SharePoint 2013 and building user adoption share a lot of the same concepts and overall goals to ultimately come out with the same end result. Lots and lots of people from all around the company start utilizing SharePoint and all its features and functionality. In this session you will see first-hand information from a company that I have been working with since they had 2007, 2010 and now 2013. I will review the project and all the steps taken to increase user adoption. Discovery Sessions Governance Build & Implementation Migration Next Steps

1. @caspug #spsclt
Build It and They Will Come:
SharePoint 2013 User Adoption
Stacy L. Deere-Strole

2. @caspug #spsclt
Please thank our sponsors!

3. Who is
Stacy Deere-Strole
@caspug #spsclt

7. Fun Facts
Great American Ballpark – 290M
Yankee Stadium – 1.5B
Nationals Park – 611M
Citi Field – 900M
Marlins Park – 550M
Chase Field – 354M
Safeco Field – 518M
PNC Park – 216M
Turner Field – 209M
Oakland Coliseum – 25.5M
Angel Stadium – 24M
Dodger Stadium – 23M
Fenway Park – 650K
Wrigley Field – 250K
SharePoint Environment Build Ranges:
12,000 – 150,000
@caspug #spsclt

8. Agenda
• The History
• Where Did We Start?
• Project Kick-off?
• Discovery
• Recommend & Build
• More Statistics
• Following Up
• Initiatives
@caspug #spsclt

9. @caspug #spsclt
Where Did We Start?
• Initial Meeting
– Introductions
– Review Scope of Project
– Learn Company Culture
– Learn How They Communicate
– Provide Governance Template
– Agreement to “Step out of your comfort zone”!

10. Where Did We Start?
Central
Admin,
App &
WFE
SQL
Very lower user
adoption &
understanding
of SharePoint
@caspug #spsclt

11. @caspug #spsclt
Where Did We Start?

12. @caspug #spsclt
Project Kick-Off
• Identify & Approve Timelines
• Review Process for Discovery Sessions
– Who to Invite
– Types of Questions
– Ensuring Interaction
– The Promises!!
– Follow-Ups
• Tour the Company
• Formal Communication Plan
• Executive Sponsor MeetingInvolvement
• Getting to know the company & business

13. @caspug #spsclt
Project Team
• Identify Team & Roles
– Executive Sponsor
– Project Manager
– IT Support
– Site Owners
– Consulting Team
Get to know and bond
with team members.
Learn their strengths &
weaknesses…

14. Discovery
@caspug #spsclt
• Getting Honest Responses
• Provide leading questions…
• When they state “I wish it could do x” let them
know it can. If time at end of day I’ll show you.
• Discuss Full Project Involvement
• Executive Sponsor – Step In show support
• Communication
• SDPS Assessment

15. @caspug #spsclt
What Did We Discover

16. Discoveries
@caspug #spsclt
Nobody Trusts The Data Duplication of All Major Processes
Duplication of Data
No Standardizations (Browsers, etc.)
No SLA’s of any kind
Really only use the site for forms…
Graphic Request – Not a true request
No Formal Training
No Governance
No Understanding of AutomationForms
Don’t Trust Reporting
Location inability to utilize tools
Aware there are better ways…
Communication seemed to be a bad word
Contributor Permissions to All Sites
Nobody Aware of Permission Issues

17. 2010 Statistics
38,301
Page Views
78%
@caspug #spsclt

18. @caspug #spsclt
SharePoint 2010 Portal

19. @caspug #spsclt
Site Architecture

20. @caspug #spsclt
Site Architecture
http://portal.domain.com/sites/budgets
http://portal.g-a-c.
com/sites/
budget
973a1a1b-7721-4ad3-83a0-1a36a191359f
2010 Budget Notes
http://portal.g-a-c.com/
sites/budget/2010 Notes
Licensing
http://portal.g-a-c.
com/sites/
budget/licensing
2010 Budget Notes 5e5068f4-f632-4773-b46d-
5afe6e2135aa
Accounting
http://portal.g-a-c.
com/sites/
budget/ACCTG
Accounting 1af8a936-550b-4ad5-b78f-
6eec29e80acf
Creative
http://portal.g-a-c.
com/sites/
budget/Creative
HR
http://portal.g-a-c.
com/sites/
budget/HR
Creative 6b2752dd-8df8-45ec-b685-
52d286466864
Design
http://portal.g-a-c.
com/sites/
budget/Design
International OPS
http://portal.g-a-c.
com/sites/
budget/IntlOPS
Design 8594a909-db46-46df-8789-
bbfaab8bf00d
Executive
http://portal.g-a-c.
com/sites/
budget/Executive
IT
http://portal.g-a-c.
com/sites/
budget/IT
Executive e88cded3-edf8-416b-b862-
8efb216d7517
HR 5b823e2c-38b5-427e-83f3-037261821774
International OPS 0628a2d3-2c08-4315-80d6-
7e480da066fc
IT 29352108-c8cd-4dbd-befd-db6912e86590
Licensing 5d1dfbcb-312d-40a6-bf19-
d248da0dede7
Marketing
http://portal.g-a-c.
com/sites/
budget/marketing
Marketing a4a5692b-f9dd-414d-97ce-b147a5095aa2
Marketing2
http://portal.g-a-c.com/
sites/budget/Marketing2
Marketing2 204cd067-181f-4fe7-ab92-
db1239be604c
MEXICO
http://portal.g-a-c.
com/sites/
budget/MEXICO
MEXICO 51130554-b6c5-46d7-b2ff-
01c513ccada2
PD 01cdf263-d893-4f84-96e4-1686860fa575
Outlet Store
http://portal.g-a-c.com/
sites/budget/
OutletStore
Outlet Store c653b893-673f-4434-995a-c2550d81eae5
PD
http://portal.g-a-c.
com/sites/
budget/PD
PD Exec
http://portal.g-a-c.
com/sites/
budget/PDExec
PD Exec 57d12236-7a9d-419f-bf91-
87093eb7a27b
Sales
http://portal.g-a-c.
com/sites/
budget/Sales
Sales ec1e6feb-fc23-4abc-af24-576d023ebae7
Executive
http://portal.g-a-c.com/
sites/budget/Sales/
Executive
Executive 191612fa-b2dc-4cbc-85e1-
e566b39bd061
Mass
http://portal.g-a-c.com/
sites/budget/Sales/Mass
Mass df28d52b-99a9-4953-afd6-46496d525af1
Specialty
http://portal.g-a-c.com/
sites/budget/Sales/
Specialty
Specialty 46550f71-db79-43ae-bc7a-
112df00082bb
Target
http://portal.g-a-c.com/
sites/budget/Sales/
Target
Target 11bb8547-663b-4ca9-bdca-
509c00ac910f
Wal-Mart
http://portal.g-a-c.com/
sites/budget/Sales/
walmart
Wal-Mart 8fcb6e8f-aa41-48ce-b1dc-
52de7f8c8c49
Sample Room
http://portal.g-a-c.
com/sites/
budget/Sample
Sample Room f8325088-f8ca-409f-8d83-
2b9a9d2cbbf8
WHSE / Production
http://portal.g-a-c.com/
sites/budget/WHSE
WHSE / Production c4da495a-f3a9-449a-a0a2-
425bb44512e8

21. Site Architecture
http://portal.domain.com
@caspug #spsclt

22. 147
@caspug #spsclt

23. Quotes
@caspug #spsclt
Keeping Us Moving Forward
“The historical sense involves a perception, not
only of the pastness of the past, but of its
presence”
― T.S. Eliot, Four Quartets
“Disregard for the past will never do us any
good. Without it we cannot know truly who we
are.”
― Syd Moore

24. I HAVE ALL THIS INFORMATION…
NOW WHAT???
@caspug #spsclt

25. Here’s where the fun and the
hard work pays off.

26. New Architecture
Role Descriptions
Web Front End Servers
Hosts web pages, web services and web parts
necessary to process requests served by the farm
Office Web Apps Server
A separate server product that can serve
SharePoint farms for viewing and editing, and can
provide preview functionality in search results
Service Application Server
Provides the service features of SharePoint such
as Central Administration, Search, User Profiles &
Managed Metadata
SQL 2012 Database Servers
Stores content and service data. Databases can be
clustered or mirrored for failover protection
Web Front End Server
Service
Application
Server,
Central Admin
SQL 2012 Database Server
Office
Web Apps
Workflow Server

27. Design Decisions
@caspug #spsclt

28. Design Decisions

29. @caspug #spsclt
In-Line with Building
a Baseball Stadium

30. Sites, Navigation, Databases
Oh My!
• Web Applications
• Site Collections
• Navigation
• Content Databases
• Managed Metadata
• Quotas
@caspug #spsclt

31. The Source
Home 06b75501-bdbc-4afd-b11d-
5b7c88714b75
Home
http://thesource.g-a-c.
com
Business Intelligence Cetner
f2e53537-e847-499b-8cea-
6132cc06de1f
Business
Intelligence Cetner
http://thesource.g-a-
c.com/reports/BI
Center
Document Center b6d971fd-
0d82-47c4-aa3f-995011e8e160
Document Center
http://thesource.g-a-
c.com/docs/
DocCenter
IT Knowledge Base 39167935-
e8d6-4908-8ffe-889c413c20ae
IT Knowledge Base
http://thesource.g-a-
c.com/support/
itkb
Report Center b55d5a26-6fcf-
4ff4-8638-ad4ea229e9bf
Report Center
http://thesource.g-a-
c.com/reports/
reportctr
Resource Center fdaa6b74-
f937-4dad-95e4-b62ce5dc6346
Resource Center
http://thesource.g-a-
c.com/resources/
ResourceCtr
Search Center 5bdae6ee-2744-
4e7b-a81c-f5804a92f4a4
Search Center
http://thesource.g-a-
c.com/sites/
searchcenter
@caspug #spsclt

32. Team Sites
Team 82e0be0d-de19-44b6-89a6-
610af309062e
Team
http://team.g-a-c.com
Accounting f5917c3b-5b66-
46e1-b6a2-b189282f0fc3
Accounting
http://team.g-a-c.
com/dept/
Accounting
Budgets 4de8c4ce-9ad4-4116-
b462-ec40bf518392
Budgets
http://team.g-a-c.
com/exec/
Budgets
Design a6636a0e-24ae-4933-
9abd-322075e6f920
Design
http://team.g-a-c.
com/dept/Design
Director Information 671eceeb-
2ae1-4440-948a-45f24648e37f
Director
Information
http://team.g-a-c.
com/exec/
DirectorInfo
Executive Dashboards
5c50aa8a-6058-4e40-bcfe-a003d8ce0ee1
Executive
Dashboards
http://team.g-a-c.
com/exec/
dashboards
Human Resources 5c7d819e-
3b57-4b29-914b-e6b5729a9e56
Human Resources
http://team.g-a-c.
com/dept/HR
IT 5a94e22b-2766-4831-9137-
508fe4afe1fa
IT
http://team.g-a-c.
com/dept/IT
Licensing a3536825-5bf4-48a0-
a4f2-ef823ea7cae5
Licensing
http://team.g-a-c.
com/dept/
licensing
Marketing 9e9ee1be-f36d-
41f6-a03d-c38ca9a58519
Marketing
http://team.g-a-c.
com/dept/
Marketing
Operations 8f07a421-1d2e-4d77-
8b70-cfef65d472d5
Operations
http://team.g-a-c.
com/dept/
operations
OPS Information 56d62519-
ed81-40eb-8aed-d17f405147c8
OPS Information
http://team.g-a-c.
com/dept/
operations/Ops
Product Development
cf7b8752-a681-4f3d-8cea-f0a97936e412
Product
Development
http://team.g-a-c.
com/dept/
ProductDev
Quality Assurance e0f1d5bf-cba7-
41a6-8882-60d6109c8001
Quality Assurance
http://team.g-a-c.
com/dept/QA
Sales cba7bc55-8fdc-4277-
bf74-9f19b17efbba
Sales
http://team.g-a-c.
com/dept/Sales
Sample Department 47d93d74-
60fd-4505-b2dc-f0d9a8604cc5
Sample
Department
http://team.g-a-c.
com/dept/
Samples
Strategic Planning 12d20b4f-
388c-4ad4-8164-e67ae6d94f18
Strategic Planning
http://team.g-a-c.
com/exec/
strategicplanning
Training 1bdd620f-6eac-4791-
93a4-2ab6d424e3b5
Training
http://team.g-a-c.
com/dept/
Training
@caspug #spsclt

33. 17

34. Site Architecture & Topology

35. Quotes
Killing a Project Before it Starts
“This Totally Goes Against
Our Culture!”
― Anonymous
@caspug #spsclt

36. The Source

37. Usage Statistics (5 Months)
The Source Usage
Month Hits Unique Users
2014-02 55 2
2014-03 3695 416
2014-04 7243 1077
2014-05 7115 1317
2014-06 7950 1320
2014-07 384 56
Design Usage
Month Hits Unique Users
2014-02 50 6
2014-03 117 24
2014-04 170 52
2014-05 171 72
2014-06 220 84
2014-07 3 2

38. Search Statistics
Top Queries by Month
Local SharePoint Results ar 4 7.84
Local SharePoint Results phone list 4 7.84
Local SharePoint Results ftp site 3 5.88
Local SharePoint Results markdown 3 5.88
Local SharePoint Results SAP 3 5.88
Local SharePoint Results Show Calendar 2014 3 5.88
Local SharePoint Results The Belmont Stakes 3 5.88
Local SharePoint Results ECRM 3 5.88
Local SharePoint Results recall trace 3 5.88
Local SharePoint Results time off request 3 5.88
Local SharePoint Results purple folder 6 11.76
Local SharePoint Results expense report 5 9.8
No Result Queries by Month: June, 2014
Site Collection: Home
This report shows popular search queries that returned no results. Use this report to identify search queries
that might create user dissatisfaction and to improve the discoverability of content. Then, consider using
query rules to improve the query's results.
Result Source Query Text Total Queries % with No Results
Local SharePoint
Results The Belmont Stakes 3 100

39. Never Forget to Follow-Up
• Training
• Developers, End Users & Site Administrators
• Governance
• Phase 2 (Backlog)
• Communication
• Responsibilities & Roles
• Provide Tools
@caspug #spsclt

40. Now What?
Automation is a Directive Internet Site Convertion to SharePoint
Technology Standardization Selling Product Online!!
Governance All Locations are Equal
Going Mobile Additional Environments
@caspug #spsclt

41. Feedback
• Training Still Needed
• Accessing & Getting too Information much easier.
• Navigation
• Has Elevated Communication
• Has Elevated Performance
• Excited about Automation
• IT & Strategic Planning are more plugged into the Organization
& our needs
• Critical Date Calendar has really drawn departments closer
together.
@caspug #spsclt

42. Great American Ballpark

43. A Couple More To Go!
• Session 10:30 – 11:30 (Room 3)
Office 365: Is Governance Affected and
Where Do We Start?
• Session 2:15 – 3:15 (Room 4)
User Profiles: I Didn’t Know I Could Do That!

44. Join us for SharePint
• Kristopher’s
• Right after the event
ends
• First drink is on us
• Bring in your ticket for
validation
@caspug #spsclt

45. SharePint Directions
250 North Trade Street
Matthews, NC 28105
@caspug #spsclt
1st drink on us, bring your ticket

46. @sldeere
www.linkedin.com/in/stacydeere
https://www.facebook.com/focalpointsolutions.co
sdeere@focalpointsolutions.co
BLOG: http://spmindmelt.focalpointsolutions.co
COMPANY: http://focalpointsolutions.co