2. Areas of expertise

3. Operation Management/ Purchasing and Vendor Management/Inventory and Pricing Controls/Forecasting/Budgeting/ Marketing Management/ / Strategic Management in Global Environment/ International Business/ Managing Global Diversity/International Human Resources/Management Organizational Change /Leadership and Organizational Behavior/Leadership in the 21st Century/ Managing Conflict in the Workplace/ Legal Political and Ethical Dimensions of Business/ Managerial and Entrepreneurial Finance/ Foundations of Business Communication/Business Planning

4. Education

5. Keller Graduate School of Management, Orlando, FL

6. MBA Degree in General and International Management/ Human Resources / Hospitality

7. Graduation date: July 2010

8. GPA: 3.40

9. Selected Accomplishments

10. Recognized as outstanding customer service by management team and clients

11. Earned higher scores on sales/quality reports

12. Performed exceptional and detailed business plans in an organized, concise and focused manner.

13. Professional Experience

14. The Gap, Co- Orlando, Fl 2008-2010

15. Customer Service Expert

16. Provided a top-notch customer service in support clothing retailer

17. Educated customers about product availability

18. Acknowledged about customer expectations, resolving their concerns

19. Coached associates in sales strategies and internal policies in order to achieve company's goals

20. Walgreens, Co- Tampa, Fl 1997-2008

21. Senior Advisor

22. Oversaw day-to-day operations for leading general merchandise retailer

23. Encouraged and persuaded team members, ensuring continuous delivery of outstanding customer service, accountability for expected store results and staff performance

24. Developed and implemented strategic merchandising plans to achieve revenue objectives, reducing expenditures in accordance with budget established

25. Systematized, analyzed, and maintained inventory accounts until ensuring their accuracy

26. Installed and organized product displays, ensuring optimal sales goals

27. Managed store operations to include replenishment, stockroom, pricing and signing

28. Specialized in performing planograms in a accuracy manner

29. Memberships & Affiliations

30. 4th Annual National HR Conference (2010)

31. American Management Association- AMA

32. Society of Human Resources- SHRM (2010)

33. Malcolm Baldrige National Quality Award

34. American Lodging & Association- 2009

35. Toastmaster International Club

36. Center Multilingual Cultural Studies

37. Relevant Skills

38. MS Word, Excel, PowerPoint, Access, Outlook