
review
process)
Print
THE KEY IS TO OPTIMISE EVERY STEP OF THE PROCESS
TIME-TO-MARKET considerably reduced
LAST MINUTE CHANGES not a problem
Adding languages MORE COST-EFFICIENT
Semi-automated process AVOIDS ERRORS
Full benefit from LINGUISTIC PREFERENCES
Layout changes TO ALL LANGUAGES
COORDINATOR QUICKSILVER LAYOUT

14. An ISO 9001:2000 certified company
METHODOLOGY – THE USE OF TRANSLATION MEMORY
Analyse
against TM Translate
segments
Integrate layout
and translation
Post-editing
Final QA
Update
TM
TRANSLATION
MEMORY
TRANSLATION
MEMORY
ORIGINAL DOCUMENT
FROM CLIENT
ORIGINAL DOCUMENT
FROM CLIENT
Ensuring quality
and consistency
NEW SEGMENTS
NEW SEGMENTS
FINAL DOCUMENT
FOR DELIVERY
FINAL DOCUMENT
FOR DELIVERY
New linguistic
content
Create file with
new segments
NEW SEGMENTS
TRANSLATED
NEW SEGMENTS
TRANSLATED
DOCUMENT
TRANSLATED
AND REVIEWED
DOCUMENT
TRANSLATED
AND REVIEWED
TM for future
projects
TRANSLATORPROJECT MGR
REVIEWER
PROJECT MGR
QUALITY
Pre-editing
DTP EXPERT
Qualitycontrol
INITIAL
LAYOUT
INITIAL
LAYOUT
NEW SEGMENTS
PROOFREAD
NEW SEGMENTS
PROOFREAD
DTP EXPERT
NEW SEGMENTS
REVIEWED
NEW SEGMENTS
REVIEWED
INITIAL
LAYOUT
INITIAL
LAYOUT +

15. An ISO 9001:2000 certified company
METHODOLOGY – INTEGRATING LAYOUT & TRANSLATION
AVOID AD-HOC FIXES; MINIMISE DUPLICATION OF POST-PRODUCTION WORK
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dolor sit amet,
consectetur
adipiscing elit.
Praesent ante nunc, condimentum
tempus, aliquam a, venenatis in, leo.
Fusce volutpat diam quis sapien.
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tetur adipiscing elit. Nam et metus ut
lectus feugiat dapibus.
Nam et
metus
elitadipisc
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Lorem
ipsum
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OUR TEAM
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picture with
embedded
text
different font
types
unequal
spacing
non-centered
elements
non-
centered
elements
non-aligned
elements
ad-hoc type
features instead of
paragraph styles
inconsistent
indenting
using tabs
currencies and
decimal points
inconsistent
bullet styles
mixed font
sizes
hyphenation in
foreign
languages…
non-flowing text
use of tabs
instead of tables
no consideration of different text lengths in different languages (no spare room)
etc., etc.,
etc…
hard carriage
returns

16. An ISO 9001:2000 certified company
METHODOLOGY – HANDLING DOCUMENT VERSIONS
TRANSLATING DRAFT VERSIONS SAVES TIME, REDUCES COSTS, AVOIDS
ERRORS AND ELIMINATES STRESS!!!
TEXT_ES_v1 EN_v1
Pre-
edit
layout
Extract
text
Translate
Import
text
Post-
edit
layout
Quality
control
TEXT_ES_vn EN_vn
Extract
new
text
Translate
Import
text
TRANSLATION
MEMORY v3
TRANSLATION
MEMORY v2
TRANSLATION
MEMORY v2TEXT_ES_v2 EN_v2
Extract
new
text
Translate
Import
text
TRANSLATION
MEMORY v1

17. An ISO 9001:2000 certified company
CONTENTS
SERVICES AND METHODOLOGY
WHAT QUALITY MEANS TO US
WHY QUICKSILVER TRANSLATE?

18. An ISO 9001:2000 certified company
QUALITY – UNDERSTANDING CLIENT NEEDS
PROJECTS DON´T ALWAYS SERVE THE SAME OBJECTIVES…
COST
“THAT’S TOO
EXPENSIVE!”
SPEED
“I NEEDED IT
YESTERDAY!”
QUALITY
“IT HAS TO BE PERFECT!”

19. An ISO 9001:2000 certified company
QUALITY – UNDERSTANDING CLIENT NEEDS
Processes that work
Agreed terminology used consistently
Linguistic & DTP excellence
Understanding the context
Responsive, flexible service
LONG-TERM TRUST
+
+
+
+
=
Leading-edge IT tools
+
+
SOLID PARTNERSHIP FOR ALL DOCUMENTATION NEEDS
QUALITY
SPEEDCOST
The best possible professionals+
+ Value for money

20. An ISO 9001:2000 certified company
QUALITY – LINGUISTIC EXCELLENCE
THERE’S NO SUCH THING AS “LATIN AMERICAN SPANISH”…!!!
VolanteVolanteVolanteVolanteSteering
wheel
Cloche,
embrague
EmbragueClutchEmbragueClutch
CauchoNeumáticoLlantaNeumático,
goma
Tire, tyre
MaletaMaleteroCajuelaBaúlTrunk,
boot
BumperPara-
choques
DefensaParagolpesBumper
Spare
wheel
Horn
English
Rueda de
repuesto
Claxon
Spain
Caucho de
repuesto
Corneta
Venezuela
Llanta de
refacción
Auxilio,
rueda de
auxilio
ClaxonBocina
MexicoArgentina
QUALITY
SPEEDCOST

21. An ISO 9001:2000 certified company
QUALITY – DTP EXCELLENCE
CUTTING TIME-TO-MARKET AND AVOIDING MISTAKES
QUALITY
SPEEDCOST
dealing effectively with both text and layout
converting, importing or copying existing files
applying linguistic knowledge directly
leveraging advanced layout options
all major formats and packages
high- and low-resolution PDF files
delivering ready-to-print files
pre-production vs. post-production

22. An ISO 9001:2000 certified company
QUALITY = AGREED TERMINOLOGY USED CONSISTENTLY
there is often no “right” or “wrong” translation
different people say the same thing differently
different companies use different terminology
set once by the client, applied consistently by the LSP
formalised in an ever-growing (multilingual) glossary
terminology combined with Translation Memory
PREFERRED TERMINOLOGY SHOULD BE SET ONCE BY THE CUSTOMER
AND APPLIED CONSISTENTLY BY THE LSP
QUALITY
SPEEDCOST
applied throughout projects, formats and over time

23. An ISO 9001:2000 certified company
QUALITY = UNDERSTANDING THE CONTEXT
understanding the source text
understanding the context
understanding the industry
understanding the technical aspects
understanding the client’s priorities
agreeing on appropriate tone and register
knowing who the target audience is
asking whenever in doubt
NEVER LOSING TRACK OF WHAT THE CLIENT WANTS
QUALITY
SPEEDCOST

24. An ISO 9001:2000 certified company
QUALITY = RESPONSIVE, FLEXIBLE SERVICE
quick quoting process and immediate confirmation
enough resources to meet any deadline
realistic deadlines, minimise late deliveries
being able to deal with last-minute changes
easy-to-contact project managers
post-delivery service
IN A HIGHLY COLLABORATIVE ENVIRONMENT
QUALITY
SPEEDCOST
flexible invoicing arrangements
powerful, easy-to-use file transfer tools

25. An ISO 9001:2000 certified company
QUALITY = THE BEST POSSIBLE PROFESSIONALS
a communicative Coordinator
a professional Project Manager
carefully selected, highly qualified translators
a highly qualified Reviewer/Editor
a Quality Control expert
as many client reviewers as necessary
IN A HIGHLY COLLABORATIVE ENVIRONMENT
QUALITY
SPEEDCOST

26. An ISO 9001:2000 certified company
QUALITY = PROCESSES THAT WORK
client relationship management
project management
translator selection
terminology management
desktop publishing (DTP)
review, editing & quality control
client feedback
version control
CONSTANTLY RE-THINKING TO INCREASE EFFICIENCY
QUALITY
SPEEDCOST

27. An ISO 9001:2000 certified company
QUALITY = LEADING-EDGE IT TOOLS
e-mail, Skype, ftp servers
text extraction tools
specialised glossaries
computer-assisted translation (cat ) tools
desktop publishing packages
collaboration software
format conversion tools
quality assurance
FACILITATING QUICK, EFFECTIVE AND EFFICIENT PRODUCTION
QUALITY
SPEEDCOST

28. An ISO 9001:2000 certified company
QUALITY = VALUE FOR MONEY
UNDERSTANDING THE CREATION OF VALUE THROUGHOUT THE
DOCUMENTATION PROCESS
QUALITY
SPEEDCOST
obtain better results from specialised professionals
different price options for different business needs
leveraging tried and tested, optimised processes
save internal costs, concentrate on core business
build-up of centralised linguistic resources
acquire multilingual documentation skills
avoid duplication of efforts
benefit from volume discounts

29. An ISO 9001:2000 certified company
CONTENTS
SERVICES AND METHODOLOGY
WHAT QUALITY MEANS TO US
WHY QUICKSILVER TRANSLATE?

30. An ISO 9001:2000 certified company
OUR PHILOSOPHY
TO SUPPLY QUALITY
SOLUTIONS FOR
CORPORATE NEEDS
A ONE-STOP SHOP
FOR DOCUMENT
MANAGEMENT
COMBINING THE
BEST TALENT WITH
THE LATEST IT TOOLS
ACHIEVING REAL
PARTNERSHIP WITH
OUR CUSTOMERS
A TRUSTWORTHY, LONG-TERM PARTNER FOR ALL LINGUISTIC NEEDS

31. An ISO 9001:2000 certified company
OUR ISO 9001:2000 PROCESSES
ISO 9001:2000
CERTIFIED
?
A BETTER SERVICE AND A BETTER PRODUCT
?
?
?
?System for dealing with external feedback
Trained, qualified and competent staff
Internal operational efficiency
Demonstrable commitment to manage quality
Well defined and documented procedures
NON-
CERTIFIED
?Focus on continual improvement in processes
?Accountable to external accreditation bodies
?Regular monitoring of customer satisfaction

32. An ISO 9001:2000 certified company
OUR EXPERIENCE AND CAPABILITIES
3000+ qualified,
experienced
translators
300 clients in
20 countries
LARGE ENOUGH TO HANDLE ANY PROJECT,
SMALL ENOUGH TO PROVIDE AN EXCEPTIONAL SERVICE
10 full-time
employees in 3
locations
5 dedicated
project
managers
More than
50 language
combinations
to date
40 million
words
translated
3000 completed
projects

33. An ISO 9001:2000 certified company
OUR ACHIEVEMENTS
FOUNDED BY
COLIN AND
STEPHEN WHITELEY
2004
BARCELONA
OFFICE OPENS
2005
SHANGHAI
OFFICE OPENS
2006
LONDON
OFFICE OPENS
2007
ISO 9001:2000
CERTIFICATION
2008

34. An ISO 9001:2000 certified company
OUR REFERENCES
“Translation used to be a real problem for us,
as we have dozens of technical datasheets which
we publish and maintain in more than 12 European
and Asian languages.
Quicksilver helps us with the whole process:
creation, linguistic consulting, translation, reviewing,
desktop publishing... They’re efficient, professional
and a pleasure to work with.”
Peter W. Thomas
Vice President, R&D EMEA & Asia/Pacific
TYCO FIRE & BUILDING PRODUCTS

35. An ISO 9001:2000 certified company
OUR REFERENCES
LARISA TATGE
Assistant Director, Dept. of Publications
IESE BUSINESS SCHOOL
“Quicksilver has provided us with
fast and professional service for a
wide range of translation projects.
And the fact that they offer an
integrated service of translation
and publication layout is a great
advantage. It has been fantastic
to work with them”

36. An ISO 9001:2000 certified company
OUR CLIENT BASE

37. An ISO 9001:2000 certified company
OUR CLIENT BASE
CONSULTING & IT SERVICES
Adhoc Events Socials
AERCE
Bryte Communications
Capgemini
Cátenon
Gestión de Compras
Greenwich International
Imagina Comunicación
Keymedia
Magna Communications
Penteo
Pen & Tec Consulting
Quark Xpress
Right Mgmt. Consultants
Saants Digital
SGS TECHNOS
Snap Comunicació
WiFi area systems
Wight Consulting
FINANCIAL SERVICES
Barclays Bank
Barkleys Capital
Financière Capital
Oak Investment
Shonan Investments
ENGINEERING
ADT
Ansul Incorporated
Anvil International
DSC
FOGTEC
Macron
Marioff Corporation
Noveon
Potter Electric
Siemens SAS
TIPSA
Reliable
Viking
Thorn Security
Total Walther
Tyco Electronics AMP
Tyco Safety Products
Scott
Viking
Wildfire
Wormal Ansul
PHARMACEUTICAL
Grupo Uriach
NSA
Zemtex Medical
CONSTRUCTION
& REAL ESTATE
Domus Venda
Europrincipia
Renta Corporations
Mixta Africa
ENTERTAINMENT & ARTS
AMC
Entertainment
Canal+
Filmax
GPD (Acciona)
Iris Star
PCI FITCH
Sirius
Comunicación
Stardis Pictures
PUBLISHING & EDUCATION
IESE Business School
Grupo ADI
Carroggio de Ediciones
Editoral Boileau
Estudios y Edic. IESE
Presston Comunicació
vLex Networks
MANUFACTURING
a.d.Tramontana
AFYDAD
Akzo Nobel
Beralmar Technològic
Caterpillar
Coats Fabra
Eur.Fire Sprinkler Network
Fioto
Knauf Miret
Lucta
Malgara Chiari & Forti
Mecalux
Nat’l Fire Sprinkler Assoc.
Norbert Stadler
Qualion-MRA
Tauler Maquinaria
TEMPEX
Vileda (Freudenberg)
OTHERS
Affinity Petcare
Clinton Foundation
ExpoZaragoza 2008
IDESA PArfums

38. An ISO 9001:2000 certified company
OUR MANAGEMENT TEAM
COLIN WHITELEY
President & Linguistic Consulting
Colin is a graduate of Cambridge
University in Modern Languages
and Linguistics. He has worked in
Engineering, Marketing,
Communications, in blue-chip
multinationals. Colin has overall
responsibility for quality control on
all projects, and is himself fluent in
5 languages, and familiar with
several more.
DANIEL ECHEVARRIA
Senior Project Manager
Also a Cambridge University
graduate, Daniel’s background
is in management consulting
(PricewaterhouseCoopers).
Being completely trilingual and
an expert in Translation Memory
software, he oversees project
management and all technical
aspects of document
management.
STEPHEN WHITELEY
General Manager
& Business Development
Educated at Cambridge University
(Modern Languages and Economics)
and IESE Business School, Stephen
speaks 5 languages and, before
setting up Quicksilver, worked in
consulting (Strategy, IT, Process and
KM) for Ernst & Young and
Capgemini (Spain, UK, US, France,
Italy, Hungary and Japan).
JAY MORAN
International Business Manager
Educated at Harvard, Emory and
Depauw (US), Jay brings business
development experience in high-tier
service companies (law, consulting
and accounting) in Europe and the
US. Jay has also published in
academic journals and has written
articles for the Harvard Business
Review.

39. An ISO 9001:2000 certified company
CONTACT DETAILS
info@quicksilvertranslate.com
www.quicksilvertranslate.com
SKYPE: swhiteley
USA (+1) 202 657 5065
UK (+44) 020 7193 5938
Spain (+34) 93 590 7140

40. An ISO 9001:2000 certified company
multilingual documentation solutions