Communication in organizations encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. www.ilinkbd.com

1. Communicating in the
Organization
Sharif Tanvir
Executive, PMD
Amulet Pharmaceuticals Ltd.
Bangladesh

2. Organizational communication
Organizational communication is a sub
field of the larger discipline
of communication studies.
Organizational communication, as a
field, is the consideration, analysis, and
criticism of the role of communication in
organizational contexts.

3. Internal communication
Internal communication is a subset of effective business
communication, which is built around this simple
foundation: communication is a dialogue, not a monologue.
In fact, communication is a dual listening process.
So Internal Communication, in a business context, is the
dialogic process between employees and employer, and
employees and employees.
Many times that latter process is forgotten by strategists
and PR professionals – it should always be remembered
that communication between employees is very often far
more powerful than any communication from employer to
employee.

4. External Communication?
External communication denotes the
exchange of messages and information
between an individual and a group or an
organization and other organizations, outside
the formal communication structure. This type
of communication is targeted at facilitating
cooperation within groups and individuals like
investors, suppliers, and shareholders.

5. Oral Communication
Oral Communication is the ability to
talk with others to give and exchange
information & ideas, such as: ask
questions, give directions, coordinate
work tasks, explain & persuade.

6. Written communication
Written communication involves any type of
interaction that makes use of the written word.
Communication is a key to any endeavor involving
more than one person. Communicating through
writing is essential in the modern world and is
becoming ever more so as we participate in what is
now commonly called the information age. In fact,
written communication is the most common form of
business communication. It is essential for small
business owners and managers to develop effective
written communication skills and to encourage the
same in all employees. The information age has
altered the ways in which we communicate and
placed an increasing emphasis on written versus
oral communications.

7. Point of Difference
Written Business
communication
Oral Business
communication
Feedback
Immediate feedbacks is not
required
In case of oral communication we
need immediate feedback.
Evidence
Written message are kept as
record, thus they can be used as
evidence.
As no record is maintained for oral
communication it cannot be used
as evidence.
Easy acceptance
In compression to oral
communication has lack of
directness.
On the other hand oral message
are easily acceptable.
Directness or direct
approach
In most of the caseswritten
communication has lack of
directness.
It takes place in a face to face or
direct situation.
Barriers
Written communication need to
overcome more barriers than oral
communication.
It faces less barriers than written
communication.
Audience size
The audience size of written
communication is large and
geographically scattered.
Audience size is comparatively
small.
cost
It is more costly than oral
communication.
It is less costly than written
communication.
Knowledge level
In case of written communication
minimum level of knowledge and
literacy is required.
Even illiterate people can
participate in oral communication.
Deference between oral and written communication can be presented as follows:

8. Organogram
An organizational chart (often called organization
chart, org chart, organigram (me), or
organogram(me)) is a diagram that shows the
structure of an organization and the relationships and
relative ranks of its parts and positions/jobs. The term
is also used for similar diagrams, for example ones
showing the different elements of a field of knowledge
or a group of languages.

9. Any Question ???

10. Thank you